Trusted Agent profile Β· London

Hamptons London reviews

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

278 reviews across 1 platform

20 The Mall, London, W5 2PJ

Hamptons's office in London, at 20 The Mall, is rated 4.8 out of 5 across 278 reviews on 1 platform, including 278 Google reviews rated 4.8.

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4.8 / 5

278

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Chloe found us a property to rent that we are delighted with. She also went above and beyond in getting everything agreed. I wouldn't hesitate to recommend Chloe and her team.

Alex Β· 19 June 2019

Agent replied Β· 17 June 2024

Thank you for leaving us a review. Hamptons International take customer service very seriously and are delighted to hear you received a 5* service from Chloe and the Ealing team. It is particular great to hear that you feel Chloe went above and beyond to support you throughout the process, we hope you have settled in well. Thank you again, we look forward to sharing your review with the team.

5/5

Google

Malaz managed all aspects of renting our property and was prompt and precise in communication, and sympathetic to solving any issues that occurred from both sides. It was our first experience and we were looked after professionally at all times. Highly recommended.

Joseph Β· 16 April 2024

Agent replied Β· 17 June 2024

Thank you for your review Joseph. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Exceptional service. I sold an apartment whilst being outside the UK and due to the time difference I would often wake to a chasing email from Mark Peppin making sure that everything was progressing efficiently. There were a few non-Hamptons related issues along the way, but Mark and the whole Hamptons team remained professional throughout to ultimately complete the sale in an extremely satisfactory manner.

Peter Β· 19 June 2016

5/5

Google

As a buyer, the assistant manager, Mark, and the manager, Paul, kept me up to date with all new properties that fit my requirements. Importantly, I wasn't passed around the office and dealing with lots of staff who would have to get to know my criteria each time. When I found the property I wanted, my offer was handled extremely well, and throughout the transaction until exchange they worked diligently to ensure my purchase was a success. I would definitely buy through them again. Cheers Mark & Paul.

John Β· 19 June 2017

Agent replied Β· 17 June 2024

Congratulations on the purchase of your property! It's great to see that you were able to benefit from Hamptons International's continued personal service. I will pass on your wonderful comments to Mark, Paul and the entire team at the branch. Many Thanks.

5/5

Google

We had the pleasure of dealing with Sian, who has been really very helpful right through the process of completing a let. As someday relocating from Scotland, frequent travel was not an option. Sian's excellent and timely communication via emails and telephone helped complete the process smoothly. She was patient and provided the right information during the viewings which helpfully was arranged all in one day. We would definitely do business again. Thoroughly recommend πŸ‘

Dheeraj Β· 19 June 2019

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us a review! We are dedicated to providing our customers with outsanding service, so are delighted to recieve such wonderful feedback about Sian. Customer feedback is very important to us and we appreciate you taking the time to provide us with yours. We have no doubt Sian will be thrilled to read your review, thank you again!

5/5

Google

I had the pleasure of dealing with Mark Peppin. From the first viewing, to showing decorators around whilst the sale was going through he was more than helpful, providing constant updates from the sellers side, to helping move my solicitor forwards when we began reaching impasses. Professional and friendly throughout, had it not been for him, the experience for this first time buyer would have been much more stressful. I cannot commend him enough!

Stephen Β· 19 June 2019

Agent replied Β· 17 June 2024

Thank you for leaving us a review! We take great pride in our people, their experience and knowledge of the market, so it is fantastic to recieve such positive feedback about Mark. Customer feedback is very important to us and we appreciate you providing us with yours, I have no doubt Mark will be thrilled to read your review, thank you again!

5/5

Google

As a client I have to say that Hamptons are very professional agency doing things on a high level, promptly and well organised. We already very satisfied and will recomend Hamptons to everybody who need professional treatment

Branka Β· 16 April 2024

Agent replied Β· 17 June 2024

Thank you for your wonderful review Branka. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!

5/5

Google

Selina, Mark and Paul provided excellent customer service. I had been marketing my property with Purplebricks for nearly 9 months and whilst I had received and accepted some offers, no sale had progressed. I switched to Hamptons and they found a buyer for me within a number of weeks. Selina tracked the sales process closely through to completion and I was really happy with the service she provided in particular. Thank you team!

Siobhan Β· 19 June 2019

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us a review! I am pleased to hear our team were able to progess and successfully agree the sale for you. We take customer service very seriously and appreciate you taking the time to leave us your feedback, I will be sure to pass on your kind comments to Selina and the team!

5/5

Google

The team are friendly and professional and they worked tirelessly and with great speed to help us secure our dream home. And when things got complex right at the last moment, they pulled out all the stops to ensure the sale completed as planned. Thank you Selina, Paul and Mark!

Sarah Β· 18 June 2021

5/5

Google

I would like to express my sincere appreciation and gratitude to the most wonderful Sales Advisor Mark Peppin!!! He’s extremely kind, friendly, professional, thoughtful and knowledgeable about everything regarding the properties, he provided me with lots of useful advice and help!!!! He’s truly a superstar at Hamptons!!! Lin

Lin Β· 18 June 2023

Agent replied Β· 17 June 2024

Thank you for the great feedback Lin. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Ealing was exceptional. The team will be pleased to read your review!

