Home Group Re Sales London reviews

★★★★★ 4/5

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Claire was lovely

Claire was lovely. Couldn’t be anymore apologetic. Thank you for helping me

Aimee · 12 December 2024

★★★★★ 5/5

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Today I had a live chat with Mark he…

Today I had a live chat with Mark he was so very helpful nothing was to much trouble . My issue was resolved promptly and politely. Brilliant service

Sharon · 10 December 2025

★★★★★ 2/5

Trustpilot

Hello Stephanie

Hello Stephanie. Thank you for your acknowledgment of my review dated 28/11/23 on 7/12/23.I look forward to hearing back from the relevant team who will be contacting me regarding the urgency of the repair complaint listed. May I enquire if it is before the Christmas shutdown? As then we will be moving into 2024, and the Rent and Service Charge increases. Kind regardsCatherine Richards.Updated 12/12/2023Good evening StephanieThank you for your response today about the ongoing State of Disrepair. As advised by your update, I contacted Homegroup Customer Services, with the following information. The tenant is responsible for the Low Water Pressure Booster, due to the fact, The tenant has the option to fill a bath. In this event they (the tenant will be responsible for purchasing a Shower Booster from their pocket. The second response related to me regarding the Overgrown Trees and a High Fire Risk, with regard to the Squirrels accessing the Loft Void. Electrical Wiring Route. The response from Abbigail Hamilton Maintenance and Surveyor Inspector. It is the tenant's responsibility. Thank you very much for your concerns. I have sent the pictures of the Evidence to Abbigail Hamilton. I would like to thank the Customer Services staff member who relayed this information to me today. Kind regardsCatherine Richards

Catherine · 12 December 2023

★★★★★ 1/5

Trustpilot

Disgraceful repair service

Reported a repair and asked what time I would prefer I chose AM, I received a message saying between 8-4.30 stayed in all day and no one has been. This isn't the first time this has happened I've lived in there property over 40 years and rarely ask for repairs to be done, I hate this company but love my flat, because of what I have made it NOT THEM

June · 28 June 2024

★★★★★ 1/5

Trustpilot

Poor Homegroup maintenance of shared ownership property

Ongoing issues with management of our shared ownership property including not delivering a list of basic requirements/repairs, ignoring parking issues, consistent failure to address health hazards and trespassing. Has made shared ownership quite upsetting.

LITTA · 18 October 2023

★★★★★ 4/5

Trustpilot

Reece was excellent

Reece was excellent. I haven't given 5 stars because the system was so slow to load up at his end. I'd give Reece 5 stars, though. Very helpful and professional.

Davy · 16 January 2024

★★★★★ 1/5

Trustpilot

Landscaping

Actually deleted my previous review from this date 2021Same problem every time, landscaping, we are a row of 9 houses on a main road, to the rear is another estate owned by homegroup, the HM simply can’t differentiate the two.Completely overlooked when it comes to the landscaping, waited over 2 years for action for an unruly tree, fobbed off with every phone call, causing unnecessary stress and anxiety.It’s been over 8 weeks since last phone call re the issue and nothing….What are we paying service charges for, please do tellTS27

Sarah · 2 December 2023

★★★★★ 5/5

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Russell was quick to reply and…

Russell was quick to reply and investigate my issue, hopefully this will lead to my repairs being completed.

Daren · 21 August 2024

★★★★★ 1/5

Trustpilot

Dangerous and appalling mismanagement

A building they manage in London has the main building door broken since May and the parking door mostly broken since 2022. We have made several calls logging this with their customer services to no avail and sent hundreds of emails. The doors remain broken and unattended to. The building has since become a refuge for the homeless, thieves and drug addicts. This month residents awoke to find trespassers at their doorsteps. Emails have been written to the CEO Mark Henderson’s office of this most serious breach of safety yet responses continue to say that the lady in charge Jacqueline Harris will be in contact. She has never reverted nor has anyone on her behalf. Last year the building had a rat infestation which took severalmonths for Home Group to act on after dogged efforts by residents to get them to act.

London · 16 November 2023

★★★★★ 5/5

Trustpilot

Online chat and repair

I had occasion to use the online chat facility. The HG representative, Lyndsay was very helpful in dealing with the need for a prompt bathroom repair which affected the dignity & needs of my disabled son. Thank you

Jacqui · 6 June 2023

★★★★★ 5/5

Trustpilot

Benefit Help

I asked Home Group for some advice on benefit help. I never actually knew they offered this service but browsed their website and they do. At 1st a lovely lady called Lisa rang me and we did a benefit check and she applied for us over the phone for council tax reduction which we got. She then reffered me to a gentleman who would come to my home and talk to me face to face.The man Mark Calvert has now visited our home on several occassions and what a difference he has made to our finances. He is so knowlegable , polite , caring and symapthtic to our situation. He touches base on a regular basis by email. I can't thank him enough for all his help and he is a credit to his employer. Even now our case with him is all sorted he has told me to contact him direct if we need any more help even if its in a few years time.

Ne · 10 November 2023

★★★★★ 1/5

Google

Have been terrible for over a decade now, they also use specifically poorly managed and under qualified maintenance group (Axis Europe) knowing how poorly they handle jobs.

