Trusted Agent profile · London
★★★★★
606 reviews across 2 platforms
167b Rotherhithe Street, London, SE16 5QW
Hastings International's office in London, at 167b Rotherhithe Street, is rated 4.1 out of 5 across 606 reviews on two platforms, including 286 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication and kind people
Stevie and Michael were so helpful and communicative on our path towards signing a tenancy. Whenever we had questions they replied promptly and were clear in letting us know what we needed to do. Their manner was also very pleasant, we’ve dealt with estate agents who we did not get on with in the past, but Stevie and Michael were really personable.
1/5
GoogleDisgusting agency, absolute mockery of a service. Abel Duplouy and Stevie Hanley - a vicious team tried to mess us over by inserting sneaky clauses in the contract and to try and prevent us using the 6 month break clause which was agreed prior to moving in and signing. Victor Ozobia - in charge of repairs was unreachable. No repairs or maintenance was done in the property until a week before we were about to move out, and shockingly the things that they didn’t have time to fix were then blamed on us and tried to be taken out of our deposit. The deposit took almost 5 months to be returned and despite the property being returned in a better condition than originally received when moving in, these people tried to charge us 1500£ for no apparent reason and later when pushed itemized the proposed deductions including items like 50£ for putting the smoke alarm back on ( which was reported to them months in advance) and 500+ for painting which was clearly never carried out as the next tenants moved in the day after we left. Complete and utter unprofessional behavior, mistreatment of tenants and deliberate avoidance of carrying out any maintenance during the course of the tenancy. Upon moving in, pushed us to pay as soon as possible, while demanding extended documentation claiming it was needed for eligibility criteria, never heard of before. If you can - avoid renting or working with this agency at all costs and save yourselves a huge headache and pains!
We are sorry that you feel this way about your experience. However, for accuracy and transparency, we must respond to several of the statements made. At the end of your tenancy, a formal independent check-out inspection was carried out and compared against the signed inventory from the start of the tenancy. The report documented the following: 1) Professional clean required throughout, including sofa and appliances. 2) Entrance smoke alarm required refitting. 3) Touch-up painting required in the entrance and hallway, kitchen and reception, bathroom and bedrooms 1, 2 and 3 due to marks and damage beyond fair wear and tear. 4) Repairs required to: built-in storage lock, sofa board, fridge door, oven seal, thermostat in Bedroom 1, broken bed slat, roll holder, and loose headboard in Bedroom 3. 5) Replacement required for 1x grey leather chair due to damage and 1x salad crisper. 6) Missing item: 1x chrome effect drying rack. 7) Damage recorded to 2x cracked freezer drawers and 3x cracked floor tiles. The total proposed deduction was £1,160, and this was fully itemised in writing. These figures were based on contractor quotations and the documented condition of the property at check-out, allowing for fair wear and tear in line with tenancy deposit scheme guidelines. The suggestion that £1,500 was claimed “for no apparent reason” is therefore incorrect. A detailed breakdown was provided and all items directly referenced the signed inventory and check-out evidence. Regarding decoration, the independent check-out report clearly recorded marks and damage across multiple rooms requiring remedial works. Whether new tenants moved in shortly after does not negate the condition recorded at the point of check-out or the landlord’s entitlement to claim for documented damage. The smoke alarm was recorded at check-out as requiring refitting. As with all deductions, this was assessed based on the condition at the end of the tenancy. In relation to the timeline of the deposit return, where deductions are disputed, the process can take longer as it must follow tenancy deposit scheme procedures to ensure fairness to both parties. We categorically deny the allegation of “sneaky clauses.” The tenancy agreement, including the break clause terms, was issued in advance and signed by all parties. Referencing and compliance checks are standard legal requirements and applied consistently. We remain confident that the deductions were evidence-based, proportionate, and fully supported by the signed inventory and independent check-out report. We wish you well moving forward.
5/5
GoogleWe had a truly positive experience with Hasting International Estate Agents and I want to especially thank Michael for his outstanding support throughout our tenancy application process. From the beginning, Michael was incredibly professional, kind, and patient. He made sure we were guided clearly through each step and was always quick to respond to our questions , even during tight timelines and when challenges came up with referencing. His calm approach and consistent communication really helped reduce our stress and kept things moving forward. When Michael was out of the office, Duncan, Stevie, and the admin team stepped in seamlessly and continued the same level of care and support. Everyone worked together to make sure our move-in happened on time including arranging the inventory, coordinating with the landlord, and ensuring the flat was ready for us. Thanks again to Michael and the whole team for helping us secure our new home, we’re really grateful!, Shenol Appuhamy
5/5
GoogleI had a great experience with Hastings International Rotherhithe. Tara and Thomas were extremely helpful throughout the process, assisting with viewings and liaising with the seller to help me secure my new home. They were professional, responsive, and made everything straightforward. I would highly recommend them.
