Holland Properties London reviews

★★★★★ 1/5

Google

I would strongly avoid appointing Holland as your letting agents/property managers, unless you want to be scammed. Elsa Ramsamy put forward two contractors to carry out boiler repairs and cylinder works from Gary (Gary Property Services) and Sal (Master Building Service/Master Locking Systems). They seem to work together to provide inflated quotes, so that you only have two extremely high quotes to compare against. Their way of saying two contractors can’t be wrong basically. I mistakenly trusted Holland to source contractors for me as they manage my property, for boiler works and after 7 months and spending nearly £10,000 the tenants still do not have hot water or heating. Their intention is not to fix your problems, but to prolong the period by ‘misdiagnosing’ other ‘issues’ so that you spend money on fixing small parts on your boiler or cylinder, instead of actually getting a new boiler. I’ve still not got a new boiler. I’ve since done my own investigations with a trusted contractor and they have informed me that not only did they ‘misdiagnose’, I’m sure intentionally, but they inflated the quotations significantly which they were absolutely appalled and disgusted by and have now advised me to report them to trading standards. When asked for a breakdown of the costs, one contractor thought that charging me £250 an hour was fair as that’s what he charges. This was £2000 for a days work. Think what you will if the average in London is £90! I told Susana Valdez the general manager and she laughed and said ‘oh did they send a small army? I should have been an engineer’. The sheer incompetence is astounding. She seems to have no clue what goes on at the company and seems to be all talk but no substance. If the manager has a such a lack of professionalism, you can only assume what the employees are like. The cylinder installed a quick google check you can buy for £500 and they charged me £4400 including labour. Landlords which are already stuck in contract with Holland, I do advise you find your own trusted contractor to assess the works required and provide yourself with your own quotes. I suspect they prey on overseas landlords who are not aware of the costs or landlords who take a really hands-off approach. The high ratings are strange and I have suspicion to believe are only from friends, colleague, contractors or family as if you look closer all landlords have the issues with them. From my horrendous experience I just wanted to make others aware so that they are not also scammed by these criminals.

Toni · 16 January 2026

★★★★★ 5/5

Trustpilot

“Priance has been incredibly helpful…

“Priance has been incredibly helpful throughout the entire process and provided clear, professional guidance at every stage. His knowledge, responsiveness, and honest advice gave us confidence and ultimately convinced us that we were making the right decision. He made what could have been a stressful experience feel smooth and straightforward. We especially appreciated his patience, attention to detail, and genuine commitment to help.

Payal · 19 May 2026

★★★★★ 5/5

Google

Holland Properties provided a smooth and professional experience throughout my home search and check-in process. Priance was especially helpful, responsive, clear, and proactive, making everything straightforward and stress-free. I’d highly recommend them for anyone looking for a hassle-free rental experience.

Nitin · 16 March 2026

★★★★★ 5/5

Google

Had a great experience renting with Holland Property. Priance was really helpful and made the whole process easy. Highly recommend!

Anton · 16 March 2026

★★★★★ 5/5

Google

I had the great pleasure of meeting Jordan, who went above and beyond any agent I have come across in all my years renting in London. He completely exceeded my expectations and was extremely helpful during our move, while also being super friendly and polite! Jordan adapted very quickly to our requests without hesitation and even came to the rescue when I had gotten locked in the flat the day after our move. I have not experienced an agent like this before and I could not recommend him enough. Thank you so much Jordan!

Anna · 10 February 2024

★★★★★ 5/5

Trustpilot

Gabi was a breath of fresh air

Gabi was a breath of fresh air! She made what’s usually a stressful process a great experience. You can tell she really cares and goes the extra mile. We had some issues along the way but she stuck with us and really fought to get everything sorted. We’re finally moved in and couldn’t be happier. Honestly, we weren’t sure about Holland Properties at first, but this has been our best renting experience by far.

