Trusted Agent profile · London
★★★★★
605 reviews across 2 platforms
167b Rotherhithe Street, London, SE16 5QW
Hastings International's office in London, at 167b Rotherhithe Street, is rated 4.1 out of 5 across 605 reviews on two platforms, including 286 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleFor Me very very poor service bought a property in london communication very very poor effectiveness very very poor but I must say Mr Thomas was good in his job when we had no alternatives than to call the manager to fix the issues that they arise due to staff not doing their job.
5/5
GoogleThe first time renting experience can be really daunting in London, but agencies like these really make it better :) thank you Abel, Stevie & team ! I was supported by Abel, Stevie, and team, they were patient and prompt in providing any information requested. Paperwork was swift as well.
4/5
TrustpilotThey are fast and good and give good advise
They are fast and good. And make sure that the property is rented out in time again. And they give good advise.
1/5
GoogleTheir sales (Stevie) is nice, but home management (Louise) is very incompetent and rude. We have reported several issues with the property since we moved in late December last year, but it's been three months and we're still waiting for our windows to get repaired. Louise keeps ignoring the issues and blaming us not reporting the them accurately enough. We also had to live without a functioning fridge for two months and had to leave our food on the window sills, which is a risk for both mould and infestation. I advise home owners do not work with them, as these delays in home mantainance will damage your property overtime.
5/5
TrustpilotGreat Property Management Team at Hastings!!
My property in London has been managed by Hastings since possession for over 6 years. Their service levels are of very high standard and they have proactively negotiated rents for renewal in a very professional manner with maximum benefit to the landlord while ensuring that the property remained tenanted 100% of the time. They have taken care of complaints and maintenance in a timely manner to the satisfaction of the tenant at competitive rates. In particular I would like to mention the exceptional support provided by Ken Kendall and I would strongly recommend Hastings to any landlord who wants his property managed in UK.
5/5
TrustpilotExcellent customer service
Stevie was super efficient throughout organising my tenancy, always courteous and polite and super clear and helpful with any questions I had.
1/5
GooglePerhaps the worst experience i have ever received from any business. Let through them from 2020-2022 and the whole experience was horrendous. Jason Gunns, the property manger will deliberately ignore property maintenance requests, delay with requesting bills and then proceed to use unqualified sources for check out, all in efforts to maximise how much of the deposit he can get his hands on. ZERO maintenance was carried out during our tenure, the property was unclean when we moved in and we have had to go through months of DPS to get any form of deposit back. LANDLORDS-they will not look after your property. TENANTS-They will not carry out any maintenance and will try and scam you out of your deposit.
I am very sorry to hear this. Unfortunately your profile name does not appear on our tenant database. Please can you email me the address of the property to andrew@hastingsinternational.com so i can investigate further. I appreciate your time. Andrew
5/5
TrustpilotKay Kendall was excellent in tenancy renewal...
As usual, I set a reminder 3-months in advance for tenancy renewal of my UK unit. This year, I did the same and have Kay of Hastings to help me on. I sent an email to Kay and asked her about whether the tenants have intention to renew. Kay is very responsive. She was not only acknowledged my email but also let me know that she has already marked this as her to-do item. She set a timeline for the tenants to confirm her. Once she got the confirmation from the tenants, she reverted to me immediately. With COVID that have caused difficulties to many people, I decided to maintain the terms which were well accepted by the tenants. After I reverted to Kay about maintaining the same terms on renewal, she acted speedily and liaised with the tenants. We concluded and signed the renewal agreement electronically within hours (even with 7 hours time zone difference). Kay was very helpful and responsive.
4/5
GoogleThe team at Hastings is incredibly good at their job, in particular Stevie who was always responsive to my queries, and made the entire process easy and stress-free. I highly recommend their services to anyone looking for a new home :)
5/5
TrustpilotI have been dealing with Kay for…
I have been dealing with Kay for several years now and I have nothing but good to say about her, and the company's, service. Communication is very important to me and Kay is proactive, immediate and responsive. I rank the service as one of the few which actually delivers customer service as I believe it should be delivered, with friendliness and professionalism.
