Hamways reviews

★★★★★ 5/5

Google

I have been a tenant with hamways for over 14yrs and they have been really good people to rent from. Any problems with repairs they are on it straight away and have a really good same day call out if it's an emergency. Really lovely staff and really good agent to rent from. Would highly recommend them if anyone is thinking of renting with them Lisa Faulkner

Lisa · 16 April 2025

★★★★★ 5/5

Google

Hamways are very professional and responsive agents. Considering the unprecedented times we all face this year the staff have been very professional and really helpful. I would like to thank Pawel for handling my letting process in a professional, efficient and carrying way. I would also like to thanks James, the repair team, for responding quickly and organising maintenance contractor to attend in less then 24 hours.PositiveResponsiveness, Professionalism

KD · 30 August 2021

★★★★★ 5/5

Google

Great company to deal with. Professional, solid, quick in response to any faults in the apartment. I live in the building for 3 years now and they have always acted very efficiently.

Toe · 16 February 2026

★★★★★ 5/5

Google

I have been a tenant of Hamways LTD for 3 years now and have had no problems what so ever. Any issues I've had regarding the flat I'm renting from them has been dealt with promptly and professionally. The staff there have been excellent in dealing with my needs. I would highly recommend Hamways for property rental.

Paul · 16 April 2025

★★★★★ 5/5

Google

Our experience with Hamways was always fantastic. Starting with all positive and informative communication during letting/viewing/contracts process (which was all new for us as we just came to the country). Seamless and easy maintenance: we've lived in the property for two years, and all the required maintenance was done without any additional questions. Web portal (new updated version has great usability and features) - does not require you to hang on a phone for any maintenance questions, you can see all the maintenance process online at any point. It's very sad for us to leave, we had lovely two years in Wimbledon with Hamways.

Volodymyr · 16 April 2024

★★★★★ 5/5

Google

Landlords seem to have a bad reputation recently but Hamways are brilliant! We've been tennants for 4 years now. The rent is very fair, the call outs happen within 24 hours and Hamways have made us feel very comfortable. We're now moving as we need more space and we are staying with Hamways. We wanted to say a special thanks to the letting agent Moa, who has been very patient and helpful in finding us our ideal 2 bed flat in West Finchley. Jen & Cesar

Jennifer · 16 April 2024

★★★★★ 5/5

Google

Excellent agency. Very responsive, caring, and professional. Any issue I had with the property was dealt with immediately. I couldn’t be happier with their service.

Stefania · 16 February 2026

★★★★★ 5/5

Google

Always receive a professional and friendly response. Maintainance is regular and efficient. What I assumed to be a really awkward job to fit a washing machine in a difficult space was made to look easy. Really impressed. The website is designed to make life easy too whether managing maintainance or your account. Very pleased.

Monijt · 16 April 2022

★★★★★ 5/5

Google

I rented through Hamways for almost 5 years and was a very very happy tennant. They were always efficient with any issues and always responsive. If it wasn’t for needing more space, I would have never left! I would highly recommend Hamways.

Yazmine · 24 August 2025

★★★★★ 5/5

Google

Long term experience. Professional team. Prompt and efficient costumer service. Great repair team. Very nice team and keep on costumers. Highly recommended

Tamer · 16 February 2026

★★★★★ 5/5

Google

As a tenant of Hamways for over four years, I've consistently found them to be an exceptional rental company. Their office staff has always responded promptly and efficiently to any repair requests. The staff are incredibly friendly and professional, and I wholeheartedly recommend them as a letting agent.

Sage · 16 April 2025

★★★★★ 1/5

Google

Unfortunately, our experience with Hamways is extremely bad, especially when dealing with serious issues about water infiltrations from the roof of the building that is causing dump walls and mould all over our bedroom. Although we have complaining for over a year about it, sending pictures regularily and cleaning the mould weekly by ourselves, they keep ignoring us.We are submitting the requests on their website, they are not just ignored but they are also deleting our request from their website.We tried to contact them by phone and they are extremely rude and not helpful at all, and the manager is never availble, never calls us back (Lisa or Steven ) from Hamways Repairs. Please see the attached pictures to have an idea what are we dealing with for more than a year .

V · 30 August 2023

★★★★★ 5/5

Google

An excellent company. Any issue big or small dealt with expeditiously. Fantastic communication. Highly recommended.

Rob · 16 February 2026

★★★★★ 5/5

Google

Hamways always provided a great service when we were tenants with them. Very responsive, competent and reasonable. Would recommend to anyone.

