Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI reported repair work and a month…
I reported repair work and a month after initial checks for the faults I have had to chase up repairs as homegroup have logged them as complete but they have only been checked. then we have reopened new cases in the hope the repair gets done. chat host was as helpful as she could be given there was very little or no reported details from novus back to her
Rick · 14 September 2023
Agent replied · 10 June 2024
Hi Rick,Sorry to hear that you have had to chase up repairs that are outstanding. We appreciate your feedback regarding this and also that you received a helpful service from the advisor.Kind RegardsDavid
★★★★★ 5/5
TrustpilotOnline chat was quite quick and…
Online chat was quite quick and efficient and Kirsten was very helpful thank you
Sally · 20 February 2024
Agent replied · 10 June 2024
Hello Sally I am glad you took the time to leave us a 5* review. I am glad Kristen could help you, I will be sure to pass these comments on. Thank you Stephenie
★★★★★ 5/5
TrustpilotRussell was prompt with my enquiry
Russell was prompt with my enquiry. And kept me updated with progress.
Stewart · 27 March 2024
Agent replied · 10 June 2024
Hi Stewart,Thank you for the feedback and the 5* review, I will pass the feedback on to Russell.Kind regards Lauren
★★★★★ 1/5
TrustpilotConsistently Awful
Over the past 5 years of being with this housing association, I've had an endless amount of problems with ASB. Despite many complaints, evidence provided and appeals from my psychologist to my local MP, nothing has changed, Home Group has consistently marked off each complaint as some sort of success whilst doing the bare minimum to actually fix/resolve anything. Somehow whether it be the ASB team, my housing manger, the local maintenance team or anyone in between I have yet to have one pleasant or even helpful interaction with a single one of them, the live chat is helpful on occasion but the phone lines and any actual humans who work there provide only the worst experiences to the point where it often ruins my day even interacting with them.They also love sending emails and booklet talking about how they love mental health usually on a monthly basis yet despite having been placed in one of their flats on bad mental health grounds, have neglected to fix any problem I've ever had, but oh boy if you miss a gas check because they never sent letters out (to which they admitted) they'll be contacting you near daily without fail. If I could give negative stars I would. Genuinely one of the worst housing associations I've ever had the displeasure of interacting with.They simply do not care and are quite possibly the most fake caring virtue signalling company I've (unfortunately) come across
Joshua · 7 September 2022
Agent replied · 10 June 2024
Hi Joshua, I'm really sorry to hear about your bad experience. Could you please contact us through live chat at www.homegroup.org.uk and we'll be able to take some more details from you and get this looked into. Thanks Luke
★★★★★ 5/5
TrustpilotPheobie was extremely helpful and made…
Pheobie was extremely helpful and made me feel that something will finally get done about my gas check and rubble left outside my property
Lorraine · 6 June 2023
Agent replied · 10 June 2024
Good MorningIts great to hear that Phoebe was extremely helpful today and she managed to solve your queries. We appreciate your positive feedback and your 5* review.Kind RegardsLouise
★★★★★ 5/5
TrustpilotPhoebe was a good help and gave me lots…
Phoebe was a good help and gave me lots advice xx
Janet · 5 April 2024
Agent replied · 10 June 2024
Hello JanetThank you for taking the time to leave us some great feedback and a lovley review about our advisor, I will surely pass this onto her.Thank you Stephenie
★★★★★ 5/5
TrustpilotHome group online chat experience
I’ve never had an issue with online chat. I was able to explain problem and the advisor Catherine was very helpful and logged my queries. The advisor understood my concerns and quickly helped with the problem.
Tracey · 16 February 2022
Agent replied · 10 June 2024
Hi Tracey, Thank you for taking the time to leave us a review. I am pleased you were able to navigate our online chat service and Catherine was able to support you. I will be sure to make her aware of your comments. Thanks, Chelsea
★★★★★ 5/5
TrustpilotCustomer satisfied . Good job team!
From the moment I started the selling process I have had very good support from the team. Marketing did a good job and Lisa in the Sales Department has been fantastic keeping me informed regularly. All in all a very satisfied customer experience.
Covadonga · 24 September 2020
Agent replied · 10 June 2024
Hi Covadonga.Thanks for taking the time to share such a lovely experience. Emma
★★★★★ 5/5
TrustpilotNeave was very helpful …
Neave was very helpful today and sorted out an outstanding repair for me that hadn't previously logged correctly. thank you.
Hayley · 11 September 2023
Agent replied · 10 June 2024
Hi Hayley, we are really pleased that you received great customer service! Kind RegardsClare
★★★★★ 5/5
TrustpilotLauren was so help full listened to me…
Lauren was so help full listened to me and did everything she could to solve my problem with a repair thank you Lauren
Kelly · 21 June 2023
Agent replied · 10 June 2024
Hi Kelly,It is brilliant to hear that Lauren was so helpful. I have passed on your kind review to her.Kind RegardsDavid
★★★★★ 1/5
Trustpilotcomplete waste of time
Genuinely the most aggravating company I've ever had the displeasure of interacting with.They make you sit around all day waiting for their Gas checks or repairs, don't knock, don't ring, don't call.No way of knowing if they've been or intend to arriveThey don't inform you in the slightest, just no show and mess you about.Complete time wasters. I despise this company
Joshua · 13 February 2024
Agent replied · 10 June 2024
Hello Joshua I'm sorry to hear you are having issues with the repairs in your property. Could you give us a call on 03451414663 alternatively you can access our live chat channel via https://www.homegroup.org.uk/get-in-touch and we can get this resolved. Thank you Stephenie
★★★★★ 5/5
TrustpilotKirsten made everything easy
Kirsten made everything easy, she seemed busy but took everything in her stride
Noreen · 13 February 2024
Agent replied · 10 June 2024
Good morning Noreen Thank you for taking the time to leave us some great feedback, I am glad Kristen could be of help and she was able to make things easy for you. I will be sure to pass this onto her.Thank you Stephenie
★★★★★ 5/5
TrustpilotRepair
David was very kind and did his best to get my problem solved very friendly and well mannered
Tracy · 23 October 2023
Agent replied · 10 June 2024
Hello Tracy Thank you so much for your 5* feedback. We are glad David could be of help and he was polite, I will pass this onto him and let him know your comments.RegardsStephenie
★★★★★ 5/5
TrustpilotGavin was very helpful and professional
Stacey · 25 June 2024
Agent replied · 10 June 2024
Hello StaceyThank you for leaving a 5* review, we appreciate all reviews. I will pass this onto him. Kind regards Stephenie
★★★★★ 5/5
TrustpilotAdriel was patience with helping…
Adriel was patience with helping sorting my problem out
Michelle · 1 May 2024
Agent replied · 10 June 2024
Good morning Michelle Thank you for taking the time to leave our customer advisor a 5* review, I will pass this on to him.Thanks Stephenie
★★★★★ 5/5
TrustpilotLauren was very helpful and sorted my…
Lauren was very helpful and sorted my problem out instantly.
