Holland Properties London reviews

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Excellent Service!

⭐️⭐️⭐️⭐️⭐️ Excellent Service! ANTHONY was a fantastic property manager, professional, helpful, and always willing to assist. His dedication made everything easy and stress-free. Highly recommend! ⭐️⭐️⭐️⭐️⭐️ Outstanding Service! From day one, LEO was polite, professional, and incredibly helpful. He patiently guided us through everything and negotiated on our behalf. Thanks to him, we finally got the place, truly grateful!

ANU · 29 January 2025

★★★★★ 5/5

Google

Have called up this morning to enquire about a property, very politely and professionally have been told that an offer is in the works for said property, but the offer is informal and not in writing yet, so a viewing for this evening was still possible. Had a very pleasant conversation. The explanation on the offer situation - excellent, and how these things should be done by other agents, no beating around the bush, clear, honest and simple. Absolutely understandable in terms of whoever was placing the "informal" offer - either it's set in stone or it's not, clients should not mess agents about either. Called later in the day regarding the viewing (was actually looking to either reschedule or cancel since booked several others for this and following evenings). Brought up the conversation in the morning, maybe worded something not exactly right ("you've told me in the morning that there was an offer" is of course slightly vague, abrupt and assertive on my end, was in a rush). The lady I spoke to in the morning wasn't as polite, as I said, possibly some miscommunication on my end or just a long day, hope she had a lovely evening afterwards. Won't see the property - customer service is customer service after all - but generally seem like a very professional and honest agency, and thank you for the time you've given me. Btw, that situation with the obnoxious tenant with the tile work earlier in the reviews - nice work, maybe a bit too aggressive in your response, but it is very clear who's right in the situation. Slightly cheeky to respond to him through a 5 star review for yourselves though, but here's another 5 star from me :)

Lann · 13 June 2018

★★★★★ 4/5

Google

As a current tenant, I would just like to say that Holland Properties have done a really great job in assisting me with recent move. Both Nick and Tierney in Lettings have been very organised and efficient with my requests and Daniel in Property Services has made every effort to ensure that any problems were dealt with quickly within my first week - even though this was actually the landlord's responsibility. In my case, they have been a pleasure to work with :-)

Han · 13 June 2017

★★★★★ 1/5

Google

As far as I'm concerned, these people are thieves. After ending our contract, they never paid us for the last month of rent and we then found out that they had charged us a year earlier to repair a window that never got repaired. They ignored our and the tenant's messages. Use anyone else.

Pierre · 12 June 2023

★★★★★ 1/5

Google

The past management was helpful, precise and prompt in the renewal of the contract Update 2023 The new management delays priority maintenance and raises accusations without checking with their account team. Ridiculous, avoid. Update to reply to the comment below: have you searched by surname?

Manya · 13 January 2024

★★★★★ 5/5

Google

Jordan at Holland Properties is so sweet and friendly! He made the process of my partner & I getting a place super easy and smooth after a tumultuous 2 months of intensive searching. I’ll deffo be going back to Holland Properties whenever we decide to look for a new place!

Awele · 15 September 2023

★★★★★ 5/5

Trustpilot

Kelly Zhang was provided best customer…

Kelly Zhang was provided best customer services

Ashin · 23 January 2025

★★★★★ 5/5

Google

I'm delighted to share this review for Leo Poaty! He’s been really helpful, his dedication and support has been invaluable. From timely maintenance to excellent communication, he’s made renting a breeze. I appreciate his responsiveness and commitment to ensuring a pleasant living experience. Really outstanding service !

Oluwateniola · 14 November 2023

★★★★★ 4/5

Google

Our experience with Holland Properties has been great so far. They respond well when we reach out and follow up regarding any issues. We recently had a maintenance request and Jordan was excellent to work with!

H · 12 June 2023

★★★★★ 5/5

Trustpilot

Had a great experience recently renting…

Had a great experience recently renting with Holland Properties, Gabi especially; what a great agent! She was really accommodating, genuine and helpful. Definitely one of the better experiences we’ve had with an estate agent. Highly recommend!

Gabriela · 8 August 2025

★★★★★ 5/5

Google

Nick and the team are very helpful and friendly. Nick replies to emails very quickly and always gives the requested information. He is professional and respectful.

Rowena · 13 June 2018

★★★★★ 5/5

Trustpilot

My experience so far since renting with…

My experience so far since renting with this agency has been fantastic. Anthony my managing agent for the past 2 years has been wonderful. He is quick to respond to repair issues and communicates very clearly. Tenants satisfaction is of major priority for him. I highly recommend

Adewale · 12 March 2025

★★★★★ 1/5

Google

Dreadful company with unprofessional management. I've been in a property they manage for the last 3 years, and the work they do is always sub standard and they are unwilling to resolve issues - I've had to threaten court action. I can't wait for the tenancy to end so that I can move out and be rid of this unprofessional bunch of cowboys. Avoid the agency as either a landlord or tenant like the plague.

