Trusted Agent profile
★★★★★
150 reviews across 1 platform
152 West End Lane, London NW6 1SD
Hamways's London office at 152 West End Lane is rated 4.6 out of 5 across 150 reviews on 1 platform, including 150 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleLived at one of there properties for a few years. Always kept well well priced and nothing is to much trouble for them.
Thank you very much, Justin, for your excellent review and I am glad that we have provided you with good service! Best regards, Edd
5/5
GoogleHamways has set a very high bar as our landlords so we are not about to moving anytime soon. All the staff are friendly, responsive and professional. Highly recommend to anyone.
Thank you very much for your great review Rajpal! Best, Edd
5/5
GoogleI have been with Hamways for 8 year's now and have always found them very professional and helpful when I have had to contact with any issues that I have had.
Hi John, many thanks for your positive review & really glad you are pleased with the service. Best regards, Edd
5/5
GoogleExcellent service from Hamways, always prompt to help if there are any maintenance issues. Polite staff who provide optimal client service
Very many thanks, Reeya, for your great review and we are delighted to have you as one of our customers. I hope your move onwards move is straight forward and so let us know if we can be of assistance in the future. Best regards, Edd
5/5
GoogleHamways have always responded politely and quickly to any questions or issues I've had. Their staff are always helpful and they organise repairs very quickly and to a great standard.
Hi Lee, Many thanks for your great review & we are delighted that you are happy with your home & the standard of service received from us. Happy new year. Best regards, Edd
5/5
GoogleI have been renting my flat with Hamways for over 4 years. Definitely the best agency I could ever ask for. Very responsive and reliable. Thanks Hamways for the great work!PositiveResponsiveness, Quality, Professionalism, Value
Hi Agata, Many thanks for your review, great to hear you have been with us for so long and I hope you will be with us for many more years! We have a variety of different homes, so always let us know if you need anything different and we will be happy to help! Best regards, Edd
1/5
GoogleCustomer service not good…
I am so sorry to see this review and that we have not delivered to your expectations. I encourage you to contact me via phone at our Oxted office or via email at ejohnson@hamways.com and I will do my best to rectify. Edd Johnson
5/5
GoogleVery happy with Hamways, been renting for over a year now and had few repairs done - impressed by their maintenance team, always quick and reliable and sending nice people to do the job.
Hi Zuzana, Many thanks for your review & delighted that you are happy with the service. Best regards, Edd
5/5
GoogleChris genuinely made it a great experience. He was extremely responsive, honest and helpful with anything we needed. I wouldn’t hesitate for a second to use Hamways again.
Hi Paul - very pleased to hear that you had a great experience, specifically with Chris. Thank you for your kind words & I hope you enjoy your new home. Best regards, Edd
5/5
GoogleI have rented From Hamways since they took over as Managing Agents many years ago. I have lived in the property for around 27years and the times I have needed a …
Hi Gail, many thanks for your kind review & we are delighted that you are plead with the service. Hoping you remain happy & in your home for many years to come. Best regards, Edd
5/5
GoogleAlways had good experiences with Hamways, very attentive and quick response onsite if needed. I feel safe and comfortable knowing I can get help if needed. Couldn't recommend more!
Hi Kayla, Many thanks for your postive review & kind words. Great to hear. Best regards, Edd
5/5
GoogleHamways have accommodated as me a key worker and I'm very grateful for how quickly they arranged repair for the sink and boiler. Problem dealt with and rectified promptly. …
Hi Amber, Many thanks for taking the time to write a review & very pleased to see that you are satisfied with the repairs. Best regards, Edd
5/5
GoogleSuper professional and an absolute pleasure to work with. They have helped me more than I ever can truly put into words! Always respond quickly and so friendly. Thank you!
Many thanks, Warren, for your great review & we are delighted to be of service. Best regards, Edd
5/5
GoogleThe Hamways team are always responsive and quick to help with any issues at the property i rent. All the staff and maintenance team have been friendly and professional.
Hi Sean, Many thanks for your great review & I am pleased to see that the team here have done a good job for you. Best regards, Edd
5/5
GoogleI have rented my property from Hamways for over 10years. They are quick to respond to any problems I have. Very helpful and always polite. Would definitely recommend.
Hi Sharon, Many thanks for your review & kind words. Really pleased that you are happy in your home & with our service. Have a good week. Best regards, Edd
5/5
GoogleBenn Churchill..thank you for your help. Hope the necessary works on the land we discussed gets underway soon.
Hi D Lee, Many thanks for your review & glad Benn has been of help! Best, Edd
5/5
GoogleTelephones are answered quickly, politely and problems are sorted with an immediate response from whatever area will be dealing with your problem
Hi Lynn, Many thanks for your great review & delighted that we have done well for you. Best, Edd
5/5
GoogleFantastic service. Always helpful and supportive.
Thank you, Michelle, for your positive review and we are delighted that you have found us helpful and supportive! Best regards, Edd
5/5
GoogleExcellent letting agency. Very professional and always on top of things. Very happy tenant ❤️
We are delighted that you are happy Lenka - thank you for the positive review. Best regards, Edd
5/5
Googleconsider myself lucky to be with Hamways. Have lived at their property for over 6 years, really satisfied.
Many thanks for your positive review & very pleased that you are satisfied with the service!
5/5
GoogleGreat people to work with and I haven't had any issues. Regards
Hi Charlie, many thanks for your 5* review & kind words. We are delighted that you are happy. Best regards, Edd
5/5
GoogleGreat estate agent, came recommended to me and has definitely not regretted renting with them. Fast service and good response.
Thank you very much for your review and very glad you are pleased with our service. Best wishes Edd
5/5
GoogleCan’t really fault them - problems are sorted quickly and without fuss, all you want from a landlord/agent reallyPositiveResponsiveness, Professionalism
Thanks Michael for your review & very glad we have done a good job for you. Have a good weekend. Best, Edd
5/5
GoogleThe team is very professional , responsive and helpful.
Thank you very much Matthieu for your great review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamways's London office has 150 reviews across 1 platform: 150 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Hamways is rated 4.6 out of 5 across all 150 reviews, and 4.6 out of 5 on Google from 150 reviews, checked 9 October 2026.
Hamways, 152 West End Lane, London NW6 1SD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.