Trusted Agent profile · London
★★★★★
1,087 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.3 out of 5 across 1,087 reviews on two platforms, including 3 Google reviews rated 2.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolute cowboy outfit
Absolute cowboy outfit. Unprofessional. Drivers parking in high street disabled bays and abandoning their van. Theydon Bois high street. Plenty of parking less than 100 yards away. Lazy and incompetent
Hello Mark I have tried to find your account and unable to locate it can you please give us a call on 03451414663 please and we can escalate this issue for you and resolve any issues. Kind regards Stephenie
4/5
Trustpilotasked for repair for lift but …
asked for repair for lift but didnt ask what was wrong with lift just put in the repair so told him what was wrong he said he would add it to repair man
Hello June Sorry to hear this we should always ask what the issue so we can put a repair in. I will feed this back but thank you for leaving a review for us. Kind regards Stephenie
5/5
TrustpilotVery helpful
Very helpful, promptly answered my query and hoping it solves my issue
Hi Hi Ho, Thank you for your 5-star review. Happy to hear we promptly solved your issue. Kind regards, Jason
5/5
TrustpilotReece assisted me with finding that a…
Reece assisted me with finding that a repair had not been picked up but he sorted it and everything is done and hopefully I will have hot water in 6 hours
Hello Anthony I am glad to hear that Reece assisted you and helped you with your repair. I will pass this on to him to let him know. Kind regards Stephenie
5/5
TrustpilotGot my issue sorted in not alot of time…
Got my issue sorted in not alot of time great staff
Hello Coral Thank you for leaving a 5* review we are very grateful and pleased we got your issue resolved. Kind regards Stephenie
1/5
TrustpilotThis place is outrageous
This place is outrageous, you wanna not let me have a shower all cus my shower is broke it shouldnt take two week to fix a shower at all my carpets js ripped and I have mice in my self contained flat at this rate I would rather be homeless, this is making my anxiety go through the roof due my mental health is more nor at than this bullshit I don’t know what yo think you are tryna force your way into my room if I say leave me alone leave me alone
Hi Zafar,I'm sorry to hear you are having issues at the property. I can see the contractors raised a job for the shower tiles coming off, which is being repaired. Sorry, it's not as quick as we would like. I have raised your other comments with your housing manager. who will be in touch with you next week. Thanks, Jason
5/5
TrustpilotKristen was most helpful today
Kristen was most helpful today, I called with a number of different things and it was a pleasure to deal with them, they also booked in repairs for me, something I was dreading doing due to ADHD/Anxiey but they made it so easy for me. Thank you again
Hello Lisa Thank you for leaving a lovely comment about Kristen I will pass these comments on to her. Thank you Stephenie
1/5
TrustpilotNot worth even 1 star
Not worth even 1 star. In our 70's. badly disabled, wife in bed with the flu. Heating went wrong at 17:10. At 17:15 i was told by HG that an emergency repair team would be out within 6 hours!They did not arrive. As my wife was ill I called the emergency repairs line twice and was told "the contractors were not answering their telephones, but to wait until 11:30 and if they had not attended to call back". They did not attend. Called back and was told, and I have this recorded, "emergency repair teams will not call out after 11pm".Good service? Not exactly.
Hi DerekI'm really sorry to hear about your experience and we'd like to look into this for you to find out what went wrong. Would you be able to visit our website www.homegroup.org.uk and join our live chat?ThanksCath
3/5
TrustpilotI got information regarding my request…
I got information regarding my request but the chat flow was slow.
Hi Ozioma, Thank you for your review and feedback. It's great to hear you received the information you needed, though we're sorry that the chat experience felt slow. We appreciate you taking the time to share your experience, and your comments have been passed on to the relevant teams for review as we continue to improve our customer service. Thanks, Reece
5/5
TrustpilotGina raised both things I needed raised…
Gina raised both things I needed raised 10/10
Hi Lisa, Thank you for taking the time to leave us a brilliant 5⭐ review! We're so pleased to hear that Gina was able to assist you and get both of your requests raised promptly. It's great to know you received the support you needed. We'll make sure your fantastic feedback is shared with Gina. Thank you again for your kind comments and 10/10 rating! Kind regards, Reece
1/5
TrustpilotABSOLUTELY DISGUSTING.