5/5
GoogleFirst of all, I would like to thank Abel and then the entire team for their services. They were very helpful during both my house rental process and my move-out process. I would confidently recommend this service to everyone.
1/5
TrustpilotAppalling experience
Lived in a rented property for 5 years with friends and had nothing but issues and rude response emails from this company. Louise who was meant to be on hand to help us with any issues was nothing but blunt and rude the entire 5 years, with a huge lack of compassion. We would have to chase multiple times to get anything done and over the entire period we never spoke to Louise on the phone even though we would call the office even in am emergency she was always 'conveniently out' but would then respond immediately by email. We had continual issues with damp and leaks throughout the tenancy and things would only be replaced with short fixes instead of actually finding a solution to the problem so would inevitably would happen and reappear 6-12 months later.
5/5
TrustpilotExceptional Service and Support!
I had a great experience with Hastings International during my renting process. Abel and Stevie went above and beyond to make everything smooth and straightforward. They were always professional, efficient, and quick to respond to any queries I had. The whole process felt seamless, and their friendly approach made a potentially stressful time much easier. I highly recommend their services and would gladly work with them again in the future. Thank you for making this process so positive!
1/5
TrustpilotWorst experience ever
Worst experience ever! They took £495 holding deposit without asking for details that were so important to them. I was left homeless for a month with a 5year old child, lived in emergency accommodation to raise that £495 to find accommodation to live in , yet I had approached them 2months prior my moving out date. Last minute trying to convince me to just in alternate property which was not suitable but just to satisfy their egos and bargain £495 when I rejected this! Biggest conman who don’t even give you a chance to talk as they do all the talking! I wouldn’t recommend them even to my worst enemy
Dear Zoe, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’ve had such a difficult experience, and we appreciate how upsetting this must have been for both you and your child. We understand your frustration, but we would like to clarify the reasons behind the outcome. Unfortunately, the holding deposit was retained in accordance with the terms set out in the signed tenancy reservation form. This was due to discrepancies between the financial information initially provided and the final referencing results, which included undeclared credit history and a shortfall in the declared household income. These issues meant that the referencing criteria were not met. Following this, there were several changes requested regarding the furnished nature of the property, and we experienced long periods of limited communication. This resulted in the landlord losing valuable marketing time, which also factored into the decision to retain the holding deposit. Despite these challenges, we did try to assist you further by sourcing alternative accommodation that was more aligned with your budget and requirements once the full details of your financial situation became clear. We're sorry these options did not meet your needs. We regret that your experience was not a positive one and will take your feedback on board as we continue to review and improve our processes. Kind regards, The Hastings International Team
1/5
GoogleTerrible experience with this estate agent. Great at getting you locked in for as much as they can, but trying to get out with your deposit is hard. Flat was cleaned perfectly however the agent got their independent mate round to sign it off and decided hundreds of pounds from the deposit was missing and dirty. This was just not the case and they have insufficient actual evidence. Deposit got locked into the deposit protection scheme as the agent would not engage in the process...special shout out to Louise on this sly play. Dodgy business practices on full display. Avoid like the plague even in this desperate housing market.
5/5
TrustpilotHastings went above and beyond!
The team at Hastings provided invaluable help when I was urgently seeking a rental property in Rotherhithe. From initial viewings, to acceptance and completion took less than 4 working days, having pulled out all the stops to finalise everything. Special thanks to Stevie for making this happen and to Abel for his patience during a very stressful time.
1/5
TrustpilotTerrible experience with this estate agent
Terrible experience with this estate agent.Great at getting you locked in for as much as they can, but trying to get out with your deposit is hard. Flat was cleaned perfectly however the agent got their independent mate round to sign it off and decided hundreds of pounds from the deposit was missing and dirty. This was just not the case and they have insufficient actual evidence. Deposit got locked into the deposit protection scheme as the agent would not engage in the process...special shout out to Louise on this sly play. Dodgy business practices on full display.Avoid like the plague even in this desperate housing market.
5/5
TrustpilotDuncan-best agent
Duncan is really one of a kind agent and I cant recommend him highly enough. He really made sure that I will get the flat that I wanted. He is incredibly responsive to all my queries from beginning to end. If you're looking for a reliable, trustworthy letting agent who goes above and beyond, look no further- Duncan from Hastings International
1/5
GoogleBeen having countless problems with these guys, would avoid. - ignored me when I asked about a cracked ceiling, dropping dust on our bed - Didn't honour their word about leaving the contract early - repeatedly ignoring direct requests, flat manager not doing their job at all - Constantly telling us to speak to the bill provider, when it's not their responsibility - lying to bill providers, trying to bill us months either side of our tenancy - charged more than the deposit (~£1900) to clean the flat (the same professional agency quoted ~£300 when asked directly) Not good service at all. Needs serious improvement.
