Trusted Agent profile · London
★★★★★
1,105 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,105 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotSimply Awful
Would give these clowns a zero if I could. They can't run a proverbial p*ss up in a brewery from communication, to repairs to treating their tenants like human beings. We were with them for ten years. If you can, stay well clear.
Hi JusI am so sorry to hear this and we certainly don't want this for our customers.If you could please contact us on 0345 141 4663 or our live chat function we can look into this further.Thank youStephenie
1/5
TrustpilotAll fake reviews they got on…
All fake reviews they got on trustpilot! I have been with them Cumpany for 4 years now I have complained on several occasions about broken window! Mould! Boiler not working!!!! They keep saying they will attend but don't turn up! Again and again I call them to hear an apology!!! Disgrace
Good Morning KysorI am sorry to hear about the issues you have been having, this is certainly not what we want for our customers. If you would like to head over to our Live Chat channel at www.homegroup.org.uk we will be more than happy to assist you further. Alternatively you can call us on 0345 141 4663 where you can speak to an Advisor who can look into these issues in further detail for you.Kind RegardsLouise
5/5
TrustpilotAdriel was very helpful and sorted…
Adriel was very helpful and sorted everything out that we discussed
Hi Susan,Thank you for taking the time to leave a 5* review. I have passed your kind words across to Adriel.Kind RegardsDavid
5/5
TrustpilotRussell was very helpful and rearranged…
Russell was very helpful and rearranged my repair with ease
Good Afternoon SoniaI am pleased to hear that Russell was very helpful today and that he arranged your repair for you. I will be sure to pass on your kind words to Russell. Thank you for taking the time to leave a 5* review.Kind RegardsLouise
5/5
TrustpilotGood Service
Home Group do get a bad write up but my sevice is due 22 June and the timer has already gone off. Used Live Chat, rang service, and they are sending someone in the next yhrs to sort it until service is due
Hello Wendy Thank you for taking the time to leave us a great 5* review, I am so glad we managed to get you an emergency out to sort the issue. Kind regards Stephenie
1/5
TrustpilotReally poor service
Really poor service, my surveyor appointment was cancelled without contacting me for a job that should of been fixed last year over 5 months ago and I have disabilities, told I have to wait yet another 10 days just to be contacted regarding another appointment which is diabolical
Hello AdamI am sorry to hear this, This is not what we want for our customers. If you would like to get in touch we can see if we can resolve this. Could you give us a call on 03451414663 alternatively you can access our live chat channel via https://www.homegroup.org.uk/get-in-touch and we can get this resolved.Thanks Stephenie
5/5
Trustpilotgood chat service
once again Hailee has been great, and helped me out with a request.
Hi Judith,It's great to hear Hailee has been supportive :)Thanks, Jordan
5/5
TrustpilotHelp with repairs
I contacted homegroup about my repairs I was given a date and time slot and then they helped me and brought the date forward so I could get my repairs done quicker it only took a few minutes to sort out on online chat pheobe was very helpfull
Hi Sharon,Thanks for taking the time to leave a review! We’re pleased Phoebe was able to get your appointment booked in sooner so your repair gets fixed quicker, we’ll be sure to let her know you were happy with the service she gave you!Jos
1/5
TrustpilotBeen trying to contact my sons…
Been trying to contact my sons homegroup housing officer Wendy Willis, sent messages etc, NO RESPONSE hes also been waiting for repairs for 3 yrs still NOTHING, spoke to a lady on phone who also sent Wendy Willis a message STILL NO RESPONSE its a total JOKE
Hello Diane I am sorry to hear this, We don't want this for our customers. If you would like to get in touch we can see if we can resolve this. Could you give us a call on 03451414663 and we can have a look into this alternatively you can access our live chat channel via https://www.homegroup.org.uk/get-in-touchThanksStephenie
1/5
TrustpilotBeen with home group for nearly 8 year…
Been with home group for nearly 8 year and every time I need a repair need to wait ages and now wait for it need to wait till Monday to get hot water I've got 2 kids but because they aren't under 5 it's not an emergency my oldest is at high school and needs a bath/shower every day or night and my youngest a boy who is always in mid making a mess I need to boil water either kettle or pots which will cost a fortune for electric! Ridiculous
Hi JadeI'm sorry you're had to wait for the repair to your hot water. Would you be able to go to our website and join the Live Chat so our team can look into this for you? We're at www.homegroup.org.uk ThanksCath
1/5
TrustpilotRepairs wait 8 months and then when you…
Repairs wait 8 months and then when you complain you have to report again and wait another 12 weeks for them to just come out not even to repair...Disgusting service what happened.to this company used to be very good/efficient not any more....
