Trusted Agent profile · London
★★★★★
1,104 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,104 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery friendly
Very friendly, answered everything I needed to know.
Hi Zoe. Thank you for taking time to leave a review, we are really pleased to hear that your query was resolved efficientlyKind RegardsClare
5/5
TrustpilotI was very impressed as another issue…
I was very impressed as another issue was also talked about when dealing with the primary issue. The primary issue was sorted as well, thanks, Nick George
Hi Nick,Thank you for taking your time to leave us a lovely review. I'm glad that we were able to help you on both of your queries the other day.Kind Regards,Phoebe
5/5
TrustpilotHelpful and friendly
Very helpful and friendly
Hi Georgina,Thank you for your wonderful review! We’re thrilled to hear that you found our service helpful and friendly. Your kind words mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Have a fantastic day! 🌟Kind Regards,Reece
5/5
Trustpilotgetting in touch with housing manager…
getting in touch with housing manager good
Hi Kath, We are happy to hear that you received great customer service from Lauren, hopefully this has helped to resolve any of the ongoing issues you have had.Kind RegardsReece
5/5
TrustpilotI spoke to a girl called haillee today…
I spoke to a girl called haillee today and she was so helpful and lovely and made my online chat easy and so stress free
Good Afternoon VickitoriaThank you for taking the time to leave us a 5* review. Its great to hear Hailee was so helpful and she made your experience stress-free whilst using our online chat. I will be sure to pass on your lovely comments to Hailee.Kind RegardsLouise
5/5
TrustpilotExcellent
The person helping me was very courteous and helpfulDealt with my problem quickly was very satisfied
Hello Kathleen Thank you for taking the time to leave us some feedback, we appreciate this and want the best for our customers.Thanks againStephenie
5/5
TrustpilotHopefully im going to get the two jobs…
Hopefully im going to get the two jobs done in the house what have been needing doing for a long time
Hi Steven Thank you for 5* review today. I'm so glad we could help you today.Thank youStephenie
5/5
Trustpilothelpful and looked into my query
Hi Debra, Thank you for your 5-star review! I’m thrilled to hear that you found our assistance helpful. Your satisfaction is our top priority, and I’m glad we could help with your query. If you have any more questions or need further assistance, don’t hesitate to ask. Kind Regards,Reece
5/5
Trustpilotquick and helpful advice
Hi Nicole, Thank you for taking the time to post your 5-star review and kind comments. Thanks, Jason
5/5
TrustpilotQuick response
I was answered to quickly told them my problem and they are sending someone within 6 hours quick response to get problem sorted
Hi Sharon,Thank you for taking the time to leave a 5* review. It is brilliant that your issue was resolved so quickly.Kind RegardsDavid
5/5
Trustpilotalways available and very quick with…
always available and very quick with solving issues and making arrangements
Hello Tyler Thank you for your review I am glad we are to be of help to you and help with arrangements. Thanks again Stephenie
5/5
TrustpilotQuick and simple
Quick reply and easy to change a repair appointment
Hi Sarah. Thank you for taking time to leave this review, we are really pleased to hear that your request was dealt with quickly Kind RegardsClare
1/5
TrustpilotAbsolute joke
Absolute joke, leak from upstairs left my sons home full of mould and water damaged HOMEGROUP promised repairs and have done NOTHING wont even help to pay for the damaged furniture to be taken to the skip AVOID THEM LIKE THE PLAGUE
Hi Diane.I'm sorry to hear this. Please contact us on either Live Chat at www.homegroup.org.uk or via a PM on our Facebook page and we can look into these issues to see if we can help.Emma
4/5
TrustpilotVery patient and got what I requested…
Very patient and got what I requested done
Hello Cockatiel Thank you for leaving us a great 5* review we really appreciate it and i am glad you got the help needed.Kind regardsStephenie
5/5
TrustpilotHomegroup enquiry
Spoke with Tracy online regarding a personal issue and she was quick to help and resolve my issue ! Thanks again Tracy
Hi Sara,Thank you for taking the time to leave Tracy a lovely review. We are glad to hear that she was able to help you with your query in a quick and professional manner. I have passed over your feedback so she knows you appreciated her assistance yesterday :).Kind Regards,Phoebe
5/5
TrustpilotWas easy to communicate
Hello Andrew Thank you for taking the time to leave a review and i am glad we were able to be of help. Thank you Stephenie
5/5
TrustpilotGood customer service
I received a letter over the weekend regarding my account, after logging onto my user area I saw the option for an E-Chat. Glad I did as the agent was knowledgeable, helpful, and I have every confidence my issue will be resolved.
Hi Geoff.It's great to hear you've found My Home Account and Live Chat useful. Thanks for taking the time to let us know.Emma
5/5
TrustpilotI was chatting with David one of the…
I was chatting with David one of the customer services advisor for homegrown. He listened to all my complaints and was much appreciated.
Hi Justina, Thank you for taking the time to leave such a lovely 5-star review for David, I will pass over your appreciation. Thanks,Rebecca
5/5
TrustpilotVery helpful
Very helpful, straight onto the problem and stayed with me online until she could get us the help we needed
Good Afternoon Sargent Gamer WereBear Its great to hear that you received a prompt response to your query. Thank you for taking the time to leave a 5* reviewKind RegardsStephenie
5/5
TrustpilotQuick helpful online chat that resolved
Quick helpful online chat that resolved issue.
Hello LCThank you for leaving a 5* review we appreciate all review. I am glad you got the help you needed.Thank you Stephenie
5/5
TrustpilotBeen talking to Reece and hopefully I…
Been talking to Reece and hopefully I will be contacted by homegroup
Hi, we are really pleased to hear that you received great customer service from Reece. Thank you for taking time to leave this reviewKind RegardsClare
5/5
TrustpilotWonderful service from Clare on live…
Wonderful service from Clare on live chat, much easier than calling, sorted the problem out very efficiently
Good Afternoon,Thank you very much for taking the time to leave a 5* review. I have passed on your kind words to Clare.Kind RegardsDavid
5/5
TrustpilotVery helpful
Very helpful, efficient and friendly
Hi Elisa, Thank you for getting in touch to leave such a lovely review, I will pass over the feedback to our Live chat colleagues. Thanks, Rebecca
5/5
TrustpilotRebecca solved my issue very quickly…
Rebecca solved my issue very quickly and I'm happy with the service
HelloI am glad you have taken the time to give us a 5* review and I am glad Rebecca could help you, I will pass these comments on.Thank you Stephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
