5/5
GoogleThanks Leo Manager . He fixed all problems finally.
Agent replied · 11 June 2024
Thank you Yan Yan and best wishes to you for 2024. Best regards, Holland Properties
Trusted Agent profile · London
Holland Properties London reviews
★★★★★
298 reviews across 2 platforms
429, Westferry Road, London, E14 3AN
Holland Properties's office in London, at 429, is rated 4.1 out of 5 across 298 reviews on two platforms, including 209 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotOutstanding service
I rented a property with them for almost 2 years and I can say that they are absolutely fantastic when managing a property. All issues we ever had in the property were solved extremely fast. Once the engineer came to the property within 30 min from the moment I reported the issue. They were always very kind and professional. I really wanted to stay with them, but at that moment they didn't have what I was looking for, otherwise I would have stayed with the same agency. Much better than many agencies around London.Thanks so much for all the services and care, my flatmates and I had a great time when renting with Holland Properties
Agent replied · 24 August 2024
Hello Janesh,Thank you for taking the time to review us! I’m sure teh team will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team.Thanks again, we appreciate it!
4/5
TrustpilotElsa just gets things done
Trusting an organisation to manage a property is down to the quality of the people that they employ. Of the people that I can rely on to sort any issue with my rental at Holland Properties - I can safely say that when Elsa is involved it is sorted to the highest standard.
5/5
GoogleThis review is dedicated to Jordan at Holland properties! He has made the tiring task of looking for a property smooth and easy. He has been really attentive and quick to answer any queries. I feel confident in recommending Jordan and the teams services to others looking for a reliable properties management company.
Agent replied · 11 June 2024
Hi Taufan, thank you so much for taking the time to give us this glowing review. It means the world and especially to Jordan who we are very proud to have as a member of our team here in the office. Best wishes for 2024! Holland Properties Team
4/5
GoogleTayler is very helpful and responsive to all my enquiries!
Agent replied · 11 June 2024
Thank you Niki for taking the time to review us and we very much look forward to continuing our working relationship with your asset in London. :-)
4/5
GoogleHolland Property has served as my housing agent since 2021, and despite encountering some bumps along the way, my recent interaction with Leo, a property manager, has been quite satisfying. Leo consistently demonstrates excellent customer service and transparency. It's reassuring to encounter agents who genuinely consider the well-being of tenants.
Agent replied · 9 June 2024
Dear Mr. Walters, Thank you kindly for taking the time for your considered review. We have been through a management change in the last year as we recognised that we could do so much more to up the level of customer service we provide our valued landlords, such as yourself. I am overall very pleased to hear that you have seen the improvements recently as the team has been working tremendously hard to implement the new changes required to meet our clients high expectations. Leo is a highly valued member of our team and I am sure he will delighted with your feedback. I hope that this year you can see the results more consistently and therefore can amend the 4 starts into an all round 5 star review that is so important for our business. Looking forward to our continued collaboration together. All the best, Holland Properties
5/5
TrustpilotAll went well thank you!:) Everything…
All went well thank you!:) Everything went smoothly from the booking to the move-in. Great service! Communication is great as replies were quick from Vincenzo and team! Thanks!
Agent replied · 24 August 2024
Hello Janesh,Thank you for taking the time to review us! I’m sure Vincenzo will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team.Thanks again, we appreciate it!
5/5
GoogleKelly has been our property manager for a long time and she has always been very helpful and responsive during our tenancy with Holland Properties.
1/5
TrustpilotAs a landlord
As a landlord, my experience with Holland Properties has been nothing short of a nightmare. Their management team is utterly incompetent, failing to address tenant complaints in a timely manner and allowing property maintenance to deteriorate to unacceptable levels. Their lack of communication and transparency has resulted in constant turnover and vacancies, costing me both time and money. To add insult to injury, their fee structure is exorbitant for the poor service they provide. I would strongly advise fellow landlords to steer clear of Holland Properties unless they enjoy frustration and financial loss. In addition to their abysmal management practices, Holland Properties has demonstrated a blatant disregard for the financial well-being of landlords and contractors alike. I recently discovered that they charge inflated fees for services such as Electrical Installation Condition Reports (EICRs), demanding nearly double the market rate while pocketing the difference. As a landlord, it's infuriating to realise that I've been overcharged for essential maintenance tasks that could have been sourced independently for a fraction of the cost. This unethical behavior only adds insult to injury, further cementing my decision to sever ties with Holland Properties and warn others against falling victim to their predatory practices
5/5
TrustpilotCommitted Agents
Dear Gabi and Priance, I want to sincerely thank you both for your support and hard work in helping us secure the flat. Your dedication and persistence in guiding us through the guarantor process made a real difference, and we are very grateful.
5/5
TrustpilotVery positive experience
I’ve been searching for a property for quite a while and I’m so grateful for all the help and support Gabriela provided. She is knowledgeable, super friendly, and really supportive. Her positive attitude made the whole experience much smoother and far less stressful. Highly recommend!
