Trusted Agent profile · London

Hamptons London reviews

4.8

★★★★★ Excellent

278 reviews across 1 platform

20 The Mall, London, W5 2PJ

Hamptons's office in London, at 20 The Mall, is rated 4.8 out of 5 across 278 reviews on 1 platform, including 278 Google reviews rated 4.8.

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4.8 / 5

278

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Paul and Selina were both very helpful, with Paul providing some great advice and being very honest about the market. The market was a bit slow and it took some time to get a sale but once the sale was confirmed, the team made sure that everything moved along quickly to completion.

Ben · 19 June 2019

Agent replied · 17 June 2024

Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Paul and Selina had such a positive impact on your experience. It is particularly fantastic to hear that their experience and attentiveness ensured a quick completion. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!

5/5

Google

I put 5 stars for Hamptons because they are very helpful, especially when they see us in struggle to get references done. Thank you so much Gabriela and your team!

Sebastian · 16 April 2023

Agent replied · 17 June 2024

Thank you for your wonderful review Sebastian. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!

5/5

Google

Mark Peppin at Hamptons provided exceptional service throughout the sales process. He was professional, responsive, and went above and beyond to ensure everything ran smoothly. His expertise and dedication made the entire experience stress-free. Highly recommend working with him!

Tom · 16 April 2025

Agent replied · 24 October 2024

Thank you for the great feedback Tom. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Ealing was exceptional. The team will be pleased to read your review!

5/5

Google

Mark spent three years plus looking for the right property for us. He only ever showed the properties that he knew we would like; he never pushed but he knew what we were looking for and found it.

Alex · 12 April 2025

Agent replied · 18 May 2025

Thank you so much for your kind words! We are thrilled to hear that Mark's commitment to finding the perfect property for you paid off. Our team takes pride in understanding our customers' needs and we are grateful for the opportunity to assist you in your search. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a great experience working with Laney, Katy, and Sophie during the property purchase process. They were very helpful, always responsive, and made the entire experience pleasant. Their professionalism and dedication were much appreciated.

Dmitry · 16 April 2025

Agent replied · 24 October 2024

Thank you for taking the time to leave us a review Dmitry. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Thank you to Selina, Mark and Paul for a great service. The 'pre-Brexit' market is challenging - it has seemed busy on viewings, slow on offers but you kept going and we sold to a very nice family who were straight forward to deal with!

Claire · 19 June 2019

Agent replied · 17 June 2024

Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and look forward to sharing your feedback with Selina, Mark and Paul. Thank you again!

5/5

Google

As a first time buyer with added pressure of a new born baby to look after, I would rate my experience as very good. Hamptons always kept me up to date and informed. Any questions or concerns could be answered very quickly via a phone call/email. I would definitely recommend Hamptons for a smooth transparent sale or purchase with no hidden issues. I would like to take this opportunity to thank Hamptons especially Mark for all your help in getting us to the finish line! All the best Nitan Kiran and baby Emily

Deephe4t · 19 June 2016

5/5

Google

Fantastic customer care from start to finish. We met and dealt with many estate agents, most of which had inept people skills and were pushy or impatient. We can easily say that our experience with this branch of Hamptons was unparalleled. After what we thought was our dream home fell through we were quickly offered a new and better option, which was swiftly completed and exchanged without fuss or panic. We have been in our new home for several months and not a day goes by that we don't pinch our selves as to how lucky we are. This Hamptons team, and in particular Mark Peppin who guided us calmly and reassuringly around many wonderful homes, are always contactable, always cordial and considerate, and we felt as though 'friends' were looking after us.

Mr · 20 June 2015

5/5

Google

Very professional team and easy to work with. We purchased our house through Hamptons and they helped moved things along to complete the transaction very quickly. Would highly recommend.

Ian · 16 April 2025

Agent replied · 24 October 2024

Hi there Ian, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

The team at Hamptons were highly professional throughout the sale of our property keeping us very well informed and ensuring the process went smoothly. I would recommend them.

David · 16 April 2025

Agent replied · 24 October 2024

Thank you for your wonderful review David. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

1/5

Google

An absolutely terrible experience with this agency. Behind the facade of friendly ‘professionals’, lies a truly dishonest and unethical business. The moment something goes wrong and they’re at fault, they’ll accept no responsibility whatsoever and you’re on your own. Be careful!

Indiana · 24 September 2024

Agent replied · 24 October 2024

Hi Indiana, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send us an email to Customercare@hamptons.co.uk so we can look into the issues you have experienced.

1/5

Google

An absolutely terrible experience with this agency. Behind the facade of friendly ‘professionals’, lies a truly dishonest and unethical business. The moment something goes wrong and they’re at fault, they’ll accept no responsibility whatsoever and you’re on your own. Be careful!

Indiana · 12 September 2024

Agent replied · 11 November 2024

Hi Indiana, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send us an email to Customercare@hamptons.co.uk so we can look into the issues you have experienced.

1/5

Google

Awful service and agents are disrespectful of peoples time. They didn’t notify me when my viewing was cancelled until I showed up and rang wondering why nobody was there. Sent me a confirmation text the day before and no warning despite them telling me I was the first to book in. I travelled all the way west and cancelled other viewings to make it.

