Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery kind ,patient and helpful…
Very kind ,patient and helpful treatment.
Nora · 19 February 2024
Agent replied · 10 June 2024
Good afternoon Nora Thank you for taking your time to leave us a great review, We really appreciate all 5* reviews, I am glad they were able to help you.Thank you Stephenie
★★★★★ 5/5
TrustpilotReally friendly staff
Really friendly staff, always happy to help, always find an answer and resolve any issues
Anon · 17 July 2023
Agent replied · 10 June 2024
Hi It is great to hear that Russell was able to help you find a resolution and help with any issues. Thank you for taking the time to leave him a 5* review.Kind RegardsStephenie
★★★★★ 5/5
TrustpilotOnline chat
Online chat, David, was an exceptional help and made my experience a truly positive one.
Abroudjameur · 17 July 2023
Agent replied · 10 June 2024
Hi Abroudjameur It is great to hear that David was exceptional help and made your experience so positive through Live Chat. Thank you for taking the time to leave him a 5* review.Kind RegardsStephenie
★★★★★ 5/5
TrustpilotVery helpful and efficient
Very efficient and friendly quick response. Very helpful
Elisa · 4 January 2024
Agent replied · 10 June 2024
Hello ElisaThank you for taking the time today to leave us some feedback and of course 5* we want to make sure our customers get the best seervice.Thank you Stephenie
★★★★★ 5/5
TrustpilotStephanie was brilliant
The agent who solve my case was very nice and instant helped me with my issue
Mariama · 15 June 2023
Agent replied · 10 June 2024
Hi Mariama,It is brilliant to hear that Stephanie was so helpful. I have passed your kind words across to her.Kind RegardsDavid
★★★★★ 5/5
TrustpilotRepairs help
Quick helpfully understanding
Emma · 17 April 2024
Agent replied · 10 June 2024
Hi, Emma thank you for taking the time to give us this 5* review!. We are pleased you had a good experience, We appreciate the feedback.Kind regardsLauren
★★★★★ 5/5
TrustpilotVery helpful advisor!
The advisor was very helpful and resolved my problem very quickly.
Sarah-Louise · 19 October 2023
Agent replied · 10 June 2024
Hi Sarah-Louise,It is brilliant to hear that the advisor you spoke with was so helpful. Thank you for taking the time to leave a 5* review.Kind RegardsDavid
★★★★★ 5/5
TrustpilotVery helpful advisor answered all my…
Very helpful advisor answered all my issues
Cathy · 19 January 2024
Agent replied · 10 June 2024
Good morning CathyThank you for taking the time to leave us some feedback we appreciate this. I am glad our advisor was helpful.Kind regards Stephenie
★★★★★ 5/5
TrustpilotLauren answered promptly and had…
Lauren answered promptly and had problem passed on to relevant department in 5 mins flat!
Carol · 4 July 2023
Agent replied · 10 June 2024
Hi Carol,It is great to hear that Lauren was able to answer your query so effectively. Thank you for taking the time to leave her a 5* review.Kind RegardsDavid
★★★★★ 5/5
TrustpilotLaura listened and got my problem…
Laura listened and got my problem sorted out v quicky
Lorraine · 8 November 2023
Agent replied · 10 June 2024
Hi Laura Thank you for leaving us a 5* review and i am so glad Laura helped your problem and got it sorted quickly. Thank you Stephenie
★★★★★ 5/5
TrustpilotProblems with Internal door handles
Was really helpful and manged to help me with what i needed.
Customer · 18 September 2023
Agent replied · 10 June 2024
Good Afternoon,Thank you for taking the time to leave a 5* review. We appreciate your feedback.Kind RegardsDavid
★★★★★ 5/5
TrustpilotVery helpful and polite
Shelley · 15 March 2024
Agent replied · 10 June 2024
Hello ShelleyThank you for your 5* review, we appreciate all reviews. Kind regards Stephenie
★★★★★ 5/5
TrustpilotRepair query
Didn't wait endlessly for a response, and the issue was dealt with quickly.
