Trusted Agent profile · London
★★★★★
1,104 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,104 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHomegroup (@rebecca)
Had Rebecca from homegroup help me with my query this morning , although there were slight delays she managed to solve my issue so thank you !
Hi Sara Thank you for taking your time to leave us a 5* review, I am glad Rebecca could help you and solve your issue. I will pass this on to her.Thank you Stephenie
5/5
TrustpilotHome group online chat
Using the online chat was easy and much better than hanging on the phone line which can feel like it takes too long. Query answered quickly and agent was polite and helpful.
Hi Kaman,Thank you very much for taking the time to leave a 5* review. It is brilliant to hear of the efficient service you received.Kind RegardsDavid
5/5
TrustpilotThank you Michelle
Michelle from financial inclusion team has helped supported my family members over the past year. She’s been super helpful at every contact and has been very warm, kind and understanding of my family members circumstances.
Hi MichelleThank you for leaving us a 5* reviewI'm so glad our Financial inclusion team could be of help to support family members over the past year, we really appreciate the review.Kind regardsStephenie.
4/5
TrustpilotReporting repair
It was easy to use the chat function and the report repair function on the website. Unfortunately I cannot comment on the speed of repair etc as I have only just reported them. I used both features today.
Hi Sam,Thank you for taking the time to give us feedback. We are happy that you found our live chat service easy to use today. If you need anything else, don't be a stranger :) !Kind Regards,Phoebe
5/5
Trustpilot3rd time lucky
Got cut off a few times ..but managed to get through ..very helpful lady
Hi Jan, Thank you for taking the time to write this review. I'm sorry to hear your line dropped. I will report this back to our tech team. I'm glad to see your enquire was dealt with and you're happy with our service. Thanks, Jason 😊
4/5
Trustpilotvery satisfied helped alot booked day…
very satisfied helped alot booked day for repairs straight away very greatfull
Hi Jeanine, Thank you for leaving us a positive review, we appreciate your feedback.Kind RegardsDavid
5/5
TrustpilotProfessional , efficient and helpful!
Spoke with a lady on the chat and then telephone and she was professional and extremely helpful! Thank you Z!
Hi Steve,Thank you for taking time to leave a review, we are really pleased to hear that your query was resolved efficientlyKind Regards,Reece
5/5
TrustpilotI had my best time with HFG
I had my best time with HFG! My property manager Gillian Sutherland helped me on each and every stage. HFG sorted even the tiniest issue in the flat within no time.
Good Afternoon,Thank you for taking the time to leave Gillian a 5* review. I will pass on your kind words to her.Kind RegardsDavid
5/5
TrustpilotBrilliant service and quick response…
Brilliant service and quick response from the call centre, polite and very quick to answer my query
Hi Debbie!Thank you for your fantastic feedback. It’s good to know our call centre was able to provide a quick and efficient service. We’re here for any further queries you may have.Best Regards,Reece
5/5
TrustpilotKristen great customer service
Kristen ! What an asset , dealt with my problem quickly and no problems , happy to assist me
Hi Susan, We are so happy to hear that you received fantastic customer service from our advisor, Kristen. I will pass this along to her. Kind RegardsReece
5/5
TrustpilotQuick response
Quick response, over a matter and feel like I can relax again after everything was clearly explained to me!
Hello LisaThank you for taking the time to leave us a 5* review and we are so glad we were able to be of help.Thank youReece
4/5
TrustpilotLive chat was very good
Live chat was very good. The only thing I didn't like was that you can not make the chat screen full screen
Hi Teresa. great to hear that you received great customer service using our live chat serviceKind RegardsClare
5/5
TrustpilotLauren fully understood what was…
Lauren fully understood what was needed, raised a job and also raised a chase on rubbish left by workman in our car park. Thanks again Lauren :)
Hi CarolIts lovely to hear that Lauren was so helpful today and she dealt with your queries for you. We will certainly pass on your kind words to Lauren. Thank you for leaving a 5* review.Many ThanksLouise
5/5
Trustpilotmy live chat experience with Kristen…
my live chat experience with Kristen today from Home Group was very helpful. she is looking into my inquiry and maintaining communication until the matter is resolved.
Hi RachelIts great that you received such excellent customer service today from Kristen, she really is an asset to Home Group. I will be sure to pass on your kind words and may I take this opportunity to thank you for taking the time to leave a 5* review.Many ThanksLouise
5/5
TrustpilotGreat experience.
The person I spoke to was polite and succinct, it was an easy process to make sure my repair had been reported correctly.
Hello SarahThank you for taking the time to leave us some wonderful 5* feedback much appreciated.Kind regards Stephenie
5/5
TrustpilotSite Chat
Done on the site chat, quicker and easier than in a phone call, Phoebe very helpful rearranging appointment, thank you all at Home Group
Good morning Michael I am so glad Phoebe was able to help and be of service, I will pass these comments on to her and let her know.Thanks againStephenie
5/5
TrustpilotRepairs
Everyone is always so helpful and polite and if can’t help book during the appointment will get the contractors to phone me to book in.
Hello SB Thank you for taking the time to leave a fab comment, I am so grateful that you could leave us a 5* review.Thank you Stephenie
5/5
TrustpilotStraight forward and comprehensive
Very prompt and knowledgeable. They put me at ease straight away and answered my query fully.
Hi Darren, Thank you so much for your fantastic 5-star review! We’re overjoyed to hear that our service met your expectations. We’re always here to help and answer any questions you have.Warm Regards,Reece
4/5
TrustpilotYes did ok but still confused bout…
Yes did ok but still confused bout things but no worries
Hi Neil,I'm sorry to hear you were left feeling confused after your interaction. Is there anything I can do to help ?Thanks, Jason
5/5
Trustpilotwebchat communication
Spoke to an agent today called David and another agent last week called Neave and they were both so helpful and so quick at helping me with my request, lovely people
Hi Destiny,Thank you very much for leaving me and Neave a 5* review, it is much appreciated!Kind RegardsDavid
5/5
TrustpilotEasy to change appointment
My request to change a repair appointment was dealt with promptly by a friendly agent
Hello Tom thank you for taking the time to leave a 5* review for us and i am so glad we were able to change your appointment by one of our agents. Kind regards Stephenie
5/5
TrustpilotRussell gave excellent service on live chat
Russell who helped me on live chat today was very polite and efficient. Got the information I needed. Thank you
Hi Catherine,Thanks for taking the time out of your day to leave Russell a lovely review. I'm glad he was able to help you :) ! I will make sure to pass on your feedback so he knows you appreciated his assistance.Kind Regards,Phoebe
5/5
TrustpilotAlways helpful ,Friendly didn't take to…
Always helpful ,Friendly didn't take to long on the chat for an agent .
Good morning Bri Thank you for taking the time to leave us a 5* review and i am so glad we were able to be of help.Thank you Stephenie
4/5
TrustpilotThanks Rebecca
once again Rebecca dealt with my issue quickly and although I never got the answer from her, she put in a request to the team for them to call us. Thank you rebecca
Hi JudithIt is great to hear that Rebecca was able to answer your query so effectively. Thank you for taking the time to leave her a review.Kind RegardsStephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
