Trusted Agent profile · London
★★★★★
606 reviews across 2 platforms
167b Rotherhithe Street, London, SE16 5QW
Hastings International's office in London, at 167b Rotherhithe Street, is rated 4.1 out of 5 across 606 reviews on two platforms, including 286 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish, Hastings International was incredibly responsive and helpful, especially Abel, who showed us around the property and went above and beyond. He was always quick to respond to any queries and made sure that all aspects of our move was handled seamlessly. Highly recommend!
5/5
GoogleI would like to thank you for all for your excellent work in helping with my tenancy agreement. Your efficiency and professionalism made the process smooth and hassle-free. Special thanks to Abel and Stevie, Your dedication, clear communication, and willingness to assist with any queries were invaluable. You made the experience not only pleasant but also reassuring, knowing that I was in such capable hands. Best regards,
1/5
TrustpilotHastings International in London are the worst estate agents ever
Hastings International in London is the most horrendous estate agent I have ever used. They entice Asian landlords with 0 fee first year but put tenants in the flat which default on rent & kept saying the rent arrears will be cleared but never cleared. No updates until asked. Very slow, does not care abt landlords' plight and be prepared to lose a lot of money if you use them. Dealt with many agents they are absolutely the worst!
1/5
TrustpilotMisleading listings and wasted time
I viewed two properties with Hastings International that were advertised as available for sale, but it became clear afterwards that the sellers were not actually committed to selling. Despite the listings being on the market for months, the agency still arranged viewings knowing the sellers were prioritising rental income and had no real intention of progressing a sale.
5/5
TrustpilotWin-win situation
I have been with Hasting since 2014. Recently my tenancy was up for renewal. Kay Kendall was the agent in charge of my unit. As usual, she was prompt in the negotiation on my behalf.Truth be told, I gave her a free hand in the negotiation as I wanted to be considerate to my tenant and give Kay the space to consider my tenant's views.The end result, Kay delivered beyond my expectations and I believed that it was a win-win situation for my tenant too. :)
5/5
TrustpilotWell...
Well.... What can I say? Absolutely fantastic and professional service!A colleague of mine recommended Hastings to me. I can honestly say, without a shadow of a doubt it was the best decision i made using Hastings, the team works extremely hard. I couldn't have asked for more... Kay kept me up to date throughout the process, and on occasions worked well beyond normal office hours.I would have no hesitation in recommending Hastings. I can't speak highly enough of them.Thanks Kay... you do a fantastic job!
5/5
GoogleReally pleased with the speed and professionalism from the staff in the estate agency. Our letting agents Abel and Stevie were very quick to answer our questions and helped make everything go very smoothly. Highly recommend these estate agents.
5/5
GoogleAbel was amazing. We were not able to close the deal just because of a matter of mismatching timing with the landlord, but Abel went above and beyond on every single step and was super helpful and speedy all the time. First time meeting an agent who actually cares and makes you feel like a person with real needs (in my case a dog - and it is very hard to find a house that allows for dogs) rather than just like another viewing. Thanks, Abel!! All the best!
5/5
GoogleHastings was really helpful with my move - Abel Duplouy our letting agent was super supportive along the whole letting process. He answered every one of my 100 emails, text messages and phone calls timely and was always available to help leading up to our move. He would make sure to follow up and update me every step of the way and made the whole process really smooth. Thank you!
1/5
GoogleMy experience with Hastings International has been extremely disappointing. I moved into my new rental property and found it in poor condition on day one. The balcony door was broken and would not close, internal doors did not shut properly, rubbish was left inside, and there was visible dust throughout, showing that no professional cleaning had been carried out despite this being stated in the tenancy agreement. The bed provided was also not the agreed king size in the contract. When I raised these issues, they were dismissed as minor, which I felt was unprofessional. I have rented multiple properties before and never needed to complain because I always received homes in proper working condition. This was not the case here. If you expect your property to be handed over clean, safe and as agreed in writing, I would advise exercising caution before renting through this agency.
1/5
TrustpilotUnprofessional
My experience with this agency was extremely disappointing. I had arranged two viewings in Canada Water over the phone the day before and left work early to attend, but when I arrived I was told that no appointment had been booked.
5/5
GoogleA fantastic experience overall! Abel was excellent in accommodating our specific needs to ensure we could move into our new home smoothly. Stevie and the rest of the team were equally friendly and professional. Highly recommended!
5/5
GoogleAbel and Stevie were very helpful and prompt throughout the process of viewing, offer, contract and formalities. Stevie got everything done within a short period, as promised. A special mention for Abel’s prompt communication, whether email or call. Happy with Hastings !
