Trusted Agent profile

Hamways reviews

4.6

★★★★★ Excellent

150 reviews across 1 platform

152 West End Lane, London NW6 1SD

Hamways's London office at 152 West End Lane is rated 4.6 out of 5 across 150 reviews on 1 platform, including 150 Google reviews rated 4.6. Checked 9 October 2026.

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4.6 / 5

150

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Been with Hamways a year and a half now. Even though they are not based near the property they get things sorted very quickly. Very professional and helpful. I’ve had the team respond to my emails quickly and resolve any issues in a timely manner. All staff are polite and super friendly. I would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Bianca · 30 August 2021

Agent replied · 29 August 2024

Hi Bianca, Thank you very much for your great review and I am glad that we have done a good job for you. We have national coverage, which means wherever our customers are, we can assist swiftly with all requests. Hope that you will be with us for many more years to come. Best regards, Edd

5/5

Google

I have rented my property from Hamways for many years, and unlike the previous management company, they are very professional and efficient.For example, I reported a broken tap on the Sunday, on the Monday I got a call to arrange for an appointment on the Tuesday ! The staff that I have been in touch with have always been friendly and helpful.PositiveResponsiveness, Professionalism

Kristina · 30 August 2020

Agent replied · 29 August 2024

Hi Kristina, very many thanks for your positive review & very glad that you have received excellent service. Best regards, Edd

5/5

Google

We have rented through Hamways for a few years now. Hamways are very professional and attentive and always do a good job. The tenant user website is clear and easy to follow progress on any repairs or maintenance needed and you can always speak to the team as well. Cannot recommend them highly enough!

Guillermo · 16 April 2022

Agent replied · 29 August 2024

Hi Guillermo, Many thanks for your great review & we are delighted that you have had a positive experience with us! Best regards, Edd

5/5

Google

Lovely agents and super helpful.

Etienne · 16 April 2025

Agent replied · 16 April 2026

Thanks Etienne!

5/5

Google

My partner and I recently vacated a property in Muswell Hill owned and Managed by Hamways. I have never had such a positive experience with a Landlord / Management company. Throughout our stay, they were an absolute pleasure to deal with. Real professionals.

Adam · 16 April 2023

Agent replied · 29 August 2024

Hi Adam, Many thanks for your great review and we are delighted that you had a great experience with us. Wishing you well on your onward move and do let us know if we can help with anything in the future. Best regards, Edd

5/5

Google

After over 3 years dealing with Hamways as a tenant I have to say they are miles above anyone else. Very friendly and super fast to get any issues in the house rectified. Even recommended them to friends not only to find properties to rent but to get there landlords to change agents.PositiveResponsiveness, Quality, Professionalism

E · 24 October 2021

Agent replied · 23 October 2024

Very many thanks for your great review & we are delighted that you are so pleased with us. Best regards, Edd

5/5

Google

After over 3 years dealing with Hamways as a tenant I have to say they are miles above anyone else. Very friendly and super fast to get any issues in the house rectified. Even recommended them to friends not only to find properties to rent but to get there landlords to change agents.PositiveResponsiveness, Quality, Professionalism

E · 30 August 2021

Agent replied · 29 August 2024

Very many thanks for your great review & we are delighted that you are so pleased with us. Best regards, Edd

5/5

Google

I’ve just recently moved into my first Hamways flat and I absolutely love it! Throughout the letting process I was blown away by how helpful and responsible everyone involved with Hamways was, and I know they’ll be quick to help and courteous as and when I need it. Highly recommend!

Leslie · 16 April 2022

Agent replied · 29 August 2024

Hi Leslie, Many thanks for your great review and we are delighted that you are happy with your new home and the service received. Best regards, Edd

1/5

Google

Only in it to make money, best to have a profesional inspect any house before possible thinking of renting with this fraud company. Typical agent

Uma · 1 April 2024

Agent replied · 29 August 2024

Dear Uma Thank you for your review and I am sorry to see that there appears to have been a problem with the property you rent through us. However, citing that we are a fraudulent agent is factually inaccurate. I would welcome further information on this matter and encourage you to email me at ejohnson@hamways.com Kind regards Edd Johnson Director

4/5

Google

It's been my experience to date, that whenever we've needed repairs or checks carried out on the property their trades people have always provided good quality work with a professional and respectful approach. The same applies to the administration/customer service department, who have always answered promptly and politely.

Theresa · 16 April 2022

Agent replied · 29 August 2024

Hi Theresa, Many thanks for your great review and we are delighted to hear you have had a positive experience with our contractors and internal teams. Have a good weekend. Edd

5/5

Google

After over 3 years dealing with Hamways as a tenant I have to say they are miles above anyone else. Very friendly and super fast to get any issues in the house rectified. Even recommended them to friends not only to find properties to rent but to get there landlords to change agents.

Eben · 16 April 2021

Agent replied · 16 April 2026

Very many thanks for your great review & we are delighted that you are so pleased with us. Best regards, Edd

5/5

Google

I have been a Hamway's tenant for the last 2 and a half years. So far so good. We are happy with the service customer. Hopefully, this good service continues until the end of the tenancy.

