Hastings International London reviews

★★★★★ 5/5

Trustpilot

Allways professional and responsive to my and my tenants needs

I have been a client of Hastings for many years. I have bought and sold property through them successfully. The rental team are always available to my and my tenants needs. Kay is always on time for renewals and completes the transactions quickly and efficiently. Jason is on hand to deal with any property management issues which he communicates promptly and resolves expeditiously.A very good all round property management company. Eric B 27.07.2021

Eric · 27 July 2021

★★★★★ 5/5

Google

moving home is always stressful but Hastings International made it as stress free as possible and we are grateful for this 👌 …

Anthony · 12 June 2026

★★★★★ 5/5

Google

Wayne was so helpful from the start. He almost immediately replied when I expressed my interest in a property and helped me take the process of renting it forward. He was helpful later on as well, i was out of the country and could not show some documents in person at the time but helped me find a feasible alternative to finish the renting procedures.

Alma · 26 August 2022

★★★★★ 5/5

Google

Recently sold my apartment through Hastings. Lee McDermott was my consultant and was always contactable, responded very quickly always and saw the sale through to completion. He also stepped in at the last minute when the buyers solicitors needed a push to prioritise with the stamp duty deadline looming. He advised me on a couple of tricky situations on my property purchase - through another agent - with positive results. Thanks Lee!

Andrew · 26 August 2021

★★★★★ 5/5

Google

Duncan is an upstanding letting agent. He made the viewing very fun and comfortable and answered my million questions. Even though the property he showed me didn’t work for us because of timing, I will continue my search using Hastings International!

Fenneke · 27 May 2024

★★★★★ 5/5

Google

I had a viewing with Duncan from this location. He was extremely friendly and helpful. Throughout the viewing he was very chatty and relaxed, allowing us the time we wanted to explore the property in order for us to see if it would be right for us. Prior to the viewing, communication was good. I did not proceed with the property as it wasn't the perfect fit, but would be happy to work with him again and view other properties.

Fabrizio · 25 October 2024

★★★★★ 5/5

Google

Michael Nulty was super helpful and speedy in our flat renting process!

Natalia · 11 July 2025

★★★★★ 5/5

Google

An extremely professional experience with Hastings, swift and efficient responses from the team. Special mention for Duncan, excellent customer care and service.

Filippo · 12 June 2026

★★★★★ 5/5

Google

I recently attended a launch day @ New Pier Wharf in Rotherhite, SE London, which was being managed by Hastings. When I turned up at the show apartment, I was really impressed by the way the day was being managed by the agents, I found every one from Hasting was very professional and approachable. For my appointment, I was assisted by Lee who showed me around the show apartment and went through each and every detail at length, and answered all my queries. By the end of appointment, I was really impressed with the unit and booked a flat on the same day. I found the whole transaction very easy and was kept unto date by Lee until the contracts were exchanged. Based on my experience, I would recommend Lee and Hastings without any hesitation.

Mayank · 27 August 2018

★★★★★ 5/5

Google

Duncan and team have been a pleasure to interact with during our recent tenancy process and I would highly recommend Duncan and the Hastings team.

Thomas · 21 January 2025

★★★★★ 5/5

Google

There are estate agents, and then there is Duncan MacClellan. Thoughtful, accommodating, insightful, and even-keeled. A real pleasure to work with.