5/5
GoogleThe team at Hastings was really helpful to us. They were extremely professional and calm throughout. Unlike other agencies, we did not feel pressured at any point to put in an offer or raise our offers. Abel, was helpful, showed us around the property and also get some things fixed in the house that needed fixing. Would highly recommend them, for an easy and comfortable search experience.
5/5
GoogleWe’re really thankful to Hastings for helping us find our new rental home. Abel, our estate agent, was attentive and patient throughout the process. We viewed a few properties with him, and he was always honest, approachable, and quick to answer our questions over the phone. We’re especially grateful for his support in getting us over the line. It made what can often be a stressful experience feel much smoother.
5/5
GoogleAbel has been fantastic! They’re always quick to respond, super helpful, and make renting stress-free. Really appreciate their friendly and professional approach, would definitely recommend them to anyone looking for a great letting agency!
5/5
GoogleHad a great experience with Hastings from start to finish. Abel was truly exceptional since viewing till moving. He was excellent to deal with, very easy to get on with always on hand to answer any questions. Also, Stevie was very professional and made the process very smooth and easy. Stevie kept me informed for every stage of the development until the moving date. I cannot recommend them enough! Thank you so much!
4/5
GoogleAbel Duplouy was very helpful and quick to respond during our letting process. Although we did not end up obtaining a tennancy with Hastings, Abel's communications and support during the process made our experience very pleasant.
1/5
GoogleHello, I would to inform other tenants to avoid this agency for the worst service ever!!! Especially Jason Gunns who work for property management!!! They delay to return our deposit and try to charge us a lot of money for work what they done for new tenants but there was normal wear and tear!! He don’t want to respond on emails pretending that they have down the service! Unprofessional agency ever!!! Never had problems with the deposit from other agencies we rent a property!! -10000 I would to give them!!NegativeResponsiveness, Quality, Professionalism
5/5
GoogleLet House hunting in London is very time consuming and complex (vs India from where I recently moved here). Recently moving to London and managing office work along with other tasks, house hunting wasn't going really well for me. Abel from hastings international made it super easy and convenient once my wife and I shared our requirements with him. I believe he went out of the way to accommodate our requests / queries and along with Stevie and Andrew, made move in a smooth and comfortable experience. The entire process of finalising the flat, pre move in formalities and final move in has been well organized (we moved in yesterday so it's all fresh in my mind) and structured. Kudos to the team and big thank you! We look forward to more amazing experience during our stay. Cheers!
1/5
GooglePerhaps the worst experience i have ever received from any business. Let through them from 2020-2022 and the whole experience was horrendous. Jason Gunns, the property manger will deliberately ignore property maintenance requests, delay with requesting bills and then proceed to use unqualified sources for check out, all in efforts to maximise how much of the deposit he can get his hands on. ZERO maintenance was carried out during our tenure, the property was unclean when we moved in and we have had to go through months of DPS to get any form of deposit back. LANDLORDS-they will not look after your property. TENANTS-They will not carry out any maintenance and will try and scam you out of your deposit.
I am very sorry to hear this. Unfortunately your profile name does not appear on our tenant database. Please can you email me the address of the property to andrew@hastingsinternational.com so i can investigate further. I appreciate your time. Andrew
1/5
GoogleFor Me very very poor service bought a property in london communication very very poor effectiveness very very poor but I must say Mr Thomas was good in his job when we had no alternatives than to call the manager to fix the issues that they arise due to staff not doing their job.
5/5
GoogleThe first time renting experience can be really daunting in London, but agencies like these really make it better :) thank you Abel, Stevie & team ! I was supported by Abel, Stevie, and team, they were patient and prompt in providing any information requested. Paperwork was swift as well.
1/5
GoogleTheir sales (Stevie) is nice, but home management (Louise) is very incompetent and rude. We have reported several issues with the property since we moved in late December last year, but it's been three months and we're still waiting for our windows to get repaired. Louise keeps ignoring the issues and blaming us not reporting the them accurately enough. We also had to live without a functioning fridge for two months and had to leave our food on the window sills, which is a risk for both mould and infestation. I advise home owners do not work with them, as these delays in home mantainance will damage your property overtime.
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Hastings International's London office has 606 reviews across two platforms: 286 on Google, 320 on Trustpilot.
Hastings International London is rated 4.1 out of 5 across all 606 reviews, and 4.1 out of 5 on Google from 286 reviews.
Hastings International London, 167b Rotherhithe Street, London, SE16 5QW.