ABSOLUTELY DISGUSTING.I have lived in the HomeGroup property for five years (2 years prior in another HomeGroup property)I have had several issues one ongoing for 2 YEARS and others from February 2024 to date - NONE have been resolved.We have had ongoing issues with the bathroom toilet constantly breaking down causing wet patches in the kitchen below ans sink dispensing dirty water. I requested a new toilet and basin as the issue was ongoing and a health and safety issue. Nothing was done except a new spring for the toilet which again snapped 2 months ago. I called it in twice no one attended until Tuesday only to advise they would put in for another spring. Baring in mind the toilet is full of mould at the back. The sink is unusable as the faucets are so ridden with limescalw they have caused my 9 year old son who is AUTISTIC to develop impetigo and myself to develop PSORIASIS where I have had to create a flush in the cistern alongside the disgusting water.But wait this is not all. I called in regarding fencing panels that had fallen down in February 2024 no one attended until SEPTEMBER and advised I would receive 8 new panels as the neighbours vines were causing damp to the walls (including bathroom). I chased this again and still no update.I had a leak in August 2024 and was advised someone would be out to check for ASBESTOS…yes ASBESTOS and STILL no one has attended. It has been so long for any issues to be resolved that my bathroom has a complete crack in the window wall and black mould and still nothing is done. I have now come to the point I will be taking legal action against HomeGroup for the serious damage to my own health and to my sons due to their complete disregard and neglect to resolve living conditions
Hi Rochelle,We are really sorry to hear that you have issues with Homegroup.Could you please call us on 03451414663 so we can help resolve your issues. Kind RegardsJason
5/5
TrustpilotVery straightforward communication with…
Very straightforward communication with staff and easy to understand website.
Hi Willow, Thank you for your 5-star review! We're delighted to hear that you found our communication straightforward and our website easy to understand. We appreciate you taking the time to share your feedback! Thanks, Reece
4/5
TrustpilotYvonne was very apologetic about my…
Yvonne was very apologetic about my situation not being dealt with yet and assured me that she`d follow up on my request. I can only hope that the person i need to speak with pays attention to her email this time.
Hi Rachel, thank you for your review. We are happy to hear that you received great customer service from Yvonne. We hope this has helped to resolve any issues you were havingKind RegardsClare
1/5
TrustpilotWorse housing association ever
Worse housing association ever! Me and my partner and our two kids moved into this flat being promised a key fob straight away. We didn’t get that fob so we were parking outside the block of flats illegally getting ticket after ticket and even ringing them trying to get somewhere with them and just being pushed aside every time we called.. now the closest place for us to park that’s fine is a 20 minute walk and that is not fair with two kids to walk to get to the car especially with two kids it will probably take 30 minutes! Shouldn’t have to do that, so yes because they couldn’t do their job we were getting ticket after ticket.. 5 months later we finally got our key fob but really 5 months.. of getting tickets pretty much everyday. Which then because of that we are struggling to pay rent because we have over £700 to pay on parking tickets so now we are over £2000 in debt with these people because of course even though it’s their fault we were getting these tickets they haven’t offered to pay them for us. They’re now taking further actions to send people round to take our possessions and then the next step will be court. They have been really unfair about this and not gave us any solutions to help us even though none of this would have happened if we got given the fob when we moved in like we have promised. Because of this we are now struggling money wise. Also struggling to get someone to come and do our flooring for us as we have no flooring in the livingroom, kitchen and hall because they were also supposed to gave us spare permits when we moved in and they didn’t do that either. We just hate living here and just want to move out.
Hi Molly,We are really sorry to hear that you are still awaiting a fob key. Could you please contact us on 03451414663 so we can look into this for youKind RegardsClare
5/5
TrustpilotSpoke with susie today very helpful
Hello Dee Thank you for leaving a 5* review and great feedback i will be sure to pass this onto susie. Kind regards Stephenie
5/5
TrustpilotI spoke to Lauren today
I spoke to Lauren who picked up my request in 5 mins I ws checking on some old requests and maintenanceprojects that were not really completed. She was very professional very helpful and clear .Both queries have been logged with the relevant people and hopefully I will hear back in due course. Thanks Lauren.
Hi SarahIt is great to hear that Lauren was able to help you today and to hear she was very professional and helpful . Thank you for taking the time to leave her a 5* review. I will be sure to pass this on. Kind RegardsStephenie
5/5
TrustpilotSusie
Susie, was absolutely brilliant! Thank you so so much.
Hi Sue, Thank you for your great review. Many thanks Jason
5/5
TrustpilotThank you Robyn!
My roof started leaking after heavy rain overnight. I reported it through The Live Chat feature on Home Group website. It was very easy to use and Robyn was very helpful, friendly and efficient.
Hello Roger Thank you for your 5* feedback. I am so glad you got the help needed through live chat. I will pass your comments on to Robyn.Thank you Stephenie
1/5
TrustpilotConstantly leaking pipe, routine repair!
