Trusted Agent profile · London
★★★★★
605 reviews across 2 platforms
42 Borough High Street, London, SE1 1XW
Hastings International's office in London, at 42 Borough High Street, is rated 4.4 out of 5 across 605 reviews on two platforms, including 290 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication and kind people
Stevie and Michael were so helpful and communicative on our path towards signing a tenancy. Whenever we had questions they replied promptly and were clear in letting us know what we needed to do. Their manner was also very pleasant, we’ve dealt with estate agents who we did not get on with in the past, but Stevie and Michael were really personable.
5/5
GoogleI can’t recommend Duncan from Hasting International enough. From start to finish, he has been consistently professional, proactive, and genuinely helpful. He always goes out of his way to check in for updates on my mother's situation and makes sure I’m supported every step of the way, often offering further help without even being asked. It’s rare to come across someone who combines efficiency, reliability, and such a personable approach so effortlessly. A huge credit to the company, and yes, an added bonus that he’s very easy on the eye too. Outstanding service all round
5/5
GoogleWe had a fantastic experience working with Duncan while searching for our two-bedroom flat. From the very beginning, he was incredibly helpful, professional, and attentive to what we were looking for. Duncan went above and beyond always making time to answer our questions and guide us through each step. We truly appreciate all the effort Duncan put in and would highly recommend him to anyone looking for a reliable and supportive estate agent.
5/5
GoogleDuncan was an absolute pleasure to work with. Professional, responsive, and genuinely attentive throughout. He took on board all my requirements and secured a fantastic custom deal for a flat in the London Bridge area with an amazing view of the shard from the flat. The whole process was smooth and efficient. Highly recommend both Duncan and Hastings International.
5/5
GoogleWe had the pleasure of working with Hastings International UK especially with Duncan,he made the whole process of finding our apartment smooth and enjoyable. He took the time to understand exactly what we were looking for and found the perfect place for us. Duncan was very communicative, kind, and attentive, making sure all our needs were met. His professionalism and friendly approach made it a real pleasure to work with him. We truly appreciate his help and highly recommend him!
5/5
GoogleDuncan has been an extraordinary point of contact for us and an excellent lettings salesperson. He went out of his way to let us see our selected flat more than once, kept all of the stakeholders on the same page in a prompt manner, and also communicated with the property management team on our behalf even beyond the point of his responsibility. While we are yet to work with and review the property management team, we found Duncan to be a great person and an excellent professional.
5/5
GooglePerhaps my smoothest flat hunt process ever! Duncan in particular has been extremely professional and friendly from the very start, accommodating flat viewing timings and responding literally within seconds. Would definitely use Hastings again, and highly recommend Duncan as an agent!
1/5
TrustpilotAppalling experience
Lived in a rented property for 5 years with friends and had nothing but issues and rude response emails from this company. Louise who was meant to be on hand to help us with any issues was nothing but blunt and rude the entire 5 years, with a huge lack of compassion. We would have to chase multiple times to get anything done and over the entire period we never spoke to Louise on the phone even though we would call the office even in am emergency she was always 'conveniently out' but would then respond immediately by email. We had continual issues with damp and leaks throughout the tenancy and things would only be replaced with short fixes instead of actually finding a solution to the problem so would inevitably would happen and reappear 6-12 months later.
5/5
TrustpilotExceptional Service and Support!
I had a great experience with Hastings International during my renting process. Abel and Stevie went above and beyond to make everything smooth and straightforward. They were always professional, efficient, and quick to respond to any queries I had. The whole process felt seamless, and their friendly approach made a potentially stressful time much easier. I highly recommend their services and would gladly work with them again in the future. Thank you for making this process so positive!
5/5
GoogleDuncan is an absolutely killer estate agent! He is super friendly, helpful, and knowledgeable about the property. He responds very quickly and answered all of the questions I had promptly as well. 10/10 experience touring with Duncan!
5/5
GoogleI have dealt with Duncan and he has been so informative, professional and helpful. He is well versed in the industry and had very good advise and help to provide… highly recommend ed
5/5
GoogleDuncan has been an absolute pleasure to work with! He truly went the extra mile to help me secure my dream flat. His communication was always prompt, clear, and incredibly reassuring, making the entire process smooth and stress-free. Duncan’s professionalism, attention to detail, and genuine dedication to his clients really stood out. I felt completely supported from start to finish and knew I was in great hands. If you’re looking for a letting agent who is knowledgeable, personable, and fully committed, I can’t recommend Duncan highly enough!
