Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a landlord, we have been very impressed by the helpful way the team at Hornton Street, Kensington and the Property Management team are handling our tenancy arrangements. The team is expertly led by branch manager, Duncan Monypenny, who is highly professional and goes out of his way to help.
R · 27 August 2019
Agent replied · 25 August 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly wonderful to hear that your tenancy arranegments are running smoothly, we take great pride in our people and look forward to sharing your review with Duncan and the team. Thank you again!
★★★★★ 5/5
GoogleThomas Huckstepp has been really helpful and I really appreciate although my requirements are ridiculous. In my defense, who doesn't want a house with garden. He shows professional and perfection when it comes to my case.
Edison · 27 August 2016
★★★★★ 5/5
GoogleGentiana was my agent, she was amazing and such a great help! I could tell she had my best interests at heart and made moving a very easy process. Will definately be using them again!
Ryan · 27 August 2016
★★★★★ 5/5
GoogleAnnabel Ward was a pleasure to work with whilst looking for a flat. Always professional and diligent but with a wonderful, bubbly character. Understood my sophisticated taste and patient with my needs. Many thanks.
Susana · 27 August 2016
★★★★★ 4/5
GoogleJust want to recognize Jenny Lawrence, senior lettings administrator at the Hornton Street office, for excellent support throughout our recent experience with changing flats in central London. Her responsiveness to questions and lease administration needs was impressive and very well done.
Gary · 27 August 2019
Agent replied · 25 August 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you had such a fantastic service from Jenny. We take great pride in our people and are thrilled to hear communication was to a high standard and she was responsive and helpful. We have no doubt Jenny and the team will be thrilled to receive your feedback, thank you again.
★★★★★ 5/5
GoogleAnnabel was a pleasure to deal with from the outset. Engaging, helpful and willing to pursue queries in an efficient manner. Dealing with Hamptons problem free thus far.........!!!
Ronan · 27 August 2016
★★★★★ 5/5
GoogleThey have been so helpful and professional every step along the way, particularly Simon and Gentiana. Thanks to both, we now have a lovely new home! :)
Rosa · 27 August 2016
★★★★★ 5/5
GoogleThey set us up with no hassle what so ever, and have been at hand through out the entire process. Our liaison Emma has been terrific.
Ruari · 28 August 2015
★★★★★ 5/5
GoogleFrom a landlord perspective this was fast and painless service, thanks to Gentiana Krusha for taking care of the closing details.
Manuel · 27 August 2017
★★★★★ 5/5
GoogleIt has been our pleasure to work with Anil Bance as property manager of our house while we lived overseas. She responded very quickly to all of our queries and requests and dealt with problems very efficiently.
Margaret · 27 August 2017
Agent replied · 25 August 2024
Thank you so much for the excellent feedback. I will ensure your comments are passed on to Anil and the rest of the team in Kensington. We are proud of the lengths our staff at [brand] go to, to ensure customer service is delivered above and beyond. Many Thanks.
★★★★★ 5/5
GoogleExcellent
Annabel Ward instantly caught the essence of our requirements.
Then processed things rapidly thru the negotiation and close.
As a high level deal maker I understand the process and Annabel executed
brilliantly.
Other staff were also VG. In moving the Tenancy to Contract Sign and Completion
Overall an Excellent out come for my family.
Many Thanks to all at Hampton's Kensington
Graham Mair
Graham · 27 August 2016
★★★★★ 5/5
GoogleNow that all the formalities with my tenancy have been completed, I just wanted to write a note of Thank You for your kind assistance and help throughout the tenancy. You dealt with all my queries in a very timely and professional manner and left me with little to complain about. I will definitely be recommending Hampton’s to my friends and family, when required.
Rahul · 28 August 2014
★★★★★ 5/5
GoogleHampton has always helped us to look for our home in Kensington. In this period Amy Goldstein and Paul Anderson are really helpful! Thank you very much!!!
Letizia · 27 August 2019
Agent replied · 25 August 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that both Amy and Paul have provided you with a 5* service, we look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleGreat service and very professional, found me the perfect property. Special thanks to Annabel.
Daljit · 27 August 2016
★★★★★ 5/5
GoogleAlways a professional office, and Gentiana is very helpful and pleasant to deal with
Ben · 27 August 2016
★★★★★ 5/5
GoogleMy Client instructed Hamptons to let a high end property in Kensignton. My contact at the Branch (Boutaina Cansick) managed our expectations very well. We were marketing the apartment through another local agent at much higher rent. Boutaina advised that we should drop the asking rent immediately. We took her advice and found tenant in no time. We will use Hamptons again.
Kaka · 27 August 2016
★★★★★ 5/5
GoogleGreat service from Hamptons Kensington and specifically Will Stening, he was very reachable and reliable to help sorting any issues. Many thanks!
Eva · 26 August 2020
Agent replied · 25 August 2024
Thank you for leaving us a review. Customer service is very important to us, so it is wonderful to hear that Will had such a positive impact on your experience with us. We take great pride in our people and look forward to sharing your feedback with the team. Thank you again.
★★★★★ 1/5
GoogleAwful experience renting through Hamptons. Completely disorganised and incompetent and a real inability to communicate effectively throughout the process. They just don't care about their clients.
Simon · 27 August 2018
Agent replied · 25 August 2024
Dear Azadeh, thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience. Please do not hesitate to contact our customer care department should you wish to pursue this matter: customercare@hamptons-int.com. Many Thanks.
★★★★★ 5/5
GoogleAssociated with Hamptons for more than 20 years. Providing professional and excellent service with professional and really helpful staff.
Keep up the good work.
Polydoros · 27 August 2019
Agent replied · 25 August 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are thrilled to hear that for over 20 years you have received a professional and 5* service from us. Thank you again, we hope the next 20 years are just as positive.
★★★★★ 5/5
GoogleFantastic service and assistance from the team in Kensington throughout the whole negotiation/documentation process, specifically Simon Horne and Jenny Lawrence.
Sinan · 27 August 2019
Agent replied · 25 August 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Jenny and Simon. We take great pride in our people and look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleMy partner and I were very pleased with the service and professionalism of the whole team, principally Benedetto, who dealt with our application from start to finish. We are extremely grateful to him for liaising with the landlord and putting in the extra mile for us.
Graham · 16 April 2021
★★★★★ 5/5
GoogleGreat service, special thanks to Gentiana!
Marina · 28 August 2015
★★★★★ 5/5
GoogleBenedetto helped me find the perfect flat and got all the documents done over a weekend! Two weeks before I was supposed to move, the flat I was supposed to move into fell through (with another estate agent). I called Benedetto on a …
Angel · 16 April 2021
★★★★★ 5/5
GoogleHamptons found me a tenant very quickly and the service has been very professional so far. Thanks
Daniel · 27 August 2019
Agent replied · 25 August 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear you have received a 5* service! Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
