Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst experience ever. Rented for 3 months, a week into the rental a scaffolding was built because they’d renovate the whole building. Noise the whole time. Everyone was aware of it but the agency did not tell us in advance (would never have chosen the flat if that was informed). The day we moved in the flat was not clean at all, so had to move in a day later. One star is quite a lot here, as they could have not cared less about the whole situation.
Ericakisslinger · 16 April 2022
Agent replied · 25 August 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleAm a tenant at one of Hampton's managed properties. Their service has always been timely and courteous. Very much keep the customer at the heart of the service they provide. Amy Goldstein is the best. She is so accessible, so reassuring, so polite.
Dr · 27 August 2019
Agent replied · 25 August 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that you are having such a positive tenancy with us. It is particularly great to hear that you feel supported by Amy and her communication with you is to a high standard. We take great pride in our management services and look forward to sharing this feedback with the team. Thank you again!
★★★★★ 5/5
GoogleWorked with Hamptons for a several weeks looking for a flat. Annabel Ward was amazing. She always went out her way and knew exactly what we wanted. She was very helpful, professional and certaintly knows the properties well around London. Would highly recommend!
Dan · 27 August 2019
Agent replied · 25 August 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and look forward to sharing your review with them. Thank you again!
★★★★★ 1/5
GoogleNightmare. They ghost you once you dare to argue with them about their 20% rent increase. My landlord has clearly said he did not intend to increase the rent.
Lily · 16 April 2025
Agent replied · 16 April 2026
Hi Jacob, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to Customercare@hamptons.co.uk and we will happily help rectify this matter.
★★★★★ 5/5
GoogleWorking with Emma Cockeram to find me and my wife (and our small dog) a place to rent in Kensington was absolutely delightful. Emma helped us in every aspect and gone above and beyond. There wasn't anything we asked Emma and she didn't have an answer for. Expats like us...it's very difficult to get to know the rules and regulations of a different country and we can't see working with anyone else. Thanks a lot Emma!
Deepak · 28 August 2015
★★★★★ 5/5
GoogleI can highly recommend this estate agent. How many other agencies would get a tenant in less than 24 hours at the asking price?! Fantastic service. They have been supportive and helpful throughout the process. They have gone above and beyond the norm to make this a smooth transition for myself and the new tenants. Huge thank you to this team and in particular to Adam Baker.
Amanda · 16 April 2023
Agent replied · 25 August 2024
Thank you for the great feedback Amanda. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensington was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleKourosh at the Hamptons Kensington team has been exceptional. He is very professional and extremely knowledgeable. He goes the extra mile and more importantly is very communicative.
Beth · 16 April 2025
Agent replied · 16 April 2026
Thank you for the great feedback Beth. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensington was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleHarvey Sargent was superb in helping us to secure our dream rental flat in London. He was highly responsive, and helped to smoothly facilitate the rental process for us even though we weren't in the country.
I can frankly say that an agent of Harvey's professionalism, dedication, and sense of responsibility is a rare find. Thank you Harvey!
Mark · 16 April 2022
★★★★★ 5/5
GoogleRecently purchased with Kourosh in the Kensington office. He and his team were brilliant every step of the way and great fun to work with!
Chris · 16 April 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review Chris. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleI have to say I have been 100% happy with their letting and now management service. I moved to them when another agent was struggling to even get viewings - after 3 months I moved - Hamptons got me 2 offers (Benedetto is superb) in a week and now we use Amy to manage the property and she is excellent, efficient and responsive!
William · 16 April 2021
★★★★★ 5/5
GoogleReceived the best advice from one of their negotiators, Alex Finch. Would recommend him and the Hamptons for anyone looking to buy in Kensington.
Cecilie · 16 April 2025
Agent replied · 16 April 2026
Thank you for your review Cecilie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleSarah Perkins from the Hamptons Kensington office has been great in showing us properties that match our criteria. She is thorough and systematic in her approach.