Simon · 11 August 2026

★★★★★ 1/5

Trustpilot

Another problem

Once again another problem with our flat but it’s in the block a cupboard downstairs making a horrible noise the same guy that won’t give his name told us when we had a gas leak we can’t fix that, now just told us they can’t fix a terrible loud noise keeping us up at night. What if it’s something that’s about to fail? As we have had a flood, gas leak, no hot water thanks to this lovely company with the terrible work that’s been done I’ll refer back to a quote from one of them again no name again it’s only council we don’t care. DO NOT GET A PROPERTY FROM THESE PEOPLE NON STOP STRESS. Update now failed and got no water well done Home Group it actually failed within a day of our call to you and noise has been going on for ages reported it last week and you didn’t bother to look at it now look what’s happened thanks so much. When you open expect a phone call

Anonymous · 1 November 2023

★★★★★ 5/5

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Russell was very quick to solve my…

Russell was very quick to solve my problem. A very polite gentleman.

Elizabeth · 12 November 2024

★★★★★ 5/5

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Jayd was concise and informative and…

Jayd was concise and informative and quick to give answers. Friendly

Jude · 25 November 2024

★★★★★ 1/5

Trustpilot

Stay Clear Of HomeGroup

Zero stars if i could.. Started off about 6 months ago, reported my windows, woodwork broken rotting and glazing has blown, Contracter arrives says "im not going to fix them as ive already reported back that these need replacing". To date still not fixed or replaced. On 26/10/23 at 11.30 reported no hot water or heating. Emergency Plumber arrives at 19.10 (1hr 50 mins over the 6 hr time frame) cant fix the issue, says i need an electrician. Receive a text confirming they are fixing issue on 31/10/23. Call customer services who think its acceptable to leave me no hot water or heating for 6 days. After kicking off on phone i have had another 2 people arrive today. Confirming my water cyclinder has a leak, at 15.30 he doesn't want to attempt to fix in case it makes it worse. BUT he has ordered me a new part (which luckily is in stock) so HOPEFULLY someone will fit on Monday. (update just had a call they are coming wednesday, 7 days with no heating or hot water)they have also advised UC that i only pay £157 rent a MONTH. (in fact its a week) I will be contacting Environmental health as to leave me no hot water for 7 days is UNACCEPTABLE as all other reviews state, unless you are paying them they are not interested in their tenants.

Clare · 27 October 2023

★★★★★ 5/5

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Gavin looked into my enquiry and was…

Gavin looked into my enquiry and was helpful.

Stephanie · 5 May 2026

★★★★★ 1/5

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Terrible experience with Home Group so…

Terrible experience with Home Group so far as owner and tenant. Have been with them for over 7 years now and the housing managers have been coming and going without resolving issues. Communal areas being neglected, serious issues with our bins store room having homeless in, people doing drugs and very dirty. They have not been able to come back with a proper robust solution and action plan and our community is suffering from building defects and safety issues. No external lights, ilegal parking they just DO NOT manage their property but charge for services not provided. I have pictures and happy to get in touch with more customers like me who are suffering similar issues. The Management Team is placing padlocks which are not secured and tells is to contact the police. We do jot mind paying more but need CCTV cameras, a fob or any other resources they can offer. It is just simply unacceptable and third class service. I want to move out and have nothing to do ever with Home Group. I really regret getting into a contract with them.

Covadonga · 18 October 2023

★★★★★ 1/5

Trustpilot

Paying a contractor

One of the worst company to deal with, after 6 months still waiting to be paid and no one will return my calls or emails.I’m a locksmith in Yorkshire and was called for an emergency out of hours with the promise to be paid the next day. The next day was told, sorry I can’t pay you, you need to to invoice, 6 months later still not been paid!!

Mike · 6 June 2024

★★★★★ 5/5

Trustpilot

Online chat to Joanne was very helpful

Online chat to Joanne was very helpful. I was able to explain the problem and she understood my issue. Responses were quick. And advice was helpful.

TRACEY · 29 February 2024

★★★★★ 2/5

Trustpilot

I've had know repairs done in my…

I've had know repairs done in my property.ive been here 26 years .I reported my toilt had been leaking which come throw my kitchen lights from the bathroom.allthe floor was crumbled .was told have to wait 12 week.As not emergency so thought I need to get this sorted as the bath might come through.so had to get joiner plumber .to fix my. Floor and had to buy toilt .And had to remove my ceramic tiles.and put new ones down .cost me 350 .but all I got was message to say sorry .I've waited over 10 years for back fence .the more you look after your property the worse you are treat .

Dawn · 14 October 2023

★★★★★ 5/5

Trustpilot

I spoke to Kristen today about my…

I spoke to Kristen today about my enquiry about a repair. She was an absolute star. Very compassionate and supportive with the situation.

Mrs · 23 April 2024

★★★★★ 1/5

Trustpilot

This company manages our building with…

This company manages our building with great incompetence! Important things like fixing the main entrance is near on impossible all the while undesirable people enter our building during the night smoking and emptying their bowels wherever they please. It is now a safety issue as people are starting to feel unsafe in their own homes. A simple fob for our car park is needed but never provided after almost 10 months of asking. But they're happy to bump up the service charge whenever they please! They seem to forget this is where we actually live. It's beyond a joke now.

Mark · 5 October 2023

★★★★★ 5/5

Trustpilot

During a very challenging time two people were exceptionally effective assisting me.

Having had some exceptionally challenging times and financial embarrassed I began to struggle to make my rent ( I’m self employed) .Hannah Kelsey (Home Group housing officer) followed by Kevin Sandy (Home group financial inclusion officer) both came to my assistance. Together we were able to make plans for me to tackle my problems head on. With their support, help and guidance my insecurity around my housing has been substantially reduced. Thank you both sincerely 10/10 service.

Annette · 12 December 2023