1/5
TrustpilotAviod!!!!
Aviod!!!!! Checkin all good, but the property management team is useless. We had a moulding dishwasher and takes weeks to get it fixed (by us contacting the provider). They will try anything to grab your deposit , we are disputing on DPS
4/5
TrustpilotKay and Louise Review!
We have recently renewed our contract on our flat for the 3rd year and we were really happy with the support from both Kay and Louise. We had challenged on some areas of the contract and both Kay and Louise helped to try and find solutions and also give us information as to why some changes had to be made etc. We have not had any issues with Hastings and Louise is always efficient in solving any issues for us.Thank you!! :)
1/5
TrustpilotWill never again go near a property managed by Hastings
We moved into a flat managed by Hastings International (London Bridge Branch) in December 2016. While we stayed there for 4 yours (the flat itself was lovely), our experience with Hastings was the worst experience we've ever had, and ultimately the reason for us finally moving out.We have outlined specific issues below but needless to say, as a service provider they have been terrible at communication, and often rude and unhelpful. We will never again rent a property managed by Hastings.1) Poor communication and serviceOur property manager was Louise Norris and to say she is unresponsive would be putting it lightly, as even when her response did come through, it was extremely unhelpful and apathetic. We had many maintenance issues over the years and had to chase her relentlessly over calls and emails. There is even a point where she wouldn’t believe we had a rodent issue (despite this being a recurring problem with the flat) and asked us for ‘photographic evidence’ to prove it before allowing pest control to visit.While there have been many frustrating incidents involving repairs the worst that comes to mind was when an old boiler in the flat was turned off by the repairman instead of being fixed. This left us without heating or hot water for 4 days in the middle of November, and instead of helping us by finding another repair/ handyman or getting the boiler fixed, Louise asked us to simply ‘boil water in a kettle or bathe at a friend’s or gym’ for that time.2) Maintenance/ repairs not taken seriously Over the 4 years we were in the flat, repairs and any maintenance issues were not taken seriously and required multiple follow ups before any action was taken. An example of this was a water leak in our ceiling that took almost two years for Hastings to have come one come and paint over (No one actually resolved the issue that caused the leak in the first place).Even when repairs were carried out, they were not done in a professional manner. Mark Porter from Hastings undertook organising a renovation for our living area, and by the end of it the flat was left extremely dirty and no care was taken to protect the furniture of the flat. There were paint splatters over the larger furniture items and the toilets were left obviously used and dirty. No attempt was made from Hastings to send someone to clean this and we had to do this ourselves. 3) Deposit DisputesWhen we moved out, our request for obtaining our deposit back was ignored for 6 weeks, despite multiple calls and emails. It was only when we served a Statutory declaration did we even receive a list of proposed deductions which were absolutely ridiculous (amounting to almost £1k). They had charged us for ‘missing items’ that were simply placed in another room, about £20 each for replacing lightbulbs and repair charges for damage they had themselves carried out to ‘renovate’ the flat. Given we had lived at the flat for 4 years, their definition of ‘fair wear and tear’ was ridiculous. We had to go through the DPS dispute resolution process to contest this and were ultimately awarded most of the deposit back but it took over 4 months and could have been avoided entirely if Louise was responsive or fair.
5/5
GoogleI had a fantastic viewing experience with Emmanuel. He was incredibly professional, punctual, and knowledgeable about the property. Emmanuel attention to detail and understanding of my requirements made the viewing enjoyable and informative. I would highly recommend Emmanuel to anyone purchasing a property…
5/5
GoogleAbel was 10/10 from start to finish. After we lost out on a flat initially, he gave us early notice on another suitable property that was yet to hit the market. We went to see it and got it secured within just a couple of days. Abel's proactivity, organisation and professionalism makes him a credit to Hastings as a whole.
