Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely terrible. Worse than useless.
Ignore all of the older reviews. The company changed hands around July 2021. Before then, the staff were helpful and reliable. None of the helpful staff work there now.
They failed to notify the council of new tenants, and failed to fix that when I reminded them.
They failed to send the tenancy agreement to me.
They failed to renew the gas certificate after I instructed them to do so.
They frequently ignore emails, or ignore or misinterpret the clear instructions in them.
Even the general manager failed to send their complaints procedure when I requested it, even though they are a member of SafeAgent.
Aaron · 12 June 2023
Agent replied · 11 June 2024
Dear Aaron,
The current agreement states the responsibility to notify the council lies with the current occupants not the agent.
The gas certification was schedule and renewed before any expiration, thus your property has always been compliant.
It is unfortunate that all of our efforts to provide you with adequate service hve not met your expectations, we wish you all the best.
Holland Properties.
★★★★★ 1/5
GoogleWe moved in on September. We reported a LOT of issues with the property as soon as we moved in and continuously emailed and called. We also got bounced around different people a total of 5-7 different contacts within the agency. However, OVER 10 MONTHS LATER these problems still have NOT been fixed. Horrible experience and still having to put up with them for the next two months. Whenever they got a contractor they would just take photos of the issues and never came back. The actual landlord had to drop them because they have lied to him and did not contact him regarding a lot of the issues.
D · 12 June 2023
Agent replied · 11 June 2024
Hi Dylan, We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. As a part of the Property Management department we would expect the communication to be handled by different members of the team.
In regards of the maintenance issues, all requests are passed onto our Maintenance Department who is responsible to coordinate the call out to contractors. It is our understanding the contractor was sent to the property to be be escorted by the tenants to assess all issues in the property. To our knowledge, all issues reported to the contractor during the visit were addressed. Unfortunately, any issues not shown during the call out visit would need to be reported to and approved by the Landlord which at this point Holland Properties is no longer the managing agent.
We wish you all the best,
Holland Properties.
★★★★★ 5/5
GoogleMy wife and I approached Mr. Vincenzo Ruocco, Sales & Letting Manager of Holland Properties last May in hope for letting our property newly built by Barrett Homes. To our surprise, Vincenzo quickly found a new tenant for us after we had signed an agreement with this Agent. Also, he found a new replacement tenancy as soon as the existing tenants moved out recently in order to prevent void periods. Certainly, all paperwork and reference checks have been properly carried out by him before accepting the new tenants, in addition to the monthly rent being deposited into our bank account by this company. I must say that their services are totally up to our satisfaction. We have no hesitation to recommend this Estate Agent and Vincenzo to any future landlords who would like to let their properties.
Rosy and Norman Wong
Normanwong19561118M · 12 June 2023
Agent replied · 11 June 2024
Thank you for taking the time to review us! I’m sure Vincezo will be thrilled to hear this.
Thanks again, we appreciate it!
★★★★★ 5/5
GoogleGood experience with prince! Good guy to work with!
Onul · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for the 5 star review!
★★★★★ 5/5
GoogleGabriela is brilliant, a credit to her company and clients.
Liam · 16 October 2025
★★★★★ 5/5
GoogleAnthony Oduma is very professional, Thank you for your quick response.
Daisy · 22 August 2024
Agent replied · 23 October 2024
Thank you kindly for this review of Anthony. We really appreciate it!
★★★★★ 5/5
GoogleWorked with Jordan in order to get my apartment. Can’t say I have any complaints. Great guy, great energy, ensured things went smoothly 👍🏻 …
Farbod · 14 November 2023
Agent replied · 11 June 2024
Awesome Farbod and we are so pleased to hear from you. Thank you for taking the time and best wishes for the new year!
Best regards,
Holland Properties
★★★★★ 5/5
GoogleAnthony is a highly professional property manager. He communicates effectively between the landlord and the tenant. He is responsive to inquiries and always deals with matters in a fair and proficient manner.