Martyna · 8 August 2025

★★★★★ 5/5

Google

We have now had our 2nd fabulous experience with Holland Properties… . They moved us swiftly in to the luxurious Greenwich apartment in June 2022, however due to an outstanding employment offer in Leeds, we have had to break the lease and move out at very short notice! Holland have been absolutely outstanding! Their amazing agentJordan, took away all our pressures and from the get go, he found a number of qualified potential tenants who were ready to take over the property from us. We literally left Greenwich last Monday & within 24 hours he had the property professionally cleaned using an end of tenancy firm, fully assessed by the original inventory company and it was re let with new tenants moving in the following day!!! I can’t recommend Jordan/Holland Properties highly enough and I would clearly be extremely happy to use them again.

Blair · 15 September 2023

★★★★★ 5/5

Google

Priance was very helpful during my tenancy set up process. Highly recommended

Ines · 16 March 2026

★★★★★ 1/5

Trustpilot

Holland Properties was the worst renting experience I’ve had in 10 years of living in London.

Things were fine until the deposit was paid and the contract signed, after that, it was all downhill.

Customer · 31 August 2026

★★★★★ 5/5

Google

They work hard and diligently. Priance is my recommended agent.

O.M.L · 16 March 2026

★★★★★ 5/5

Google

Susana at Holland Properties, once again, has surpassed our expectations. As tenants, we can’t thank her enough for her tenacity in getting our request ‘over the line’. We required a replacement sofa bed in time for the arrival of our overseas guests and we only gave her a few days notice. Despite several barriers that came in her way, the sofa bed arrived on time, looking great and we are incredibly grateful for everything she did to make this happen for us. Clearly we have nothing to compare with, however we genuinely don’t believe that there can be many other property agents who give their clients such an incredible service. Thank you so much Susana and your Holland Team!

Michela · 12 June 2023

★★★★★ 5/5

Google

I’ve been renting through Holland Properties for 3 years now and after the sale of the business in 2021 the service levels were definitely not satisfying. However in the last few months they have really worked on their tenant support. My new Property Manager Shahena has been incredibly helpful and professional throughout - she ensures that any request is followed up on in a timely manner. I can definitely recommend her and Holland Properties now, as I’ve seen a big change over the last few months. Thank you Shahena!

Antonia · 12 June 2023

★★★★★ 5/5

Google

Update July 2022 My overall experience after almost a year working with Holland Properties has been great. Our property manager Jorge Portillo managed to smoothly navigate us through 2 tenant swaps. He's been very empathetic and helpful in ensuring that our needs as tenants are met, and that all requests are communicated to our landlord in a timely manner. Jorge is always willing to listen and has never failed to ensure that we find common ground with our landlord, he consistently in the best interest of his tenants. September 2021 Vincenzo has been very professional and helpful from the first viewing we had together, he's always available to answer any questions we have, and made sure we are comfortable in our new apartment. Working with Holland Properties has been great and hassle-free so far.PositiveResponsiveness, Quality, Professionalism

Car · 12 June 2023

★★★★★ 5/5

Google

Our experience with Holland Properties so far has been positive. Vincenzo was very helpful during the viewing process especially considering we were abroad and had to do a virtual viewing, as well as making sure we understood everything when it was time to fill out the paperwork. Jorge was also very responsive when we had an issue with one of the appliances in the flat and got it sorted in an efficient manner. Our request was dealt with quickly and Jorge kept us updated during the whole process.

Ines · 12 June 2023

★★★★★ 5/5

Google

Anthony was exceptional during my deposit release process and his communication and professionalism is awesome! I’ve lived in a few properties in the Uk but I can honestly say I’ve never encountered a property manager that goes out of his way to resolve maintenance issues from tenants in a very clandestine and efficient manner. He is simply amazing!

