Hastings International London reviews

★★★★★ 5/5

Google

I recently worked with Duncan from Hastings International to find an apartment in London, and I couldn't be more satisfied with the experience. Duncan was incredibly helpful and patient throughout the entire process. He assisted me in finding a great apartment that perfectly suited my needs. The service was outstanding, and Duncan ensured that all paperwork was handled smoothly and efficiently. He was always quick to answer my questions, providing clear and concise information. His professionalism and dedication made the whole experience stress-free and enjoyable. I highly recommend Duncan and Hastings International for anyone looking to find a home in London.

Josie · 27 May 2024

★★★★★ 5/5

Google

Duncan is extremely responsible and reliable. He always replies to messages very quickly and truly has my best interests at heart. He was thoughtful, patient, and professional throughout the whole process.

Yuxuan · 18 January 2026

★★★★★ 5/5

Google

Duncan has been great at supporting us through the process of finding our new home and the admin that comes with it! It’s Refreshing to have someone a message away and on hand to help if needed!

Hannah · 12 November 2025

★★★★★ 5/5

Google

We had an exceptional experience securing a rental property with the help of Duncan MacLellan at Hastings International. His approachable demeanor and efficient, clear communication made the process smooth and stress-free. Despite our busy schedules, Duncan went above and beyond to assist us in securing the flat. His support was invaluable, and we never felt pressured at any point. I highly recommend Hastings International, and be sure to ask for Duncan!

Izzie · 23 September 2024

★★★★★ 5/5

Google

Want to just give shout out to Duncan ! He was extremely helpful throughout the whole process of finding my new home. Very professional, responsive and made everything run smoothly. Great service - highly recommend

Anna · 12 November 2025

★★★★★ 5/5

Google

We’ve been working with Duncan to get our house sorted and he has been fantastic. He’s communicated with us every step of the way and accommodated our needs to the best of our availability. When we’ve had hiccups Duncan has pro-actively tried to solve them and ensured a smooth process for us. It also helps that he is very friendly and easy to speak to! Definitely recommend Duncan & Hastings Int.

Zain · 26 July 2024

★★★★★ 5/5

Google

A big thanks to Duncan MacLellan, Amiyah Gyemi and team. Very efficient, easy to deal with and straightforward. It was almost 25 years since I last rented a flat in London and I didn't know what to expect. I had heard unpleasant stories about how these experiences can be in London currently. Duncan communicated very clearly through the process and was very honest in our dealings. Amiyah was extremely helpful and responsive with all the necessary details and in closing the deal. I'd have no trouble recommending their services. Thank you.

Johnny · 28 January 2024

★★★★★ 5/5

Google

Duncan must be the most helpful agent that I have come across. Finding a flat in London is hectic, Duncan replied to us within minutes and gave us viewings that suited our program. …

Lunatic · 16 October 2025

★★★★★ 5/5

Trustpilot

This review is for Andrew Clements…

This review is for Andrew Clements, the branch manager for the Rotherhithe branch. Andrew was very helpful and efficient when dealing with me, as a londlord, and with my property. I could not continue with Hastings International for reasons not related to them, but even so, Andrew went out of his way to help me. I think his energy and effectivness bring a lot to the branch and to the company. Thank you very much again, Andrew!

LS · 5 February 2024

★★★★★ 5/5

Trustpilot

Professional and Friendly lettings service

Abel, Andrew, Stevie and the team at Hastings International Rotherhithe offer us a fantastic, professional and friendly lettings service which we have been using since 2016 for the re-let of our two flats in Rotherhithe, our Tenants are also really happy with the service they receive from the Hastings team during and leading up to moving in. Highly recommended… Thanks guys keep up the great work 😊

Greg · 6 August 2024

★★★★★ 5/5

Google

Duncan has been very helpful in helping us secure a rental property. Top chap!

Jake · 16 March 2026

★★★★★ 1/5

Trustpilot

Hastings International in London are the worst estate agents ever

Hastings International in London is the most horrendous estate agent I have ever used. They entice Asian landlords with 0 fee first year but put tenants in the flat which default on rent & kept saying the rent arrears will be cleared but never cleared. No updates until asked. Very slow, does not care abt landlords' plight and be prepared to lose a lot of money if you use them. Dealt with many agents they are absolutely the worst!

