Trusted Agent profile · London
★★★★★
1,103 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,103 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotUnderstood my situation and resolved it…
Understood my situation and resolved it quickly. Rescheduled my repair without any issues
Hi Melissa,We are really glad to hear that your issue was resolved quickly, thank you for taking time to leave this review.Kind RegardsClare
5/5
TrustpilotThank you
I was able to chat with one of your colleagues who was able to help me straight away - great customer service, thank you
Hi Lisa,Thank you for leaving a 5 star review! I am glad you got the help you needed.Kind Regards,Reece
5/5
TrustpilotI wanted to change my email and Claire…
I wanted to change my email and Claire done it fast for me
Hi Helen,Thank you for taking the time to leave your review. I will pass it on to Claire. We hope you have a merry Christmas All the best Jason
1/5
TrustpilotDamp and mould problems been ongoing…
Damp and mould problems been ongoing since 2012. Still not resolved. Unable to speak to anyone and no one returns calls or emails. Level 2 complaint now been forwarded to the board of directors and still no response.
Hi Mark,I am sorry to hear about your ongoing damp and mould issues, and the lack of communication you have received. This is not the service we would like for our customers. I would recommend contacting our damp and mould team on 0345 141 4663 as they can help resolve these issues for you.Kind RegardsDavid
5/5
TrustpilotVery helpful and professional team
Very helpful and professional team. No long wait to be dealt with and problem resolved straightaway
Morning ClaireI am sorry to hear this the issues you have been having, We certainly do not want this for our customers. If you would like to head over to our Live Chat channel at www.homegroup.org.uk we will be more than happy to assist you further or you can call us on 0345 141 4663 where we can help you further and support you. Kind RegardsStephenie
5/5
TrustpilotGreat help
Great help, got me the help and support I needed and was super quick
Hi Nicole, We are very pleased to hear that you received great support with your query and that it is all resolved for youKind RegardsClare
1/5
TrustpilotWe have been trying to get in contact…
We have been trying to get in contact with our housing manager since the 7th Aug and no contact back
Hi Charmaine,We are sorry to hear that you are still awaiting a response from your housing manager, could you please contact us via live chat or call us on 03451414663 so we can look into this for you Kind RegardsClare
5/5
TrustpilotMultiple contact options & fast responses
Fast responses and accurate answers to all queries!Great support by phone, email and online live chat!
Hi Cat, Thanks so much for taking the time to leave this review. We are really pleased to hear that you received great customer service and your query was dealt with fast and efficiently Kind RegardsClare
5/5
TrustpilotI used Online Chat
I used Online Chat, and it was so much easier and quicker as I could write all the issues/concerns before, so it made life easier for myself and the customer service Rep. Spoke with Rebecca.
Hello Gags I am so glad Rebecca was able to help you with good service we are grateful for your feedback and I will make sure this is passed back to her. Thank you Kind regards Stephenie
5/5
TrustpilotJob well done.
Job well done 👏 Had a leak fixed by Blane this morning. He was so pleasant, efficient, and tidy, nothing was too much trouble for him . He is a credit to your team,thank you.
Hi AnnThank you for leaving a 5* response in regard to one of our contractors, we appreciate your feedback Thank you Stephenie
5/5
TrustpilotKristen
Kristen, helped me and forwarded my concern, and the repair team are going to phone me direct. Its took 8 months up to now, but Kristen escalated forward.
Good morning Mr Millar Thank you for taking the time to leave with a good review, we appreciate all reviews left and are grateful, i will pass this comment onto Kristen.Thank you Stephenie
5/5
TrustpilotQuick an easy to talk to and book…
Quick an easy to talk to and book appointments for anything needed.
Hi Kelsey,Thank you for taking the time to leave this review. We are delighted to hear that you received great customer service. Kind RegardsJason
1/5
TrustpilotAvoid Home Group if you can
If I could give no stars, I would.no one knows what they're doing whether they're high up in HG or not.Appalling customer service
Hello Nicky I am sorry to hear this. We don't want this for our customers. If you could get in touch with us we can look into this further. please contact us via our live chat platform or call us on 03451414663.Thank youStephenie
4/5
Trustpilotwaiting for a decision
Reece told me where we are with my inquiry , just taking a medium time, and they could keep us informed where we are in the process
Hello Alan Thank you for letting us know, I am glad Reece was able to be of help and helped you with your enquiry.Thank you Stephenie
1/5
TrustpilotWe are still waiting for a roof repair…
We are still waiting for a roof repair which was reported on 21st March. Fed up now of contacting home group regarding this repair.
Hi Christine. Sorry to hear that you still have an outstanding repair for the roof, could you please contact us via our live chat platform or call us on 03451414663 so we can look into this for youKind RegardsClare
5/5
TrustpilotThe experience was great as I was…
The experience was great as I was guided by the agent to sort out the problem with the boiler, which with the energy crisis moment in the world was invaluable help to save money on power and keep the flat void of frozen pipes.
Hi Nicholas,Thank you for your positive feedback. We are more than happy to help again in the future :)Thanks, Jordan
5/5
TrustpilotVery helpful staff
Very helpful staff, understood the issue and put action in place all in the space of a couple of minutes!
Hi Suzanne!Thank you so much for your 5-star review! We’re thrilled to hear that our staff was able to assist you effectively and efficiently. Your kind words are greatly appreciated and they motivate us to continue providing excellent service.Please don’t hesitate to reach out if you need any further assistance. We’re here to help!Best Regards,Reece
5/5
TrustpilotAsked homegroup if they could fit me an…
Asked homegroup if they could fit me an outdoor tap and they are sending a person round to check and possible fit one .
Good afternoon Kimberly Thank you for taking time to leave us a 5* review. I am glad we are helping you with your outdoor tap. Kind regards Stephenie
1/5
TrustpilotTerrible Landlord
Slow to respond. Repairs take months to carry out. Repairs are carried out poorly. quick to threaten eviction when you withold rent until repairs are carried out. And somehow its considered a charity.
Hi,I am sorry to hear about your experience with repairs, this is not what we want for our customers. Please contact us via live chat at www.homegroup.org.uk to discuss these repairs.Kind RegardsDavid
1/5
Trustpilotstill waiting for a repair after a… a job was closed without telling me and wasnt done
still waiting for a repair after a contractor came and said what was needed and then closed the job while i waited another 5 weeks without knowing
Hello Wayne I am sorry to hear this, We dont want this for our customers. If you would like to get in touch we can see if we can resolve this. Could you give us a call on 03451414663 and we can have a look into this.ThanksStephenie
5/5
TrustpilotThe lady named " Lauren " who I spoke…
The lady named " Lauren " who I spoke to on chat was very friendly and definitely 100% very helping taking her time to explain the answers to my questions.
Hi FranThank you for leaving us a 5* review We want the best for our customers and we appreciate all feedback.Kind regardsStephenie
5/5
TrustpilotOffered me an appointment straight away…
Offered me an appointment straight away and was helpful
5/5
TrustpilotA real human on the live chat!
Unusual and really good to have a human being instead of a robot on a live chat right from the start. She answered my questions without problem.
Good afternoon Victoria Thank you for taking the time to leave us a 5* review, I am so glad we could be of assistance. Thank you Stephenie
5/5
TrustpilotThe person I chatted with was polite…
The person I chatted with was polite and very efficient, they got the problem quickly sorted out for me and had arranged what I needed very quickly.
Hello MirandaThank you for taking the time to leave us some amazing feedback, I am so glad the person you spoke to was very polite and able to get your issue resolved. Thank you Stephenie
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