5/5
GoogleHastings international had very professional and responsive management. Abel was supportive and very accommodating throughout the whole process. Would highly recommend.
Trusted Agent profile · London
Hastings International London reviews
★★★★★
605 reviews across 2 platforms
167b Rotherhithe Street, London, SE16 5QW
Hastings International's office in London, at 167b Rotherhithe Street, is rated 4.1 out of 5 across 605 reviews on two platforms, including 286 Google reviews rated 4.1.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleWe had a fantastic experience working with Abel from Hastings International Rotherhithe. He went above and beyond to help us secure our new rental and guided us smoothly through the whole process. Abel’s calm, reassuring manner really put us at ease, and he kept everything on track right up to the finish line. Highly recommended!
1/5
TrustpilotVendors beware that any offers this agent presents you are rigorous
re: Hastings Rotherhithe.Hmm. Where to begin.Here are some of the issues we experienced with Hastings as would-be buyers:1. Several offers we made on a property never went through a formal process - at no point did Hastings ask us for a mortgage-agreed-in-principle, nor ask us to complete any other documentation (as is standard) to formalise those offers. If I was a seller, I'd be wary that any offers this agent brings you are rigorous.2. The communication from this office was consistently very poor.Some examples include:- Being 40 mins late to a second viewing (due to one agent not communicating that viewing appointment to another). No apologies given.- Not being able to get us a viewing appointment for a property they currently have listed (that we were interested in) for more than two weekends because they can't 'get permission from current tenants' to access it (still no update on that one)- After putting bids on a property we were interested in, my husband and I consistently had to chase these agents for more than a week to get an update on the latest offer that had been made.This culminated in a property we were interested in being sold on Rightmove while we had an offer on it outstanding that we believed to be the highest on the table (apparently it wasn't, because one of the agents told us the wrong figure to beat over the phone).We noticed that the property was 'under offer' on RM a week after we put our supposed 'highest' offer forward, that the agent had said he would take to to the vendor and respond to us with. There was radio silence after this for a week, until we noticed that the property had been listed as under offer on Rightmove!When I phoned the agent for an update (I didn't tell him I'd seen the under offer notification) he wasn't forthcoming about the status of the sale throughout the call, and pretended he wasn't sure what the latest was as he'd been 'away for the long weekend.' Hmm.As a final note, I'll add that there doesn't seem to be any big-picture thinking with these guys. Both my husband and I are chain-free buyers in a particular buying bracket, who Hastings could have easily converted into sales prospects on future properties. As it stands, we have found dealing with this agent so exasperating that a) we were eventually turned off the property we were very interested in and would have offered higher on, and b) are now actually quite pleased to not have to deal with this agent through the post-sale process.Avoid.
5/5
TrustpilotI recently renewed my tenancy
I recently renewed my tenancy with Hastings and the process has been smooth and straighforward. Kay Kendall has been professional, she provided promptly all the useful information and has always been quick to respond. I was satisfied with the service, thanks!
5/5
TrustpilotAllways professional and responsive to my and my tenants needs
I have been a client of Hastings for many years. I have bought and sold property through them successfully. The rental team are always available to my and my tenants needs. Kay is always on time for renewals and completes the transactions quickly and efficiently. Jason is on hand to deal with any property management issues which he communicates promptly and resolves expeditiously.A very good all round property management company. Eric B 27.07.2021
5/5
GoogleExcellent valuation and advice from Emmanuel and the Hastings team who provided a professional service at short notice. Emmanuel went above and beyond in sharing lots of detailed information to help me form a strategy with what to do next with my property. I thank him for his open and honest opinion.
5/5
GoogleI have used Hastings for my rental requirements for several years now. They are knowledgeable, friendly, professional and very good at what they do. Stevie, Andrew and the team are brilliant!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe found a fantastic property through this agency and already moved in, Abel is patient and kind, he’s really nice! I’d like to recommend this agency to my friends who need to rent
5/5
GoogleHastings left us with a very positive impression after a long and difficult search with other, very unexceptional agents. Abel Duplouy and Stevie Hanley provided excellent service and helped us to secure the perfect flat. Stevie, in particular, was instrumental in helping us to secure the flat in time; she was attentive, informative, and friendly.
