Trusted Agent profile · London
★★★★★
1,103 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,103 reviews on two platforms, including 5 Google reviews rated 1.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReese was very helpful with my problem…
Reese was very helpful with my problem and fast seeing to it.
Hello Paul Thank you for taking the time to leave a 5* review for us and i am so glad Reece was able to be of help. I will pass this onto him.Kind regards Stephenie
5/5
TrustpilotThank you very much you're advisor on…
Thank you very much you're advisor on the other end of the chat was very very helpful I'd like to ask them to thank Rebecca very much for all her help.⭐️⭐️⭐️⭐️⭐️
Good afternoon MariaIts great to here that Rebecca was very helpful today when communicating with yourself via our Live Chat. I will be sure to pass on your gratitude to Rebecca. Thank you for taking the time to leave a 5* review.Kind RegardsLouise
2/5
TrustpilotYvonne was polite
Yvonne was polite, but unable to resolve what should be a simple issue.
Hi Jim. We are sorry to hear that your issue could not be resolved. If this issue still needs looked into could you please contact us on 03451414663 or you can use our live chat platform. We will do our very best to get this resolved for youKind RegardsClare
5/5
TrustpilotVery helpful sorted the problem…
Very helpful sorted the problem straight away and helped alot
5/5
TrustpilotHappy tenant
Just had a new kitchen fitted by home group and I absolutely love it, big thank you to sherree and Dan for making it happen, and a big thank you to all the workers, they all worked really hard. Very friendly, polite and left it all clean at the end of each day.. 😁
Hi Fay,We are so pleased to hear that your kitchen fit went well and that you are happy with the work and the great customer service you received. I hope you enjoy cooking lots of tasty treats in your new kitchen. ;-)Kind RegardsJason
5/5
TrustpilotLovely laura
Laura was so lovely helping to resolve an ongoing problem i have had for a while. And was able to help with some new issues i had
Good Afternoon BekaThank you for your kind words regarding our colleague Laura. Its great to hear that she was so helpful today and assisted you with your issues. I will be sure to pass on your lovely comments and would like to take this opportunity to thank you for taking the time to leave a 5* review.Kind RegardsLouise
5/5
TrustpilotRear door lock seized up so house door…
Rear door lock seized up so house door could not be locked at all. Hence can not go out at all. Instant chat logged it as an emergency which has taken a huge worry from me. Thank you Scott, so very much appreciated.
Were glad to hear that Scott could offer the help you needed, Sheila. Thanks for your valuable feedback.
1/5
Trustpilotworse experience of my life having home…
worse experience of my life having home group as a landlord. I have been a tenant for 4 years this year & have had endless amounts of issues in my block from the worse antisocial behaviour EVER, use of drugs, cleanliness of the block is disgusting, outstanding issues since I moved in. I constantly chase home group to get a reply say ‘I’m sorry you feel this way’ & ‘we are working to sort the issues’. Home group do not care about the welfare or safety of their tenants. I have expressed endless amounts of time I do not feel safe in my own home due to the experiences in this block but they do not care one bit. They are quick enough to put my rent & service charge up by an extensive amount a month but you have an issue they do absolutely nothing to help. TAKE TAKE TAKE. Anyone looking to rent or even think about using home group DONT. Avoid at all costs..
Good Afternoon Danielle,I am sorry you are experiencing these issues, Please contact us so we can look at this further for you.Kind RegardsLouise
5/5
TrustpilotOnline chat with Reece
Online chat with Reece. It was very easy to access, very quick response and Reece was very helpful.
Hello Rebecca Avery Thank you for your review, I will pass this onto Reece for you and your comments. Thank you Stephenie
5/5
TrustpilotWas on livechat as had some issues the…
Was on livechat as had some issues the needed to reported to be repaired. Hailee was very understanding and made sure that I have everything I needed to booked in to be sorted out.
Hi BeckiThank you for taking the time to leave a 5* review. I am pleased to hear that Hailee managed to sort everything for you via our Live Chat. I will pass on your comments to her.Many ThanksLouise
4/5
TrustpilotRepair enquiry
I spoke to Lauren who was helpful with my enquiry. Although she couldn't answer my question she has referred my details to the relevant department.
Hello Karen Thank you for the 5* feedback, I am so glad Lauren could help you. We appreciate the feedback and will pass this back to her.Kind regardsStephenie
5/5
TrustpilotRepair request
I love option to report to repair things online. It's very easy and super fast response from company.Thank you Hailee. I hope Bob the Builder will be on time .
