Trusted Agent profile · London
★★★★★
1,101 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.3 out of 5 across 1,101 reviews on two platforms, including 3 Google reviews rated 2.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThe person I spoke to Reece was very…
The person I spoke to Reece was very helpful and when we got cut off he still managed to get in touch and help me
Hi Julia!Thank you for your feedback! I’m glad to hear that you had a positive experience with myself. We strive to provide excellent service and it’s always wonderful to hear when we succeed. If you need any more assistance, feel free to ask! 😊Kind Regards,Reece
5/5
Trustpilotquick and to the point
quick and to the point, asked for my rent amounts had help in no time
Hi Anthony, Thanks for your 5⭐ review! We’re glad we could help quickly and get the information you needed. Thanks, Reece
1/5
TrustpilotConstant lies and fobbing off from…
Constant lies and fobbing off from staff. Bought 70 percent of an apartment, badly managed by home group. It needed a complete new roof on all of the blocks of apartments unfortunately my roof leaked so much water was running down the bedroom walls and through the ceiling. 3 weeks later it still is. Been told its fixed twice now but no evidence or sight of workers. What a company. It's now February and still having damp from the roof, it's now stopped running through the ceiling after a being patched by the roofing company but is still running down the cavity. Had more promises but no action from home group.
Good morning I am very sorry you are having these issues it is not what we want for our customers. If you could give us a call or on live chat we can look into resolving this for you on 0345 141 4663 or via our Live Chat channel at www.homegroup.org.uk. Kind regardsStephenie
5/5
TrustpilotThank you to Kristen who was genuinely…
Thank you to Kristen who was genuinely kind and helpful today. The people on the chat always try their hardest to help and properly look into your problems. Thank you 😊
Hello Anne Thank you for your lovely feedback I will pass this on to Kristen.Kind regards Stephenie
5/5
TrustpilotHad to speak with Thomas ref a job…
Had to speak with Thomas ref a job being cancelled when it didn't need access to our property, he raised the job again. Plus a follow up ref a car port light being changed when all it needed was a new bulb, the one they supplied may well as not be there, it does nothing to act as a security light so you can at least find your way, soooooo dull. Fingers crossed they change it with one that is fit for purpose.
Good Morning CarolThank you for taking the time to leave a 5* review. Its great to hear that you were happy with the service provided by Thomas and he managed to deal with the issue regarding your security light. We will be sure to pass on your kind words to Thomas.Many ThanksLouise
5/5
TrustpilotAdvisor was lovely
Advisor was lovely, helpful and understanding. Logged the issue and made sure someone will be at my home within 6 hours to check the wiring
Good morning MandyThank you for taking the time to leave us a great 5* review. I am so glad that we were able to attend quickly and promptly for you. Kind regards Stephenie
1/5
TrustpilotBetter of in a card board box
I would leave a zero star review if possible as one is too generous and I’m certain any positive reviews can’t possibly be genuine they are written by home group them selves.The initial problem was I applied for a property and received an email stating someone would be in touch within five days. Two weeks later I heard nothing and decided to call and chase up my application, after speaking to the first customer service agent I was advised that the area manager (Katie) would contact me the following day. Of course I didn’t receive a call and decided to call back the next day, I was promised her manager (Liam) would be contacting me tomorrow.I repeated this process a total of 24 times and the phone call has still to this day not come to fruition. Two of the customer service people where rude, one put me on hold and ended the call and two of them struggled to link a basic sentence in English. I did make a complaint which was another waste of time as the complaints process is to be contacted by post within eight weeks.I have since contacted a private landlord and after reading others reviews I feel like I’ve dodged a bullet and would be better of in a card board box.
Hi RossI am sorry you have been having these issues we certainly do not want this for our customers. If you would like to head over to our Live Chat channel at www.homegroup.org.uk we will be more than happy to assist you further or you can call us on 0345 141 4663 where we can help you further and support you.Kind RegardsStephenie
5/5
TrustpilotGreat service on live chat contacting…
Great service on live chat contacting Home Group. A lot easier than trying to call them. Jayd was quick to respond and helpful.
Hi Lyn. We are really pleased to hear that you received great customer service from Jayd, thank you for taking time to leave a reviewKind RegardsClare
5/5
TrustpilotVery helpful and very polite and…
Very helpful and very polite and answered very quickly
Hello Lynsey Thanks for leaving a great review i am so glad you got someone polite and they were able to be of help. Kind regards Stephenie
5/5
TrustpilotStaff on the online chat are helpful…
Staff on the online chat are helpful and very polite
Hello Paula Thanks for your 5* review we appreciate all feedback. I am so glad you found our staff helpful. Kind regards Stephenie
5/5
TrustpilotGreat response time and very helpful…
Great response time and very helpful and accommodating service.
Hello Calum Thank you for stopping by and leaving a 5* grateful and am glad you got the accomodating service you expect Kind regards Stephenie
5/5
TrustpilotRebecca was very thorough and she took…
Rebecca was very thorough and she took all my information about my repairs. It was a very good consultation and I'm very pleased with Rebecca's input as I don't explain myself very well being in my 70's!
Hi Carol,Thank you for taking the time to leave a 5* review. It is great to hear that Rebecca was so helpful, I have passed on your kind words to her.Kind RegardsDavid
5/5
TrustpilotRent arrears payment
Hi , I contacted home group today by live chat with Lauren , I asked for help with the rent arrears payment that isn’t taking off my rent account. Lauren was helpful and kind .
Hello Gary I am glad u contacted home group via the live chat and Lauren was able to help you about the rent arrears.Kind regardsStephenie
5/5
TrustpilotRobyn
The lady, Robyn was very good with me, answered everything and gave me an email to contact. The online chat was quick and hassle free.