Angela · 11 April 2024
Agent replied · 10 June 2024
Good afternoon AngelaI am so glad you were able to get one of our advisors to help and you have left her a 5* review, I will pass this on to her and leave her your comment. Thank you Stephenie
★★★★★ 5/5
TrustpilotRussell was really helpfully
Russell was really helpfully and answered me main enquiry and helped sort out my other inquiries, he was a pleasure to chat with.
Tracy · 5 June 2023
Agent replied · 10 June 2024
Good Afternoon TracyThank you for taking the time to leave us a 5* review. Its great to hear that Russell was really helpful today and managed to sort out your queries. We will be sure to pass on your kind words to Russell.Kind RegardsLouise
★★★★★ 5/5
TrustpilotMy housing officer Sam is fantastic
My housing officer Sam is fantastic. Since my move throughout lockdown she has been a star. She sorted any problems arising and quickly too. I feel very blessed to be able to have such an efficient caring member of home group.
Tracey · 13 January 2021
Agent replied · 10 June 2024
Hi Tracey.We would really like to pass this lovely review on to Sam and her manager, are you able to get in touch via Live Chat or Facebook messenger so we can take your address details to identify her?Emma
★★★★★ 1/5
TrustpilotDisabled property flooded 25 times from…
Disabled property flooded 25 times from same problem neighbour going on 8 years bad repairs and told lies from maintenance told would be compensated all lies, general service on electric door and electric toilet not serviced since 2016 ,staff told me stop complaining and move out .
Kinder · 11 October 2024
Agent replied · 26 October 2024
Hi Adrian,I am sorry to hear you feel this way about your experience. As previously advised the issues raised have been responded to by letter and email and we have no evidence to the claims you have made and no corroboration. Please be advised that we will not continue to respond to complaints that we have previously responded to. Should you have a new complaint or repair please speak to our Customer Service Centre giving clear information on what the repair is in relation to or if it is in relation to Anti Social Behaviour you will need to give specific information within your report.https://www.homegroup.org.uk/get-in-touchReports should include as much detail as possible such as: - Date/start/finish time - Where - Who is responsible ( if known) or which property - Type of behaviour- describe behaviour or noise type - Any witness - Was it reported to Police or other agency - Impact of disturbance/behaviourThanks, Jordan
★★★★★ 1/5
TrustpilotBeen waiting for them to come and fix…
Been waiting for them to come and fix my hot water and I’ve also can I add have a baby with chronic lungs and another 2 kids that need to be washed etc they have connected it to my electric where it’s costing me a fortune to be told they can’t give me a date for 5is to be fixed livid
Jade · 29 January 2024
Agent replied · 10 June 2024
Hi Jade. We are very sorry to hear that you are having ongoing issues with this repair, could you please call us on 03451414663 or use our live chat service so we can help to resolve this for you https://www.homegroup.org.uk/get-in-touchKind RegardsClare
★★★★★ 5/5
TrustpilotThomas was very helpful and guided me…
Thomas was very helpful and guided me through the process easily which made good use of my time to try resove matters.
Geoff · 16 June 2023
Agent replied · 10 June 2024
Hi Geoff,It is excellent to hear that Thomas was so helpful. I have passed on your kind words to him.Kind RegardsDavid
★★★★★ 5/5
TrustpilotThe operator Louise was extremely…
The operator Louise was extremely helpful and organised a repair to be raised for that day for me, she was extremely patient and discussed all options with me .
Sharon · 28 October 2022
Agent replied · 10 June 2024
Hi Sharon,Thank you for leaving us a lovely review about your experience. Louise is always happy to help :)Thanks, Jordan
★★★★★ 5/5
TrustpilotSpeedy resolution thanks to Russell
Russell was very helpful in arranging for repairs to be carried out urgently, as we hadn't had a response over the weekend.
Information · 14 June 2023
Agent replied · 10 June 2024
Hello there,Thank you for taking the time to leave Russell a 5 star review. We are happy to hear that he has given you a high quality customer experience and I have passed over your feedback so he is aware that you appreciated his help today :) !Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotAdvisor was very helpful and friendly
Advisor was very helpful and friendly. Got my repairs sorted out very quickly
Stephanie · 18 January 2024
Agent replied · 10 June 2024
Good Afternoon StephanieI am pleased to hear that you were happy with the service we provided today and your repairs were logged promptly. Thank you for taking the time to leave a 5* review.Kind RegardsLouise
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