5/5
GoogleDuncan is an excellent agent, attentive, professional, and very friendly.
Trusted Agent profile Β· London
Hastings International London reviews
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605 reviews across 2 platforms
42 Borough High Street, London, SE1 1XW
Hastings International's office in London, at 42 Borough High Street, is rated 4.4 out of 5 across 605 reviews on two platforms, including 290 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat Property Management Team at Hastings!!
My property in London has been managed by Hastings since possession for over 6 years. Their service levels are of very high standard and they have proactively negotiated rents for renewal in a very professional manner with maximum benefit to the landlord while ensuring that the property remained tenanted 100% of the time. They have taken care of complaints and maintenance in a timely manner to the satisfaction of the tenant at competitive rates. In particular I would like to mention the exceptional support provided by Ken Kendall and I would strongly recommend Hastings to any landlord who wants his property managed in UK.
5/5
GoogleLee and Hastings ran a very diligent and prompt sales process. As a FTB he provided an excellent service from start to finish, connecting us to solicitors, brokers and surveyors who were all thoroughly professional and competitively priced. He was also prompt to respond to any of our queries, helping resolve and / or explain any matters. We would recommend Lee and Hastings.
5/5
GoogleHands down the best experience finding a rental property in London! Duncan was amazing - he went above and beyond to help me find a flat and guided me through the offer process. He even came in on his day off to help me secure the property.
5/5
GoogleMichael and Amiyah were fantastic to work with. The entire process for finding my new flat was quick and seamless. They were both kind and incredibly accommodating. Especially with going to the flat multiple times on my behalf to give virtual tours as I rented it internationally! Thank you, again, Michael and Amiyah!
5/5
TrustpilotExcellent customer service
Stevie was super efficient throughout organising my tenancy, always courteous and polite and super clear and helpful with any questions I had.
1/5
GoogleAviod!!!!! Checkin all good, but the property management team is useless. We had a moulding dishwasher and takes weeks to get it fixed (by us contacting the provider). They will try anything to grab your deposit , we are disputing on DPS
5/5
GoogleDuncan was very helpful!! Thanks for guiding me through the whole renting process πΈ β¦
5/5
GoogleDealing with Hastings International was a pleasure throughout the entire process. Our agent Wayne went out of his way to accommodate our schedule. Wayne was always available to answer any questions about the property and went above and beyond what one would expect. We can highly recommend both Wayne and Hastings.
5/5
GoogleWe recently began renting a flat via Hastings which was a very turbulent process but Wayne Ellis went above and beyond to help us get access to the flat by the time we needed it. He was always available to respond to our queries, even Sunday mornings! He even went to the extent of helping us move our things into the new flat when we were struggling! Cannot thank him enough for making everything happen on time when it was looking very impossible as no one else in the agency seems to know what theyβre doing.PositiveResponsiveness
5/5
GoogleWe were assisted by Alexander Pollock in finding a very nice property that met all of our criteria. Alex was helpful throughout the process and helped show us the property for a second time when we requested for it. He also assisted us with resolving a few concerns we had in regards to the furniture in the new property.
5/5
TrustpilotKay Kendall was excellent in tenancy renewal...
As usual, I set a reminder 3-months in advance for tenancy renewal of my UK unit. This year, I did the same and have Kay of Hastings to help me on. I sent an email to Kay and asked her about whether the tenants have intention to renew. Kay is very responsive. She was not only acknowledged my email but also let me know that she has already marked this as her to-do item. She set a timeline for the tenants to confirm her. Once she got the confirmation from the tenants, she reverted to me immediately. With COVID that have caused difficulties to many people, I decided to maintain the terms which were well accepted by the tenants. After I reverted to Kay about maintaining the same terms on renewal, she acted speedily and liaised with the tenants. We concluded and signed the renewal agreement electronically within hours (even with 7 hours time zone difference). Kay was very helpful and responsive.
5/5
GoogleIβve had a very pleasant experience with Lee Mac from the sales office. Lee has been extremely responsive & transparent with my process of viewing a house. I particularly liked their proactiveness in responding to emails and arranging multiple viewings when requested Definitely recommend! π―
5/5
TrustpilotI have been dealing with Kay forβ¦
I have been dealing with Kay for several years now and I have nothing but good to say about her, and the company's, service. Communication is very important to me and Kay is proactive, immediate and responsive. I rank the service as one of the few which actually delivers customer service as I believe it should be delivered, with friendliness and professionalism.
4/5
TrustpilotKay and Louise Review!