Dipti · 14 March 2025
Agent replied · 25 April 2025
Thank you for taking the time to leave us a review Dipti. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleI have recently worked with Hamptons Kensington, specifically Duncan Moneypenny and William Stening within the Company. Having just moved here from the States there was a lot of transitioning to handle, and since my first interaction via RightMove for an interested rental property, my experience has been outstanding. From the original viewing to offer process to communications with the Landlord to the move-in, the communication with the Hampton’s team has been professional, efficient, reliable, and timely. Additionally, Duncan and Will not only helped me in securing my prime property but also assisted me with various moving/tenant protocols/queries specific to the U.K. The service I received throughout could not have been better and is greatly appreciated by this expatriate.
Paige · 26 August 2020
Agent replied · 25 August 2024
Thank you for your review Paige. We are delighted to hear Duncan, William and the team have provided such a high level of service, and in particular that communication has been to a high standard and you've been supported throughout. We look forward to sharing your review with the whole Kensington team, thank you again.
★★★★★ 5/5
GoogleHamptons offer an excellent property management service. They are easy to reach, very responsive and send qualified groups for required repairs. I highly recommend them! I have been dealing with Sana Uddin, who is excellent. I occasionally deal with others and they are all excellent.
Arthur · 16 April 2024
Agent replied · 25 August 2024
Thank you for your review Arthur. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI have witnessed first hand the extremely high level of service that Kourosh always provides to his clients. Keep it up!
Ryan · 16 April 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review Ryan. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleWe recently rent a flat with Colette. Thanks to her she made everything easy and smooth. Thank you
Mehmet · 16 April 2025
Agent replied · 16 April 2026
Hi Mehmet, we are delighted that you enlisted Hamptons Estate and Letting Agents Kensington and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleAnnabel Ward is one of the best residential brokers around. Annabel really knows the local market and is very friendly and enthusiastic about finding you the right property.
Lila · 27 August 2019
Agent replied · 25 August 2024
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about Annabel! We take great pride in our people and look forward to sharing your review with her, thank you again.
★★★★★ 5/5
GoogleI would highly recommend Hamptons. I've dealt with William Stening, he was always curteous, reachable, realiable to sort out any issues, answer any questions, etc. Great service
Boris · 10 January 2020
Agent replied · 8 January 2025
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about William. We take great pride in our people and are particularly pleased to hear he has been reliable, professional and on hand to resolve any issues. We very much look forward to sharing your review with William and the team, thank you again.
★★★★★ 5/5
Google5/5 Sarah Parker, thank you for the efficient, quick and the friendly service. Well done!
Gordon · 16 April 2025
Agent replied · 16 April 2026
Hi Gordon, we are delighted that you enlisted Hamptons Estate and Letting Agents Kensington and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleHad the experience of working with Koroush in a professional setting. Truly a great experience.
Kambiz · 16 April 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review Kambiz. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleBought and sold through Kourosh on multiple occasions. Phenomenal service and knowledge every single time.
Ahmed · 16 April 2025
Agent replied · 16 April 2026
Thank you for the great feedback Ahmed. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensington was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleAlways a pleasure dealing with Kourosh. Him and his Kensington team are fantastic every time
Sarah · 16 April 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review Sarah. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleAmy has been great at helping us out with our rental property when needed. We are very happy with Hamptons property management service! Thank you Xx
Alexandra · 27 August 2019
Agent replied · 25 August 2024
Thank you for leaving us a review! We take customer service very seriously and are delighted to hear you received a 5* service, thank you again!
★★★★★ 3/5
GoogleFrom moving in to the apartment I can say the service from Hamptons had been very helpful and responsive. Jenny had always been professional, courteous and great during the tenancy progression and after commencement with a few issues that came to light with the apartment.
Sadly when I moved out Hamptons were very unhelpful in returning my deposit and over paid rent. I had to constantly call and email to get the money back.
Gerry · 27 August 2019
Agent replied · 25 August 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Jenny. It is wonderful to hear that both before and after occupation she has been supportive and attentive. We take great pride in our people and look forward to sharing your review with her. Thank you again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