1/5
TrustpilotAppalling lettings after service - rude and breached contract
Whilst Sal and his team at Hastings lettings were really helpful in getting us to the sign contract stage, the after service by Louise Norris is shocking and Hastings breached the contract. We made it clear from our viewings that it must be a condition that a professional clean had to be done prior to us moving in, as the previous tenant had a cat and my husband is very allergic to cat hairs (particularly important as he is immunocompromised due to a bone marrow transplant). This was written into the contract to be done by the agent or owner. On arriving on Saturday to pick up the keys, the handover was one hour late. (and only one set of keys were provided even though two of us were on the contract) Once in the flat, it was obvious the clean either hadn't be carried out or was done appallingly. There were lots of cat hairs on the headboard and sofas and hairs, crumbs and dust everywhere. My husband desperately tried to contact Hastings to make sure cleaning was going to happen that day. No luck. We had to find alternative accommodation that night and in desperation found a cleaning company to come out on the Sunday. When we contacted Hastings on the Monday to give them the cleaning bill, Louise was downright rude, obstructive and unhelpful. She would not accept that as per the contract " Clause 12. It is agreed between the Landlord and the Tenant that the following conditions are to be provided forthe property prior to commencement of tenancy: Property to be professionally cleaned" that this meant that the flat would be cleaned at their expense before we moved in. She did not care at all that the flat was dirty, which we have photographic evidence of, and behaved as if we should either put up or shut up. She refused to say what we should have done under the circumstances other than move in and sign to say it was dirty. If it wasn't for the fact that my husband was starting a new job on the Monday (hence the move), we would have walked away from the letting (and legally been able to do so as they had breached the contract from the start). Louise would not listen to us and would not accept that Sal had agreed over the phone on the Saturday key handover day that the cleaning bill would be paid by Hastings (who presumable would charge the previous occupant). Really disappointed with the very unprofessional way they run the after sales.Here is the contract quote Clause 12. It is agreed between the Landlord and the Tenant that the following conditions are to be provided forthe property prior to commencement of tenancy: Property to be professionally cleaned"
5/5
TrustpilotHasting’s Professionalism
Hastings Int is my tenancy company which have been absolutely amazing and easy to communicate with, compared to other letting agencies. Every time I have any issues with my apartment, I can send an email and they will deal with my concern literally in 30 minutes. I appreciate their help and apartment management.
1/5
GoogleAbel was great! Stevies communication was terrible! Really let down the team, he was quite rude too
5/5
TrustpilotGreat experience in renewal of tenancy
We have a great experience in the letting department of Hastings International dealing with Kay Kendall (Renewals Negotiator). Kay is very professional and very proactive in market research on current market rental conditions, providing great recommendations on proposed rental during renewal of tenancy. Very happy with the excellent service provided by Kay.
5/5
GoogleWe have had nothing but a great experience renting with Hastings. From our first viewing to getting all paperwork sorted, so a big thanks to Stevie and Finn for this. We have been in our 3 bed flat for 8 months and are already looking to extend for another year. Would really recommend going through Hastings Rotherhithe again!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAbel is a superstar, professional, available and quick. I have used Hastings for over 6 years and it has been overall a really good experience, specifically with the Rotherhithe branch.
5/5
TrustpilotStevie & Abel were very informative and…
Stevie & Abel were very informative and professional. He provided me with all necessary information and made my move in smooth and orderly. Thanks
5/5
TrustpilotGreat Landlord Experience
Hastings International have been able to find good reliable tenants for our properties for more than 10 years. There has been minimal vacancy rates. Both Tom Backlog , Mark Porter and their teams have been very helpful at all times. They also assisted us with minor refurbishments to the property when securing tenants. The rental team is very good and update us whenever we require remote action or decisions.
5/5
TrustpilotThank you Abel!
Hastings International has been my letting agent for the past 2 years. It has been a real pleasure to work with such a professional team. Abel is an incredible agent that has been very helpful, efficient, and responsive throughout everything. I highly recommend working with him! :)
1/5
GoogleVery disgusting property management services, super NOT responsive and responsible for tenants at all!! Don’t get sold by the agent services, you will go through a nightmare with their property management services!!! Business like this kind of services will die soon
5/5
GoogleHastings Lettings were helpful and reliable. Our assigned agent, Abel, was fantastically communicative and friendly throughout our search process. Would recommend to anyone. A big thank you to Abel!
5/5
TrustpilotKay's enthusiasm for her job
Kay's enthusiasm for her job and her market knowledge are excellent. She listens and understands what is important to us whilst offering knowledgeable advice at the same time. I highly recommend Kay's services; her approach and sincerity will continue to hold Hastings International in good stead.
5/5
TrustpilotKay is a very professional agent who…
Kay is a very professional agent who will go above and beyond what is expected of her. She is friendly and very honest, I feel completely at ease knowing that she is taking care of everything for me, she is a great asset to the company.
5/5
TrustpilotThank you Kay Kendall for your…
Thank you Kay Kendall for your professional support in negotiating the rent to keep both Landlord and the tenant happy.You have doing this for years for us .Hope this good and professional relationship will continue for years to come.🙏
5/5
GoogleHastings has been the letting agent of our apartments for over 10 years. Their services is very responsive and professional. Excellent!
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