Simon · 19 January 2025
★★★★★ 5/5
GoogleMy property investment has worked out very well. My daughter will move in after her course is completed her course in 2023.
Freddie and team gave good advice throughout.
Kevin · 12 June 2023
Agent replied · 11 June 2024
Hello Kevin,
Thank you for taking the time to review us! I’m sure the team will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team.
Thanks again, we appreciate it!
★★★★★ 4/5
GoogleLeo was very helpful with viewing and was quite responsive.
Jun · 28 July 2024
Agent replied · 27 August 2024
Dear Jun,
Thank you very much for taking the time to review us and in particular Leo.
We look forward to continue to serve you with a great customer experience.
Best wishes,
The Holland Properties Team
★★★★★ 5/5
GoogleKelly is very nice and professional. I LOVE HOLLAND PROPERTIES.
Zhu · 28 July 2024
Agent replied · 27 August 2024
Thank you Jennifer, delighted to get your feedback!
★★★★★ 5/5
GoogleSuper quick, super efficient. Helped me get everything sorted with my move in great time. Jordan was a pleasure to work with. Highly recommend! Mark!
Mark · 15 September 2023
Agent replied · 11 June 2024
Hi Mark,
Thank you very much, this is excellent to hear positive feedback and means the world to Jordan and his lettings team.
Best wishes,
Freddie
★★★★★ 5/5
TrustpilotHolland Properties at its best.!
Been with Holland Properties with almost 2.5 yrs. There was not a single incident when I called them and they were not available for help. May it be a electrical appliances or may it be a small carpentry work. It was like "Consider It Done" from them. I truly enjoyed my stay under the hood of Holland Properties. It is people who can make it work good or bad and every single individual in Holland Properties is very professional and caring and genuine. I would definitely like to recommend Holland Properties to anyone out there who is looking for good letting agency.
Vivek · 14 September 2020
★★★★★ 5/5
GoogleHolland Properties are excellent to work with. Thank you Jordan for all your help and willingness to assist.
Ryan · 12 February 2024
Agent replied · 11 June 2024
Thank you Ryan, fantastic to get your feedback and looking forward to our continued work together in the London property market. Best wishes, Holland Properties Team
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional. I wanted to view a property advertised by this company. The telephone number given on the property website did not work. I then sent an email which came back with a message that the advertised email address was not in use anymore. By this time I assumed this was a scam. Then a second email arrived offering different contact details for sales/lettings etc. I then contacted the person responsible for sales who informed me that I could only see the property if I provided proof that I could afford to buy it. When I queried this, as this has not happened to me before, he explained that this was because they did not want me to waste their time. I refused to send financial information to someone I had not even met. So no viewing. Perhaps this explains why this property has been on the market so long.
SB · 20 January 2023
Agent replied · 24 August 2024
Dear SB,
The requirement to provide proof of financial ability before scheduling a viewing is part of our company policy (a standard on the market) to ensure that we are able to assist only serious buyers and not waste their, owners, tenants and our time.
If an applicant is not at the stage of having proof of financial ability, we advise them to come back once they are ready to provide such a document.
★★★★★ 1/5
TrustpilotNEVER rent from Holland property. SCAMMERS
NEVER rent from Holland property. They are very forward and nice until you have signed papers for an apartment, after this(when they don’t want anything for you) they will scam sososo much. The good reviews on here are reviews from themselves. My shower in my apartment were broken for months and months. I called and emailed every day and nothing happens for such long time.I have still not received my deposit back even though I moved out 7months ago. They gave us wrong keys to my apartment first time there, so when we came to the apartment (8pm) we had nowhere to go. They were 4hs late to my check in. And when moving out they will tell you every little mark in the apartment is your fault(even though you have pictures of it looking exactly the same as when moving in). TAKE A LOT OF PICTURES ON MOVE IN DAY if you are stupid enough to rent with this company. All they want is to scam you.
