Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotUsed to be very helpful and reliable…
Used to be very helpful and reliable when we had access to housing officers at the Beacon centre. I don't even know who my housing officer is now and apparently they can't give me an email address for her.Now I always need to call head office and it takes 30-60 mins to get through to someone. The live chat function is never available on the website. Communication between HomeGroup, MPS, and the customer is poor. I used to be able to contact MPS myself if I needed to reschedule an appt but now I have to contact HomeGroup and get them to raise the repair again!I have reported the same 2 repairs for at least 6 months and they have not been fixed. I'm really disappointed in HomeGroup. Used to be really good.
Tanja · 13 January 2022
Agent replied · 10 June 2024
Hi, Tanja. Thank you for taking the time to tell us about this. Your feedback is very useful to us and we appreciate your comments. Thank you.
★★★★★ 1/5
TrustpilotMy friend lives in a top floor flat she…
My friend lives in a top floor flat she lost her son 2 years ago found him dead in bed they won't move her it has traumatised her so much Neighbours subletting, abuse loud music she is a pensioner on her own they are disgraceful
Lynn · 17 September 2024
Agent replied · 26 October 2024
Hi Lynn. I am sorry to hear that your friend is going through this, she will need to contact us to discuss these issues please. Our contact number is 03451414663Kind RegardsClare
★★★★★ 5/5
TrustpilotContact
Russell was very helpful providing me with the telephone number I needed and a website to access my account
Mariana · 6 June 2023
Agent replied · 10 June 2024
Good Afternoon MarianaThank you for your 5* review and your lovely feedback. I am pleased Russell was very helpful today and was able to help with accessing your account.Kind RegardsLouise
★★★★★ 5/5
TrustpilotBrilliant live chat
I used the live chat to re arrange a missed repair appointment. Angelo was very polite and helpful and got the new appointment booked quickly for a day that was suitable for me.
Catherine · 4 November 2021
Agent replied · 10 June 2024
We're glad to hear about your experience with Angelo, Catherine. Thanks for sharing with us here.
★★★★★ 5/5
TrustpilotLovely lady Rebecca was very quick and…
Lovely lady Rebecca was very quick and efficient. Very helpful.
Robert · 16 January 2024
Agent replied · 10 June 2024
Hello RobertI am so glad Rebecca was helpful and she was quick and efficient for you. I will pass your comments on.Regards Stephenie
★★★★★ 5/5
TrustpilotThe homegroup bot was easy to use and i…
The homegroup bot was easy to use and i got connected to customer services after answering a few questions from the bot. Customer services sorted my issue out within a few minutes and a repair was booked for the following morning.
Sharon · 12 November 2024
Agent replied · 13 June 2024
Hi Sharon, thank you for taking time to leave a review. We are really happy to hear that you received great customer service!Kind RegardsClare
★★★★★ 5/5
TrustpilotNeave was extremely helpful and…
Neave was extremely helpful and understanding. She got all the concerns logged and repairs booked.
Damian · 11 September 2023
Agent replied · 10 June 2024
Hi Damian, thank you for taking time to leave this review. Really great to hear that Neave helped you with everything.
★★★★★ 5/5
TrustpilotLouise was a gem…
Louise was very helpful and very efficient in dealing with my query this morning, and glad everything was sorted very quickly.
Susan · 23 March 2023
Agent replied · 23 August 2024
Hi Susan,Thank you for your 5* review, we appreciate your feedback. Its great to hear that I was helpful today and managed to deal with your enquiry thankyou again.Many ThanksLouise
★★★★★ 1/5
TrustpilotAs a housing group honestly cannot…
As a housing group honestly cannot fault them, only issue is with repair team but that's a different company. Home group have themselves been absolutely amazing.lowering stars due to one repair having not been done after 6 months of trying to get it fixed. Home group promised to help but have done nothing. Month 7 still no repairs done so dropping to 1 star. Very disappointed in these people. Here we are 7 years later and my repair is still not done. Not one single person from this company has done a thing they said they would, only interested in money
Shirley · 27 November 2021
Agent replied · 10 June 2024
Hello.Thank you for taking the time to leave us a review. If you have any repair issues that you would like us to look into please get in touch via Live Chat at www.homegroup.org.uk and the team will take some details from you.Emma
★★★★★ 3/5
TrustpilotPhoebe was brilliant and very helpful…
Phoebe was brilliant and very helpful from customer services, homegroup on the other hand have been absolutely useless.
Alex · 13 June 2023
Agent replied · 10 June 2024
Hi Alex,Thank you for taking the time to leave a 5* review. I have passed your kind words across to Phoebe.Kind RegardsDavid
★★★★★ 5/5
TrustpilotReece is professional
Reece is professional, friendly and helpful
Rudo · 25 March 2024
Agent replied · 10 June 2024
Good morning Rudo Thank you for your feedback and the 5* review, I will pass this onto Reece for you. Kind regards Stephenie
★★★★★ 5/5
TrustpilotRebecca has been very helpful!