Glen · 13 June 2016

★★★★★ 1/5

Google

Unacceptable move in service- tenants beware! I was informed that the property would be cleaned to professional standard before move in and that a new fridge would be provided. Since then I have been told that I will be waiting at least three weeks for the fridge, meaning I need to spend extortionate amounts of money buying fresh food every day. Communication from Holland Properties has been slow and misleading (e.g. they asked me what dates I was available for fridge delivery this week, only to come back with a date over two weeks away). Additionally the property was not cleaned to a professional standard before move in. I'm willing to update this review if I get delivery of the fridge in the next week.

Meadhbh · 12 June 2023

★★★★★ 5/5

Google

Had the privilege of working with Gabriela. She helped me find a suitable property and was very supportive throughout the whole process!!

Asha · 16 November 2025

★★★★★ 5/5

Google

Were very helpful and quick to get me into my new flat! Friendly , patient, and made a stressful situation more than manageable.

Alex · 11 October 2024

★★★★★ 1/5

Trustpilot

Dodgy Clause

Apart from other reservations, as a landlord I decided not to take things further with this company when I discovered that there was a clause in their terms and conditions which stated that: “Upon termination of the Management services, the parties acknowledge and agree that the Premises shall immediately be subject to the Let Only services and the applicable Let Only fees shall become due and payable to us upon receipt of the first month’s rent following the termination of the Management services. For avoidance of doubt the appropriate let-only fee will be calculated on the premise of a new let-only service and recurring fees calculated under that same premise.” These clauses are notorious. It makes no difference that the agent might have already had more than its pound of flesh for finding your tenant. If you find their service unsatisfactory, you are in danger of having to continue paying them long after you switch to another managing agent. Their let only fee is 10%. There are plenty of letting agents out there who do not do this. I found one quite easily without paying a higher rate of commission for full management. Agreeing to terms like this is madness, in my opinion. Don’t do it.

Maria · 24 February 2023

★★★★★ 1/5

Trustpilot

Shocking experience!

Shocking experience! It is unbelievable that in this day and age you’ll find agencies like this. Mould everywhere causing health issues, hole in the microwave what can cause fire, unpaid bills for over £2000 resulting in energy cuts. You’ll be without light, water and internet for weeks! They will be entering property illegally without a 24 h notice. No cleaning service which you pay for. You will never get service you’ll pay for or even basic standard of living. When you’ll report your issues they will ignore you and wont answer your calls or emails. Esspecially Jorge who we were dealing with. All the tenants are deeply disappointed and we will be reporting this trading standards to Property Ombudsman. I just wish I could post a photos here so you’ll see this shocking standards of service.

Sofia · 23 February 2023

★★★★★ 5/5

Google

I have had the pleasure of having Anthony as my property manager. At every instance he has been reliable, prompt and responsive to our needs. His professional services and communication are outstanding and I highly recommend him if you are seeking excellence in the care of your property or tenants.

Blessing · 20 November 2024

★★★★★ 5/5

Google

Jordan at Holland has been super supportive and knowledgeable through a tricky situation with a previous letting agency. Feeling very heard and looked after. And got some serious issue fixed very quickly. Thanks x

Harriet · 12 February 2024

★★★★★ 5/5

Trustpilot

I wanted to express my sincere…

I wanted to express my sincere appreciation to Leo for his time and effort in explaining everything about the property. Leo's explanations were exceptional, and his friendly and informative approach made the process much easier for us.

Gozal · 8 May 2025

★★★★★ 1/5

Trustpilot

I would even go with a 0 star if…

I would even go with a 0 star if possible with the experience I had just for booking a viewing. Sent a message via rightmove to book a viewing... left my details multiple times over call but never had a call back... they now reduced £200 on same property I was asking to book a viewing 🤦🏻‍♂️. I don't understand how can they be so bad with simple things like booking a viewing.

Unknown · 16 August 2023

★★★★★ 5/5

Trustpilot

Finchley, great choice

I bought my property from HP for investment when I was living in Hong Kong. It has worked very well for me to be honest. It has been rented out. My daughter's dance school is in Finchley and she is looking forward to move in one day. Its a lovely place Freddy.

Kevin · 5 August 2022

★★★★★ 5/5

Trustpilot

Amazing experience with Holland…

Amazing experience with Holland properties, massive thank you to Elsa.She was very helpful with the boiler issue we had last time, she was keeping on track with works carrying on from the contractors

Kevin · 25 November 2022