Trusted Agent profile · London

Home Group Re Sales London reviews

4.2

★★★★★ Great

1,104 reviews across 2 platforms

Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF

Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,104 reviews on two platforms, including 5 Google reviews rated 1.8.

Google logo

1.8 / 5

5

Reviews on Google

This office

Trustpilot logo

1,099

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very kind ,patient and helpful…

Very kind ,patient and helpful treatment.

Nora · 19 February 2024

Agent replied · 10 June 2024

Good afternoon Nora Thank you for taking your time to leave us a great review, We really appreciate all 5* reviews, I am glad they were able to help you.Thank you Stephenie

5/5

Trustpilot

Really friendly staff

Really friendly staff, always happy to help, always find an answer and resolve any issues

Anon · 17 July 2023

Agent replied · 10 June 2024

Hi It is great to hear that Russell was able to help you find a resolution and help with any issues. Thank you for taking the time to leave him a 5* review.Kind RegardsStephenie

5/5

Trustpilot

Online chat

Online chat, David, was an exceptional help and made my experience a truly positive one.

Abroudjameur · 17 July 2023

Agent replied · 10 June 2024

Hi Abroudjameur It is great to hear that David was exceptional help and made your experience so positive through Live Chat. Thank you for taking the time to leave him a 5* review.Kind RegardsStephenie

5/5

Trustpilot

Very helpful and efficient

Very efficient and friendly quick response. Very helpful

Elisa · 4 January 2024

Agent replied · 10 June 2024

Hello ElisaThank you for taking the time today to leave us some feedback and of course 5* we want to make sure our customers get the best seervice.Thank you Stephenie

5/5

Trustpilot

Stephanie was brilliant

The agent who solve my case was very nice and instant helped me with my issue

Mariama · 15 June 2023

Agent replied · 10 June 2024

Hi Mariama,It is brilliant to hear that Stephanie was so helpful. I have passed your kind words across to her.Kind RegardsDavid

5/5

Trustpilot

Repairs help

Quick helpfully understanding

Emma · 17 April 2024

Agent replied · 10 June 2024

Hi, Emma thank you for taking the time to give us this 5* review!. We are pleased you had a good experience, We appreciate the feedback.Kind regardsLauren

5/5

Trustpilot

Very helpful advisor!

The advisor was very helpful and resolved my problem very quickly.

Sarah-Louise · 19 October 2023

Agent replied · 10 June 2024

Hi Sarah-Louise,It is brilliant to hear that the advisor you spoke with was so helpful. Thank you for taking the time to leave a 5* review.Kind RegardsDavid

5/5

Trustpilot

Very helpful advisor answered all my…

Very helpful advisor answered all my issues

Cathy · 19 January 2024

Agent replied · 10 June 2024

Good morning CathyThank you for taking the time to leave us some feedback we appreciate this. I am glad our advisor was helpful.Kind regards Stephenie

5/5

Trustpilot

Lauren answered promptly and had…

Lauren answered promptly and had problem passed on to relevant department in 5 mins flat!

Carol · 4 July 2023

Agent replied · 10 June 2024

Hi Carol,It is great to hear that Lauren was able to answer your query so effectively. Thank you for taking the time to leave her a 5* review.Kind RegardsDavid

5/5

Trustpilot

Laura listened and got my problem…

Laura listened and got my problem sorted out v quicky

Lorraine · 8 November 2023

Agent replied · 10 June 2024

Hi Laura Thank you for leaving us a 5* review and i am so glad Laura helped your problem and got it sorted quickly. Thank you Stephenie

5/5

Trustpilot

Problems with Internal door handles

Was really helpful and manged to help me with what i needed.

Customer · 18 September 2023

Agent replied · 10 June 2024

Good Afternoon,Thank you for taking the time to leave a 5* review. We appreciate your feedback.Kind RegardsDavid

5/5

Trustpilot

Very helpful and polite

Shelley · 15 March 2024

Agent replied · 10 June 2024

Hello ShelleyThank you for your 5* review, we appreciate all reviews. Kind regards Stephenie

5/5

Trustpilot

Repair query

Didn't wait endlessly for a response, and the issue was dealt with quickly.