Hello Yedid,Thank you for your lovely review of our online services. I am glad to hear that Hailee was able to help you with your query the other day, I will be sure to pass on your feedback to her.Kind Regards,Phoebe
5/5
TrustpilotRepairs
Had a Couple of questions regarding regarding a couple of repairs and Rebecca was very helpline and problem is solved . Thank you
Hi Christine,Thank you very much for taking the time to leave a 5* review. I have passed on your kind words to Rebecca.Kind RegardsDavid
5/5
TrustpilotYvonne was very quick with replying to…
Yvonne was very quick with replying to me and done all they could to help. Great experience and very friendly
Hello LeahThank you for taking the time to leave us a 5* rating, I am so glad Yvonne could be of help to you and she give you a great experience. I will pass this onto her.Thanks againStephenie
5/5
TrustpilotYvonne was helpful when I contacted her…
Yvonne was helpful when I contacted her today via live chat .lets hope my query is resolved soon .
Good Afternoon GaryIts lovely to hear that Yvonne was so helpful today, I will be sure to pass on your kind words. Thank you for taking the time to leave a 5* review.Kind RegardsLouise
5/5
TrustpilotGreat customer service
Kristen was very prompt and did not keep me waiting for long at all. Kristen dealt with the issue immediately
Hello Rebecca Thank you leaving a wonderful review and I am glad Kristen was able to help you with your issue. I will pass this onto her.Thank you Stephenie
5/5
TrustpilotAdvicer was very helpful didn't have to…
Advicer was very helpful didn't have to wait long for live chat very pleased with service.Advicers name was Yvonne
Hi, we are very pleased to hear that you received great customer service from Yvonne. Thank you for taking the time to leave this review Kind RegardsClare
3/5
TrustpilotWhy does this have to be such a job just to give a review?
Once you can get in touch with Home Group they are at least quick to answer even if the answer doesn't achieve anything. I've been without heating and more importantly hot water since 16/06/2023 and the online system showed no information so I had to contact HG, which isn't easy if you work days. Found out that the contractors have raised the job and are waiting for the part, though when it's coming is anyone's guess.
Hi Peter,Thank you for the feedback. I am sorry to hear that you have had no heating or hot water since 16th June. If you would like to contact us via live chat at www.homegroup.org.uk we can see if there is an update for you.Kind RegardsDavid
5/5
TrustpilotNeeded to log a repair
Needed to log a repair, got through to the live chat within minutes. Spoke to Lauren, very helpful with quick responses. Got it all sorted within 10 minutes
Hi Macie,We appreciate you taking the time to leave a 5* review. I have passed on your great review to Lauren.Kind RegardsDavid
1/5
TrustpilotHome group don’t care we have no power…
Home group don’t care we have no power to our cooker and have been told that it will be 6 days until this is sorted at first it was going to be 14days I got told it’s not a emergency as we can eat takeaway and cold food like I said who can afford to feed there family for 6 days on takeaway or who wants to eat cold food when they get home
Hi Mark, Thank you for leaving a review. I apologise for the inconvenience caused by having no cooker. Having double checked your account I can see that the job has been appointed for tomorrow, the 15/08/23 between 12pm-5pm. Any further issues, please get in touch with us via the following link. Thank you, Matthew https://www.homegroup.org.uk/get-in-touch/get-in-touch-form
5/5
TrustpilotAlways on yhe ball whether through live…
Always on yhe ball whether through live chat or telephone. They will wither deal with problem straight away or pass it on to whoever can!Clare was very helpful.
Hi Carol,It is great to hear that Clare was so helpful. Thank you for leaving a 5* review and I have passed on your kind words to her.Kind RegardsDavid
5/5
TrustpilotI needed to reschedule a few repair…
I needed to reschedule a few repair appointments the advisor was very helpful. I received an instant date for one repair. As I had a few repairs on the same day I was confused as to which repair was which but the advisor explained easily for me to understand and the request was sorted quickly. I didn’t feel like I couldn’t ask questions that I didn’t understand. And the advisor was very polite and friendly.
Hi TraceyIt is great to hear that our advisor was able to answer your query so effectively. Thank you for taking the time to leave them a 5* review.Kind RegardsStephenie
1/5
TrustpilotSold us a home with over 200 faults
Sold us a home with over 200 faults. Blamed it on the company that built it. It'd take me weeks if not months to detail what has gone on. Some of the people dealing with my complaints shouldn't be working in that industry. Many people leave and go missing at this company. Even the CEO has been very poor. The entire estate has problems. It's looks like we'll be seeing you in court.
Hello JaneI am sorry to hear of this, Our defect team have a direct number you can contact in regards to this Aftercare@yourpersonahome.com. We also have a complaint process if you would like to have a read and log a complaint https://www.homegroup.org.uk/get-in-touch/compliments-and-complaints/complaints-process . I do apologise this has happened and if you would like to get in touch with us please get in touch with us either via live chat or calling on 0345 141 4663Thank youStephenie
5/5
TrustpilotRebecca was kind and understanding
Rebecca was kind and understanding, she took down all of my worries and hopefully we will have a good outcome from our chat!
Hi Tca Thank you for your 5* feedback, I will pass this onto Rebecca and I am glad she could be of help.Many thanks Stephenie
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