Trusted Agent profile · London
★★★★★
1,105 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,105 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLauren was very helpful she needs a pay…
Lauren was very helpful she needs a pay raise!
Hello AliceThank you for the 5* feedback , We appreciate all feedback and will be passing your lovley comment on to her. Thanks again Regards Stephenie
5/5
TrustpilotTracy was very quick with answering my…
Tracy was very quick with answering my questions and very helpful and kind.
Good Morning RosieIts great to hear that Tracy was very helpful today and you received a quick response. Tracy is a great asset to our team and I will be sure to pass on your kind words to her. Thank you for taking the time to leave a 5* review.Kind RegardsLouise
5/5
TrustpilotRussell was quick to respond and…
Russell was quick to respond and understood my issue. So thank you Russell
Hello Sandi,Thank you for taking the time out of your day to leave Russell a nice review. We are glad to hear that he was speedy and understanding towards your query. I have passed on your feedback so Russell knows you appreciated his help :) !Kind Regards,Phoebe
5/5
TrustpilotRussell was very informative and…
Russell was very informative and knowledgeable.Also very friendly
Hi Jane, thank you for taking time to leave this review. It is great to hear that you received great customer service from Russell!Kind RegardsClare
1/5
TrustpilotSame problem has last year..
Same problem has last year... quick bodgeup fix then it's worse than ever sick off fighting to get repairs done tuck 2 years for a broken window to be fixed. A leak in the small toilet, over 3weeks ago I reported this some waist off space work man come out to take photos, all the floor wall and kitchen wall damp well soaking the plaster cracked a big hole had happened, what I can see from the hole in the toilet wall is the damp kitchen wall. the toilet grew fungus witch my some has health issues witch I claim cares for and asthma also allergic to penicillin which is mould, the mould spreading fast.. phoned home group AGAIN Monday still no reply what a joke doesn't health come first ? Oh no only botherd about rent shameful careless landlords am taking the next step.. my son got a rattle to he's chest but home group doesn't care 😤
Hi Amanda.This sounds awful, please get in touch on either Live Chat or our Facebook page so we can take some more details from you and we will look into this.Emma
5/5
TrustpilotRussell was very efficient and delt…
Russell was very efficient and delt with my enquiry quickly and effectively
Hi Marie,It is great to hear that Russell was able to deal with your enquiry so effectively. Thank you for taking the time to leave him a 5* review.Kind RegardsStephenie
5/5
TrustpilotI Had a very stressful time due to…
I Had a very stressful time due to personal reasons and Lisa took on my complaint and stress and was very kind and helpful. Even making the effort to check in with me each day. Such a great customer service advisor and a real asset to Home Group!
Hi Chelsie,Thank you so much for taking the time to provide this 5* review!, we hope you are doing well and I will pass this great feedback on to Lisa.Kind regardsLauren
5/5
TrustpilotFast and efficient
Fast and efficient, polite friendly service, thank you Clare
Hello CaronThank you for your amazing feedback and I am so glad Clare could help you. We do appreciate your 5* review. Many thanks Stephenie.
3/5
TrustpilotFrustrating not being able to speak to a human
Had problems getting through on the phone to notify of a death but got through via chat bot to live chat and was relieved to deal with a lovely girl who arranged for a housing officer to call me back
Hi T SmithI'm sorry for your loss. The lines have been rather busy over the last few days. I'm glad you managed to contact us. take care. Kind RegardsJason Thanks, Jason
5/5
TrustpilotDavid was lovely and very thorough
David was lovely and very thorough. Helped right away. Thank you
Good MorningThank you for taking the time to leave a 5* review. Its great to hear that you were happy with the service David provided today. I will be sure to pass on your kind words.Kind RegardsLouise
1/5
TrustpilotI have been a resident of home group…
I have been a resident of home group for many years and have never had reason to complain untill this year. Customer service has gone down hill. I have had several repair appointments that they have just not turned up. Plus promised phone calls forgotten.
