Trusted Agent profile · London
★★★★★
1,104 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,104 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAnswered quickly and booked in the…
Answered quickly and booked in the repair straight away
Hi Debbie, Thank you for your 5 star review. We’re delighted to hear that our team was able to assist you promptly and schedule your repair without delay.Kind Regards,Reece
5/5
TrustpilotAlways very helpful when I get in…
Always very helpful when I get in contact. Thankyou
Good morning Natalie Thank you for taking the time to leave us a 5* review and i am so glad we were helpful as always.Kind regards Stephenie
5/5
TrustpilotClare very helpful thank you
Hi Debbie,We are delighted to hear that Clare has helped resolve your issues. Thank you for taking the time to leave this reviewKind RegardsJason ;-)
5/5
TrustpilotExcellent,spoke on live chat with lady…
Excellent,spoke on live chat with lady called Claire very helpful and very pleasant
Hello Lesley Thank you for leaving a 5 review, I am glad Claire was able to be of help. I will pass this onto her.Thank you againStephenie
3/5
TrustpilotKeep tenants in the loop.The current issue was dealt with…
The current issue was dealt with eventually but as a tenant awaiting repairs/redecoration I would expect more (some?) communication from Home Group rather than me having to chase information/progress.
Good Afternoon LesI am sorry to hear about the issues you have been experiencing, this is not what we want for our customers. I can see from looking at your account that you spoke to my colleague yesterday and it was confirmed that all works have now been completed. I apologise that you have had to chase this in order to receive an update.Kind RegardsLouise
5/5
TrustpilotI used the chat feature at home group…
I used the chat feature at home group to amend a repair that was due. it was easy to use and sorted out immediately.
Hi Pauline,It is great to hear of your positive experience using live chat. Thank you for taking the time to leave a 5* review.Kind RegardsDavid
5/5
TrustpilotNice and easy explaining
Great customer service and excellent support
Hi Kainaat. Thank you for taking time to leave a review, we are really happy to hear that you received great customer service and your issue was resolvedKind RegardsClare
5/5
TrustpilotGreat service
Great service quick response better than trying to get through via phone
Hi Emma,Thank you for taking the time to give us the 5* review, we appreciate the positive feedback.Kind Regards,Reece
5/5
TrustpilotPROMPT HELPFUL INFORMATION
Amazingly quick service. Got answers to my queries instantly.
Hello Mrs S ElvinThank you for taking the time to leave us a 5* review and i am glad that your queries got answered. Thank youTake careStephenie
5/5
TrustpilotWonderful service
Wonderful service. Dealt with my query very well. Went above and beyond for me which I can't thank enough
Hi Siobhan Thank you for taking the time to leave us a 5* review we fully appreciate every review.Thanks againStephenie
5/5
TrustpilotEveryone I've dealt with so far has…
Everyone I've dealt with so far has always been friendly and helpful. They always try and help if they can .
Good Morning AnneThank you for taking the time to leave a 5* review. Its great to hear that our Customer Service Advisors are always providing you with the best service possible, we really do want the best for our customers and will help in any way we can.Kind RegardsLouise
5/5
TrustpilotCustomer service is always super easy…
Customer service is always super easy to get through to, even in emergencies, repairs and requests are dealt with super quick. Customer advisors are always very friendly.
Hi Kayleigh,It is brilliant that our advisors have been so helpful and friendly. Thank you for the feedback and for leaving a 5* review.Kind RegardsDavid
5/5
TrustpilotLauren helped me with my query and…
Lauren helped me with my query and passed over to the relevant person for a call back to help further. This was quick and efficient. Thankyou Lauren.
Hi Sarah,It is excellent to hear that Lauren was so helpful. I have passed on your positive review to her.Kind RegardsDavid
5/5
TrustpilotAsked for help regarding a problem with…
Asked for help regarding a problem with voucher and helped by contacting my housing manager been a great help lauren rank you .
Hi Donna Thank you for the feedback, I am so glad Lauren could help you . I will pass this onto her and tell her the feedback. Kind regards Stephenie.
5/5
TrustpilotCustomer Service Review
Contacted customer service to follow up on a repair. The customer service agent was extremely helpful :-D
Hello MattThank you for the contacting the CSC and leaving a 5* review. I am so glad the agent was really helpful and was able to follow up on a repair. Kind regardsStephenie
5/5
TrustpilotLouise who I spoke with
Louise who I spoke with, was quick to respond and log my issue for a 6hour time slot for today .no fuss no problems today I thanku .
Hello Emma,Thank you for taking the time out of your day to leave Louise a lovely review. We are happy to see that your repair issue was appointed straight away for you stress free ! I will make sure Louise knows that you appreciated her help today :) ! Kind Regards,Phoebe
5/5
TrustpilotSpoke with Reece on the live chat
Spoke with Reece on the live chat. He was very pleasant and helpful in the face of my difficulties
Hi Janette Thank you for taking your time to leave us 5* feedback. I will pass these comments onto Reece. We appreciate all feedback about our advisors.Thank you againStephenie
4/5
TrustpilotSimple & quicker than waiting in a telephone queue.
Even though our issue wasn't rectified, the web chat was simple & quick, and the person I chatted with was polite & helpful.
Hi StevenThank you for leaving us a 5* review we gladly appreciate this. I'm sorry we could not get it rectified if you would like to give the customer service centre a ring or Please contact us via live chat at www.homegroup.org.uk if you need to discuss these issues with us.Many thanks Stephenie
5/5
TrustpilotWithin 24 hours of my initial email to…
Within 24 hours of my initial email to Home Housing i had a reply and a link to where i could find help.I chatted with Dan who was great and again gave me the information and advice i needed.
Good afternoon Lisa,Thank you so much for your feedback. It's really good to see that your initial email was responded to as quick as it was. I'm pleased to hear that Dan was helpful and provided the information and advice you needed.Thanks,Angelo
5/5
TrustpilotHad an appointment that needed changing…
Had an appointment that needed changing and after few security questions it was done straight away
Hello Emma I am so glad our advisor was able to help you and managed to change your appointment.Thank you for leaving us the 5* review.Kind regardsStephenie
5/5
TrustpilotThe agent was very helpful right from…
The agent was very helpful right from the word go and resolved the issue very well, thank you.
Good Afternoon NicholasI'm pleased to hear that our Advisor was very helpful today and your issue was resolved. Thank you for taking the time to leave a 5* review.Kind RegardsLouise
5/5
TrustpilotDavid
David, who I was chatting with was very helpful and he got straight on to the contractor. I was very happy with the way he was communicating with me 🙂
Hi Mags,I'm glad to hear that David was able to provide you with helpful assistance and prompt communication. It's always great when advisors are able to address concerns quickly and efficiently, and it sounds like David was able to do that for you. Thank you for sharing your positive experience! If you have any further questions or concerns in the future, don't hesitate to reach out again.Thanks, Jordan
5/5
TrustpilotRe book repair
Reece helped me re book a repair today. They were very helpfull, quick and efficient. Thank you
Hi Catherine,We appreciate you taking the time to leave a positive review. We'll pass your feedback over to Reece. Its great to hear that you found contacting the customer service centre was quick and efficient. Thanks, Jordan
1/5
TrustpilotAbsolutely disgusting company renting…
Absolutely disgusting company renting very poor standards homes, mine is absolutely disgusting and home group want to kick me out after 2 days in a substandard home
Hi Anne,I am really sorry to hear about this. This is not the service we like to hear about. Could you please contact us via live chat at www.homegroup.org.uk and we can look into this for you.ThanksDavid
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