Hi Lisa. Sorry to hear that you are having ongoing issues, could you please contact us via our live chat platform or call us on 03451414663 so we can look into this for youMany ThanksClare
5/5
TrustpilotStephanie was great
Stephanie was great, concise and sorted my rebooking incredibly quickly.
Hi Megan,Thank you for taking time out of your day to leave Stephanie a 5 star review. I have passed your feedback over to her and we are glad to hear that she gave you a high quality experience !Kind Regards,Phoebe
4/5
TrustpilotHad to contact the repair section due…
Had to contact the repair section due to excess water and electric being tripped( thinking it had a connection to a leaking roof) Spoke with a guy called Reece, who was very helpful and sorted out my request.
Hello Susan Thank you for taking the time to leave us a review and I am glad Reece was able to be of help to you I will pass this on.Thank you Stephenie
5/5
TrustpilotRoss Miller, Housing Manager Durham Team
Ross Miller, Housing Manager Durham Team at Home group reached out to me in less than 24 hours regarding a situation that I needed his help with.This was the first time we have spoken and found him to be very friendly and super helpful.As I have some health issues ,his manner was very reassuring and I felt really comfortable speaking with him.
Hi Stephen,Thank you for taking the time to leave a 5* review. It is great to hear that Ross was able to help you so much.Kind RegardsDavid
1/5
TrustpilotAwful Awful Awful
Awful Awful AwfulCustomer service is terrible - they do not respond to emails. Countless formal complaints made with no response.All they care about is money !!!!!!!!!Don’t ever go into housing that is run or part owned by them! You will never get out and if you do it will cost you thousands!!!!!
Hello Jessica I am so sorry to hear that you are not happy with our customer Service. We would like to get this sorted for you, could you please contact us via live chat at www.homegroup.org.uk or contact the contact centre on 0345 141 4663.Kind regardsStephenie
1/5
TrustpilotI would give zero stars if possible.
I would give zero stars if possible.I have now been without hot water for 2 weeks following surgery and with a small child at the property. I have called every day to be fobbed off. No manager has ever taken my call or called me back. Terrible responses from the complaints team. Still no hot water!!
Hi Lauren,I am sorry to hear about your current situation. We would like to get this sorted as soon as possible. Could you please contact us on live chat at www.homegroup.org.uk?Kind RegardsDavid
4/5
TrustpilotRepairs
Had to report a couple of repairs, Scott was good to talk to and got things sorted for this week.
We're glad to hear it, David. Thank you for your review.
5/5
TrustpilotAbsolutely amazing help straight to the…
Absolutely amazing help straight to the point and we’ll explained for someone who has disabled such as my self with dyslexia so hight praise to you all please keep up the amazing work
Hi Ali,This is great to read and we appreciate the challenges you face. Live chat is a really good to support our customers. Thanks, Jordan
5/5
TrustpilotHailee was competent and pleasant thank…
Hailee was competent and pleasant thank you
Hi Katie,It is brilliant to hear that Hailee was so pleasant and helpful. I have passed your excellent review across to her.Kind RegardsDavid
5/5
TrustpilotTracy was amazing I just hope the works…
Tracy was amazing I just hope the works gets completed this time
Hi LisaThank you for taking the time to leave a 5* review. I am pleased to hear that Tracy was very helpful and managed to assist you with your query. I will be sure to pass on your kind words.Kind RegardsLouise
5/5
TrustpilotRepair to kitchen cupboard
Rebecca was really helpful and not waiting to long for home group to come out
Hi Sarah,Thank your for your review. I will pass this feedback on to Rebecca :) ThanksLuke
1/5
TrustpilotDisgusting
Absolutely shocking had no heating or hot water since Saturday I rang this morning to be told can take upto 6 hours.thats fair enough I rang again after the 6 hours to be told could be upto 5 o'clock rang again to be told someone will be with you in 30 mins.still no sign
Good Evening,I am really sorry to hear about the issues you have been having with your heating and hot water. I hope that this has now been resolved, but if not please contact our emergency line on 0345 141 4663.ThanksDavid
5/5
TrustpilotAdriel was really responsive and…
Adriel was really responsive and helpful with the repair issues.
Hi Steve,It is excellent to hear that Adriel was so helpful. Thank you for taking the time to leave a 5* review, I will make sure to pass your kind words across to Adriel.Kind RegardsDavid
5/5
TrustpilotExcellent Support and Rescheduling Assistance
The person who assisted me was very kind and supportive. They helped me reschedule my visit efficiently and made the entire process smooth and hassle-free. I truly appreciated their assistance and professionalism.
Hello Andrew Thank you for taking the time to leave us a great review, I am so glad that the advisor was able to be of help and understanding.Thank you Stephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