Saga · 4 December 2024
★★★★★ 5/5
GoogleThank you for the staff Jordan and Kelly helping me a lot especially Kelly
Yuin · 12 April 2024
Agent replied · 11 June 2024
Thank you Yuin for your 5 star review and special mention for Kelly and Jordan who were delighted to help you. :-)
All the best,
Holland Properties
★★★★★ 5/5
GoogleI have had a great experience living at one of Holland’s managed property. The property is modern with complimentary cleaning service.
The account manager, Priance, is also pleasantly helpful and resourceful while addressing our problems.
Recommended
Cao · 16 March 2026
★★★★★ 1/5
GoogleWe moved in on September. We reported a LOT of issues with the property as soon as we moved in and continuously emailed and called. We also got bounced around different people a total of 5-7 different contacts within the agency. However, OVER 10 MONTHS LATER these problems still have NOT been fixed. Horrible experience and still having to put up with them for the next two months. Whenever they got a contractor they would just take photos of the issues and never came back. The actual landlord had to drop them because they have lied to him and did not contact him regarding a lot of the issues.
Dylan · 12 December 2022
Agent replied · 11 December 2024
Hi Dylan, We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. As a part of the Property Management department we would expect the communication to be handled by different members of the team.
In regards of the maintenance issues, all requests are passed onto our Maintenance Department who is responsible to coordinate the call out to contractors. It is our understanding the contractor was sent to the property to be be escorted by the tenants to assess all issues in the property. To our knowledge, all issues reported to the contractor during the visit were addressed. Unfortunately, any issues not shown during the call out visit would need to be reported to and approved by the Landlord which at this point Holland Properties is no longer the managing agent.
We wish you all the best,
Holland Properties.
★★★★★ 5/5
GoogleJorge is great property manager, he is very responsive and helpful. We had an engineer scheduled for the next day after I reported some furniture issues.
Shangjie · 12 June 2023
Agent replied · 11 June 2024
Hello Shangjie,
Thank you for taking the time to review us! I’m sure that Jorge will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team.
Thanks again, we appreciate it!
★★★★★ 5/5
GoogleTop notch service, professional and friendly. Moving in went smoothly, thanks Gabriela
E · 24 July 2025
★★★★★ 1/5
GoogleWe moved in on September. We reported a LOT of issues with the property as soon as we moved in and continuously emailed and called. We also got bounced around different people a total of 5-7 different contacts within the agency. However, OVER 10 MONTHS LATER these problems still have NOT been fixed. Horrible experience and still having to put up with them for the next two months. Whenever they got a contractor they would just take photos of the issues and never came back. The actual landlord had to drop them because they have lied to him and did not contact him regarding a lot of the issues.
Dylan · 24 October 2022
Agent replied · 23 October 2024
Hi Dylan, We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. As a part of the Property Management department we would expect the communication to be handled by different members of the team.
In regards of the maintenance issues, all requests are passed onto our Maintenance Department who is responsible to coordinate the call out to contractors. It is our understanding the contractor was sent to the property to be be escorted by the tenants to assess all issues in the property. To our knowledge, all issues reported to the contractor during the visit were addressed. Unfortunately, any issues not shown during the call out visit would need to be reported to and approved by the Landlord which at this point Holland Properties is no longer the managing agent.
We wish you all the best,
Holland Properties.
★★★★★ 5/5
TrustpilotHighly recommended
In our experience Elsa has been a fast and efficient property manager who can be relied upon to resolve all kinds of issues with excellent results. She proactively looks after properties to ensure tenant needs and concerns are addressed as soon as possible and gives us confidence that our properties are in good hands. She is highly valued by us and our tenants.
G · 24 November 2022
★★★★★ 5/5
GoogleExcellent agency. It has helped me to find my flat really easy and quick. Especially, Mr Jorge Portillo prepared everything very quickly and made my move into my new home smooth and without any delay. Over my tenancy there has been very good communication and a great deal of support. Their professionalism makes them to distinguish from the other agencies. I will definitely choose them for my next home.
Zoi · 16 August 2023
Agent replied · 11 June 2024
Thank you for taking the time to review us! I’m sure Jorge will be thrilled to hear this.
Thanks again, we appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
