Trusted Agent profile · London
★★★★★
298 reviews across 2 platforms
429, Westferry Road, London, E14 3AN
Holland Properties's office in London, at 429, is rated 4.1 out of 5 across 298 reviews on two platforms, including 209 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSuper quick, super efficient. Helped me get everything sorted with my move in great time. Jordan was a pleasure to work with. Highly recommend! Mark!
Hi Mark, Thank you very much, this is excellent to hear positive feedback and means the world to Jordan and his lettings team. Best wishes, Freddie
5/5
TrustpilotHolland Properties at its best.!
Been with Holland Properties with almost 2.5 yrs. There was not a single incident when I called them and they were not available for help. May it be a electrical appliances or may it be a small carpentry work. It was like "Consider It Done" from them. I truly enjoyed my stay under the hood of Holland Properties. It is people who can make it work good or bad and every single individual in Holland Properties is very professional and caring and genuine. I would definitely like to recommend Holland Properties to anyone out there who is looking for good letting agency.
5/5
GoogleHolland Properties are excellent to work with. Thank you Jordan for all your help and willingness to assist.
Thank you Ryan, fantastic to get your feedback and looking forward to our continued work together in the London property market. Best wishes, Holland Properties Team
1/5
TrustpilotUnprofessional
Unprofessional. I wanted to view a property advertised by this company. The telephone number given on the property website did not work. I then sent an email which came back with a message that the advertised email address was not in use anymore. By this time I assumed this was a scam. Then a second email arrived offering different contact details for sales/lettings etc. I then contacted the person responsible for sales who informed me that I could only see the property if I provided proof that I could afford to buy it. When I queried this, as this has not happened to me before, he explained that this was because they did not want me to waste their time. I refused to send financial information to someone I had not even met. So no viewing. Perhaps this explains why this property has been on the market so long.
Dear SB, The requirement to provide proof of financial ability before scheduling a viewing is part of our company policy (a standard on the market) to ensure that we are able to assist only serious buyers and not waste their, owners, tenants and our time. If an applicant is not at the stage of having proof of financial ability, we advise them to come back once they are ready to provide such a document.
1/5
TrustpilotNEVER rent from Holland property. SCAMMERS
NEVER rent from Holland property. They are very forward and nice until you have signed papers for an apartment, after this(when they don’t want anything for you) they will scam sososo much. The good reviews on here are reviews from themselves. My shower in my apartment were broken for months and months. I called and emailed every day and nothing happens for such long time.I have still not received my deposit back even though I moved out 7months ago. They gave us wrong keys to my apartment first time there, so when we came to the apartment (8pm) we had nowhere to go. They were 4hs late to my check in. And when moving out they will tell you every little mark in the apartment is your fault(even though you have pictures of it looking exactly the same as when moving in). TAKE A LOT OF PICTURES ON MOVE IN DAY if you are stupid enough to rent with this company. All they want is to scam you.
5/5
GoogleI have had a great experience living at one of Holland’s managed property. The property is modern with complimentary cleaning service. The account manager, Priance, is also pleasantly helpful and resourceful while addressing our problems. Recommended
1/5
GoogleWe moved in on September. We reported a LOT of issues with the property as soon as we moved in and continuously emailed and called. We also got bounced around different people a total of 5-7 different contacts within the agency. However, OVER 10 MONTHS LATER these problems still have NOT been fixed. Horrible experience and still having to put up with them for the next two months. Whenever they got a contractor they would just take photos of the issues and never came back. The actual landlord had to drop them because they have lied to him and did not contact him regarding a lot of the issues.
Hi Dylan, We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. As a part of the Property Management department we would expect the communication to be handled by different members of the team. In regards of the maintenance issues, all requests are passed onto our Maintenance Department who is responsible to coordinate the call out to contractors. It is our understanding the contractor was sent to the property to be be escorted by the tenants to assess all issues in the property. To our knowledge, all issues reported to the contractor during the visit were addressed. Unfortunately, any issues not shown during the call out visit would need to be reported to and approved by the Landlord which at this point Holland Properties is no longer the managing agent. We wish you all the best, Holland Properties.
5/5
GoogleJorge is great property manager, he is very responsive and helpful. We had an engineer scheduled for the next day after I reported some furniture issues.
Hello Shangjie, Thank you for taking the time to review us! I’m sure that Jorge will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again, we appreciate it!
