Trusted Agent profile · London
★★★★★
1,104 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,104 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotBoiler issues
When I have any problems with my boiler I always report it on live chat and they always respond in a prompt, polite manner.
Hi KathyThank you for taking the time to leave a 5* review. I am pleased that you are happy to communicate via our Live Chat and that you are happy with the service we provide you.Kind RegardsLouise
5/5
TrustpilotThe repair has been logged and I will…
The repair has been logged and I will be contacted when. The agent was very polite and helpful. Thank you, Nick George.
Hi Nicholas,We appreciate your kind feedback about our agent.Thanks, Jordan
5/5
TrustpilotEfficient and helpful got a date for repair straight away
Friendly and efficient I got my repair date straight away !!
Hello Mc ItThank you for taking your time to leave us some 5* feedback today, We really appreciate feedback to show we are doing the best for our customers.Thanks againStephenie
5/5
TrustpilotExcellent fast service with Claire
Hi Anika. Thanks for taking time to leave a review, we are really pleased to hear that received great customer service from our advisorKind RegardsClare
5/5
TrustpilotExcellent service
Easy to use website for logging repairs and other issues. Very polite, helpful and efficient member of staff called David on the Chat.
Hi Linda,It was a pleasure to help you this morning. Thank you very much for taking the time to leave me a 5* review.Kind RegardsDavid
5/5
TrustpilotVery helpful
Very helpful and happy with out come
Good morning Roxy Thank you for your comment, I am glad we were able to be of help and you were happy with the outcome.Kind regards Stephenie
5/5
TrustpilotI have gave this rating as my enquiry…
I have gave this rating as my enquiry was dealt with quickly and efficiently.
Hi Michael. Thank you for your review, great to hear that your enquiry was resolved quicklyKind RegardsClare
5/5
TrustpilotNo hassle and problem sorted straight…
No hassle and problem sorted straight away
Good Morning Mandy Thank you for your review we appreciate all the feedback. I am glad you got sorted straight away.Thank you Stephenie
5/5
TrustpilotQuick and easy to report a repair…
Quick and easy to report a repair lovely and friendly
Hello Georgina Thank you for leaving a 5* review we want the best for our customers. Kind regards Stephenie
5/5
TrustpilotEasy
Easy, helpful and friendly
Hi Laura, Thank you for taking the time to give us the 5* review, we appreciate the positive feedback.Thank you Lauren
4/5
TrustpilotCertain people from home group have…
Certain people from home group have gone up and beyond there role with certain issues that I’ve had and 9/10 people I’ve had to speak to have been so helpful
Good morning Jane, Thank you for leaving us a review, I'm pleased to hear our advisors go up and beyond their role to help our customers we do try our best to keep our tenants happy. Thanks, Laura
2/5
Trustpilotleaking Gas Boiler …
Waited a year for a part for my leaking gas boiler , reported it twice and had no reply at all , have to keep a dish underneath it all the time
Hi there. We're sorry to hear this. We'd like to get this sorted for you. Please join one of our helpful colleagues in a live chat by going to www.homegroup.org.uk Thank you. Michael
5/5
TrustpilotReally helpful person called Phoebe…
Really helpful person called Phoebe helped me book in a repair. Was really helpful. Great customer service thank you
Hi Gemma,Thank you for taking the time to leave a 5 star review. I'm glad I could help you log your repair yesterday. I really appreciate your feedback :) !Kind Regards,Phoebe
5/5
Trustpilotagents
the live chat agents are great but the housing managers never call back when supposed to
Hi Rachael, We appreciate you taking the time to give us feedback. Please get in touch with us if you have any further concerns. Thank you, Matthew https://www.homegroup.org.uk/get-in-touch/compliments-and-complaints
5/5
TrustpilotReally helpful I'm confident my issue…
Really helpful I'm confident my issue will be resolved
Good morning Mrs PilotilleThank you for taking the time to leave a 5* rating. We are grateful and we are so glad we were helpful for you.RegardsStephenie
5/5
TrustpilotA first-class response from the agent…
A first-class response from the agent who sorted out the problem very quickly.Thank you.
Hi Nicholas Many thanks for your 5* review much appreciated, I am glad that we got to your problem quickly and it was resolved. Many thanks Stephenie
5/5
TrustpilotThe advisor was quick and efficient and…
The advisor was quick and efficient and sorting my issue. Very happy.
Hi Dee,Thank you very much for taking the time to leave a 5* review. It is brilliant to hear that your issue was resolved efficiently.Kind RegardsDavid
3/5
TrustpilotFence repair
Wasn’t able to make me an appointment for repair have to wait to hear from contractor
Good afternoon Paul After looking at your account it looks like you have a repair booked in for a fence for tomorrow at 3pm. Thanks for leaving us a review and we hope your repair gets sorted tomorrow.Kinda regardsStephenie
5/5
TrustpilotOnline experience was great but my…
Online experience was great but my experience of the ongoing repair abysmal.
Hello Michael Thank you for taking the time to leave feedback about your experience. I am sorry you find the issues with your repair in that way if you would like to give the customer service a call or live chat we can look into this for you. 0345 141 4663 or www.homegroup.org.ukKindest regards Stephenie
5/5
TrustpilotI was impressed by the professionalism…
I was impressed by the professionalism of the agent who dealt with my repair issue very well. Thank you.
Good Morning NicholasThat's great to hear! Professionalism is important and it's always a positive experience when someone handles a repair issue efficiently and effectively. Thank you for taking the time to leave us a 5* review, we appreciate your feedback.Kind RegardsLouise
1/5
TrustpilotHome group are literally the worse…
Home group are literally the worse housing association ever!!!
Good Afternoon DeyoneI'm sorry that you aren't happy with Home Group, this certainly isn't what we want for our customers. If you would please contact us on 0345 141 4663 or via our Live Chat at www.homegroup.org.uk then we can take some further details from yourself and look into any issues you may be having. Kind RegardsLouise
5/5
TrustpilotOk but takes forever to assign repair…
Ok but takes forever to assign repair jobs and
Hi AmrWe do apologise for the delay in assigning some jobs during our busy periods. Thank you for taking the time to leave us a 5* review, we appreciate your feedback. Many ThanksLouise
5/5
TrustpilotMaking an online appointment
Fast and easy online appointment, fingers crossed they come on time now
Hey AnikaThank you for taking the time to leave us some feedback, we do appreciate this and I am glad we could get you an appointment quick and easy. Thank you Stephenie
3/5
TrustpilotCustomer service Yvonne online was…
Customer service Yvonne online was helpful
Hello AshleyThank you for taking the time to leave us a positive review, I am glad Yvonne was able to help you I will pass this onto her.Kind regards Stephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
