Trusted Agent profile · London
★★★★★
1,103 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,103 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSpeedy resolution thanks to Russell
Russell was very helpful in arranging for repairs to be carried out urgently, as we hadn't had a response over the weekend.
Hello there,Thank you for taking the time to leave Russell a 5 star review. We are happy to hear that he has given you a high quality customer experience and I have passed over your feedback so he is aware that you appreciated his help today :) !Kind Regards,Phoebe
5/5
TrustpilotAdvisor was very helpful and friendly
Advisor was very helpful and friendly. Got my repairs sorted out very quickly
Good Afternoon StephanieI am pleased to hear that you were happy with the service we provided today and your repairs were logged promptly. Thank you for taking the time to leave a 5* review.Kind RegardsLouise
2/5
TrustpilotGarden Flooding/Swamp for over year !
I have had a garden defect for over a year now, have been back and forth with numerous people trying to resolve this, and we are no further along than when I reported it. Shambles of a company where no one takes ownership for anything. Worst decision to ever buy my home from them and will not be recommending them to anyone ever.
Good afternoon LucyI am very sorry you are having these issues it is not what we want for our customers. If you could give us a call or on live chat we can look into resolving this for you on 0345 141 4663 or via our Live Chat channel at www.homegroup.org.uk.Kind regardsStephenie
5/5
TrustpilotReece was very helpful
Reece was very helpful. Made sure the outstanding jobs will be completed.
Good Afternoon SandraI'm pleased to hear that Reece was very helpful today and made sure your outstanding jobs were completed. I will be sure to pass on your lovely comment to Reece.Kind RegardsLouise
5/5
TrustpilotRebecca was a great help and advised me…
Rebecca was a great help and advised me on what I needed to do. Very helpful
Hi Kelly,Thank you for leaving Rebecca a 5* review. I have passed on your positive feedback to her.Kind RegardsDavid
5/5
TrustpilotGavin was very helpful
Hi Shehzana, Thank you for your 5-star review! It’s great to hear that Gavin was able to assist you effectively. We always strive to provide excellent service, and it’s wonderful to know that Gavin was able to meet your expectations. Your feedback will be passed on to him. If you need any more help, feel free to ask! 😊Kind Regards,Reece
5/5
TrustpilotLouise was brilliant and had a…
Louise was brilliant and had a plasterer arranged within 5 mins of our chat. Always found Home Group to be spot on with repairs.
Hi Carol,Thank you for your positive feedback about Louise. I'll ensure she receives this :)Thanks, Jordan
5/5
TrustpilotRebecca was so helpful
Rebecca was so helpful on live chat doing everything she could.
Hello XXThank you for leaving a 5* review. We appreciate all reviews and I am glad Rebecca could be of help and I will pass this on to her. Thank you Stephenie
5/5
TrustpilotRussell was great today I've got…
Russell was great today I've got additional needs and he's explained everything great thank you 🙂
Hello JaneenThank you for the amazing feedback, I am glad Russell could be of help and he helped you with your issue. I will feed this back to him. Many thanks Stephenie
5/5
TrustpilotJayd was very helpful and polite
Hello Lesley Thank you for taking the time to leave us a review and i'm glad our advisor was helpful and polite. I will pass this onto her.Thank you Stephenie
5/5
TrustpilotGood communications and helped to…
Good communications and helped to resolve/escalate my issues. Thank you Yvonne
Hi BeckiIts great to hear that Yvonne was so helpful today and dealt with your issues professionally. Thank you for taking the time to leave a 5* review, we appreciate your feedback.Kind RegardsLouise
5/5
TrustpilotVery helpful
Zohra was very helpful
Hi Stefanie. Thanks for your review, it is great to hear that you are happy with our customer serviceKind RegardsClare
5/5
Trustpilot(Josan) was very professional
(Josan) was very professional and helpful. She made me feel so comfortable and she answered all my questions, (there were a couple difficult queries which needed to be resolved asap and she sorted them quickly). I was lucky to have someone who cares for people and was very down to earth. She explained efficiently and made it easy for me to understand. Thank you again (Josan). Quality lady.