Rebecca has been very helpful and raised emergency job call for the same day. The chat was quick and efficient.
Beata · 27 March 2023
Agent replied · 10 June 2024
Hi Beata,Amazing to hear about our advisors in a positive way. Rebecca was over the moon.Thanks, Jordan
★★★★★ 5/5
TrustpilotYvonne was great and dealt with my…
Yvonne was great and dealt with my issue efficiently
Kez · 9 January 2024
Agent replied · 10 June 2024
Hello KezThank you for taking the time to leave us a 5* review. I am glad Yvonne was able to help you today and help with your issue, I will pass this onto her.Thanks againStephenie
★★★★★ 5/5
TrustpilotRussell was very friendly and answered…
Russell was very friendly and answered all my questions in a way which was easily understandable
Geoff · 17 July 2023
Agent replied · 10 June 2024
Hi GeoffIt is great to hear that Russell was able to help you find a resolution and help with any questions you had. Thank you for taking the time to leave him a 5* review.Kind RegardsStephenie
★★★★★ 3/5
TrustpilotDifficulty logging a repair
Tried logging a repair online (water problem) but two days later it was not showing on my account. I tried calling Home group several times but couldn't get through on phone. Very frustrating. Live chat showed repair reporting was offline (only anti social behaviour problems was online). Tried it anyway and did manage to get through to Dan on live chat. He was very friendly, helpful and efficient Logged the repair for me and saved this review from only being 1 star. His help earned them another 2!
A · 6 October 2021
Agent replied · 10 June 2024
Thank you for this feedback. It's very much appreciated. We're very busy at the moment so your patience when trying to reach us is also appreciated, thank you.
★★★★★ 5/5
TrustpilotLouise was wonderful to speak to and…
Louise was wonderful to speak to and really helpful and put my repair in for me pretty quickly.
Customer · 18 May 2023
Agent replied · 10 June 2024
Hi,Thank you for taking the time to leave an amazing 5* review for Louise, we are happy to hear Louise provided you with a fast and efficient service and helped with all your queries, i will be sure to pass this over. Thanks, Rebecca
★★★★★ 5/5
TrustpilotHelpful and supportive
Tracy was really helpful and clearly understood the situation; I feel reassured that a solution will be imminent.
Imogen · 15 May 2023
Agent replied · 10 June 2024
Hi Imogen,Thank you for taking the time out of your day to leave Tracy a 5 star review. We are glad to hear that she was able to help you out if your situation efficiently. I have made sure to pass over your comments so she is aware that you appreciated her help.Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotHailee was pleasant to talk to and…
Hailee was pleasant to talk to and passed on the information required to the relevant people. Very helpful.
Mr · 15 May 2023
Agent replied · 10 June 2024
Hello Mr Edwards,Thank you very much for taking the time to leave Hailee a 5 star review. We are happy to hear that she was able to help you with your query today. I have passed over your feedback to let her know that she is appreciated !Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotAdriel was more than helpful and…
Adriel was more than helpful and forwarded my repair to appropriate department. All done and dusted in under 5 mins!
Carol · 8 March 2023
Agent replied · 10 June 2024
Hi Carol,Thank you for taking your time to give Adriel a lovely review :) ! I will make sure your comments are passed onto him.Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotAs Thomas went ahead and got everything…
As Thomas went ahead and got everything sorted for me
Lynn · 4 December 2023
Agent replied · 10 June 2024
Good afternoon LynneThank you for taking the time to leave us a 5* review, I am glad Thomas could help you I will be sure to pass this feedback on to him.Kind RegardsStephenie
★★★★★ 5/5
TrustpilotI got in touch via live chat today…
I got in touch via live chat today because our outside light had gone off. I spoke to Michael how was very helpful and sorted things our very quickly and efficiently.
Colleen · 28 October 2021
Agent replied · 10 June 2024
Hi Colleen,Thank you for the positive review. Its great to see our advisors are able to help in a timely manner.Thanks, Jordan
★★★★★ 4/5
TrustpilotHallee was polite & helpful
Hallee was polite & helpful; doing what he could to clarify the situation & gave concise information.
Steven · 18 May 2023
Agent replied · 10 June 2024
Hi Steven, Thank you for taking the time to leave a 5* review for Hailee, we are happy to hear she was polite and helpful and could offer information and guidance to you, i will be sure to pass over your kind words. Thanks,Rebecca
★★★★★ 5/5
TrustpilotDavid was a great help in getting my…
David was a great help in getting my repairs booked into get fixed.
Natasha · 24 August 2023
Agent replied · 10 June 2024
Hi Natasha,Great to hear positive reviews about our colleagues. I'll pass this onto David.Thanks, Jordan
★★★★★ 5/5
TrustpilotNeave is such a pleasure to talk too…
Neave is such a pleasure to talk too and so helpful
Jason · 12 October 2023
Agent replied · 10 June 2024
Hello Jason Thank you for the 5* feedback and the feedback for Neave, We do appreciate this and these comments will be passed onto her. Thank you againKind regards Stephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
