Home Group Re Sales London reviews

★★★★★ 5/5

Trustpilot

Reece was very helpful

Reece was very kind and helpful in my chat today as i have been waiting months for a working toilet because of your repair team ! Rubbish repair team . Reece great !

Caza · 12 July 2024

★★★★★ 1/5

Trustpilot

Thank you for your reply

Thank you for your reply, Reece.

Heather · 21 August 2026

★★★★★ 5/5

Trustpilot

Helpful Assistance from Suzy at Home Group

Review by Barry Casey - Thank you to Suzy for picking up my enquiry straight away and ensuring it was sent to the correct department to help me - advised me of the deadlines involved and who would call me - thanks for your help Suzy.

Sharon · 11 October 2023

★★★★★ 5/5

Trustpilot

Fast and clear responses, friendly converation

Fast and clear responses, friendly conversation.

Georgia · 19 August 2026

★★★★★ 5/5

Trustpilot

Repairs

Spoke to Robyn about a maintenance repair, was a really pleasant conversation and managed to get me fitted in for an emergency repair faster than expected.

Amy · 17 October 2024

★★★★★ 5/5

Trustpilot

I made a repairs with live chat spoke…

I made a repairs with live chat spoke to a lovely member of staff that helped with everything very quickly.

HATHAWAY · 8 May 2026

★★★★★ 1/5

Trustpilot

Homegroup only seem to take issues…

Homegroup only seem to take issues slightly seriously when an official complaint is made and even then I have to keep contacting them to get an update. They always seem to use the standard response of ‘someone will get back to you in 5 working days’ but no one ever does. Our housing manager also seems to have gone AWOL as she doesn’t respond to any emails recently. And yet they have the cheek to increase service charges every year but still maintain poor customer service.

Mark · 2 July 2024

★★★★★ 5/5

Trustpilot

Very helpful and polite

Steven · 24 August 2026

★★★★★ 1/5

Trustpilot

Run for the hills and don't look back!

Homegroup's call centre staff seem pleasant enough but good lord, their housing managers are beyond atrocious. I've got Homegroup threatening to take me to court and I'm quite prepared to go all the way with them. When trying to get more information from them at what stage they're at with their threats of court action .... crickets! Nothing. Yada. Zilch. I'd sent my email off to my housing manager's manager but she just can't be bothered to reply. I'll be taking my story to the local papers and signing up to a social media platform to get the word out there about this lot. Unbelievably terrible service and attitudes have been put on display by Homegroup's management. Worst social housing company out there by a long shot. Stay very far away folks. You'll thank me for it later if you do.Quick update folks ...I've recently been served a writ by this sham of a company for the heinous crime of .... having two cctv cameras securing my property! They are going to try and get the judge to order me to have them removed .... and (this is the best bit) also place a condition on the order that I can never put cctv cameras up ever again! See you in court Homegroup.

Al · 30 June 2024

★★★★★ 5/5

Trustpilot

Gavin very helpful

Gavin was very helpful today answered all message replies quickly and managed to deal with my full query in 1 chat. Great customer relations skills.

Stevi · 17 October 2024

★★★★★ 4/5

Trustpilot

Chrissie at Court Place

My experience of Chrissie who manages Court Place has been and continues to be very professional in offering support to ourselves and the external services that are required for my elderly godmother

Dennis · 22 June 2024

★★★★★ 5/5

Trustpilot

Gavin larkin was very helpful and very…

Gavin larkin was very helpful and very polite thank you for chasing my questions up for me its much appreciated.

VICKY · 27 April 2026

★★★★★ 4/5

Trustpilot

Contact about an ongoing repair

Yvonne was very nice and understanding. While the progress of our repairs isn't going as we would hope, she was proactive in making helpful suggestions and giving us info.

Lins · 5 August 2024

★★★★★ 5/5

Trustpilot

Help is there for all

I was on a live chat today with a gentleman called Gavin. He was very helpful, put my mind at ease and went out of his way to do this. I have found things difficult of late and have been burying my head as they say, hoping things would just go away. Please if you are finding things hard just contact Homegroup they are here to help and not judge. No one knows what is around the corner.

Liz · 5 July 2024

★★★★★ 5/5

Trustpilot

Very patient with me own live chat

Very patient with me own live chat, as I have never done this before, Clare was very helpful, as I couldn’t contact home group by phone

MrsSusanJameson · 10 September 2024

★★★★★ 5/5

Trustpilot

My experience with Reece on live chat…

My experience with Reece on live chat was very helpful, and dealt with fast & efficiently. I appreciated that.