1/5

Google

we had arranged to move in to a new property with Hamptons, everything was going fine. the last minute the current tenants of the property we had hoped to move in to fell through, it happens. how ever at that point baring in mind we had signed the tenancy agreement, also considering we had given our notice on our current property. the landlord/ Hamptons should have been liable to sort us out accommodation in that situation. Hamptons came back with a statement saying, they had signed but not dated the contract and therefore were not obligated to help at all. this is the shadiest thing ive ever witnessed. during that phase, where you have given notice and signed new contract, its imperative you are protected by the tenancy contract for situations just like this. if you are going to do business with Hamptons, triple check everything. we had a week to find a new property, we ended up somewhere far less than ideal. I would sincerely recommend not doing business with Hamptons

Jacob Β· 18 June 2023

5/5

Google

Proactive, personable and responsive. We dealt with Mark Peppin who we'd fully endorse/recommend. He was professional, effective and highly knowledgeable throughout the process.

Matt Β· 19 June 2019

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us a review! We take customer service very seriously and are delighted to hear how pleased you are with the service provided to you by Mark Peppin. Thank you again!

5/5

Google

Dealt with Selina, she was professional all the way though and was very helpful in keeping my purchase on time. Can't complain at all.

Matthew Β· 19 June 2018

Agent replied Β· 17 June 2024

Thank you for the 5 star review. It is fantastic to hear you received such great service from Selina at Hamptons International in Ealing. I will share your comments with the team. Many Thanks.

5/5

Google

We were very impressed with the fast and efficient service. Our agent Mark Peppin was always courteous, never pushy and listened to our questions and concerns. He seemed genuinely delighted for us when our offer was accepted. Hamptons' website and photography are also of the highest quality. We always felt we were dealing with a very professional company.

Philip Β· 20 June 2015

5/5

Google

We were very happy with Hamptons from start to finish with the sale of our property, in particular Selina, who was incredibly responsive and proactive throughout. We felt at ease knowing everything was taken care of and would highly recommend Hamptons as an agency.PositiveResponsiveness, Quality, Professionalism, Value

Lorraine Β· 18 June 2021

5/5

Google

Would like to commend the property manager Samantha Hunt for her excellent service during our tenure at our apartment in Hayes. Rare to find a property manager who is unbiased and treats both the tenant and landlord equally. This was reflected in the way she handled any issues we faced in the apartment and also smoothly completing our moving out process without any fuss and to our full satisfaction!

Shiraj Β· 19 June 2019

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us a review. Customer service is very important to us and as such we are delighted to receive your fantastic feedback about Samantha and our property management services. We take great pride in our people and it is wonderful to hear you were Samantha supported throughout your tenancy and ensured your moving out process was seamless. Thank you again, we look forward to sharing your review with Samantha and the team.

5/5

Google

They were really helpful and a pleasure to deal with. The staff were amazing especially Asad Turabee and Melina Ferreira.

Mohamad Β· 19 June 2019

Agent replied Β· 17 June 2024

Thank you for leaving us a review. We take customer service is very seriously and are delighted to hear that Asad and Melina have provided you with a 5* service. Customer service is very important to us and we look forward to sharing your review with the team. Thank you again!

5/5

Google

Thanks Hamptons and Mya that is my estate manager for always supporting and being of prompt help. They have managed my property for years and I have full trust.

Shima Β· 18 May 2024

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us a review Shima. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

10/10 support! Big thanks to Samantha for providing fast and accurate answers on all of my queries!

Antonios Β· 19 June 2019

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to hear you have received a 5* service! Thank you again, we look forward to sharing your review with Samantha!

5/5

Google

As someone working in the conveyancing department, I had a great experience working with Laney on a sale matter. She made the process as smooth as possible with amazing communication. I look forward in working with her again in the future.

Edwin Β· 18 June 2023

Agent replied Β· 17 June 2024

Hi Edwin! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

We have recently bought and sold through Hamptons, and they have been excellent (they sold our flat within a week of being on the market!) The team there have been so professional, they are always quick to respond to any query and are always up to date and helpful. Would highly reccomend, and would happily use again in the future.

Jill Β· 18 June 2020

Agent replied Β· 17 June 2024

Thank you for leaving us a review Jill. We are delighted to hear you had such a positive experience with our Ealing team and we look forward to making them aware of your feedback. Thank you again.

5/5

Google

We sold a flat through Hamptons recently. Mark Peppin was a superb professional, following up on all details and kept us up to date - regularly posted. We have two other flats for sale in which definitely will offer through Hamptons. Thank you and all the best Mark. SBR

Sa Β· 19 June 2017

5/5

Google

I must say Mark was the most helpful team member I came across during the purchase of my flat, generally a very professional team, prompt & they go above and beyond to assist.

Kurda Β· 18 June 2022

5/5

Google

Chloe and her team were incredibly professional and a pleasure to deal with in regard to the letting my flat. I was kept up-to-date regularly and which meant a lot and Chloe was always on hand to answer any questions I had along the way. Thank you.

Debby Β· 19 June 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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