E.I · 12 June 2026

★★★★★ 1/5

Trustpilot

Appalling lettings after service - rude and breached contract

Whilst Sal and his team at Hastings lettings were really helpful in getting us to the sign contract stage, the after service by Louise Norris is shocking and Hastings breached the contract. We made it clear from our viewings that it must be a condition that a professional clean had to be done prior to us moving in, as the previous tenant had a cat and my husband is very allergic to cat hairs (particularly important as he is immunocompromised due to a bone marrow transplant). This was written into the contract to be done by the agent or owner. On arriving on Saturday to pick up the keys, the handover was one hour late. (and only one set of keys were provided even though two of us were on the contract) Once in the flat, it was obvious the clean either hadn't be carried out or was done appallingly. There were lots of cat hairs on the headboard and sofas and hairs, crumbs and dust everywhere. My husband desperately tried to contact Hastings to make sure cleaning was going to happen that day. No luck. We had to find alternative accommodation that night and in desperation found a cleaning company to come out on the Sunday. When we contacted Hastings on the Monday to give them the cleaning bill, Louise was downright rude, obstructive and unhelpful. She would not accept that as per the contract " Clause 12. It is agreed between the Landlord and the Tenant that the following conditions are to be provided forthe property prior to commencement of tenancy: Property to be professionally cleaned" that this meant that the flat would be cleaned at their expense before we moved in. She did not care at all that the flat was dirty, which we have photographic evidence of, and behaved as if we should either put up or shut up. She refused to say what we should have done under the circumstances other than move in and sign to say it was dirty. If it wasn't for the fact that my husband was starting a new job on the Monday (hence the move), we would have walked away from the letting (and legally been able to do so as they had breached the contract from the start). Louise would not listen to us and would not accept that Sal had agreed over the phone on the Saturday key handover day that the cleaning bill would be paid by Hastings (who presumable would charge the previous occupant). Really disappointed with the very unprofessional way they run the after sales.Here is the contract quote Clause 12. It is agreed between the Landlord and the Tenant that the following conditions are to be provided forthe property prior to commencement of tenancy: Property to be professionally cleaned"

Louisa · 15 October 2017

★★★★★ 5/5

Trustpilot

Hasting’s Professionalism

Hastings Int is my tenancy company which have been absolutely amazing and easy to communicate with, compared to other letting agencies. Every time I have any issues with my apartment, I can send an email and they will deal with my concern literally in 30 minutes. I appreciate their help and apartment management.

Sergei · 21 July 2023

★★★★★ 5/5

Trustpilot

Great experience in renewal of tenancy

We have a great experience in the letting department of Hastings International dealing with Kay Kendall (Renewals Negotiator). Kay is very professional and very proactive in market research on current market rental conditions, providing great recommendations on proposed rental during renewal of tenancy. Very happy with the excellent service provided by Kay.

Darwin · 28 July 2023

★★★★★ 5/5

Google

Duncan was lovely and very helpful.

Sania · 10 August 2025

★★★★★ 5/5

Trustpilot

Great Landlord Experience

Hastings International have been able to find good reliable tenants for our properties for more than 10 years. There has been minimal vacancy rates. Both Tom Backlog , Mark Porter and their teams have been very helpful at all times. They also assisted us with minor refurbishments to the property when securing tenants. The rental team is very good and update us whenever we require remote action or decisions.

Malcolm · 24 March 2021

★★★★★ 5/5

Trustpilot

Stevie & Abel were very informative and…

Stevie & Abel were very informative and professional. He provided me with all necessary information and made my move in smooth and orderly. Thanks

Rita · 11 December 2024

★★★★★ 5/5

Google

A huge thanks to Henry Cockman at the Hastings International branch on Borough High Street. He dealt my house purchase brilliantly. I appreciate all your clear communication, help and guidance. I now own a dream apartment! Cheers, Carlos.

New · 28 March 2024

★★★★★ 5/5

Google

Duncan gave us a lot of help and was polite and professional. Thank you for it!

Lulu · 12 June 2026

★★★★★ 5/5

Google

Duncan provided excellent service, useful insights and was instrumental in helping us to secure a property

Dom · 12 June 2026

★★★★★ 5/5

Trustpilot

Thank you Abel!

Hastings International has been my letting agent for the past 2 years. It has been a real pleasure to work with such a professional team. Abel is an incredible agent that has been very helpful, efficient, and responsive throughout everything. I highly recommend working with him! :)

Sheryl · 16 August 2023

★★★★★ 5/5

Google

Lee Mac was excellent to work with - prompt concise communication throughout the housebuying process. Cannot recommend him enough due to his attitude and proactivity towards getting the deal closed.

A · 4 August 2024

★★★★★ 5/5

Google

I would like to thank Wayne Ellis for being so helpful from start to finish of the processing and for being so nice. Because of him we are not going to be homeless for the holidays! Many thanks to you wayne!

Sandy · 29 December 2023

★★★★★ 5/5

Google

Duncan went above and beyond to make sure I found the perfect flat! Being new to the UK - there is a lot to unpack - he made it easy and answered all of my questions along the way! 10/10 recommend

Stephanie · 29 December 2023