Hello Kerri Thank you for taking the time to leave a 5* review, I am glad Robyn was able to help you. I will pass this on to her straight away.Kind regardsStephenie
5/5
TrustpilotNice polite staff and a solution there…
Nice polite staff and a solution there and then.
Hello Lorraine Thank you for stopping by and leaving the team a 5* review we appreciate and were glad to be of help. Kind regards Stepehenie
5/5
TrustpilotToday I had a live chat with Mark he…
Today I had a live chat with Mark he was so very helpful nothing was to much trouble . My issue was resolved promptly and politely. Brilliant service
Hello Sharon Thank you for coming by and leaving a 5* review i am so glad your issue was resolved and you had brilliant service. I will pass this on to Mark. Kind regards Stephenie
4/5
TrustpilotClaire was lovely
Claire was lovely. Couldn’t be anymore apologetic. Thank you for helping me
Hello Aimee Thank you for leaving a 5* review, I will be sure to pass this onto Jayd.Thank you Stephenie
2/5
TrustpilotHello Stephanie
Hello Stephanie. Thank you for your acknowledgment of my review dated 28/11/23 on 7/12/23.I look forward to hearing back from the relevant team who will be contacting me regarding the urgency of the repair complaint listed. May I enquire if it is before the Christmas shutdown? As then we will be moving into 2024, and the Rent and Service Charge increases. Kind regardsCatherine Richards.Updated 12/12/2023Good evening StephanieThank you for your response today about the ongoing State of Disrepair. As advised by your update, I contacted Homegroup Customer Services, with the following information. The tenant is responsible for the Low Water Pressure Booster, due to the fact, The tenant has the option to fill a bath. In this event they (the tenant will be responsible for purchasing a Shower Booster from their pocket. The second response related to me regarding the Overgrown Trees and a High Fire Risk, with regard to the Squirrels accessing the Loft Void. Electrical Wiring Route. The response from Abbigail Hamilton Maintenance and Surveyor Inspector. It is the tenant's responsibility. Thank you very much for your concerns. I have sent the pictures of the Evidence to Abbigail Hamilton. I would like to thank the Customer Services staff member who relayed this information to me today. Kind regardsCatherine Richards
Hi Catherine I would ask if you could give us a ring and we can discuss this further as we have looked into a investigated this on 0345 141 4663 or via our Live Chat channel at www.homegroup.org.uk.Kind RegardsStephenie
1/5
TrustpilotDisgraceful repair service
Reported a repair and asked what time I would prefer I chose AM, I received a message saying between 8-4.30 stayed in all day and no one has been. This isn't the first time this has happened I've lived in there property over 40 years and rarely ask for repairs to be done, I hate this company but love my flat, because of what I have made it NOT THEM
Hello June Thank you for taking my call today I am so glad it is resolved now and all re booked in. Thank you Stephenie
1/5
TrustpilotPoor Homegroup maintenance of shared ownership property
Ongoing issues with management of our shared ownership property including not delivering a list of basic requirements/repairs, ignoring parking issues, consistent failure to address health hazards and trespassing. Has made shared ownership quite upsetting.
Good Afternoon,I am really sorry to hear about the issues that are occurring in the property. I would recommend that you contact us via live chat at www.homegroup.org.uk and we can look into these issues for you.Kind RegardsDavid
4/5
TrustpilotReece was excellent
Reece was excellent. I haven't given 5 stars because the system was so slow to load up at his end. I'd give Reece 5 stars, though. Very helpful and professional.
Hello Davy Thank you for taking your time to leave us some feedback. I am so glad Reece can be of help to you I will be sure to pass this compliment on. Kind regards Stephenie
1/5
TrustpilotLandscaping
Actually deleted my previous review from this date 2021Same problem every time, landscaping, we are a row of 9 houses on a main road, to the rear is another estate owned by homegroup, the HM simply can’t differentiate the two.Completely overlooked when it comes to the landscaping, waited over 2 years for action for an unruly tree, fobbed off with every phone call, causing unnecessary stress and anxiety.It’s been over 8 weeks since last phone call re the issue and nothing….What are we paying service charges for, please do tellTS27
Good morning SarahI am very sorry you are having these issues it is not what we want for our customers. If you could give us a call or on live chat we can look into resolving this for you on 0345 141 4663 or via our Live Chat channel at www.homegroup.org.uk.Kind regardsStephenie
5/5
TrustpilotRussell was quick to reply and…
Russell was quick to reply and investigate my issue, hopefully this will lead to my repairs being completed.
Hi Daren, Thank you for your 5 star review and positive feedback! We’re delighted to hear that Russell was able to assist you promptly. We hope your repairs are completed swiftly and to your satisfaction. If you need any further assistance, please don’t hesitate to reach out.Kind Regards,Reece
1/5
TrustpilotDangerous and appalling mismanagement
A building they manage in London has the main building door broken since May and the parking door mostly broken since 2022. We have made several calls logging this with their customer services to no avail and sent hundreds of emails. The doors remain broken and unattended to. The building has since become a refuge for the homeless, thieves and drug addicts. This month residents awoke to find trespassers at their doorsteps. Emails have been written to the CEO Mark Henderson’s office of this most serious breach of safety yet responses continue to say that the lady in charge Jacqueline Harris will be in contact. She has never reverted nor has anyone on her behalf. Last year the building had a rat infestation which took severalmonths for Home Group to act on after dogged efforts by residents to get them to act.
Good Morning,I am really sorry to hear about this, we want to get this sorted for you. Please contact us via live chat at www.homegroup.org.uk and we can look into resolving this for you.Kind RegardsDavid
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