Trusted Agent profile · London
★★★★★
1,103 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,103 reviews on two platforms, including 5 Google reviews rated 1.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotApplication form
Contacted the home group through the chat to get an application form sent out and Lauren got it all sorted for me
Good morning Sandra I am happy to hear Lauren got it sorted for you and was able to get you an application sent out. Thank you for the feedback.Kind regards Stephenie
5/5
TrustpilotI contacted home group to report an Electrical fault
I contacted home group to report a required repair, and spoke to a guy called Reece. He couldn't have been more helpful.
Hello BobThank you for taking the time to leave us a 5* review and a comment about our advisor Reece I will pass this onto him. Thank youStephenie
5/5
TrustpilotYvonne very helpful snd answered by…
Yvonne very helpful snd answered by query thank you xx
Hi DebbieWe are so pleased to hear that Yvonne was helpful and resolved your query for you Kind RegardsClare
5/5
TrustpilotAppointments
Had an appointment for tomorrow but had to rearrange, person was friendly and helpful
Hi Cindy,Thank you for the 5* review!, we appreciate the feedback and we are glad you had a great customer experience.Thanks Lauren
4/5
TrustpilotI have contacted Homegroup live chat…
I have contacted Homegroup live chat and spoke with Louise regarding an ongoing Electrical repair. She went above and beyond in ensuring that my issue was dealt with. I commend Louise for her problem-solving ability.
Good Morning Catherine. Thank you for your positive review. It's great to hear that Louise was able to assist you and that she went above and beyond to help resolve your issue. It's always nice to receive excellent customer service, and it sounds like Louise provided just that. I will be sure to pass on your lovely comments to her.Kind RegardsLouise
5/5
TrustpilotMy request was dealt with quickly and…
My request was dealt with quickly and thoroughly, they helped me to complete my enquiry.
Hello Lorraine Thank you for leaving us feedback, We appreciate all comments.Thanks AgainStephenie
5/5
Trustpilotnew appointment
i have an appointment booked for the 27th of July and i am very pleased with the efficient and pleasant way in which i was treated, iam happy with the updated appointment.
Hi ElaineIt is great to hear that Clare was able to help you today about informing you that you had an appointment. Thank you for taking the time to leave her a 5* review.Kind RegardsStephenie
5/5
TrustpilotThe customer service team member was…very helpful
The customer service team member was very understanding and sorted out everything I. Was having difficulty with the online registration form so that I could get an application form
Hello G Robertson Thank you for the 5* feedback regarding the customer service team who was able to help you. We appreciate your feedback and are glad you got sorted. Many thanks Stephenie
5/5
TrustpilotJoanne on online chat was professional…
Joanne on online chat was professional and dealt with my enquiry brilliantly
Hi Steven,We appreciate you taking the time to leave positive feedback about one of our colleagues.Thanks, Jason
5/5
TrustpilotExcellent service
Excellent service, I was assisted by Tomas and he solved everything in a few minutes, the customer service team improves every day, thank you guys!
Hello Yohan Thank you for taking the time to leave us a 5* review and some feedback about Thomas I will make sure he gets this feedback.Thank you Stephenie
5/5
TrustpilotQuick response as always
Quick response as always. Always happy to help.
Hi Andrea,Thanks for taking time to leave this review. We are really happy to hear that you received great customer service and that your query was resolved quicklyKind RegardsClare
5/5
TrustpilotThe agent jhad embassy very helpful
Hi FYEOThank you for your message. I am unsure who the agent was but glad to hear they were helpful.Thanks, Jason
5/5
TrustpilotI was chatting with Russell fro home…
I was chatting with Russell fro home group .irrespective off all the backlog of chat , he was able to attend to me and answered all my enquiries. Very respective and helpful. God bless him
Hi Justina, Thank you for taking the time to leave us feedback. We try our best to respond in a timely manner. I'll make sure Russell see's this.Thanks, Jordan
5/5
TrustpilotEasy to chat through the live chat and…
Easy to chat through the live chat and was able to help with my questions.
Hi Lei. Thank you for taking time to leave this review, we are really pleased to hear that your query was resolved via our live chat channelKind RegardsClare
5/5
TrustpilotGood experience using online chat to report a repair.
I reported a repair using Home Group online chat. Rebecca, the person I dealt with, was very helpful and pleasant. She asked appropriate questions and gave me all the information I needed.
Hi there,Thank you so much for taking the time out of your day to leave Rebecca with a lovely 5 star review. I have passed over your kind feedback over to her and she knows that you appreciated your help.Kind Regards,Phoebe
5/5
TrustpilotHelpful and proactive
I waited a while but I eventually got through to Stephanie who was helpful and proactive. In the past this service has let Home Group down, but it seems much better now.
Hi Lorraine,Thank you for taking the time to leave a 5* review. I have passed your kind words across to Stephanie.Kind RegardsDavid
5/5
TrustpilotVery helpful customer support agent
Very helpful customer support agentVery quick at responding And very helpful and understanding the agent was
Good afternoon Julie I am so glad that our advisor was very quick at responding for you. Thank you so muchKind regards Stephenie
5/5
TrustpilotVery helpful advisor, Lauren…
I spoke with Lauren who was very helpful. Dealt with my enquiry via live chat. After weeks of following up repair appointment, Lauren sorted it there and then.
Hi, we are really pleased to hear that Lauren resolved this issue for you! Thank you for taking the time to feed this back to usKind RegardsClare
5/5
TrustpilotEasy to arrange appointments and…
Easy to arrange appointments and pleasant
Hi Catherine,We are pleased to hear that your issue was resolved quickly and efficiently. Kind RegardsJason
5/5
TrustpilotRepairs
I made an online chat enquiry about a repair and I got answers to my enquiry.
Good afternoon Melanie Thank you for taking the time to leave us a fab 5* review. I am so glad you got the answer to your enquiry.Many thanks Stephenie
4/5
TrustpilotEasy to contact and receive support
Customer service helped with my query and is helping my chase the contractors in question! Great support
Hi. We are happy to hear that your query was resolved quickly and efficiently Kind RegardsClare
4/5
TrustpilotGavin tried to sort it out for me
Gavin tried to sort it out for me. Was decent enough fella.
Hello Paul Thank you for taking the time to respond with a 5* review I will pass this onto Gvain.Kind regards Stephenie
5/5
TrustpilotReview
ReviewEmployee Dean dealt with my query with understanding and was prompt with dealing with complaint, repair reported online and a message sent to housing manager to discuss progress of repair on property
Good Morning KayleighI am pleased you were happy with the service provided by Dean today, he really is an asset to our Team. Its great to hear that Dean was very understanding and promt when dealing with your complaint. Thank you for taking the time to leave a 5* review, I will be sure to pass on your kind words to Dean. Kind RegardsLouise
5/5
Trustpilotbrilliant customer service was very…
brilliant customer service was very helpful and quick.
Hi David, Thanks for taking the time to leave this review, we are pleased to hear that your query was resolved quickly and you received great customer serviceKind RegardsJason
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
