5/5
GoogleDuncan is an absolutely killer estate agent! He is super friendly, helpful, and knowledgeable about the property. He responds very quickly and answered all of the questions I had promptly as well. 10/10 experience touring with Duncan!
Trusted Agent profile · London
Hastings International London reviews
★★★★★
634 reviews across 2 platforms
42 Borough High Street, London, SE1 1XW
Hastings International's office in London, at 42 Borough High Street, is rated 4.4 out of 5 across 634 reviews on two platforms, including 320 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleDuncan made the whole process genuinely smooth. He was responsive, straightforward, and easy to deal with throughout. Would happily recommend him.
5/5
TrustpilotExcellent Service and Support from…
Excellent Service and Support from Hastings International I've had a fantastic experience with Hastings International, and Kay Kendall has been exceptionally professional and helpful throughout my tenancy. The communication has always been prompt, clear, and courteous, and Kay has gone above and beyond to ensure that all my queries were addressed efficiently. Her dedication to providing top-notch service truly stands out. Whether it's about renewals or general support, Kay has consistently shown a customer-first attitude, which makes the process smooth and stress-free. I highly recommend Hastings International for their excellent service and professionalism. Thank you, Kay, for your outstanding support!
5/5
GoogleDuncan was a huge help in the process of renting our new home. Nothing was too much for him. Thank you so much .
5/5
GoogleI have dealt with Duncan and he has been so informative, professional and helpful. He is well versed in the industry and had very good advise and help to provide… highly recommend ed
5/5
GoogleDuncan has been an absolute pleasure to work with! He truly went the extra mile to help me secure my dream flat. His communication was always prompt, clear, and incredibly reassuring, making the entire process smooth and stress-free. Duncan’s professionalism, attention to detail, and genuine dedication to his clients really stood out. I felt completely supported from start to finish and knew I was in great hands. If you’re looking for a letting agent who is knowledgeable, personable, and fully committed, I can’t recommend Duncan highly enough!
1/5
TrustpilotWorst experience ever
Worst experience ever! They took £495 holding deposit without asking for details that were so important to them. I was left homeless for a month with a 5year old child, lived in emergency accommodation to raise that £495 to find accommodation to live in , yet I had approached them 2months prior my moving out date. Last minute trying to convince me to just in alternate property which was not suitable but just to satisfy their egos and bargain £495 when I rejected this! Biggest conman who don’t even give you a chance to talk as they do all the talking! I wouldn’t recommend them even to my worst enemy
Agent replied · 24 December 2025
Dear Zoe, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’ve had such a difficult experience, and we appreciate how upsetting this must have been for both you and your child. We understand your frustration, but we would like to clarify the reasons behind the outcome. Unfortunately, the holding deposit was retained in accordance with the terms set out in the signed tenancy reservation form. This was due to discrepancies between the financial information initially provided and the final referencing results, which included undeclared credit history and a shortfall in the declared household income. These issues meant that the referencing criteria were not met. Following this, there were several changes requested regarding the furnished nature of the property, and we experienced long periods of limited communication. This resulted in the landlord losing valuable marketing time, which also factored into the decision to retain the holding deposit. Despite these challenges, we did try to assist you further by sourcing alternative accommodation that was more aligned with your budget and requirements once the full details of your financial situation became clear. We're sorry these options did not meet your needs. We regret that your experience was not a positive one and will take your feedback on board as we continue to review and improve our processes. Kind regards, The Hastings International Team
5/5
GoogleOut of all the agencies/ agents I've enquired with, Duncan has been most responsive! He's gone out of his way to help us secure the flat we wanted, consistently giving updates along the way with transparency. He has a very approachable nature, and is helpful in many aspects - I've had a really positive experience with Hastings thanks to Duncan
1/5
TrustpilotMisleading listings and wasted time
I viewed two properties with Hastings International that were advertised as available for sale, but it became clear afterwards that the sellers were not actually committed to selling. Despite the listings being on the market for months, the agency still arranged viewings knowing the sellers were prioritising rental income and had no real intention of progressing a sale. This resulted in unnecessary time wasted and a very misleading experience. Buyers should be aware and confirm seller motivation before booking viewings, as not all listings appear to be genuinely active.
5/5
GoogleDuncan was super helpful, funny and patient with us. I’d give 6 stars, if I could.
5/5
GoogleDuncan was amazing, kind and understanding while helping me securing a place that met some very specific requirements (I have 3 cats). He took the time to truly understand my needs, responded promptly, and followed up proactively. Best experience I’ve had with an agent so far!
5/5
GoogleDuncan is incredibly available, professional and reliable. Understands your needs and tries to accommodate it in every possible way.
5/5
GoogleDuncan was a tremendous help throughout our flat hunt. Witty, patient, and impressively unflappable, he somehow managed to make the whole process feel almost straightforward. Couldn’t recommend him more highly.
5/5
GoogleQuick and friendly service. Duncan was always on hand to promptly respond to messages and help me out with anything I needed
5/5
GoogleWe’ve just gone through the letting process with Duncan and I couldn’t recommend him enough - he managed the process incredibly well, was very communicative and happy to respond to our many inquiries. It was a pleasure to liaise with him and made the process much more enjoyable! It has been the best letting experience I’ve had so far in my many moves over the years in London.
1/5
TrustpilotTerrible experience with this estate agent
Terrible experience with this estate agent.Great at getting you locked in for as much as they can, but trying to get out with your deposit is hard. Flat was cleaned perfectly however the agent got their independent mate round to sign it off and decided hundreds of pounds from the deposit was missing and dirty. This was just not the case and they have insufficient actual evidence. Deposit got locked into the deposit protection scheme as the agent would not engage in the process...special shout out to Louise on this sly play. Dodgy business practices on full display.Avoid like the plague even in this desperate housing market.
5/5
GoogleI had a fantastic experience working with Duncan from Hastings. He made the process of renting my apartment incredibly easy and smooth. From the initial contact to the final paperwork, Duncan was professional, responsive, and always ready to assist. His knowledge of the local market and attention to detail ensured that everything went seamlessly. I highly recommend Duncan for anyone looking to rent an apartment in the area. Thank you, Duncan, for your excellent service!
5/5
GoogleDuncan was a great help with securing our flat! Really appreciated everything he did.
5/5
TrustpilotDuncan-best agent
Duncan is really one of a kind agent and I cant recommend him highly enough. He really made sure that I will get the flat that I wanted. He is incredibly responsive to all my queries from beginning to end. If you're looking for a reliable, trustworthy letting agent who goes above and beyond, look no further- Duncan from Hastings International
5/5
GoogleI recently worked with Duncan from Hastings International to find an apartment in London, and I couldn't be more satisfied with the experience. Duncan was incredibly helpful and patient throughout the entire process. He assisted me in finding a great apartment that perfectly suited my needs. The service was outstanding, and Duncan ensured that all paperwork was handled smoothly and efficiently. He was always quick to answer my questions, providing clear and concise information. His professionalism and dedication made the whole experience stress-free and enjoyable. I highly recommend Duncan and Hastings International for anyone looking to find a home in London.
5/5
GoogleGreat process finding a property! Shout out to Duncan who was a big help throughout the process
5/5
GoogleDuncan is extremely responsible and reliable. He always replies to messages very quickly and truly has my best interests at heart. He was thoughtful, patient, and professional throughout the whole process.
5/5
GoogleDuncan has been great at supporting us through the process of finding our new home and the admin that comes with it! It’s Refreshing to have someone a message away and on hand to help if needed!
5/5
GoogleDuncan has been very supportive in this flat viewing and onboarding.
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