Faith · 28 September 2023

★★★★★ 5/5

Google

We had been searching for a student flat for over a month but had no luck with how difficult the London rental market is in August/September. There were also many red flags to navigate as non-UK residents. We had spoken to pretty much every major agency in London before we connected with Wayne Ellis at Hastings and he is truly a gem! Wayne made the process so easy and safe. He always responded quickly, took the time to give us a live video viewing (he even turned on the water to show us it works!), and answered all of our questions/doubts. He never pressured us or rushed through the rental process. Truly cannot recommend him enough and are so thankful for his help!

Sof · 26 August 2023

★★★★★ 5/5

Trustpilot

Well...

Well.... What can I say? Absolutely fantastic and professional service!A colleague of mine recommended Hastings to me. I can honestly say, without a shadow of a doubt it was the best decision i made using Hastings, the team works extremely hard. I couldn't have asked for more... Kay kept me up to date throughout the process, and on occasions worked well beyond normal office hours.I would have no hesitation in recommending Hastings. I can't speak highly enough of them.Thanks Kay... you do a fantastic job!

Ash · 28 July 2023

★★★★★ 5/5

Google

Just completed on my first home purchase, with many thanks to Hastings. Tara Kakalaw, in the earlier and most critical steps alongside Thomas Backlog later on in the process, have been incredibly helpful throughout the process and always been on hand to answer any queries / mediate discussions between me and the seller. It’s been as smooth a process as it could have been so many thanks again!

Ikhlaas · 26 December 2025

★★★★★ 5/5

Google

Our experience with Hastings International was excellent. Duncan from the team remained communicative the entire process, making sure we knew the ongoings which was incredibly reassuring. He was very professional, confident in his work and very approachable, and the turn around was very quick and stress free. We cannot wait to move and thank the team for their great help :)

Nisha · 26 July 2024

★★★★★ 5/5

Google

Duncan is great, I really recommend!

Lily · 2 April 2026

★★★★★ 5/5

Google

Duncan has been very available and helpful in the process of moving in our new flat. Highly recommend it!

Matteo · 9 December 2025

★★★★★ 5/5

Google

I would highly recommend Duncan! He is super responsive and friendly. He has been great and extremely helpful with the process.

Chamonix · 12 November 2025

★★★★★ 5/5

Google

I recently purchased a property through Hastings, working with Lee Mac in the process. Lee was great - from the outset in terms of arranging and attending the initial viewing, through to final completion. Throughout the time Lee maintained constant contact, with no pretence or fluff - just very straightforward, personable and responsive. Overall, great to deal with.

Rob · 26 July 2024

★★★★★ 5/5

Google

Wayne at Hastings has been a pleasure to deal with. He has been reachable whenever we had a query and takes the time to explain his answers. During the viewing, we made notes of potential issues with the flat and he was quick to note them down and relay them as required. It has been a very smooth and easy process with Wayne. Would highly recommend Wayne and Hastings!

Vivek · 30 October 2023

★★★★★ 5/5

Google

Duncan was incredibly attentive and efficient in helping me secure my flat, going above and beyond to make sure we were happy! The whole team is very polite and made the process stress-free. 10/10 service and would recommend Hastings International and Duncan to anyone looking for a flat in London.

Talya · 23 September 2024

★★★★★ 5/5

Trustpilot

Perfect Team

Assistance of Michael, Stevie and Jason was great. They have returned on my every single question very promptly and with all the details. They've solved my all the problems. Especially Michael is the TOPMAN!!!

Baris · 2 April 2025

★★★★★ 5/5

Google

I can’t find words to describe how amazing Duncan is. He’ll work relentlessly to help his customers find the perfect apartment, do his absolute best to get offers approved and all checks passed. Hands down best experience I’ve ever had renting a flat. Call Hastings, ask for Duncan and be forever grateful!

Mélori · 26 June 2024