Julie · 17 August 2023

Agent replied · 10 June 2024

Hi Julie,Great to hear your issue was responded to quickly. Please don't hesitate to contact us if you need any further support.Thanks, Jordanhttps://www.homegroup.org.uk/get-in-touch

5/5

Trustpilot

Great help

Very assertive, kept me up to date to let me know what was happening and no awkward silences and completed job that was requested. Overall very helpful

Louise · 31 March 2022

Agent replied · 10 June 2024

Good morning Louise, Thank you for taking the time to leave us a 5 star review!! I'm so pleased to hear our advisor was able to keep you in the loop with your issues and was overall very helpful.Thanks, Laura

5/5

Trustpilot

The staff were very helpful and…

The staff were very helpful and effeciant with my problem

Robert · 30 October 2023

Agent replied · 10 June 2024

Hi Robert,It is excellent to hear about the helpful service that you had with us. Thank you for leaving a 5* review, it is much appreciated.Kind RegardsDavid

5/5

Trustpilot

Prompt replies to questions and…

Prompt replies to questions and explained what would happen and expected lead times.

Joanne · 7 August 2023

Agent replied · 10 June 2024

Hello,Its great to hear that you received a prompt response to your query. Thank you for taking the time to leave a 5* review.Kind regardsStephanie

5/5

Trustpilot

Hailee on Live Chat answered all my…

Hailee on Live Chat answered all my questions, it was a pleasure to speak to her.

LuW · 10 May 2023

Agent replied · 10 June 2024

Hi LuW,We are happy to hear Hailee managed to answer all your questions and that she was a pleasure to speak to, thank you for taking the time to leave such a positive review, your kind words will be passed over. Thanks,Rebecca

5/5

Trustpilot

The Housing operator that I was…

The Housing operator that I was speaking to was very helpful and very understanding

Bernadette · 5 July 2023

Agent replied · 10 June 2024

Pleased to hear you received great service from us

5/5

Trustpilot

Informative

Very pleasant experience talking to the agent he was very helpful and answered my questions satisfactorily

Kathleen · 4 May 2023

Agent replied · 10 June 2024

Hi Kathleen,It is excellent to hear that the advisor you spoke with was very helpful. Thank you for taking the time to leave a 5* review.Kind RegardsDavid

5/5

Trustpilot

Very helpful and polite.

Sarah · 26 February 2024

Agent replied · 10 June 2024

Hello Sarah Thank you for taking the time to leave us some great feedback, I am glad you feel we were helpful and polite.Kind regards Stephenie

5/5

Trustpilot

Help with repairs

They helped me a lot with solving my problem

Bober · 6 November 2023

Agent replied · 10 June 2024

Hi Bober Thank you for leaving a 5* review for us we really appreciate it and we are glad we could help solve your problem.Thanks again Stephenie

5/5

Trustpilot

Repair

Got the help I needed

Jimbeasley · 1 February 2024

Agent replied · 10 June 2024

Good Morning JimThank you for taking the time to leave us a 5* review. It's great to hear that you were happy with the service we provided.Kind RegardsLouise

5/5

Trustpilot

Thomas the operator was friendly

Thomas the operator was friendly, helpful and quickly dealt with my query.

Paul · 18 August 2023

Agent replied · 10 June 2024

Good morning PaulThank you for leaving us a 5* review, I'm glad Thomas could help you and your issue was resolved. Please don't hesitate to contact us if you need any further support.Kind regardsStepheniehttps://www.homegroup.org.uk/get-in-touch

5/5

Trustpilot

Helpful friendly and responsive

Anna · 21 February 2024

Agent replied · 10 June 2024

Hello AnnaThank you for taking the time to leave us a 5* review.Kind regards Stephenie

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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