1/5
TrustpilotWorst experience ever
Worst experience ever! They took £495 holding deposit without asking for details that were so important to them. I was left homeless for a month with a 5year old child, lived in emergency accommodation to raise that £495 to find accommodation to live in , yet I had approached them 2months prior my moving out date. Last minute trying to convince me to just in alternate property which was not suitable but just to satisfy their egos and bargain £495 when I rejected this! Biggest conman who don’t even give you a chance to talk as they do all the talking! I wouldn’t recommend them even to my worst enemy
Dear Zoe, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’ve had such a difficult experience, and we appreciate how upsetting this must have been for both you and your child. We understand your frustration, but we would like to clarify the reasons behind the outcome. Unfortunately, the holding deposit was retained in accordance with the terms set out in the signed tenancy reservation form. This was due to discrepancies between the financial information initially provided and the final referencing results, which included undeclared credit history and a shortfall in the declared household income. These issues meant that the referencing criteria were not met. Following this, there were several changes requested regarding the furnished nature of the property, and we experienced long periods of limited communication. This resulted in the landlord losing valuable marketing time, which also factored into the decision to retain the holding deposit. Despite these challenges, we did try to assist you further by sourcing alternative accommodation that was more aligned with your budget and requirements once the full details of your financial situation became clear. We're sorry these options did not meet your needs. We regret that your experience was not a positive one and will take your feedback on board as we continue to review and improve our processes. Kind regards, The Hastings International Team
5/5
GoogleOut of all the agencies/ agents I've enquired with, Duncan has been most responsive! He's gone out of his way to help us secure the flat we wanted, consistently giving updates along the way with transparency. He has a very approachable nature, and is helpful in many aspects - I've had a really positive experience with Hastings thanks to Duncan
5/5
GoogleDuncan was amazing, kind and understanding while helping me securing a place that met some very specific requirements (I have 3 cats). He took the time to truly understand my needs, responded promptly, and followed up proactively. Best experience I’ve had with an agent so far!
5/5
GoogleDuncan was a tremendous help throughout our flat hunt. Witty, patient, and impressively unflappable, he somehow managed to make the whole process feel almost straightforward. Couldn’t recommend him more highly.
5/5
TrustpilotHastings went above and beyond!
The team at Hastings provided invaluable help when I was urgently seeking a rental property in Rotherhithe. From initial viewings, to acceptance and completion took less than 4 working days, having pulled out all the stops to finalise everything. Special thanks to Stevie for making this happen and to Abel for his patience during a very stressful time.
1/5
TrustpilotTerrible experience with this estate agent
Terrible experience with this estate agent.Great at getting you locked in for as much as they can, but trying to get out with your deposit is hard. Flat was cleaned perfectly however the agent got their independent mate round to sign it off and decided hundreds of pounds from the deposit was missing and dirty. This was just not the case and they have insufficient actual evidence. Deposit got locked into the deposit protection scheme as the agent would not engage in the process...special shout out to Louise on this sly play. Dodgy business practices on full display.Avoid like the plague even in this desperate housing market.
5/5
GoogleI had a fantastic experience working with Duncan from Hastings. He made the process of renting my apartment incredibly easy and smooth. From the initial contact to the final paperwork, Duncan was professional, responsive, and always ready to assist. His knowledge of the local market and attention to detail ensured that everything went seamlessly. I highly recommend Duncan for anyone looking to rent an apartment in the area. Thank you, Duncan, for your excellent service!
5/5
TrustpilotDuncan-best agent
Duncan is really one of a kind agent and I cant recommend him highly enough. He really made sure that I will get the flat that I wanted. He is incredibly responsive to all my queries from beginning to end. If you're looking for a reliable, trustworthy letting agent who goes above and beyond, look no further- Duncan from Hastings International
5/5
GoogleI recently worked with Duncan from Hastings International to find an apartment in London, and I couldn't be more satisfied with the experience. Duncan was incredibly helpful and patient throughout the entire process. He assisted me in finding a great apartment that perfectly suited my needs. The service was outstanding, and Duncan ensured that all paperwork was handled smoothly and efficiently. He was always quick to answer my questions, providing clear and concise information. His professionalism and dedication made the whole experience stress-free and enjoyable. I highly recommend Duncan and Hastings International for anyone looking to find a home in London.
5/5
GoogleDuncan is extremely responsible and reliable. He always replies to messages very quickly and truly has my best interests at heart. He was thoughtful, patient, and professional throughout the whole process.
5/5
GoogleDuncan has been great at supporting us through the process of finding our new home and the admin that comes with it! It’s Refreshing to have someone a message away and on hand to help if needed!
5/5
GoogleWe had an exceptional experience securing a rental property with the help of Duncan MacLellan at Hastings International. His approachable demeanor and efficient, clear communication made the process smooth and stress-free. Despite our busy schedules, Duncan went above and beyond to assist us in securing the flat. His support was invaluable, and we never felt pressured at any point. I highly recommend Hastings International, and be sure to ask for Duncan!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hastings International's London office has 605 reviews across two platforms: 290 on Google, 315 on Trustpilot.
Hastings International London is rated 4.4 out of 5 across all 605 reviews, and 4.7 out of 5 on Google from 290 reviews.
Hastings International London, 42 Borough High Street, London, SE1 1XW.
