Trusted Agent profile · London
★★★★★
1,104 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,104 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service …
Angelo was really helpful and helped with my request straight away
Hi Tracy, Thank you for taking the time to leave us a review. I am pleased to hear Angelo was able to help you with your request. I will be sure to make him aware of your lovely comments. Thanks, Chelsea
5/5
TrustpilotI had a request for a new payment card…
I had a request for a new payment card and it was handle quickly by Gavin the customer service rep.
Hi Lorraine,We are very pleased to hear that you received great support with your query and that it is all resolved quickly for you.Kind RegardsJason
5/5
TrustpilotQuick, Easy, Helpful
I was helped today by David in Customer Services for a couple of queries and repairs I had. He was more than happy to help me with my difficulties. It was a quick and easy experience on the online-chat.
Good Morning PaigeI am please you were happy with the service provided by David on our Live Chat channel. I will be sure to pass on your lovely comment. Thank you for taking the time to leave a 5* review.Many ThanksLouise
4/5
TrustpilotGavin answered my query right away
Gavin answered my query right away, I wish he could have given me a date and time for the job to be done but he did what he could.
Hello Lorraine I am so glad Gavin could be of help to you and was able to answer your query straight away. We appreciate all feedbackThank you Stephenie
1/5
TrustpilotZero stars!!!
Zero stars!!!! If it doesnt involve money home group aren't botherd. I've reported a broken sink six months ago and reported the gaps in my windows even the workman himself reported my windows, still not fixed 🙄 ive message our local MP.
Hi Amanda,I am sorry to hear about your experience with us, this is not what we want for our customers. Please contact us via live chat at www.homegroup.org.uk if you need to discuss these issues with us.Kind RegardsDavid
5/5
TrustpilotA problem? Consider it's solved.
I have an issue with heating. My boiler is broken, and the engineer still waits for parts to repair.I've spoken with Kristen, who fast and in professional manner solved my problem.Thank you.
Hello Henryk Thank you for your 5* review, we appreciate all reviews and i am glad Kristen managed to help you.Thank you Stephenie
5/5
TrustpilotDan was very helpful very professional…
Dan was very helpful very professional and a credit to your company
Thank you for your review, Mr Hughes. We've shared your kind words with Dan.
5/5
TrustpilotEasy to get through and chat with…
Easy to get through and chat with someone. No painful waiting for someone to pick up phone. Understood what was asking and answered quickly.
Hi Gary,We appreciate you taking the time to leave great feedback about our service. Thanks, Jason
2/5
Trustpilotonce again left angry
I've been waiting on a response to a complaint for months, and they haven't even looked into it. Trying to speak to the housing manager or someone in charge? I'd have a better chance doing a degree in maths
Hi Anthony I am sorry to hear thisPlease contact us via live chat at www.homegroup.org.uk or by calling us on 0345 141 4663. and we can look into these issues for you.Kind regardsStephenie
5/5
TrustpilotGood experience using live chat
Good experience using live chat, the person I was speaking to was helpful. Short wait time to be connected. I received the help I needed using live chat
Hello Splash,Thank you for leaving a 5* review. I am glad you had a positive experience and got the help you needed.Thank youReece
4/5
TrustpilotTook a few attempts to connect to an…
Took a few attempts to connect to an advisor but once I did, the service was swift
Hi Daniel, Thanks for taking time to leave a review. It is great to hear that your issue was dealt with quickly. Kind RegardsClare
5/5
TrustpilotFriendly and helpful customer service
Friendly advisor who was able to complete my query quickly and efficiently. very knowledgeable and polite
Hi Linda,Thanks for taking time to leave this review. We are really pleased to hear that you received great customer service and that your query was resolved.Kind RegardsClare
5/5
TrustpilotReporting a repair is easy
Reporting a repair is easy . It’s just getting the repair done isn’t . Staff are all very helpful over the phone and on chat line
Hello Debbie,Thank you for taking the time to leave us a 5* review. I am glad you had a positive experience Thank youReece
5/5
TrustpilotGreat service
Logged my repair issue and Russell sorted it straight away and was very helpful and was easy and quick via chat
Hi Jade,I appreciate you taking the time to leave some positive feedback about one of my colleagues. I will pass this on to Russell. Thanks, Jason😊
5/5
TrustpilotRepairs
I have been trying for repairs for a week or more now and today I was chatting to Russell on Chat, He was very polite and helpful the whole way through. A contractor is to appear at my house today.
Good Afternoon Mrs NicholsonIts great to hear that you were provided with an excellent customer service today from Russell. Thank you for your 5* review, we appreciate your feedback.Kind RegardsStephenie
5/5
TrustpilotChat operator efficient, Home Group Indifferent
The chat operator today did her job, forwarding my complaint for further action. Sadly Home Group have now ignored TWO messages from me regarding a problem with a service we are paying for but not receiving, so they come across as indifferent.
Hi Lorraine,Thank you for taking the time to leave a 5* review regarding the operator. If you need to speak with us further regarding the service you are paying for, please contact us via live chat at www.homegroup.org.uk.Kind RegardsDavid
5/5
TrustpilotLive chat was very easy to use
Live chat was very easy to use. Helpful staff, fast responses, and the issue I had was resolved quickly.
Hi SheonaghThanks for taking time to leave a review. We are so happy to hear that you received great customer service and our advisors were able to resolve your issue quickly Kind RegardsClare
5/5
TrustpilotCancel logged repair
I needed to cancel a job and add a new one. Lauren did that for me and arranged for a date for the repair to be done. Thank you.
Good afternoon RinaI am glad you had a great experience and Lauren was able to be of help, I will pass this comment on to her.Thanks again Stephenie
1/5
TrustpilotANNE MILLER abuse
ANNE MILLER bullied many staff over years and made their life hell yet Home Group did absolutely nothing about it despite being aware….all because she worked their the longest! Staff are still impacted to this day due to ANNES vile behaviour! Daily abuse for years and years
1/5
TrustpilotOriginally told one thing by "customer…
Originally told one thing by "customer service" then rudely told another contradicting statement. Colleagues don't know customer.er service if it slapped them in the face
Hi EmmaSo sorry to hear this this is not what we want to hear for our customers. If you could get in touch with us we can look into this further. please contact us via our live chat platform or call us on 03451414663.Thank youStephenie
5/5
Trustpilotlive chat with Russel
I was on a live chat with Russel. They helped me with my enquiry and assisted me with what was needed. Can’t fault the service
Hello Richard, Thank you for taking the time to leave us a such a great review and I'm glad Russel was able to help you with what was needed. I will pass this onto him.Thank youReece
5/5
TrustpilotThe customer service advisor yvonne was…
The customer service advisor yvonne was fantastic knew what i wanted and sorted it out immiediately
Hi Rod,We are really pleased to hear that Yvonne was able to provide you with such great customer service. Kind RegardsClare
2/5
TrustpilotReally long wait times
Really long wait times! Personal details requested multiple times. Handler helped but that’s the job so hard to praise too much. I really feel that customer service has deteriorated over the years.
Hi Leslie I'm sorry that you aren't happy with Home Group, this certainly isn't what we want for our customers. If you would please contact us on 0345 141 4663 or via our Live Chat at www.homegroup.org.uk then we can take some further details from yourself and look into any issues you may be having.Kind RegardsStephenie
4/5
TrustpilotI got all the information i needed and…
I got all the information i needed and someone is going to call me back regarding an update from the contractors.
Good morning Danielle Thank you for taking your time to leave us a great feedback, We really do our best for our customers, Thank you Stephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