ItsSweetCaroli · 16 April 2023

Agent replied · 29 August 2024

Very many thanks for your great review! Edd

5/5

Google

Having lived in a Hamways-managed property in the heart of the City for almost five years, I can say that it is very reassuring having a managing agent on hand who is as reactive as Hamways for when things go wrong or need fixing. Very happy with their service and support.

Paul · 16 April 2021

Agent replied · 29 August 2024

Hi Paul, thank you very much for your positive review and really glad that the team have done well for you. Best regards, Edd

5/5

Google

My partner and I rented a flat form Hamways for 3 years. They are the best landlord we have ever rented with and we are only leaving due to buying a house. I would wholeheartedly recommend them for renting as their service is fantastic.

A · 16 April 2022

Agent replied · 29 August 2024

Thank you very much for your positive review & we are delighted that you had a positive experience with us for so long. Good luck in your new home! Edd

5/5

Google

I've been a Hamways resident for a couple of years now and have been very happy with the service they provide. When it comes to repairs, they are very quick with sending someone out and it's very much appreciated. Keep up the good work!

Daniel · 16 April 2022

Agent replied · 29 August 2024

Hi Daniel, Many thanks for your great review & we are delighted to hear you have had a positive experience with us! Best regards, Edd

5/5

Google

For 3 and a half yrs Ive only ever experienced a team that are very polite, very quick to get things done around the home and any issues they are very to sort them and also the premises around the home is very well maintained.PositiveResponsiveness, Quality, Professionalism

Seyhan · 30 August 2021

Agent replied · 29 August 2024

Hi Seyhan, many thanks for your great review and really pleased that you have had a positive experience with us. Best regards, Edd

5/5

Google

Nice people. Got me the place ready in less than 01 week. Amazing!! Very suportive and understanding. Recommend!!

The · 16 April 2024

Agent replied · 16 April 2026

Dear Augusto, thank you very much for your review and delighted to hear that we have done a good job for you. I hope you enjoy your new home and do let us know if there is anything else we can help with. Best regards Edd

5/5

Google

The level of customer service from the management at Hamways has been fantastic. Great levels of communication throughout, i was always kept informed and up-to-date, I could not recommend Hamways enough!

Will · 16 April 2023

Agent replied · 29 August 2024

Hi Will, thank you very much for your 5* review & we are delighted to have done a good job for you. Best regards, Edd

5/5

Google

Our experience of renting with Hamways has so far been excellent. The flat is of a great standard and the process in setting up the rental was efficient and easy. Our contact there was quick to respond and sort out the only issue we have had since moving in.

Duncan · 30 August 2020

Agent replied · 29 August 2024

Dear Duncan, many thanks for your positive review and I am so glad that we have performed well for you. Wishing you a very happy time in your new home & please let us know if there is anything we can do to help further. Best wishes Edd

5/5

Google

I couldn't be happier here. Hamways have been a joy to deal with and I love my flat. It is really nice to have a professional letting agent after a disastrous experience with a nightmare of a private landlord previously. The head of lettings responds quickly and politely.

Katie · 30 August 2020

Agent replied · 29 August 2024

Dear Katie, Thank you very much for your review and so pleased that you have had such a great experience with us. Do keep in touch and let us know if there is anything you need. Best wishes Edd

5/5

Google

I have been a tenant of Hamways for over 5 years now and they are a very good landlord. They are very professional and friendly in their approach and have always helped with any problems I may have had.

Saul · 16 April 2022

Agent replied · 29 August 2024

Hi Saul, many thanks for your review & we are delighted that we have served a long standing customer well. Best regards, Edd

5/5

Google

Nice people. Got me the place ready in less than 01 week. Amazing!! Very suportive and understanding. Recommend!!

Augusto · 1 February 2024

Agent replied · 29 August 2024

Dear Augusto, thank you very much for your review and delighted to hear that we have done a good job for you. I hope you enjoy your new home and do let us know if there is anything else we can help with. Best regards Edd

5/5

Google

I’ve been renting in London for 10 years; Hamways are without a doubt the best Lettings agent/landlords I’ve ever ever had- always kind, helpful any issues are sorted out incredibly quickly and efficiently. They have been super helpful and …

Hannah · 16 April 2021

Agent replied · 29 August 2024

Hi Hannah - thanks for the great review, and we are delighted that you are happy with our service! Keep in touch, and if there is anything we can help with, just let us know. Best regards, Edd

5/5

Google

I’ve been living in the property for a year now. Customer service and general help with everything it’s just brilliant. Thank you Hamways team!

Mishka · 16 April 2023

Agent replied · 29 August 2024

Hi Kamila, Many thanks for your great review & we are delighted that you are pleased with our customer service & general help with your property. Best regards, Edd

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hamways's Google reviews

Questions about Hamways

How many reviews does Hamways have?

Hamways's London office has 150 reviews across 1 platform: 150 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Hamways's rating?

Hamways is rated 4.6 out of 5 across all 150 reviews, and 4.6 out of 5 on Google from 150 reviews, checked 9 October 2026.

Where is Hamways's London office?

Hamways, 152 West End Lane, London NW6 1SD.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.