Reported a leak from shower pipe in wall cavity on 7th September. Two visits from a plumber and it's still not fixed. Reported again today and told that as it's not gushing out it's classed as a routine repair with a wait of up to 28 days. Unbelievable that home group feel it's acceptable to leave a property with water constantly leaking into walls and the floor for this length of time causing further damage to the home that I work hard to look after and keep in good condition. Shame that home group don't do the same from their side and yet another experience of very poor service as is now the norm.
Good Morning A.Grant I'm sorry that you aren't happy with Home Group, this certainly isn't what we want for our customers. If you would please contact us on 0345 141 4663 or via our Live Chat at www.homegroup.org.uk then we can take some further details from yourself and look into any issues you may be having.Kind RegardsStephenie
1/5
TrustpilotI've lived in my flat for over a decade…
I've lived in my flat for over a decade and have had no issues apart from the odd repair needing to be done. My issue with homegroup is the fact they have allowed my upstairs neighbor to continue to be a constant nuisance. Loud blasting music during the course of the day night and early hours. Since my upstairs neighbor moved in 3 year ago it's been an absolute nightmare. I've been met with threats and abuse on the few occasions I have attempted to ask her to turn the music down so has a few other neighbours. The area managers and there have been a few have failed time and time again to sort the issue out. This company is beyond a joke and it's about time they kicked the disruptive neighbour out. She has constantly ignored warnings. I'm a disabled person who lives alone. I have physical problems and issues with my mental health that is constantly affected by the disruptive behaviour of my neighbour. No I won't call or contact home group as it has failed to resolve the issue the countless other times I have called. 3 year and counting and this issue is still on going.
Hi Derek. We are so sorry to hear that you are experiencing issues with your neighbour. Could you please call us on 03451414663 or use our live chat service so we can help to resolve this with our anti social behaviour team.Kind RegardsClare
5/5
TrustpilotThe online chat feature was great
The online chat feature was easy to use, and I was connected to the customer services representative within less than a minute. It was great to have human contact with someone, as my specific question was also answered very swiftly.
Hello Jon Thank you for taking the time to leave us a 5* feedback on our chat service. Very grateful and glad we were able to help. Kind regards Stephenie
1/5
TrustpilotSimon clark jackie boyes Tamara…
Simon clark jackie boyes Tamara Caprice…Simon clark jackie boyes Tamara Caprice Ashleigh Collins are disgusting human beings they bully and threaten people like myself who has special needs and learning difficulties they made me homeless 4 months ago for absolutely no reason and tamara collins threatens to kick and smack and punch people living at bentinck place I'm sueing the company in case everyone is wondering this has happened in Newcastle upon Tyne home group if you see this just know the company is f###ed one last thing staff at bentinck place force the clients that can't go out by themselves force them to pay for their bus tickets because they are too damn lazy to walk and if the clients refuse to pay for the staff tickets then the staff just refuse to support them to town or the shops I suggest that this company sacks simon clark and jackie boyes and tamara because from the very day this is posted the company has got 7 days to sack them or else I'm sueing the company for every single penny it's worth and much much much worse is to come if it doesn't happen by next Tuesday one last thing I seriously suggest that you sack all three of them
Hi Nathan,I am sorry to read about your experience of our supported services. We take this type of feedback seriously and will look to investigate these sensitive allegations internally and understand your background with us. If there is any learns needed in terms of support going forward this can be explored.I would also encourage you follow our complaints process so this can be formally documented.https://www.homegroup.org.uk/get-in-touch/compliments-and-complaints/make-a-complaintThanks, Jordan
5/5
TrustpilotRebecca was extremely helpful
Rebecca was extremely helpful, efficient and very polite. I suffer with mental health so talking on the phone is very difficult for me, being able to sort things out on a live chat is a fantastic option for me and she made it quick and very pleasant
Hi Dawn Thank you for your 5* review, we really appreciate your feedback I am so glad Rebecca was very helpful for you and she was really helpful. We will pass this on to her. Thank you Stephenie
1/5
TrustpilotReview of Home Group
Review of Home Group, Buxton House
Hello I am so sorry to hear this if you could provide some details and we can have a look into this for you and investigate it further. You can contact us on 03451414663 or use our live chat funtion or email us on contactus@homegroup.org.uk Kind regards Stephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Home Group Re Sales's London office has 1,087 reviews across two platforms: 3 on Google, 1,084 on Trustpilot.
Home Group Re Sales London is rated 4.3 out of 5 across all 1,087 reviews, and 2.3 out of 5 on Google from 3 reviews.
Home Group Re Sales London, Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF.