Selena · 16 April 2023

Agent replied · 17 June 2024

Hi Selena, We apologise for any inconvenience caused. Please send us an e-mail on Customercare@hamptons.co.uk for us to investigate this matter and assist you accordingly.

5/5

Google

Helpful and professional throughout

Daniel · 21 November 2025

Agent replied · 12 December 2025

Thank you for the kind words! We pride ourselves on providing helpful and professional service to our valued customers. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Selina Doran was amazing and made the process pain free for me as a FTB. From viewing to completion she was professional, honest and very helpful. I would not hesitate to use Hamptons services again in the future.

Selina · 19 June 2018

Agent replied · 17 June 2024

Dear Selina, thank you for the wonderful 5 star review and recommendation. It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by the team at Hamptons International Ealing.

5/5

Google

Selina and the team at Hamptons were first rate in terms of their professionalism, communication and responsiveness. I really appreciated their straightforward manner which helped the whole house buying process run as smoothly as possible for us.

Edward · 19 June 2018

Agent replied · 17 June 2024

Thank you for taking the time to leave us a review! We take great pride in both our customer service and our people so it is wonderful to hear that Selina and team offered you such a high standard of service. I will be sure to pass your kind comments onto them. I hope you settle into your new home nicely and of course do not hesitate to contact us if we can be of any further assistance!

5/5

Google

Excellent experience, they immediately understood what we were looking for. When we found the right house, they helped us to reach an agreement with the landlord. Special thanks to Asad for his excellent work. Raccomended.

Pierpaolo · 19 June 2019

Agent replied · 17 June 2024

Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are delighted to receive your review. It is particularly wonderful to hear that Asad was able to assist in finding you the right property and reach an agreement with the Landlord, we hope you have settled in well. Thank you again, we look forward to sharing your review with the team.

5/5

Google

I can't recommend Paul, Mark, Selina and the Hamptons team more highly. Fantastically professional, proactive and friendly in helping us with a series of complex property sales, purchases and rentals. Thank you.

Jackie · 18 June 2020

Agent replied · 17 June 2024

Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you received a 5* service from our Ealing branch. Thank you again, we look forward to sharing your review with the team.

5/5

Google

Hamptons Estate Agents have been managing my property for the last 10 years and have provided a consistently fantastic service and ease of mind throughout. Gemma Ward, as one of my property managers, always provides enough detail and responds within 24hrs to any queries that arise. For a landlord living abroad this is exactly the type of support I look for.

Narinder · 16 April 2023

Agent replied · 17 June 2024

Hi Narinder! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

We have recently exchange contracts on a house after being looked after by Selina from Hamptons in the search. She did a fantastic job of finding us a place and suggesting things that we didn't even know we might like. Very happy with the place we're moving to and grateful for the expertise in helping us find a home we love.

Ed · 16 April 2023

Agent replied · 17 June 2024

Thank you for your review Ed. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Recently moved to HPV as a tenant. I was lucky to get support from Asad and team which made my move silky smooth. Always on time and to the point.Thorough professionals and highly reccomend.

Jose · 19 June 2019

Agent replied · 17 June 2024

Thank you for taking the time to leave us a review. Customer service is very important to us and we are thrilled to hear Asad provided you with a 5* Service. It is especially wonderful to hear that you felt the process was seamless and were updated throughout. Thank you again, we look forward to sharing your review with Asad and the team.

5/5

Google

Mark and his team did a great job with supporting me throughout my flat purchase. Mark was always contactable, efficient and calm. I would highly recommend Mark and his colleagues to any prospective buyers.

Robert · 19 June 2019

Agent replied · 17 June 2024

Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about Mark and the team! We take great pride in our people and are particularly pleased to hear you were supported throughout. We very much look forward to sharing your review with Mark and the team, thank you again.

5/5

Google

Mark from Hamptons was super proactive and helpful during our purchase process. He really went the extra mile and his communication was excellent throughout.

Sharmila · 24 February 2025

Agent replied · 26 May 2025

Thank you for your review Sharmila. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

4/5

Google

Just sold my brother's flat. My main contact was Mark Peppin. First the negatives:- 1) THe flat eventually sold for a lot less than their original estimate. However, the market is so depressed right now that you could probably say the same thing about most agents in London. 2) In the early stages, I felt Hamptons were relatively passive in that they seemed to be just waiting for people to phone in response to their website. I contrast this with the agent handling my house sale last year who ws actively phoning people who had viewed other properties of his to encourage them to view mine. However, once the offer was in, any sign of passivity completely disappeared. Hamptons "owned" the chain and they were very active in chivvying everyone along to get the formalities completed but, importantly, not in a way that put anyone's back up. I think it's fair to say that they excelled on this (critical) part of the sale process.

Philip · 19 June 2019

Agent replied · 17 June 2024

Thank you for leaving us a review, we take customer service very seriously and are delighted to receive such detailed comments about our services. It is wonderful to hear you felt Hamptons were instrumental during the handling of the chain and that the team supported you throughout the process, we look forward to sharing this with Mark and the team. We are however naturally disappointed to receive your feedback in regards to the initial part of your experience and will ensure any improvements, where necessary, are implemented to ensure our service levels are consistent from start to finish. Thank you again for providing us with your feedback and taking the time to leave us a review.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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