We have recently renewed our contract on our flat for the 3rd year and we were really happy with the support from both Kay and Louise. We had challenged on some areas of the contract and both Kay and Louise helped to try and find solutions and also give us information as to why some changes had to be made etc. We have not had any issues with Hastings and Louise is always efficient in solving any issues for us.Thank you!! :)
1/5
TrustpilotWill never again go near a property managed by Hastings
We moved into a flat managed by Hastings International (London Bridge Branch) in December 2016. While we stayed there for 4 yours (the flat itself was lovely), our experience with Hastings was the worst experience we've ever had, and ultimately the reason for us finally moving out.We have outlined specific issues below but needless to say, as a service provider they have been terrible at communication, and often rude and unhelpful. We will never again rent a property managed by Hastings.1) Poor communication and serviceOur property manager was Louise Norris and to say she is unresponsive would be putting it lightly, as even when her response did come through, it was extremely unhelpful and apathetic. We had many maintenance issues over the years and had to chase her relentlessly over calls and emails. There is even a point where she wouldnβt believe we had a rodent issue (despite this being a recurring problem with the flat) and asked us for βphotographic evidenceβ to prove it before allowing pest control to visit.While there have been many frustrating incidents involving repairs the worst that comes to mind was when an old boiler in the flat was turned off by the repairman instead of being fixed. This left us without heating or hot water for 4 days in the middle of November, and instead of helping us by finding another repair/ handyman or getting the boiler fixed, Louise asked us to simply βboil water in a kettle or bathe at a friendβs or gymβ for that time.2) Maintenance/ repairs not taken seriously Over the 4 years we were in the flat, repairs and any maintenance issues were not taken seriously and required multiple follow ups before any action was taken. An example of this was a water leak in our ceiling that took almost two years for Hastings to have come one come and paint over (No one actually resolved the issue that caused the leak in the first place).Even when repairs were carried out, they were not done in a professional manner. Mark Porter from Hastings undertook organising a renovation for our living area, and by the end of it the flat was left extremely dirty and no care was taken to protect the furniture of the flat. There were paint splatters over the larger furniture items and the toilets were left obviously used and dirty. No attempt was made from Hastings to send someone to clean this and we had to do this ourselves. 3) Deposit DisputesWhen we moved out, our request for obtaining our deposit back was ignored for 6 weeks, despite multiple calls and emails. It was only when we served a Statutory declaration did we even receive a list of proposed deductions which were absolutely ridiculous (amounting to almost Β£1k). They had charged us for βmissing itemsβ that were simply placed in another room, about Β£20 each for replacing lightbulbs and repair charges for damage they had themselves carried out to βrenovateβ the flat. Given we had lived at the flat for 4 years, their definition of βfair wear and tearβ was ridiculous. We had to go through the DPS dispute resolution process to contest this and were ultimately awarded most of the deposit back but it took over 4 months and could have been avoided entirely if Louise was responsive or fair.
4/5
TrustpilotThey are fast and good and give good advise
They are fast and good. And make sure that the property is rented out in time again.
5/5
TrustpilotI have two properties in UK and one ofβ¦
I have two properties in UK and one of them is managed by Hastings for the past several years. I live overseas and it is therefore very important for me that the property is managed efficiently with minimum hassle while keeping the tenant satisfied. I have personally been very satisfied with the services offered by Hastings, especially Kay Kandall and Denise Bonner who have always taken prompt action as required and responded to my queries quickly. I can't see any particular area which I can point out where they need to improve - their performance has met my expectations.
5/5
GoogleDuncan was so helpful and quick to organise our viewing and offer! We called in the morning, received an offer form, property video and online live viewing all by the early afternoon. Duncan has communicated with us every step of the way, thank you for your help!
5/5
TrustpilotMoved in within 6 days!
I was looking for a flat and had to move within 6 days. My agent Alexa Fradd went to the apartment I chose that very Day and face time me as I couldnβt go down physically to view. As soon as I agreed, she help me sort out the paper works and I moved in as planned. She even checked on me after myMove in just to see if thereβs any issues with the apartment. The boiler needed checks and she contacted them immediately.
5/5
GoogleThis agent provided me with exceptional service during my house-hunting process. They gave me lots of helpful suggestions and were incredibly thorough when showing properties. They took the time to carefully walk me through each property, pointing out important details I might have missed. Their professional expertise and attention to detail made the viewing process much more informative and valuable. They were patient in answering all my questions and offered practical advice about the local area and property considerations. Their guidance helped me make a more informed decision about my housing choice. I highly recommend this agent for their professionalism, knowledge, and dedication to helping clients find the right property.
5/5
GoogleDuncan has been incredible in our house search. The viewings was scheduled quickly and responses from him are always friendly and helpful. He has been great in liaising with the landlord to help us secure our tenancy and we cannot be more grateful. Would definitely recommend.
5/5
TrustpilotEmmanuel was waiting for me as Iβ¦
Emmanuel was waiting for me as I arrived at the viewing. He was attentive and immediately friendly. The viewing was very positive from my pov and I hope to come back for a second viewing with my daughter(s). He gained answers to all my ongoing questions and emailed them without further prompting.
5/5
GoogleTom Backlog, the branch manager of Hastings, London Bridge did a fantastic job of selling my flat which was not the easiest of sales. He knows the area backwards and was very reassuring all through, gave me very thoughtful advice, and as I was unable to come to the property at all due to shielding from the corona virus he stepped in to go way beyond his brief to help with necessary tasks when I was absent. His colleague Lee McDermott was assiduous in following through the negotiations with huge energy and altogether I thought the process was handled brilliantly on my behalf. My experience of Hastings London Bridge was true value for money.PositiveResponsiveness, Quality, Professionalism, Value
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Questions about Hastings International London
How many reviews does Hastings International London have?
Hastings International's London office has 605 reviews across two platforms: 290 on Google, 315 on Trustpilot.
What is Hastings International London's rating?
Hastings International London is rated 4.4 out of 5 across all 605 reviews, and 4.7 out of 5 on Google from 290 reviews.
Where is Hastings International's London office?
Hastings International London, 42 Borough High Street, London, SE1 1XW.