5/5
GoogleTop notch service, professional and friendly. Moving in went smoothly, thanks Gabriela
5/5
GoogleGreat experience! Priance showed me some amazing listings and was extremely friendly and helpful. Leo who was in there as well immediately understood what I needed and pulled up a great 1 bedroom apartment , beautifully furnished and on a great price. Parking on site available as well. Greatly recommend!
Dear The Red G, This is a superb review and we are delighted to have helped you with your needs in the London real estate market. Priance and Leo works extremely hard to create a great customer experience for all our tenants and landlords. This is very encouraging and inspiring feedback. Anything else you need during your stay at the property please do let us know at any time. Best wishes, The Holland Properties Team
1/5
GoogleWe moved in on September. We reported a LOT of issues with the property as soon as we moved in and continuously emailed and called. We also got bounced around different people a total of 5-7 different contacts within the agency. However, OVER 10 MONTHS LATER these problems still have NOT been fixed. Horrible experience and still having to put up with them for the next two months. Whenever they got a contractor they would just take photos of the issues and never came back. The actual landlord had to drop them because they have lied to him and did not contact him regarding a lot of the issues.
Hi Dylan, We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. As a part of the Property Management department we would expect the communication to be handled by different members of the team. In regards of the maintenance issues, all requests are passed onto our Maintenance Department who is responsible to coordinate the call out to contractors. It is our understanding the contractor was sent to the property to be be escorted by the tenants to assess all issues in the property. To our knowledge, all issues reported to the contractor during the visit were addressed. Unfortunately, any issues not shown during the call out visit would need to be reported to and approved by the Landlord which at this point Holland Properties is no longer the managing agent. We wish you all the best, Holland Properties.
5/5
TrustpilotHighly recommended
In our experience Elsa has been a fast and efficient property manager who can be relied upon to resolve all kinds of issues with excellent results. She proactively looks after properties to ensure tenant needs and concerns are addressed as soon as possible and gives us confidence that our properties are in good hands. She is highly valued by us and our tenants.
5/5
GoogleExcellent agency. It has helped me to find my flat really easy and quick. Especially, Mr Jorge Portillo prepared everything very quickly and made my move into my new home smooth and without any delay. Over my tenancy there has been very good communication and a great deal of support. Their professionalism makes them to distinguish from the other agencies. I will definitely choose them for my next home.
Thank you for taking the time to review us! I’m sure Jorge will be thrilled to hear this. Thanks again, we appreciate it!
5/5
GoogleJordan was so helpful throughout the whole process. I was provided with all the information I needed and was always kept informed.
Bobo, Thank you for taking the time to review our services. Jordan will be delighted to receive this from you! Best wishes, Holland Properties
5/5
GoogleFantastic prompt service. We had 2 weeks to find our home and Tierney Golding was our point of contact.. she was excellent and helped us find our home in 2 days. Excellent communication, professionalism and transparency throughout. I would highly recommend this agency and specifically Tierney.
Hello Jessica, Thank you for taking the time to review us! I’m sure the team will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again, we appreciate it!
5/5
GoogleJordan was extremely kind and helpful, dedicated his time to helping us find our place quickly and efficiently.
Hi Nadav, Thank you for much for taking the time to review us and Jordan specifically. We really care about finding people their perfect home in London so its great to receive this positive review from you to confirm we are delivering on our high expectations. We wish you all the best for the future! Holland Properties Team
4/5
GoogleHolland found a tenant for us very promptly and at a hood rental price. Everything was arranged efficiently and with personable services.
Hello Margaret, Thank you for taking the time to review us! I’m sure the team will be thrilled to hear this. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again, we appreciate it!
2/5
GoogleOur recent experience with the agency has been very negative. While we were tenants, we couldn’t fault Holland Properties as all issues were resolved quickly (hence two starts instead of 0). However, once we filed our notice, the attitude had changed. It’s been two months since we left, but we haven’t received our deposit or the rent that we overpaid. More than that, the person in charge ignored our emails for weeks, then promised to arrange the payment which hasn’t happened after another month and she now ignores us again. We will certainly complain to the deposit protection intermediary and the Property Ombudsman, but wanted to make sure that other people are also aware of such unprofessional behaviour of Holland Properties.NegativeResponsiveness, Professionalism
Hello Victoria, Thank you for taking the time to write this review. I will definitely pass it to the maintenance team. However, I’m sorry to hear that you had a bad experience. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. I can guarantee the issue has been resolved and the overpaid rent has been cleared in your registered account.