Hello Harry,Thank you for taking the time out of your day to leave Josan such a lovely review. I am happy to hear that she was so kind and understanding of your query. I have passed over your kind words to her so she is aware that you appreciated her help :) !Kind Regards,Phoebe
5/5
TrustpilotDavid was lovely to speak to
David was lovely to speak to! Fast replies and genuinely a nice person.
Good Morning HayleyIts great to hear that David provided you with a fast and friendly service today. I will be sure to pass on your kind words. Thank you for taking the time to leave us a 5* review, we appreciate your feedback.Kind RegardsLouise
1/5
TrustpilotMy mother has been living in a flat…
My mother has been living in a flat with extreme mould and damp. The bathroom is continuously being flooded everytime it rains and everytime we contact housing nothing has been done. Even a complaint made and nothing has been done. She is disabled and unable to use her bathroom due to the state of it. Completely useless housing! Been ongoing since June 2023!
Hello Lucy I am so sorry your mother is having these issues with her property. Please contact us via live chat at www.homegroup.org.uk or by calling us on 0345 141 4663. and we can look into these issues for you.Kind regards Stephenie
5/5
TrustpilotRussell was very helpful
Hi Crystal, This is great to hear! We are so pleased that you received great customer service from Russell. We will let him know for you :)Kind Regards,Reece
4/5
TrustpilotAdvisor was lovely
Advisor was lovely but she does not have the information I need. But she offered to contact the relevant person.
Hi Janet,Thank you for leaving a positive review. I am glad to hear that the advisor was very friendly and has passed on your query to the relevant person.Kind RegardsDavid
5/5
TrustpilotLauren was amazing
Lauren was amazing. Really helpful and dealt with my problem straight away.
Good Morning KyleI'm so pleased that you were happy with the service provided by Lauren and she was very helpful too. I will be sure to pass on your kind words.Kind RegardsLouise
1/5
TrustpilotAs you can see below their reply is me…
As you can see below their reply is me chasing them again for issues I have raised multiple items. Your service is terrible and my issues are still outstanding. They want you to go back and forth with broken promises. How about you call me and fix the issues I have spoken to multiple people about. Your service is terrible!
Hi LanaI am sorry to hear this, we want the best for our customers. If you could give the contact centre a ring or live chat function we can have a look into this for you. You can contact us on 0345 141 4663 or via our Live Chat channel at www.homegroup.org.ukKind RegardsStephenie
5/5
TrustpilotPhoebe was very polite and very…
Phoebe was very polite and very helpfule.
Hi Mike,Thank you for your 5 star review ! I'm so glad I was able to help you yesterday.Kind Regards,Phoebe
5/5
TrustpilotPhoebe was helpful
Phoebe was helpful, she did exactly what I needed and made communication easy.
Good Afternoon Thank you for the positive review. I am glad Phoebe was able to help and this will be passed onto her for feedback.ThanksStephenie
5/5
TrustpilotGreat
Several attempts to get onto chat failed. Once on it was quick easy and very efficient. Russel was the contact.
Good Afternoon SharonSorry to hear about the issues you were experiencing when attempting to connect to our Live Chat channel. I am pleased you managed to get sorted and Russell was very efficient with your query. Thank you for your 5* review, we appreciate your feedback.Kind RegardsLouise
1/5
TrustpilotI would score 0
I would score 0 , been on hold to anti social behaviour team for nearly an hour. Went onto live chat to see if I could request a call back as I’m at work and was sent this link no response to my question Your system is a joke
Hello Claire I am so sorry to hear this. I can see we have escalated this to the complaints team for you and the housing manager to get this resolved for you. If you have any queries please get in touch with us on 03451414663 or our live chat option. Thank you Stephenie
5/5
TrustpilotHailee was great and hopefully this…
Hailee was great and hopefully this time things will progress. She understood everything I had had to say thank you
Hello Pat,Thank you for taking the time our of your day to leave Hailee a 5 star review. We're glad to hear that she was able to help you with your query and was empathetic to your situation. We have passed over this feedback to her to let her know that you appreciated her assistance.Kind Regards,Phoebe
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
