1/5
GoogleDO NOT GIVE THEM YOUR DEPOSIT. The company is very incompetent. They have been withholding my deposit for months now, I had to complain to TDS multiples times now and still they haven’t returned me my money.
Trusted Agent profile · London
Holland Properties London reviews
★★★★★
298 reviews across 2 platforms
429, Westferry Road, London, E14 3AN
Holland Properties's office in London, at 429, is rated 4.1 out of 5 across 298 reviews on two platforms, including 209 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotDO NOT GIVE THEM YOUR DEPOSIT
DO NOT GIVE THEM YOUR DEPOSIT. The company is very incompetent. They have been withholding my deposit for months now, I had to complain to TDS multiples times now and still they haven't returned me my money.
5/5
GoogleLeo at Holland Properties provided exceptional customer service as a Property Manager. His expertise, prompt communication, and attention to detail makes every process smooth and stress-free. Highly recommended for anyone seeking a reliable and professional property management experience!
Agent replied · 11 June 2024
Hi Vaughn Roux, Thank you for taking the time to review us! I’m sure the team will be thrilled to hear this. Thanks again, we appreciate it!
5/5
GoogleHighly recommend , was very helpful and polite and was always there at all times when I needed to ask questions. Will be using again in the future
Agent replied · 11 June 2024
Dear Blaine, This is outstanding feedback that the team will be delighted to hear about from you! We hope that we can continue this level of work and build on your confidence and trust in us through great customer service and providing the right outcomes on all your needs. Thank you so taking the time and we look forward to our continued collaboration together. All the very best, The HP Team
5/5
TrustpilotElsa as my property manager is…
Elsa as my property manager is excellent and efficient. She always answers any of queries and gives me peace of mind. That is very hard to find and priceless.
3/5
TrustpilotAmira was amazing
Been with Holland Properties for about 4 months now and there’s been multiple delays with fixing issues at our place but when I had issues with rent I spoke with Amira and she was DEEPLY understanding and it was refreshing speaking to her about my issues. Altogether my time with Holland Properties has been mixed, hopefully it gets better.
5/5
GoogleI called in a problem with my flat and it has been dealt with promptly, efficiently and very politely by Shahena from Holland Properties. I'm very satisfied with the service she provided 😊 …
Agent replied · 11 June 2024
Hello Chryssy, Thank you for taking the time to review us! I’m sure that Shahena will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again, we appreciate it!
5/5
TrustpilotA trustworthy company
A great company, could find an amazing apartment in a very competitive market for good price. Very trustworthy. Special thanks to Vincenzo for professionalism and flexibility.
5/5
GoogleHighly recommended. Our agent was Jordan Fish. He helped us get our nice apartment at a good price; he quickly responded to all our requests, and was always nice and friendly.
Agent replied · 11 June 2024
Hi Anna, This is fantastic news and we are delighted Jordan could help you with great customer service! Thank you for taking the time to review us, its highly appreciated. Best wishes, Holland Team
5/5
GoogleKelly thank you your help you’re very good service.
Agent replied · 11 October 2026
Dear Howie, Thank you so much for your review for Kelly. I am sure she will be over the moon with a 5 star review from you. We look forward to continuing our collaborating together in the London property market. Best wishes, The Holland Properties Team
5/5
GoogleGreat experience, Oku was great and informative, there was nothing he didn't know about the property
1/5
GoogleImpossible to contact, they never call back or respond to emails. Trying to quote us costs with no proof or reasoning behind it. Essentially thieves.
Agent replied · 11 June 2024
Dear Teilo, Thank you for taking the time to review. We are sorry that you feel this way about the service you received and we would like to help resolve any issues you have. We can assure you that we are not in any shape or form a business that is set out in the manner you have spoken of. Please can you guide your complaint to our GM on: Bethany@hollandproperties.co.uk so we can investigate and resolve for you ASAP. Many thanks, The HP Team
5/5
TrustpilotThe best around
I had such a great experience with Holland Proprieties, Vincenzo one of the agent there found me an amazing room, everything was smooth with the move in and all the rest, he’s always available, helpful and making sure you’re happy with your choice, you can truly see that he puts so much effort and dedication on his job.I would definitely recommend them if you’re looking for a property in London.Thank you
5/5
GoogleThe team at Holland have done a terrific job renting and managing my properties. Susanna specifically goes above and beyond in her attention to detail and customer service.