5/5
GoogleVery helpful and good agency, fixing problems fairly quickly. Stevie is especially quick with replying to queries and always sent reminders when necessary to allow for a smooth transition to a new tenancy.
1/5
GoogleEDIT: Sales team great, management team while renting were terrible. Make sure you take them to an independent adjudicator to get your deposit back. You'll definitely win! Brilliant experience with Abel and Andrew from Hastings International. Abel went above and beyond to organise viewings and paperwork at short notice. While Abel was away, Andrew picked up our offer and was extremely responsive. Highly recommend.
5/5
GoogleI had the pleasure of working with Emmanuel from Hastings International as my real estate agent, and I couldn’t be happier with the exceptional service he provided. From the very beginning, Emmanuel demonstrated a deep understanding of my housing needs and preferences. His attention to detail and commitment to finding the perfect home for me truly set him apart. Emmanuel’s professionalism and expertise were evident throughout the entire home search process. He was not only knowledgeable about the local real estate market but also went above and beyond to ensure that every aspect of my home search was seamless. His dedication to client satisfaction and excellent communication skills made the entire experience stress-free. I highly recommend Emmanuel from Hastings International Rotherhithe to anyone in need of a reliable and knowledgeable real estate agent. He surpassed my expectations and made the home-buying journey an amazing one. Thank you, Emmanuel, for your outstanding service!
5/5
GoogleAbel has been very helpful, professional, and friendly throughout the entire process. He assisted me with my flat search and provided support at the end of my tenancy as well. Overall, it has been a very good experience. Thank you, Abel! I highly recommend him to anyone looking to rent.
5/5
TrustpilotThis review is for Andrew Clements…
This review is for Andrew Clements, the branch manager for the Rotherhithe branch. Andrew was very helpful and efficient when dealing with me, as a londlord, and with my property. I could not continue with Hastings International for reasons not related to them, but even so, Andrew went out of his way to help me. I think his energy and effectivness bring a lot to the branch and to the company. Thank you very much again, Andrew!
5/5
TrustpilotProfessional and Friendly lettings service
Abel, Andrew, Stevie and the team at Hastings International Rotherhithe offer us a fantastic, professional and friendly lettings service which we have been using since 2016 for the re-let of our two flats in Rotherhithe, our Tenants are also really happy with the service they receive from the Hastings team during and leading up to moving in. Highly recommended… Thanks guys keep up the great work 😊
5/5
GoogleHastings International have provided me with a total service from start to finish which has included , taking the handover of the property , the snagging ,the finding and vetting of the tenants and then full management throughout the lease and finally renegotiating the renewal , I also find they respond to any queries instantly and resolve any problems , all this for a very good price , I would recommend anybody looking for a good company to start here .
5/5
GoogleThe proffesionalism and great care taken by the team at Hastings International was apparent throughout the entire process of our move. From timely replies to various emails, helping us rectify any discrepancies and mistakes made from our end. We felt unduly supported throughout the whole process and reassured, making the stressful process of moving much easier. Thank you to Abel, Stevie and the rest of the team!
5/5
GoogleHasting Agency was extremely prompt in all their communications with me, and the entire documentation process went very smoothly. I appreciate their professionalism and efficiency, highly recommended!
5/5
GoogleStaff at Hastings are very helpful and responsive at every stage of the process, from looking for the right property, signing the contract to setting up utilities. They are always quick to address any questions or maintenance issues we have. They have definitely helped make a stressful flat-hunting and moving experience easier for us. Special thanks to Abel, Stevie and Jason!
5/5
GoogleWe found a new property to rent through Hastings, via an ad on Rightmove. The communication was very clear, pleasant and effective throughout, we dealt with Abel during the viewings and confirming the offer and appreciated his openness and professionalism. The referencing process and other steps leading to the move in were very clearly communicated, well managed and smooth. We received all the replies promptly and Stevie was really helpful. We were also pleasantly surprised by a nice welcome package that was waiting for us in the new home on our first day! This was a very nice touch :) Thank you Abel, Stevie and others at Hastings! We definitely recommend for anyone looking to rent !
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Hastings International's London office has 606 reviews across two platforms: 286 on Google, 320 on Trustpilot.
Hastings International London is rated 4.1 out of 5 across all 606 reviews, and 4.1 out of 5 on Google from 286 reviews.
Hastings International London, 167b Rotherhithe Street, London, SE16 5QW.