Good afternoon RachelI am sorry to hear this. We don't want this for our customers. If you could get in touch with us we can look into this further. please contact us via our live chat platform or call us on 03451414663.Thank you Stephenie
5/5
TrustpilotDavid was so helpful and got me a date…
David was so helpful and got me a date to get door fixed he was very polite thank you
Hello Kelly, Thank you for your review, I am glad that David was able to assist you in sorting out your door repair. Thanks, Phoebe
5/5
TrustpilotLovely adviser David on live chat and…
Lovely adviser David on live chat and very helpful , just abit annoyed with the live chat it self as I click off the screen , and it restarted the live chat after all the typing , it needs to improve on that , maybes have a Homegroup app in future would make things so much easier and quicker
Hi RuskarThank you for your 5* review and that David was helpful on live chat and was able to help you with your issues. Sorry to hear you had issues with Live Chat an hope this improves if need to use this again Thank you Stephenie
5/5
TrustpilotLive chat Rebecca
My Live chat with Rebecca was great, she sorted out my outstanding repairs so hopefully get them all done soon,
Hi Judith, Thank you for your lovely review. I will make sure that Rebecca hears about your kind words :) Thanks Luke
5/5
TrustpilotThank you Lauren,for helping me with my…
Thank you Lauren,for helping me with my repair
Hi Dave,Thank you very much for leaving Lauren a 5* review. I have passed on your kind words to her.Kind RegardsDavid
5/5
TrustpilotLauren - so understanding
The advisor was quick , thorough and was very understanding. Unlike the correspondence I received threatening legal action , Lauren didnt judge me and re-assured that the matter can be resolved. She escalated my concerns to my Housing Manager and her remarks were kind and showed a part of customer service that sometimes is missing - "compassion"
Hi Michael,Thank you for taking the time to leave a 5* review. I have passed on your kind words to Lauren.Kind RegardsDavid
5/5
TrustpilotLauren - so understanding
The advisor was quick , thorough and was very understanding. Unlike the correspondence I received threatening legal action , Lauren didnt judge me and re-assured that the matter can be resolved. She escalated my concerns to my Housing Manager and her remarks were kind and showed a part of customer service that sometimes is missing - "compassion"
Hi Michael,Thank you for taking the time to leave a 5* review. I have passed on your kind words to Lauren.Kind RegardsDavid
1/5
Trustpilotno help like the pigs or Durham County…
no help like the pigs or Durham County Council with they are this bad i wish i didnt choose this provider housing association cant speak to a Housing Manager at newcastle about next door alcoholic's Called Bobbie and Bethan enjoy the banging on and slamming off the doors. got told to write it down i would rather go around there
Hi Garrett,I am sorry to hear that this has not been resolved. I can see that your housing manager has tried to contact you this morning and left a voicemail, so I would recommend listening to that and calling them back.Kind RegardsDavid
5/5
TrustpilotZohra i chatted with was so helpful
Zohra i chatted with was so helpful, informative and nothing was too much trouble im glad i spoke to her shes credit to the homegroup association if all the staff are like this i look forward to dealing with them in the future.
Hello NicolaI am so glad you took the time to do a 5* review. I am glad one of our advisors was able to be of help i will pass this onto her. Thanks Stephenie
5/5
TrustpilotSch a nice professional and quick help
Sch a nice professional and quick help. Stephanie was great. Strongly recommend
Hi Marzena,It is amazing to hear that Stephanie offered you a great service. Thank you for leaving a 5* review, I have passed this across to her.Kind RegardsDavid
5/5
TrustpilotThe young man that I spoke to was so…
The young man that I spoke to was so helpful he got everything that I requested done he was very friendly and made things very easy to report any repairs nothing was too much trouble
Hi Carol,We are really pleased to hear that you received great customer service and that your issue was resolved quickly and efficiently Kind RegardsClare
5/5
TrustpilotGreat live chat service
The assistance on the live chat service was efficient and kind.
3/5
TrustpilotNeither good or bad on this occasion
Neither good or bad on this occasion. I asked to reschedule a repair and they said they'd get back to me with a new appointment time. I don't have a terrific amount of trust in home group as they have let me down on so so many occasions. So we'll have to wait and see
Hi Victoria,Thank you for your feedback regarding repairs. I am sorry to hear about your experiences though. Please contact us back if you have any further issues regarding this repair.Kind RegardsDavid
5/5
TrustpilotLive chat with Russell
The staff on the telephone and live chat service are very polite, efficient and do everything they can to help you, today I spoke with Russell who was extremely professional, helpful and answered all my questions, he also organised a follow up appointment for myself with no fuss.
Good morning Sharon Thank you for taking the time to leave us a 5* review, I am glad Russell was able to be of help for you and he was very professional I will pass this comment on to him.Take care Stephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