1/5
GoogleHonestly the worst experience I’ve ever had. Left with no heating or hot water for over a month. Since then our heating bill hasn’t been paid on several occasions and at the time of writing this we are once again without heating and hot water. We had no gas safety certificate and had to go to environmental health and HSE for them to even take the above remotely seriously. They now haven’t paid the internet bill… and I work from home. Awful company. Tried to leave my tenancy early and was forced to stay til my contract end even though all the above. No doubt will have issues with my deposit and have to seek solicitor help.
Hello Anni, we understand your frustration. There are many processes involved in the property business, especially when it comes to repair and maintenance. Different parties are involved, approvals and agendas are required to match before any job is carried out, especially when comes to a full replacement of a whole boiler system. We also like to point it out that during the time you were waiting for the issue to be fixed we supplied all tenants with heaters. As you might not be aware that last year, we changed the company structure and a whole new team joined, many problems are being discovered as the time goes with how the previous management was dealing with clients and your internet bill is no exception, this should have been resolved as soon as the past tenant left which wasn’t the case. When we found out about it unfortunately, it was already too late, the internet went down but we tried to fix it as soon as possible. Due to a resident being positive for COVID-19 we have had to postpone the GAS Safety check a couple of times until the property was safe to access. The environmental health and HSE were satisfied with the reason why the check was pending, and no further communication was needed. GAS Check is done. As any of the parties were in breach of contract it wasn’t impossible to finish your tenancy earlier. If no issue is reported on your checkout report, we can assure you that no problem will happen when comes to returning your deposit. We have no interest in holding tenants’ money. Holland Properties.
5/5
GoogleGreat experience! Priance showed me some amazing listings and was extremely friendly and helpful. Leo who was in there as well immediately understood what I needed and pulled up a great 1 bedroom apartment , beautifully furnished and on a great price. Parking on site available as well. Greatly recommend!
Dear The Red G, This is a superb review and we are delighted to have helped you with your needs in the London real estate market. Priance and Leo works extremely hard to create a great customer experience for all our tenants and landlords. This is very encouraging and inspiring feedback. Anything else you need during your stay at the property please do let us know at any time. Best wishes, The Holland Properties Team
1/5
TrustpilotLandlords beware!
We had our rental property managed by Holland Properties since we purchased it in 2008, and we received a good standard of service and communication. A complete senior management change was instigated in summer 2021 and almost all the original staff left the business within a couple of months. From this point the communication became sporadic and the management process began to fall apart and we ended up in effect self-managing our property due to the incompetence of Holland Properties.Our property manager was very reactive with us and our tenant when dealing with problems, and addressing issues took months rather than days in a couple of instances. We had to source a new boiler, a new kitchen and liaise directly with the contractor as our property manager was distant when needing to do her job.When tasked with new storage heaters being required in our property, we were sent a number of website addresses to look at; that is not property management! A reported bathroom water leak took HP two months to send a contractor to rectify the issue. At weekends there was no point of contact or emergency contact numbers for our tenant to access a staff member at HP, or an emergency contractor. When our property manager was away on leave or sick, there was no HP staff members able to deal with any issues either from the tenant or us.We have now moved our property away from Holland Properties and so has a colleague who also had a property being managed by HP, with the same management issues and a distinct lack of their involvement in the management process.Some contractors used have not been vetted or had due diligence checks made prior to being used.Landlords beware, you won't receive the level of service you will expect or need.
Dear P Foley,We understand a complete internal restructuring with the change of team and owners, and to detach from the previous points of contact is very challenging. Creating rapport from scratch can also be stressful. With the new company directions, we have been working hard to fix many gaps left from the past and unfortunately, we cannot please everyone, surely, we are on the right direction with the amazing feedback we have received recently towards our General Manager Susana and the property management team. We are sad to see you leave, we wish you the best of luck.Best regards,Holland Properties.
5/5
GoogleJordan was exceptional in helping us get our flat in such short time. Very reliable and useful.
Thank you Reece, Jordan will be delighted to read this feedback as we know how much pride he takes in helping individuals find their perfect place to live. Thanks again!
5/5
TrustpilotMy experience was really great
My experience was really great. I had the pleasure of having gabi helping me. I was very impressed with her attention to detail, knowledge and tips on what I should do. She is the only person that id want to deal with next time!!! Made my process so easy. Thanks again gabi!!!
5/5
TrustpilotKelly is super helpful and kind staff
Kelly is super helpful and kind staff . Thank you for her help and always good to the customer. ❤️
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