Carl · 16 December 2025

★★★★★ 5/5

Google

Really excellent property agent. I've been a tenant for over 3 years and Hamways have always been super responsive if I have needed anything and provided really professional trades people to deal with any maintenance. Their tenant portal works really well. Excellent service!

F · 16 April 2025

★★★★★ 5/5

Google

Since Hamways brought my property off my old landlord , highly recommend these as whatever problem or need something fixed in in my property they 100% are straight on it ,

Suzi · 24 August 2025

★★★★★ 1/5

Google

Having rented with Hamways and had good experience, I used to recommend them to everyone I knew who were looking to rent. I could not speak highly of them enough. We even went back to them after we rented elsewhere. Anyway, fast forward to late October this year and severe weather caused significant damage to our roof, allowing water to flood the property and cut off all the electrics.... my family, along with eight other homes, were evacuated. Initially, the external block managers- who are not part of Hamways- told us we could return after a week, it turned out it would be nearly a year. Except, they haven't even got contractors in! In that time, more damage was done to the roof therefore our ceiling and property. The skirting was coming away from the floor and the front door frame had warped. Our items are still in the property but we have been told not to enter the property, allowing all our items to become mouldy. We have six young children and have been good tenants. When they had vacant properties that they could have offered us, they left us to stay at budget hotels completely destroying any form of stability. In fact, one kind lady suggested one property, but was only shut down as it was "out of our budget"... where are the ethics of knowing that a family has already lost their things, their comfort and now home? Everyone knows rent is extortionate these days, but it is meant to come with security. Seeing the terrible morals of Hamways, we turned to the borough, but they had no options for us. I sit here now in one bedroom with my children sleeping and my relative's house, because the hotels were getting too expensive for our family (not to mention the crazy expenses of not having a a kitchen to cook in) and sadly my mental health at a low. Don't be fooled by their nicely-decorated houses. You want more than an agency that only care about themselves. May noone find themselves in this situation. Vulnerable and homeless, through no fault of their own.

Faatimah · 16 April 2023

★★★★★ 5/5

Google

We have been living in a lovely part of London for just over a decade now, the area is as all or most of the amenities one would need. What makes this area so nice to live is our landlords, hamways ltd has been our agent since moving in some ten years ago. Staff are always polite professional and prompt if and when any repairs are needed. As landlords what else could a tenant want. Across the board I would give a 5 star.

Anthony · 16 April 2023

★★★★★ 5/5

Google

Very positive experience. I've been renting from Hamways for over two years and they have always been very responsive and helpful for any issues I had in my flat.

Federica · 24 August 2025

★★★★★ 5/5

Google

Hamways are faultless, since renting with them, anything outstanding in or outside my home has been dealt with quickly and effectively. Hamways enquiries team are very responsive with anything I've needed even if they don't have the answer immediately they get back to you updating you on what's being done internally with an expected date to be answered by. I'd say they are very fair and considerate with their tenants. Also the hamways repair team are great & respectful, cheerful & helpful when visiting. Everyone I have come in to contact with so far either by phone, email or in person has been polite & sincere. A*

Leyla · 21 December 2024

★★★★★ 5/5

Google

Highly recommend the team at Hamways. We have rented our flat with them for more than two years and they have been amazing from the day we got the keys and until the very end of the tenancy. They have always been very professional, helping solve every small problem we have encountered in a timely manner, partnering with great contractors. Thank you 🙏🏻

Etienne · 16 April 2024

★★★★★ 1/5

Google

Worst managing company - does not reply, incapable of organising proper work and everything they do organise is very overpriced and of poor quality. When you have questions about the charges, you get no details and are just expected to pay. Do not use, if you are lucky enough to have a choice. I would give no star if that were possible.

Vera · 16 April 2024

★★★★★ 5/5

Google

We have rented with Hamways for 2 years and their correspondence is always quick and we have had things fixed very quickly. We had a great handover when we moved in and we have found reporting anything very easy. They always have helped to keep the place in great condition and we are very happy with the whole team.

Lucy · 16 April 2024

★★★★★ 5/5

Google

I was a Hamways tenant in North London for about a decade until just recently (mid 2023). Throughout this time I found the level of customer/ tenant service of the highest quality whether from the lettings team, block management or repairs/ maintenence contractors. I genuinely feel that Hamways cares about its tenants and would recommend the agency without hesitation.

Paul · 16 April 2024