Home Group Re Sales London reviews

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service. Clearly don’t care about there tenants as long as the rent keeps rolling in.So yesterday stated getting a leak through my ceiling from my loft. Naturally called out of hours repairs & had to wait 12 hours for them to turn up. The emergency plumber diagnosed a new connector was needed on the tank & a so called plumber came out today. However, he turned up without the necessary part & refused to go & get it. Whilst attempting to do a temporary repair by changing a washer my ceiling collapsed & he managed to snap a copper pipe.Despite explaining about the vulnerabilities in my household he refused to undertake the repair immediately. Then whilst I was on the phone trying to get hold of a manger he snuck out my house & disappeared. Homegroup are now happy to leave myself, my partner & 4 children in a property with no heating or hot water all weekend…. Oh not to mention the big hole on my ceiling.Terrible staff, terrible attitude & terrible attitude to customer service. Once the have ur rent they just don’t care.DISGUSTING!!!!!!!!!

Adrian · 30 June 2023

★★★★★ 5/5

Trustpilot

NOT ALL SUPERHEROES WEAR CAPES- Jenn…

NOT ALL SUPERHEROES WEAR CAPES- Jenn Wilson is one of those!She was supportive, understanding and communicated promptly and effectively throughout . Quickest results ever! Thank you so much Jenn and team Gloria

Gloria · 30 June 2023

★★★★★ 5/5

Trustpilot

Lauren was friendly and efficient for…

Lauren was friendly and efficient for my repair today.Very helpful and got me the help that I needed.

Reka · 8 May 2024

★★★★★ 5/5

Trustpilot

Jayd was very helpful and polite

Jayd was very helpful and polite, excellent customer service

Miss · 9 October 2024

★★★★★ 5/5

Trustpilot

Russel was very helpful

Russel was very helpful! I was being impatient but Russel gave me the information that I needed!

Aimee · 24 May 2024

★★★★★ 3/5

Trustpilot

The houses are nice

The houses are nice , a little over priced for rent. Reported 6 months ago I was getting vermin in my garden due to neighbouring properties having lots of old broken furniture and washing machines etc along with a half built flooring for what I assume was supposed to be a shed, which is now all rotten with dogs pee so very smelly, the garden is full of dog poo also . As yet nothing has been done. If you want to completely destroy property,gardens and surrounding areas home group are the landlords for you, they don't care about tenants or what happens to houses all they care about is getting your money .

Shirley · 15 June 2023

★★★★★ 5/5

Trustpilot

I spoke to Robyn

I spoke to Robyn, and the problem was dealt with immediately. My chat was answered straight away.

Andrew · 22 May 2024

★★★★★ 1/5

Google

Terrible housing association. They don't fix anything and when you finally manage to get someone ie a plumber to fix a tap they send an electrician and say they can't do anything because it's not their job so you have to go through the whole process of booking work in again and hope the correct person turns up? Looks good on system because they turn up to 90% of jobs, doesn't say they don't do the work though. Disgusting!

Waine · 25 February 2025

★★★★★ 5/5

Trustpilot

Online chat great

The wait on the telephone is not great but the online chat is fantastic. Thank you Kirsten and the team.

Kenny · 22 March 2024

★★★★★ 5/5

Trustpilot

Lauren was very accomodating and quick…

Lauren was very accomodating and quick to help resolve my issue, which she did efficiently and in a friendly manner. also followed security protocol which was appreciated

Daisy · 19 October 2023

★★★★★ 5/5

Trustpilot

Adriel was very helpful

Adriel was very helpful, the contractor didn’t show for a scheduled repair but Adriel apologised and will contact the contractor to rebook, also noted another repair in the communal area all via the online chat.

Lisa · 8 March 2023

★★★★★ 5/5

Trustpilot

Russell was very helpful and quick to…

Russell was very helpful and quick to supply me with the link i needed

Christine · 10 July 2024

★★★★★ 5/5

Trustpilot

Quick response

Quick response. Helpful. Polite. Efficient

Linda · 16 April 2026

★★★★★ 5/5

Trustpilot

Elderly Relative - Good Response

contacted home group about my elderly father and his boiler. used the live agent converse on-line, Laura was really helpful and sorted everything out with contractors.

