Trusted Agent profile · London
★★★★★
1,104 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,104 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLauren on live chat was lovely and…
Lauren on live chat was lovely and talked to me on a personal level while remaining professional really nice person! X
Hello ElleThank you for taking the time to leave us 5* feedback, We appreciate this and will pass your lovley comments onto Lauren.Kind regardsStephenie.
1/5
TrustpilotAtrocious!!!!!
Exceptionally poor communication!Takes 3 weeks plus to get a response to an email.Almost uncontactable.Money grabbingLoop holes left right and centre.Exceptionally challenging to sell on one of their 50% ownership properties.
Hi Jess,I am really sorry to hear about the issues you have been having Jess. We would like to get this sorted for you. I would recommend contacting the sales team on 01917311445 or by emailing tenantsales@homegroup.org.uk.Kind RegardsDavid
5/5
TrustpilotThe person who helped me today was very…
The person who helped me today was very helpful I appreciated there help
Hello Amy Thank you for leaving a 5* review, We appreciate the good review. I am glad we were able to be of help. Thank you Stephenie
5/5
TrustpilotPhoebe very pleasant
the agent I was chatting with Phoebe, was very kind and helpful. I explained my age and she made allowances for it
Good morning AnnThank you for taking the time to leave us some feedback, we really appreciate it and we do our best to leave our customers satisfied. I am glad Phoebe was able to help you and I will sure pass this onto her.Kind regards Stephenie
5/5
TrustpilotHelpful and quick support
Hi Jemma,Thank you for taking time to leave this review. We are happy to hear that you query was dealt with quicklyKind RegardsClare
5/5
TrustpilotAlways helpful with enquiries
Hi Lisa,It is great to hear that you are happy with our service and we hope your query was dealt withKind RegardsClare
5/5
TrustpilotMy experience with the Home group …
My experience with the Home group Chat today was very quick and easy to do.
Hi Rachel, thank you for taking time to leave this review. We are really happy to hear that your query was resolved quicklyKind RegardsClare
5/5
TrustpilotHelpful and solved my problem
Hi Zoe,It is brilliant to hear of the help that we offered you. Thank you very much for leaving a 5* review.Kind RegardsDavid
1/5
TrustpilotHow on earth anyone can give anymore 1…
How on earth anyone can give anymore 1 star because nobody gets back to you
Hi peter,I am sorry to hear that you are having these issues, please contact us on 03451414663 so we can resolve this for you.Thank you Lauren
5/5
TrustpilotBest way of making contact
Very easy to get through and really quick. Booked in quickly and was really helpful. Definitely use this way of making contact in the future.
Hi Imoan,Thank you very much for taking the time to leave a 5* review. It is great to hear of the helpful service that you received.Kind RegardsDavid
5/5
TrustpilotVery helpful with all the…
Very helpful with all the issues/requests I had and was very patient and good communication 😊 Thank you again Phoebe
Hi Becki. Thanks so much for this positive review, we are really happy that you received such great customer service from PhoebeKind RegardsClare.
5/5
TrustpilotHad a good chat with Angelo today…
Had a good chat with Angelo today 03/12/2021 regarding a outstanding issue ! I found Angelo very helpful as i do all the Live Chat operator's they all do there job well but unfortunately its the Maintenance coordinators/Managers that let the Group down.
Hi, Andy. Thank you for taking the time to leave us a review and let us know about your experience with us. We really appreciate your comments and have shared this with Angelo.
5/5
TrustpilotVery helpful and resolved the problem…
Very helpful and resolved the problem straight away
Hi Gary,I appreciate you taking the time to leave some positive feedback. Thanks, Jason😊
5/5
TrustpilotNeeded help with an issue
Needed help with an issue, the issue was resolved straight away by a lovely lady through the chat
Hello Roxanne Thank you for leaving a 5* review. We appreciate all reviews.Kind regards Stephenie
5/5
TrustpilotSpoke with a member of staff called…Reece
Spoke with a member of staff called Reece. He was very helpful in cancling my repair. Very quick and efficient. Well done.
Hi PaulaThank you for taking the time to leave a 5* review, We want to make sure our customers are pleased with our service. I will pass this comment onto Reece and make sure he knows. Kind regardsStephenie
5/5
TrustpilotPolite
Polite, Very helpful and sorted the issue I got on contact aboutt
Hi FluffyThank you for taking the time to leave us this great review! I am glad we were able to help you.Thank youReece
5/5
TrustpilotVery helpful and understanding
Very helpful and understanding. Quick to respond.
Hi Megan. We are really pleased to hear that you received great customer service and your issue was resolved quicklyKind RegardsClare
5/5
TrustpilotExcellent customer service
Hi Sharon,We are really pleased to hear that you received great customer service Kind RegardsClare
5/5
TrustpilotVery good customer service.
Hi Heather,Thank you for your feedback. We're always happy to see someone take the time to give positive feedback after receiving good customer service.Thanks, Jason ;)
5/5
TrustpilotFast response
Fast response and information given to try and rectify my problem
Hi TimThank you for your positive review and the 5-star rating. We are thrilled to hear that you appreciated our swift response and the information we provided to address your concern. Thank you once again for your kind words. We look forward to continuing to serve you.Thanks,Reece
5/5
TrustpilotIt was effective and I got the…
It was effective and I got the appointment sorted.
Hi Claire,Thank you for taking the time to post this review. I am happy you were responded to positively and got the appointment you needed. Take care, Jason,
5/5
TrustpilotVery helpful and got the information I…
Very helpful and got the information I was looking for
Hi Debbie. Thank you for leaving this review, it is great to hear that your query was resolved and you received great customer serviceKind RegardsClare
3/5
TrustpilotDon't ignore customers
It would be great if she pays attention to the chat as it furstrate people when they have to keep repeating themselves similar to what I had to do with this representative. She also completely ignores some questions which is not good.
Good afternoon Rizwan,I'm sorry to hear that you did not have a good experience when your query was dealt with on live chat by my colleague. I can understand that it must have been frustrating to keep repeating yourself and also feeling ignored. I will get this fed back for you.Thanks,Angelo
4/5
TrustpilotPolite and knowledgeable agents
Very polite agent dealing with my query. Her action was swift. Would have been five stars, but had to wait 10 minutes before live chat commenced.
Good Morning KarenWe apologise for the delay on our Live Chat during these busy periods, however, its great to hear that our Advisor was very polite today and dealt with your query promptly. Thank you for your positive review.Kind RegardsLouise
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