Carol · 28 April 2026

★★★★★ 5/5

Trustpilot

Excellent all round.

Connor · 18 August 2026

★★★★★ 1/5

Trustpilot

Disgusting moved in my home 12 weeks…

Disgusting moved in my home 12 weeks ago no1 has Eva attempted to start my front garden when thy did all the empty 1s around I complained to housing development site manager I never got a reply off honegroup until thy rang me up to warn me it was unacceptable to ask the man who told all lies about me stating I had proof he said he dosent care and because I went to office crying Miller hones hav said I was being threatening and aggressive which I wasn't even at that office at all honegrouuo hav given me a 1st and final warning for being upset and angry for been lied about this is so unfair any advice were I can take this further please its made me so stressed and anxious

Amanda · 22 May 2024

★★★★★ 1/5

Trustpilot

Worst company ever stay away!!

Worst company ever stay away!!! Been waiting for bathroom floor repair since December time and it's been fixed twice with glue and it's just not worked they arrived a third time to fix it again with glue common sense glue not working after previous 2 times. Got a complaint in that's a slow going complaint does no one ever move fast in this company. So still waiting for a proper repair to me done. Been here since November 2024 and in that time this house has needed over 30 repairs and it was apparently at a lot of work done before we moved in doubt that.

Vicky · 20 May 2024

★★★★★ 1/5

Trustpilot

I've seen proof home group are bullies…

Bullies threw and threw not to be trusted make up false allegations laugh at people who report asbo tennants think they can take law into own hands harass and bully tenants especially when managers are reported South shields manager emails 15 year old girls and when is reported takes vengeance on parents to bully them out of there home a fact and now has been moved on to a senior manager s/shields? a fact a gateshead manager allows asbo family to commit voyeurism on a teenage girl till she doesn't want to come home to her parents also managers tell lies so recording have been made which prove how corrupt they are if these wish to deny then copies can be sent to trust pilot these are facts the truth about people in home group is shocking so I suggest any contact with these disgusting landlords need to record them

Gav · 19 May 2024

★★★★★ 1/5

Trustpilot

Lack of knowledge about Planning Rules, they love variations, bad communication of M.O.

I put down a deposit for build in Treeby in early Feb 2024, it was all good and nice communication and words until I paid my deposit of $2000 to lock in Home Group as my build partner. I was closely dealing with Michael O. After putting down the deposit, the experience was terrible, no comms for weeks and then while I was researching the building rules for a corner lot, Michael wasn't even aware of the requirement of DA in case I need to use same street for driveway and entrance - I validated this from council and developer however Home Group didn't even have that knowledge which rang some alarm bells at the early stage. I communicated and ask the question, there wasn't satisfactory response, they were clearly the builder who lock you in and then send you bung of variations for every bit of work they do - and it happened when I asked for alternative floor plans or even the smallest of items about the design, they started adding thousands. In short, I ended up changing the builder and canceled the contract; despite knowing of lack of knowledge and bad experience, they refused to refund my initial deposit. Fortunately, I ended up getting a waiver with new builder and happy so far with new regime. Definitely, won't recommend - because of lack of knowledge, experience, no commitment on timelines, bad tone of communication post deposit.

Tasleem · 14 May 2024

★★★★★ 5/5

Trustpilot

Repairs

My queries were dealt with quickly and efficiently and agent was very polite and helpful and a pleasure to chat to. Thanks Sharon Beck

Sharon · 24 September 2024

★★★★★ 1/5

Trustpilot

Inconsiderate van driver for home group

As a hgv driver I struggle to get my lorry around residential streets but as we are collecting refuse and recycling from people properties unfortunately we will get in the way from time to time. I approached the drivers window to let him know I couldn’t move and that he would have to go straight on unfortunately the attitude of this driver was appalling which left me no option than to call him a nobhead in which he thought he could come up to my window and take pictures of me that was his last mistake I would love to meet this individual out of hours and see how he responds then absolutely disgraceful and inconsiderate behaviour I have reported the van and driver and would recommend anyone to use this company to stay well away unles of course you too are a knob head thanks for you time.

Connor · 7 May 2024

★★★★★ 1/5

Trustpilot

Poor service

For three years Homegroup have not sorted out the landscaping on the new development. Yet they still charge a service charge and management fee. There is a council enforcement order against them, which they have blatantly ignored. They just ignore anything to do with it.

Christopher · 16 July 2023