Trusted Agent profile · London
★★★★★
1,103 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,103 reviews on two platforms, including 5 Google reviews rated 1.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely lady and very helpful
Lovely lady and very helpful. Ended my chat happy things was sorted
Good Afternoon KatieIts lovely to hear that our Advisor was very helpful today and managed to deal with your query. We appreciate your lovely comments and thank you for your 5* review.Kind RegardsLouise
5/5
TrustpilotHelpful friendly and responsive
Hello AnnaThank you for taking the time to leave us a 5* review.Kind regards Stephenie
5/5
TrustpilotDid not have to wait long for response…
Did not have to wait long for response and my issue is getting sorted
Good Afternoon,Thank you very much for leaving a 5* review. I am glad to hear that your issue is getting sorted out.Kind RegardsDavid
5/5
TrustpilotNever had any problems with home group…
Never had any problems with home group and are easy to contact and helpful
Hi Deborah,Thank you very much for taking the time to leave a 5* review. It is brilliant that we were so helpful.Kind RegardsDavid
2/5
TrustpilotBecause this the 3 time they said…
Because this the 3 time they said coming to resolve the issues but did not
Hi Midia, I'm sorry to hear that your issues still haven't been resolved. It would be helpful to know if you have made a complaint about this. Could you contact us and tell us more as we’re really keen to help. It would be extra helpful if you could mention that you’ve talked to us on Trustpilot, giving us your user name, so we can link all your queries together.Thanks,Rebecca
5/5
TrustpilotVery good and quick response.Thanks and…
Very good and quick response.Thanks and as always commendable!
Hi Nicholas,It is brilliant to hear about your experience with us, thank you for taking the time to leave a 5* review, it is much appreciated.ThanksDavid
5/5
TrustpilotFast and efficient customer service
Initiated contact through webchat. Was answered almost immediately and my request fulfilled. Excellent service.
Hi Theresa,Thank you for taking the time to leave a lovely review for our live chat service. I'm glad we were able to help you efficiently when you spoke to us :) !Kind Regards,Phoebe
5/5
Trustpilothad to wait a bit but lines were…
had to wait a bit but lines were busy too clare was very efficiant well done
Hello June,Thanks for taking the time to leave us a 5 star review. I'm glad that we were able to help.Kind Regards,Louise
5/5
TrustpilotVery helpful and straight to the point…
Very helpful and straight to the point with the enquiry that i had
Good Evening,Thank you very much for leaving Home Group a 5* review. It is great to hear that you received an efficient service.Kind RegardsDavid
5/5
TrustpilotShorter than expected wait
Shorter than expected wait, professional, friendly and efficient. Happy customer 😊
Hello DWe appreciate your 5* feedback today. Glad we could help :) Thank you Stephenie
5/5
TrustpilotChatted to David today he arranged a…
Chatted to David today he arranged a repair right away, great customer service.
Hi there,Thank you for taking the time out of your day to leave David a 5 star review. We are glad to hear that he has provided you a efficient and stress free customer experience. I have passed your feedback over to him and he appreciates it !Kind Regards,Phoebe
5/5
TrustpilotLindsay sorted out two appointments for…
Lindsay sorted out two appointments for my repairs and did it very quickly
Hi Sylvia,It is brilliant that Lindsay could sort out your appointments. Thank you for leaving a 5* review, I have passed on this review to her.Kind RegardsDavid
5/5
TrustpilotThe helpfulness of the lady
The helpfulness of the lady I spoke with(Lauren).She was polite, quick and efficient.
Hi Ian,It is great to hear that Lauren was so helpful and polite. Thank you for taking the time to leave a 5* review.Kind RegardsDavid
5/5
TrustpilotCoomunication very good
Very easy to talk to and easy to get through. Issue reported within minutes.
Hi Stephen, We are happy to hear our live chat service was straightforward to get through to and our advisors managed to deal with your issue fast and efficiently, thank you for taking time out to leave such a positive review. Thanks,Rebecca
5/5
TrustpilotVery quick response from Louise on…
Very quick response from Louise on live chat. Dealt with my query very efficiently.
Hi Neil, Thank you for taking the time to leave a 5* review for Louise, we are happy to hear she dealt with your enquiry fast and efficiently and provided you with an excellent service. Thanks, Rebecca
4/5
Trustpilotoperator was helpful however waiting 2…
operator was helpful however waiting 2 weeks for a repair not so good
Hi Joseph,We do advise that repairs can take up to 12 weeks but it is great to hear that the operator was able to help out. Kind RegardsDavid
5/5
TrustpilotQuick and easy
Quick and easy, Thanks
Good Morning Nedyalko Thank you for your 5* review we appreciate all feedback. I am glad we could help you.Take careStephenie
5/5
TrustpilotReported a repair
Reported a repair using the chat facility and had my issue dealt with swiftly by Tracy. Thank you for a great service 😊
Hi Zoe,I have passed on your positive feedback to Tracy and the team :)Thanks, Jordan
5/5
TrustpilotI reported an issue and it’s being…dealt with promptly
I reported an issue and it’s being dealt with promptly and courteously
Hi Robyn,It is great to hear that your issue is being dealt with. Thank you for taking the time to leave a 5* review.Kind RegardsDavid
4/5
TrustpilotDate in customer services was helpful
Date in customer services was helpful and swift.
Hi Robert. Thank you for taking time to leave this review, I am very pleased to hear that you received great customer service!Kind RegardsClare.
5/5
TrustpilotEfficient
I got all the information from Thomas quickly and efficiently
Hey SandraI'm so glad Thomas could help you today. We appreciate the 5* review and I'm glad he was quick and efficient for you.Many thanks Stephenie
5/5
TrustpilotLovely Lady very Helpful and polite…
Lovely Lady very Helpful and polite Nothing was to much bother for her
Hi Christine,Thank you for taking the time to leave a 5* review. It is great that the lady you spoke with was so helpful and polite.Kind RegardsDavid
5/5
TrustpilotProfessional
Prompt, efficient customer service.
Hi Khelaf,Thank you very much for taking the time to leave a 5* review. It is great to hear of the service that you received.Kind RegardsDavid
5/5
TrustpilotReally good and prompt live chat
Really good and prompt live chat, Thank you.,
Hi Victoria,It is brilliant to hear of your experience using live chat. Thank you for taking the time to leave a 5* review.Kind RegardsDavid
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