5/5
TrustpilotI have two properties in UK and one of…
I have two properties in UK and one of them is managed by Hastings for the past several years. I live overseas and it is therefore very important for me that the property is managed efficiently with minimum hassle while keeping the tenant satisfied. I have personally been very satisfied with the services offered by Hastings, especially Kay Kandall and Denise Bonner who have always taken prompt action as required and responded to my queries quickly. I can't see any particular area which I can point out where they need to improve - their performance has met my expectations.
5/5
TrustpilotMoved in within 6 days!
I was looking for a flat and had to move within 6 days. My agent Alexa Fradd went to the apartment I chose that very Day and face time me as I couldn’t go down physically to view. As soon as I agreed, she help me sort out the paper works and I moved in as planned. She even checked on me after myMove in just to see if there’s any issues with the apartment. The boiler needed checks and she contacted them immediately.
5/5
GoogleStevie and the team at Hastings International Rotherhithe offer us a fantastic, professional and friendly lettings service which we have been using since 2016 for the re-let of our two flats in Rotherhithe, our Tenants are also really happy with the service they receive from the Hastings team during and leading up to moving in. Highly recommended… Thanks guys keep up the great work 😊PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotEmmanuel was waiting for me as I…
Emmanuel was waiting for me as I arrived at the viewing. He was attentive and immediately friendly. The viewing was very positive from my pov and I hope to come back for a second viewing with my daughter(s). He gained answers to all my ongoing questions and emailed them without further prompting.
5/5
GoogleAbel has been so great in our property research! He quickly understood our requirements and helped us find the right property very quickly. We recommend fully renting through Hastings International. If we were to search for a property to rent again, Hasting International would be the first to know. Thank you so much again, Abel 😊 …
5/5
TrustpilotKay Kendall has been excellent
Kay Kendall has been excellent. Have been with Hastings International for over a decade and the services provided by Kay has been very helpful and professional. Throughout the tenure Kay has been in touch and negotiated very good tenancies and I’m grateful for the same. Thoroughly recommended for hassle free management and friendly services.
1/5
GoogleFrankly speaking, it is one of the worst experience i have dealt with so far. They never TREAT me (as a tenent to renew contract) as their customer and will only follow the process without any reasonable thoughts. Here are real experiences: 1) I have signed the renewal contract and the tenant has already orally greed the terms and in the same day. Hasting is still checking with me if the day after would be good to view the property (for another customer). I've kindly advised that it is a waste of time for all parties and you should take the real circumstance into considering when you arrange something. How could the viewer feel if they know the full picture. Donot they think it is a waste of time either. But Hasting insists to proceed the viewing which i, as a normal feeling people, could not understand. 2) Hastings seems to treat me as a bad guy who will escape from my duties. They never forget about warning me in a not-feel-good way in their correspondences (like if you are not comply the viewing rules, you would be regarded as not willing to renew the contract). I know agent's duty in telling stuff. But has Hasting ever consider my feeling (as one of their customers who will also pay them for the renewal as well)? I have no doubts saying i DO NOT FEEL THAT AT ALL. I have chatted with my friend and it seems other agents are doing much better than Hastings does in the same circumstances. I WILL NEVER RECOMMEND ANY ONE OF MY FRIEND OR THE PEOPLE I KNOW TO WORK TO HASTINGS. P.S. It is a pity that i could not give zero star in the rating.
5/5
GoogleI dealt with a lot of Estate Agents in the past and consistently had the same negative preconception as everyone else. However, Hastings International in Rotherhithe is the exception to the rule. Stevie was solicitous, professional and fully understood my requirements when sourcing the flat of my dreams to rent (unlike other agencies that will just show you anything in the 'hope' you will detect something you approve). I could not recommend them enough. Thanks to Stevie again for his prompt replies and making tremendous efforts to meet my rental property expectations.
5/5
TrustpilotSmooth process
Stevie Hanley was very friendly, helpful, and easy to communicate with. She was very responsive to my e-mails and calls and she made sure I didn't wait too long to know if the landlord agrees with my conditions. The service was run very smoothly by her colleagues as well. Hope the experience with Hastings International will continue to be as great as it has been so far - looking forward to moving in their new flat!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