Wendy · 1 November 2023

★★★★★ 3/5

Trustpilot

Very poor service

with the help of Adriel, a very nice and helpful lady, i was pleased with the result of my problem. However , i was not at all pleased with the performance of Home group as a Landlord. The repairs service is sadly lacking in communication to customers who are waiting in to have repairs carried out and the contractor doesn't appear or make any effort to contact them to let them know that they cannot attend. All in all a very shoddy way to treat a customer, especially when they charge an extremely large amount of money in rent for the type of property I live in.

William · 25 May 2023

★★★★★ 1/5

Trustpilot

Shocking organisation

Shocking organisation. They have zero regard for either their tenants or other neighbours. They happily leave people at risk of harm and refuse to reply when people make complaints. They provide substandard responses to grievances (if at all) and seem to be compliant in allowing illegal activities within their tenants properties. Absolutely shameful company.Edit:Home group are aware of the issues so contacting the number provided will not help, and have had multiple complainants from their tenants and local residents. They refuse to reply to complaints and even deny receiving emails when there’s evidence they have. Multiple agencies are involved but Home Group just bury their heads in the sand with regard to actually trying to solve the issue.

Amy · 24 May 2023

★★★★★ 1/5

Trustpilot

A shockingly apathetic, irresponsible company.

Home Group are a shockingly apathetic company that seems to do everything they can to avoid taking action of any kind, even when someone's life is being threatened by another of their tenants. Our neighbour has been relentlessly bullied by a Home Group tenant who has exhibited extreme anti social behaviour and more recently threatened to kill her. This behaviour has been going on for months and is completely unwarranted as our neighbour is the sweetest, most gentle person you can meet. She is also incredibly patient and put up with all the abuse for months until the death threat when some of her neighbours stepped in to give her support. Some of us have reported this anti-social behaviour to Home Group but they are refusing to take any action. We have pointed out that the anti-social behaviour is not just limited to the poor woman, but to other neighbours on the same street.Surprisingly, Home Group also did nothing after the same tenant paid builders to dig 3 foot down into their garden to landscape it, when they had denied planning permission. These works put the foundations of their neighbour's house at risk, but Home Group still took no action, despite being alerted to the fact.We are gravely concerned that, by taking no action to evict this unruly, abusive tenant, Home Group is putting one of its other tenant's lives at risk which is incredibly irresponsible when, if they could simply get over their apathy, they could step in and remedy the situation.

Sarah · 22 May 2023

★★★★★ 5/5

Trustpilot

Phoebe was great listener as was able…

Phoebe was great listener as was able to help me with everything I needed today. Thank you! 😊

Becki · 17 April 2024

★★★★★ 5/5

Trustpilot

very helpful and very understanding of…

very helpful and very understanding of my situation, thank you reece

Jake · 9 October 2026

★★★★★ 1/5

Trustpilot

Absolute disgusting

Absolute disgusting, my son who's under mental health team, has no lights in toilet, bathroom, or outside , burglar alarm disconnected, at least 10 electricians been, and still not working, he's had a fall in bathroom, and no one can get to him until January, now getting disrepair team involved, 😡😡

Olivia-May · 18 December 2024

★★★★★ 5/5

Trustpilot

Claire was very helpful and…

Claire was very helpful and professional. My query was addressed effectively.

Ellie · 16 August 2024

★★★★★ 1/5

Trustpilot

If could would give o stars

If could would give o stars. Absolutely disgusting moved in to a property had to wait 2 weeks while they was doing works on it. Moved in on Thursday and hear we are 5 days later and still no hot water and only just got heating working after 5 days and all this while having a 22 month old in the house. Quick enough to take your money tho ain't they. Absolutely disgusting

Vicky · 7 November 2023

★★★★★ 5/5

Trustpilot

Russell was very understanding with my…

Russell was very understanding with my repair booking today, he understood my situation and my condition and that means a lot when you have disabilities.

Jonathan · 6 November 2023

★★★★★ 5/5

Trustpilot

Yvonne was extremely helpful and log in…

Yvonne was extremely helpful and log in emergency repair . A big relief the issue will be resolved today. Thank you

Beata · 2 February 2024