Agent replied · 11 June 2024
Hello Peter, Thank you for taking the time to review us! I’m sure the team will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again, we appreciate it!
5/5
GoogleKelly thank you your help you’re very good service.
Agent replied · 27 August 2024
Dear Howie, Thank you so much for your review for Kelly. I am sure she will be over the moon with a 5 star review from you. We look forward to continuing our collaborating together in the London property market. Best wishes, The Holland Properties Team
5/5
TrustpilotVincenzo is an excellent agent who is…
Vincenzo is an excellent agent who is patient, helpful and professional. I have a very good experience here
1/5
GoogleUnprofessional estate agent! Leo Mampono-Poaty (supposed to be a Sales & Lettings Manager) cancelled the viewing only an hour before the appointment time. The property post code is SE8 5BB.
5/5
GoogleVincenzo at Holland Properties has been most helpful- very prompt, quick to respond and generous in terms of taking out time to go over any questions!
Agent replied · 11 June 2024
Hello Advika, Thank you for taking the time to review us! I’m sure that Vincenzo will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again, we appreciate it!
1/5
GoogleBad experience, didn't care about house issue, we had to fix things by ourselves. Big problem with mold - they said - wipe it off with cloth. They didn't get involved. In the end they took 400£ from our deposit - flat was in good condition.
Agent replied · 11 June 2024
Dear Katarzyna, Thank you for your review, obviously we are disappointed to receive a 1 star review especially as you had renewed your contract after the first year for a further 12 months so would have thought it wasn't so bad. Checking our files I can see that a number or repairs were made over your time in the property but if things were missed we can only apologise now you have vacated. With regards to the mould I can see there was an issue with the bathroom ceiling and the reception room. The matter was looked at by contractors and the matter was caused due to condensation from lack of ventilation. Looking at the property I can see the bathroom has a window but doesn't appear to have an extractor fan and this is a common occurrence in similar properties where tenants don't want to open the windows due to the room becoming too cold which obviously causes a build up of moisture especially in shared flats with only one bathroom. Taking your review on board we shall look to speak with the landlord with regards to adding an extractor fan. Unfortunately other than advising you to manage the situation better there was not much more could be done than to wipe down surfaces and try to open the windows more frequently. You should have been provided with a leaflet advising what the causes are and how to manage such a situation. I would also highlight that we cannot just take monies from your deposit, it was protected through the TDS and requires both landlord and tenant to agree before any monies can be returned to either party. Your landlord had requested deductions based on discrepancies outside of wear and tear between the check in and check out reports, these were discussed with you and your flatmates, some items amended and then all were agreed and signed off by each of you. It is very clearly stated in the deposit release form we provide to each tenant how to proceed should you not agree with the deductions and all details relating to the TDS are again given to you and advice offered to help start a claim should that be the direction you choose.
5/5
GoogleHolland have been outstanding in terms of service. Very committed, very responsive and very switched on. They are right for me as a Non-resident landlord.
Agent replied · 11 June 2024
Hello Dan, Thank you for taking the time to review us! I’m sure the team will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again, we appreciate it!
5/5
GoogleHolland Properties manage a couple of properties for me. They provide an excellent service, sourced reliable tenants quickly, and is hassle free for me.
Agent replied · 11 June 2024
Hello Anthony, Thank you for taking the time to review us! I’m sure the team will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again, we appreciate it!
5/5
GoogleI had my last viewing with Holland Properties. Looking for a right place to live and having so many factors involved can be stressful but meeting estate agents like Oku, makes it easier. I'm so glad he squeezed me in his schedule, before I had to go away. Also the viewing was pleasant and straight forward.
5/5
GoogleWhat an absolute pleasure it was to work with Jordan 👍 …
Agent replied · 11 June 2024
Charta, your review is very warmly received and we are so happy to ear about your experience with us and working with Jordan. He represents our values of customer service and going the extra mile for all our customers. Thank you so much! Best wishes, The HP Team
1/5
Googleterrible move-out service, as Holland properties holding the deposit, no update returnning deposit for over 2 month 😡 (still waiting further process) …
Agent replied · 11 June 2024
Dear Feb Y, We are very sorry to hear about this and we are conducting an investigation with regards to your matter. It would be very helpful if you could please email us at info@hollandproperties.co.uk so that we can help investigate this matter further as we seem to have no details surrounding this to hand. Thank you for taking the time to review. Best wishes, The Holland Properties Team
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