1/5
TrustpilotI strongly recommend against renting…
I strongly recommend against renting from this company or letting them manage a property for you. A lot of these reviews don't look like tenants but people who personally know employees. I have been in a rental with them for 7 months. I took us 4 weeks to get approved while waiting on a background check (with no history), and then they required for us to put down $9,435 to move in. I ended up getting them to agree on $7,862 which I still thought was absurd but we liked the house. Then the issues started. They got angry at us for getting our own wifi and not using the owner's, which would be billed to us. Once they realized they forgot to put it in the lease or notify us, they apologized and we were okay but were required to figure out how to connect part of the property to our personal wifi. Later the dishwasher had an issue which wasn't caused by us. They told us we'd need to pay for the technician and said it was non-negotiable and were aggressive with the demand. Once we clarified that there was a miscommunication going on, they apologized and we were okay. (again) As a tenant you have to do a quarterly inspection where you upload 15-25 pictures for each area, of every part of every room and hallway. If you don't do it by the time limit they bill you an extra portion of your rent. Their painting crew missed a giant square (about 4 foot x 2 foot) in the main room which is a different color and the first thing we see when we walk in the room. It's cosmetic so not being fixed. Part of our billing includes quarterly air filters which haven't been arriving. Communication with them just seems threatening and weirdly aggressive. Then you have to back track to clarify the issue and they apologize and try to fix it later (sometimes). Mili C has been especially aggressive which is who's in management. We recently asked to move out with a 60 day notice because of all of the issues and she responded in writing by saying "many of the above items aren't even an issue" and threatened that we would be charged $4,717.50 out of our deposit if we move out early.
5/5
GoogleRented a place in London from Holland for a number of years. Very positive experience. Open and accessible, and we had very few issues with the property but all were resolved very quickly. Good people to rent from!
Agent replied · 23 October 2024
Dear Stuart, Thank you for this sparkling review. It has been great looking after you and your family whilst in London and we would like to wish you all the best for the future. Best wishes, Holland Properties
1/5
GoogleA very bad experience after check out as the agent refuses to return deposit. After waiting for one month, I have to dispute, but after waiting for another month, I was told that they also refused to send the deposit to the tenancy dispute scheme. It looks like there's still a long way to go to receive my deposit back.
Agent replied · 11 June 2024
Dear Ang, We appreciate all comments and opinions from our customers as they help us improve our services. However, we couldn't locate your name in our system, which makes it difficult for us to address your specific concerns. If you could kindly reach out to our customer support team (020 7538 5554) with more details about your experience, we will do our best to resolve any issues you may have encountered. Best regards,
5/5
GoogleWe had such a lovely experience finding a property through Gabi, she genuinely cares! She supported us every step of the way. We’re now happily settled in our new place and couldn’t be more grateful!
5/5
GoogleVincenzo is a very good agent with great patience and efficiency.
Agent replied · 11 June 2024
Hi Zihan, Thank you for taking the time to review us! I’m sure the Vincenzo will be thrilled to hear this. Thanks again, we appreciate it!
5/5
TrustpilotGreat service from Jorge
Jorge has been managing my apartment for several years now and always finds good tenants. I was particularly pleased that he found me a quality tenant last week that was willing to pay a premium rent. His service, and that of Holland Properties is consistently of a reassuringly excellent standard.
2/5
GoogleDifficult to reach them the entire time during my tenancy. Hasn't released my deposit almost 2 months after my tenancy ended. Genuinely the worst experience I've had with any property agent. EDIT: The Manager, Bethany, has since sorted my deposit issues and was helpful and communicative.
Agent replied · 11 June 2024
Dear Harry, Thank you for bringing this to my attention so quickly and for your time on the phone yesterday. I am glad we were able to speak about this and have it resolved quickly for you. You now have my email and mobile number, so if any other issues arise please get in touch with me directly. Thank you and best wishes, Bethany General Manager
1/5
GoogleVery unprofessional and irresponsible team. Friendly to make a sale, but too many mistakes leave a bad taste in the mouth. Wasting far too much time following up with this agency for every little thing. They do not answer their phones, never call back to return a call after declining it. Ridiculous customer service.
Agent replied · 11 June 2024
Dear G P, Thank you for taking the time to review. We take all feedback seriously and we would like to investigate this matter further. We are however struggling to find any information on your file at all so we are unsure on what matter you are referring to. Please can you send an email to us at freddie@hollandproperties.co.uk and our managment team will deal with your complainant directly. Thank you.
5/5
TrustpilotMaintanance
Anthony has been very helpful with our maintanance issues!
5/5
GoogleStarting with a new agency in London and shifting places is always hectic, the guy who helped me with the viewings and all the stuff required was Jordan. He's a star and really helpful.
Agent replied · 11 June 2024
Dear Neil, We are so grateful that you have given up your time to write this fantastic review for us. We are delighted to help you and we look forward to keeping in touch. All the best, The Holland Properties Team
4/5
GoogleSince Anthony took over, Holland Properties management service has improved tremendous. Anthony followed up closely on the renovation of my property, trying to chase the ex tenants on the damages etc.
Agent replied · 11 June 2024
Dear Ls Goh, We would like to thank you for your feedback which is duly noted. We acknowledge a bumpy start to life under our Management but we are very confident in establishing a professional long term relationship with you. Thank you for the opportunity and we look forward to hopefully improving this review inline with consistent great service to you. Best wishes, Holland Properties
5/5
GoogleOku has been great, very professional, excellent communication.
Agent replied · 11 June 2024
Hi Dinesh, Thank you for taking the time to review us! I’m sure Oku will be thrilled to hear this. Thanks again, we appreciate it!
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ Excellent Service!
⭐️⭐️⭐️⭐️⭐️ Excellent Service! ANTHONY was a fantastic property manager, professional, helpful, and always willing to assist. His dedication made everything easy and stress-free. Highly recommend! ⭐️⭐️⭐️⭐️⭐️ Outstanding Service! From day one, LEO was polite, professional, and incredibly helpful. He patiently guided us through everything and negotiated on our behalf. Thanks to him, we finally got the place, truly grateful!
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