Eloho · 21 August 2024

★★★★★ 5/5

Google

My partner and I are now a month into our new home that Gabbie helped us find! I can only say great things about how helpful and accommodating Gabbie was through the whole process, we really felt looked after by her. We could really tell that she was excited for us which was very much appreciated.

Dean · 16 October 2025

★★★★★ 5/5

Google

Great experience working with Holland Properties. They provide consistent work and are very professional. Priance is supportive, easy to communicate with, and always fair. I’m always happy to take on more jobs with them. Highly recommended.

Pope · 26 March 2026

★★★★★ 5/5

Google

Holland Properties after the arrival of Elsa has been brilliant. Holland Properties did have their fair share of struggles initially prior to Elsa coming on board under new management and new systems , but things are pretty smooth and Elsa has been amazing in all aspects of property management that one looks for in any agency with full management. Kudos to the new management for turning around Holland Properties with new team !!

Akthegreat2000 · 12 June 2023

★★★★★ 5/5

Trustpilot

Gabriella was such a gem!

Gabriella was such a gem!! She pushed for us and made sure we got a nice property to move into and made any adjustments necessary! She was very attentive and kept us updated all the way through. We were very pleased with her, with Holland properties, and how much of a smooth process it was.

Domi · 17 August 2025

★★★★★ 1/5

Google

Hob still not working and tripping out all the electrics still after 5 months ago of reporting the matter via email. Heater was disconnected in the lounge as was burning the bottom of door which was clear to see and they knew about.Its taken this company 5 months to send out a contractor to confirm this. Which in his words. said its needs a new hob and wired in correctly.Its taken them 5 months to install a heater that works now in the lounge but still waiting for a hob to be correctly wired in and that works. Have emailed numerous times and made phone calls but they don't even have the courtesy to call back or rectify,which is a disgusting way to run a business. I asked them to notify the problems to the landlord and wait for his reply on the matter. Paying £925pcm you expect everything to work or atleast be fixed. The staff named mathew,vincenzo,and someone who has only been there 3 weeks called kevin have all just ignored my son.I will now be taking the mater to the relevant people ,ie my solicitor and property ombudsman and relevant parties. I would think twice before using this incompetent company.How they got an electrical pass on this flat is beyond me but now will be investigated. Trust meNegativeResponsiveness, Quality, Professionalism

Gary · 12 June 2022

★★★★★ 5/5

Google

Kelly provided exceptional service throughout our rental period, always quick to respond and offering effective solutions. Her professionalism and friendliness made our stay worry-free. The deposit return process was smooth and transparent, thanks to her efficient handling. Highly recommend Kelly as a reliable and excellent rental agent!

Stella · 28 July 2024

★★★★★ 5/5

Google

I had the pleasure of being a Landlord under Leo's care at Holland Properties, and his customer service was truly exceptional. He was attentive, responsive, and always went the extra mile to address any concerns I had. His professionalism and friendly demeanour made letting a breeze. I highly recommend Leo for his outstanding Landlord support and dedication to providing an excellent Property Management experience.

Patricia · 12 June 2023

★★★★★ 4/5

Google

I had a pleasure to be a Tenant with holland properties. and It was a smooth experience through out. Leo at Holland Properties is a good Property Manager. He is responsive, addresses concerns promptly, and ensures a smooth and hassle-free experience. His professionalism and attention to detail are impressive. Highly recommend Leo for his outstanding tenant support !!

Latha · 16 August 2023

★★★★★ 1/5

Google

Holland Properties refused to acknowledge items clearly stated in the signed tenancy agreement. At the viewing and during contract signing, they failed to disclose the requirement for a parking permit, and explicitly reassured us that parking was allowed. After moving in, the management company clamped/issued tickets, resulting in financial loss to the tenant. Further issues: Ignored the tenancy agreement Denied responsibility for misinformation Charged questionable end-of-tenancy cleaning fees Completely failed to respond to tenants’ concerns Very unfair practice, especially to tenants new to the UK. Not recommended.

Panda · 16 December 2025