Trusted Agent profile · London
★★★★★
1,104 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,104 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLive chat repairs
Great service with a loverly lady on live chat went above and beyond to help me
Hi Gillian Thank you for your 5* review I am glad the advisor went above and beyond for you.Thank you Stephenie
5/5
TrustpilotSpoke with Gavin today was very helpful
Hello Trudy Thank you for taking the time to leave to leave us a 5* review and a review about our advisor Gavin. I will pass this onto him. Thanks very much Stephenie
5/5
TrustpilotA very quick response to my query
A very quick response to my query, which should be sorted out soon! Thanks very much.
Hello Nicholas Thank you for taking the time to leave us a 5*review. We are grateful you took the time to do this.Thank you Stephenie
5/5
TrustpilotThe experience was great because the…
The experience was great because the agent understood what to do very quickly. Thanks.
Good morning Nicholas Thank you for leaving us a great response we appreciate all reviews. I am glad the agent was able to be of help and able to help you quickly. ThanksSteph
5/5
TrustpilotVery easy to get in touch via chat
Very easy to get in touch via chat, The Homegroup staff member helped me straight away and sorted the problem for me and was very friendly.
Hi Jack,It is great to hear that your issue was sorted quickly and effectively. Thank you for leaving a 5* review.Kind RegardsDavid
4/5
TrustpilotVery helpful operator on the live chat
Very helpful operator on the live chat! Thank you
Hello Natalia Thank you for some great feedback we appreciate it.Kind regards Stephenie
5/5
TrustpilotAdvisor Lauren via online chat tackled…
Advisor Lauren via online chat tackled my problem quickly. Was respectful and understood my situation.
Good morning Tracey Thank you for taking the time to leave us a positive review today, I am glad Lauren could be of help and you speak highly of her. I will pass this on to her.Thank you Stephenie
5/5
TrustpilotTracy who I was chatting with was very…
Tracy who I was chatting with was very helpful and got appointments made for everything I needed to be done a big well done for that
Hello Ms Maddison,Thank you so much for taking the time out of your day to leave Tracy a lovely review. We are glad to hear she gave you a high quality customer experience. I have passed over your kind words so she knows that you appreciated her help the other day.Kind Regards,Phoebe
5/5
TrustpilotFast and efficient
Great experience and fast replies
Hi Hamoody, Always good to receive customer feedback. Thanks for taking the time. Thanks, Jordan
5/5
TrustpilotI contacted Clare via live chat and she…
I contacted Clare via live chat and she has booked an engineer for me for the same day as I have no heating or hot water all in all the experience was good
Hi Ms Maddison,Thank you for taking the time to leave us feedback. It's great to hear this was all sorted out swiftly for you.Thanks, Jordan
5/5
TrustpilotRepairs
The person I spoke with was very helpful and delt with my issue very fast very professional and polite
Good morning TracyThank you for taking the time to leave a 5* review. Its great to hear that our Customer Service Advisors are always providing the best service, we really do want the best for our customers.Many thanksStephenie
5/5
TrustpilotOperator prompt to answer and pass on my complaint
The operator says she will pass my complaint to the right department. She has performed as expected, now time will tell if someone responds....
Hi, Great to hear that our advisor did everything they could to help you with your issue. We aim to respond to all complaints within 8 weeks. Kind Regards, Clare.
5/5
TrustpilotVery helpful
Really helpful, sorted it all out in one web chat. Really easy to talk to
Hello Ellie Thank you for taking your time to leave us 5* feedback and I am so glad we were able to help you.Kind regards Stephenie
5/5
Trustpilotheating
problemsolved very quickly
Hi Anne Thanks for taking the time to leave this review, we are pleased to hear that your query was resolved quickly and you received great customer serviceKind RegardsJason
5/5
TrustpilotQuick and timely response and support.
Hi Walid, Thank you for taking the time to post your review. I'm happy to see your 5-star and positive comments. Thanks Jason
1/5
TrustpilotAll they care about is the rent money
Hello Mark I am so sorry that you feel this, This is not what we want for our customers if you can get in touch with us on 03451414663 or via our live chat platform. We can send this on to the local housing manager to look into this. Thank you Stephenie
5/5
TrustpilotHome group is best
Home group is best . All the workers staff managers are really amazing. They do the most perfect finishing jobs. And all are very kinds and very generous
Hi Jan,Thank you so much for the lovely review :) I'm glad to hear you're receiving a good service from us.Kind Regards,Phoebe
5/5
TrustpilotEasy to talk to the reply’s could be…
Easy to talk to the reply’s could be quicker
Hi, we are happy yo hear that your query was resolved. We will feed back your thoughts regarding quicker repliesKind RegardsClare
5/5
TrustpilotWas extremely friendly
Was extremely friendly, warm welcoming and very very helpful
Hi Nath. This is great to hear! We are so pleased that you received great customer serviceKind RegardsClare
5/5
TrustpilotFantastic agent
Fantastic agent. Was prompt at answering my query.
Hi Caroline,Thank you for the 5 star!This is fantastic to hear! I am glad we were able to help you with your query. Kind Regards,Reece
5/5
TrustpilotVery good
Hopefully my issue will get sorted but the person that dealt with it has sent a request to the right person that can give me a decision
Hi Shelley,Thank you for leaving such a positive review. It's great to hear that you were happy with the service provided by the colleague you dealt with.Thanks, Louise
5/5
TrustpilotReally helpful specially my shower is…
Really helpful specially my shower is broken and I have 2 children with disabilities and they coming out in 6 hour witch really helps
Hi Sarah,It is great to hear that your emergency was logged very swiftly. Thank you for taking the time to leave a 5* review.Kind RegardsDavid
5/5
TrustpilotNo waiting chatted with Yvonne and was…
No waiting chatted with Yvonne and was very efficiently dealt with
Hello Lynne Thank you for taking the time to leave a 5* review and im so glad Yvonne was able to be of help for you, I will pass this on to her. Thanks again Stephenie
5/5
TrustpilotLaura on the homegroup chat was very…
Laura on the homegroup chat was very polite, understanding and helpful. Thankyou for good service, keep it up.
Hi Hannah,It is great to hear that Laura was so helpful, polite and understanding. I have passed on your praise to her.Kind RegardsDavid
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
