Hastings International London reviews

★★★★★ 4/5

Google

We got our offer accepted very quickly, but it took quite a long time afterwards to hear something back about the contract (granted, the moving day was far away). After a month more or less things got moving and the communication with Hastings got a lot smoother. The id verification was quite bland, with little pleasantries but I appreciate it was a Saturday afternoon when people would rather be at home. Overall the process was fairly satisfactory and the management of the property is quite cooperative.

Flavia · 16 June 2023

★★★★★ 1/5

Trustpilot

Rude and abrupt

Hastings were not great throughout the year I was renting a flat from them. I left the flat in perfect condition, but they tried to take much of my deposit off me. One of the things they claimed was that I had stained the mattress, but I had used a mattress topper (as the mattress was so uncomfortable) and a mattress protector throughout my whole tenancy. The front door lock was also getting stiff towards the end which they said I had broken… likely just needed some WD40. Another issue I had was that they did not communicate anything the building management had communicated to them. My bike got stolen from the secure bike storage inside the flat building as a gang had broken in using crowbars and angle grinders. The building management said they had sent out warnings to landlords and letting agencies to inform tenants, however I was not told. My bike was stolen when I could have kept it inside the flat safe instead. At the end of the tenancy, Hastings were rude and abrupt and seemed to favour the landlord over the tenant. It is up to the landlord to prove beyond reasonable doubt that damage was caused. They also take FOREVER to respond to any queries and you have to chase them up multiple times to get a response. I would avoid renting through Hastings in the future.

Jennifer · 11 June 2023

★★★★★ 5/5

Google

Emmanuel was patient to understand our requirements in property search. He was detailed in explaining the property during viewing. I found Emmanuel professional and sincere. Highly recommended!

PS · 19 October 2023

★★★★★ 5/5

Google

From start to finish of the process agents at Hastings shown themselves professionals, and considered. Always aiming to offer high quality, and well maintained flats. Can't thank the agency enough for the help during my first time moving abroad. Definitely a five star.

José · 16 April 2025

★★★★★ 5/5

Trustpilot

Hastings Review

We had a great experience dealing with Hastings who went above and beyond to help us secure our new rental property. The whole process was made extremely smooth by both Abel and Stevie who were available to contact whenever we needed. Would definitely recommend Hastings.

Jamie · 14 March 2025

★★★★★ 5/5

Trustpilot

Seamless Rental Renewal Process

Hastings has been managing one of my UK property for many years, and we are truly happy with their professionalism, and Kay Kendall has been exceptional in assisting us, providing a seamless rental renewal process and experience.

ERIC · 16 November 2022

★★★★★ 5/5

Google

Everything is great! Especially Abel's service and patience！

Fioretta · 25 September 2024

★★★★★ 1/5

Trustpilot

My outgoing tenants required a…Hastimgs Personnel

My outgoing tenants required a reference for their new property, secured through Hastings. I contacted Stevie Hanley from Hastings. She is downright rude, arrogant and dismissive. Other than that, Hastings get a One Star review.

Peter · 23 June 2025

★★★★★ 5/5

Trustpilot

Tenancy renewal

I would like to thank Kay for her guidance and advice in negotiating a good outcome for both me and my landlord.

Christopher · 20 December 2023

★★★★★ 5/5

Trustpilot

Work experience with Abel

Abel has helped me a lot by giving me many information about properties and taught me many things that clients would need to do in order to stay in the property. So overall this work experience has helped me a lot and it was a great experience.

Imran · 15 January 2025

★★★★★ 5/5

Trustpilot

Thank you Jason and Kai

Thank you Jason and Kai, for being able to negotiate and keep a reasonable price for our extantion of the tenansy agreement at this difficult financial days.

Mr · 1 August 2023

★★★★★ 5/5

Google

Emmanuel has been very diligent when it came to finding me my new home. I would recommend

Callum · 18 March 2024

★★★★★ 5/5

Google

Abel has been so great in our property research! He quickly understood our requirements and helped us find the right property very quickly.

YJ · 19 October 2023

★★★★★ 4/5

Trustpilot

Well done Hastings

We rent out our apartment through Hastings and have always found their staff to be professional in all our dealings with them. In particular Kay has always been efficient negotiating renewals and Louise has always responded and dealt with any issues that arise promptly.

M · 17 April 2021

★★★★★ 5/5

Trustpilot

Great services from Hastings

Hastings has provided great services for the past 4.5 years. Special thanks to Kay Kendall and Louise Norris for their efficiency in the leasing and the renewal of the tenancy, and also for managing the flat and for handling the requests from the tenants.

Emily · 25 March 2021

★★★★★ 5/5

Trustpilot

More than happy to recommend the services of Hastings International

I have decade of interaction with property management companies in both London and other cities like Manchester and Liverpool. For me Hastings International really stand out from the crowd as the most reliable, professional and competent I have worked with. I would particularly mention Kay Kendall (Renewals Negotiator) and Louise Norris(Property Management) right now for their excellent ongoing support but really there is no one we have dealt with over the last ten years who has not impressed

Steve · 22 February 2023

★★★★★ 5/5

Trustpilot

No issues here - Great experience

Luke and the rest of the staff handled my letting professionally and with exceptional responsiveness. Compared to other agencies I've experienced, they were better and more technically advanced.I would recommend Luke to anyone. He is an excellent agent and makes certain he does a good job.

Jeff · 30 July 2020

★★★★★ 5/5

Google

Stevie and Abel were extremely helpful in finding this property and taking care of what needs to be done. Very reliable.

Utkarsh · 19 October 2023

★★★★★ 5/5

Google

Have a great interaction with Hasting (Mike and Stevie) end-to-end. Very responsive, helpful, and understanding. Also the faciality management crew they work with is great, I can only recommend!

David · 16 July 2025

★★★★★ 5/5

Google

Abel was very helpful in finding the perfect apartment for us. He made sure the whole process was smooth and hassle free.

Sahil · 19 September 2023

★★★★★ 5/5

Trustpilot

It was an absolute pleasure to have…

It was an absolute pleasure to have Alexa assist us through the letting process. We had a really difficult time trying to find the flat and Alexa made the whole process so much easier. Thanks for all the help!

Marko · 9 December 2021

★★★★★ 5/5

Google

Dealt with Abel in the lettings team, super professional and knowledgeable, he is the agent to speak with! Thank you

Eduard · 19 October 2023

★★★★★ 5/5

Trustpilot

Great customer service!

Hastings has offered the best service I’ve received from any Lettings agency. A massive thanks to Fintan Mchugh for helping me find a property at such short notice. The move was a seamless process. All around great customer service and exceeded expectations!

Maryam · 1 April 2021

★★★★★ 5/5

Trustpilot

Recommend

10/10. Abel is very helpful

VV · 5 August 2024