Julie · 17 August 2023
Agent replied · 10 June 2024
Hi Julie,Great to hear your issue was responded to quickly. Please don't hesitate to contact us if you need any further support.Thanks, Jordanhttps://www.homegroup.org.uk/get-in-touch
★★★★★ 5/5
TrustpilotGreat help
Very assertive, kept me up to date to let me know what was happening and no awkward silences and completed job that was requested. Overall very helpful
Louise · 31 March 2022
Agent replied · 10 June 2024
Good morning Louise, Thank you for taking the time to leave us a 5 star review!! I'm so pleased to hear our advisor was able to keep you in the loop with your issues and was overall very helpful.Thanks, Laura
★★★★★ 5/5
TrustpilotThe staff were very helpful and…
The staff were very helpful and effeciant with my problem
Robert · 30 October 2023
Agent replied · 10 June 2024
Hi Robert,It is excellent to hear about the helpful service that you had with us. Thank you for leaving a 5* review, it is much appreciated.Kind RegardsDavid
★★★★★ 5/5
TrustpilotPrompt replies to questions and…
Prompt replies to questions and explained what would happen and expected lead times.
Joanne · 7 August 2023
Agent replied · 10 June 2024
Hello,Its great to hear that you received a prompt response to your query. Thank you for taking the time to leave a 5* review.Kind regardsStephanie
★★★★★ 5/5
TrustpilotHailee on Live Chat answered all my…
Hailee on Live Chat answered all my questions, it was a pleasure to speak to her.
LuW · 10 May 2023
Agent replied · 10 June 2024
Hi LuW,We are happy to hear Hailee managed to answer all your questions and that she was a pleasure to speak to, thank you for taking the time to leave such a positive review, your kind words will be passed over. Thanks,Rebecca
★★★★★ 5/5
TrustpilotThe Housing operator that I was…
The Housing operator that I was speaking to was very helpful and very understanding
Bernadette · 5 July 2023
Agent replied · 10 June 2024
Pleased to hear you received great service from us
★★★★★ 5/5
TrustpilotInformative
Very pleasant experience talking to the agent he was very helpful and answered my questions satisfactorily
Kathleen · 4 May 2023
Agent replied · 10 June 2024
Hi Kathleen,It is excellent to hear that the advisor you spoke with was very helpful. Thank you for taking the time to leave a 5* review.Kind RegardsDavid
★★★★★ 5/5
TrustpilotVery helpful and polite.
Sarah · 26 February 2024
Agent replied · 10 June 2024
Hello Sarah Thank you for taking the time to leave us some great feedback, I am glad you feel we were helpful and polite.Kind regards Stephenie
★★★★★ 5/5
TrustpilotHelp with repairs
They helped me a lot with solving my problem
Bober · 6 November 2023
Agent replied · 10 June 2024
Hi Bober Thank you for leaving a 5* review for us we really appreciate it and we are glad we could help solve your problem.Thanks again Stephenie
★★★★★ 5/5
TrustpilotRepair
Got the help I needed
Jimbeasley · 1 February 2024
Agent replied · 10 June 2024
Good Morning JimThank you for taking the time to leave us a 5* review. It's great to hear that you were happy with the service we provided.Kind RegardsLouise
★★★★★ 5/5
TrustpilotThomas the operator was friendly
Thomas the operator was friendly, helpful and quickly dealt with my query.
Paul · 18 August 2023
Agent replied · 10 June 2024
Good morning PaulThank you for leaving us a 5* review, I'm glad Thomas could help you and your issue was resolved. Please don't hesitate to contact us if you need any further support.Kind regardsStepheniehttps://www.homegroup.org.uk/get-in-touch
★★★★★ 5/5
TrustpilotHelpful friendly and responsive
Anna · 21 February 2024
Agent replied · 10 June 2024
Hello AnnaThank you for taking the time to leave us a 5* review.Kind regards Stephenie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.