Trusted Agent profile · London
★★★★★
265 reviews across 1 platform
20 The Mall, London, W5 2PJ
Hamptons's office in London, at 20 The Mall, is rated 4.8 out of 5 across 265 reviews on 1 platform, including 265 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery professional team and easy to work with. We purchased our house through Hamptons and they helped moved things along to complete the transaction very quickly. Would highly recommend.
Hi there Ian, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GoogleThe team at Hamptons were highly professional throughout the sale of our property keeping us very well informed and ensuring the process went smoothly. I would recommend them.
Thank you for your wonderful review David. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
1/5
GoogleAn absolutely terrible experience with this agency. Behind the facade of friendly ‘professionals’, lies a truly dishonest and unethical business. The moment something goes wrong and they’re at fault, they’ll accept no responsibility whatsoever and you’re on your own. Be careful!
Hi Indiana, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send us an email to Customercare@hamptons.co.uk so we can look into the issues you have experienced.
1/5
GoogleAn absolutely terrible experience with this agency. Behind the facade of friendly ‘professionals’, lies a truly dishonest and unethical business. The moment something goes wrong and they’re at fault, they’ll accept no responsibility whatsoever and you’re on your own. Be careful!
Hi Indiana, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send us an email to Customercare@hamptons.co.uk so we can look into the issues you have experienced.
1/5
GoogleAwful service and agents are disrespectful of peoples time. They didn’t notify me when my viewing was cancelled until I showed up and rang wondering why nobody was there. Sent me a confirmation text the day before and no warning despite them telling me I was the first to book in. I travelled all the way west and cancelled other viewings to make it.
Hi Selena, We apologise for any inconvenience caused. Please send us an e-mail on Customercare@hamptons.co.uk for us to investigate this matter and assist you accordingly.
5/5
GoogleHelpful and professional throughout
Thank you for the kind words! We pride ourselves on providing helpful and professional service to our valued customers. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSelina Doran was amazing and made the process pain free for me as a FTB. From viewing to completion she was professional, honest and very helpful. I would not hesitate to use Hamptons services again in the future.
Dear Selina, thank you for the wonderful 5 star review and recommendation. It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by the team at Hamptons International Ealing.
5/5
GoogleSelina and the team at Hamptons were first rate in terms of their professionalism, communication and responsiveness. I really appreciated their straightforward manner which helped the whole house buying process run as smoothly as possible for us.
Thank you for taking the time to leave us a review! We take great pride in both our customer service and our people so it is wonderful to hear that Selina and team offered you such a high standard of service. I will be sure to pass your kind comments onto them. I hope you settle into your new home nicely and of course do not hesitate to contact us if we can be of any further assistance!
5/5
GoogleExcellent experience, they immediately understood what we were looking for. When we found the right house, they helped us to reach an agreement with the landlord. Special thanks to Asad for his excellent work. Raccomended.
Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are delighted to receive your review. It is particularly wonderful to hear that Asad was able to assist in finding you the right property and reach an agreement with the Landlord, we hope you have settled in well. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleI can't recommend Paul, Mark, Selina and the Hamptons team more highly. Fantastically professional, proactive and friendly in helping us with a series of complex property sales, purchases and rentals. Thank you.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you received a 5* service from our Ealing branch. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleHamptons Estate Agents have been managing my property for the last 10 years and have provided a consistently fantastic service and ease of mind throughout. Gemma Ward, as one of my property managers, always provides enough detail and responds within 24hrs to any queries that arise. For a landlord living abroad this is exactly the type of support I look for.
Hi Narinder! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
GoogleWe have recently exchange contracts on a house after being looked after by Selina from Hamptons in the search. She did a fantastic job of finding us a place and suggesting things that we didn't even know we might like. Very happy with the place we're moving to and grateful for the expertise in helping us find a home we love.
Thank you for your review Ed. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleRecently moved to HPV as a tenant. I was lucky to get support from Asad and team which made my move silky smooth. Always on time and to the point.Thorough professionals and highly reccomend.
Thank you for taking the time to leave us a review. Customer service is very important to us and we are thrilled to hear Asad provided you with a 5* Service. It is especially wonderful to hear that you felt the process was seamless and were updated throughout. Thank you again, we look forward to sharing your review with Asad and the team.
5/5
GoogleMark and his team did a great job with supporting me throughout my flat purchase. Mark was always contactable, efficient and calm. I would highly recommend Mark and his colleagues to any prospective buyers.
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about Mark and the team! We take great pride in our people and are particularly pleased to hear you were supported throughout. We very much look forward to sharing your review with Mark and the team, thank you again.
5/5
GoogleMark from Hamptons was super proactive and helpful during our purchase process. He really went the extra mile and his communication was excellent throughout.
Thank you for your review Sharmila. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
4/5
GoogleJust sold my brother's flat. My main contact was Mark Peppin. First the negatives:- 1) THe flat eventually sold for a lot less than their original estimate. However, the market is so depressed right now that you could probably say the same thing about most agents in London. 2) In the early stages, I felt Hamptons were relatively passive in that they seemed to be just waiting for people to phone in response to their website. I contrast this with the agent handling my house sale last year who ws actively phoning people who had viewed other properties of his to encourage them to view mine. However, once the offer was in, any sign of passivity completely disappeared. Hamptons "owned" the chain and they were very active in chivvying everyone along to get the formalities completed but, importantly, not in a way that put anyone's back up. I think it's fair to say that they excelled on this (critical) part of the sale process.
Thank you for leaving us a review, we take customer service very seriously and are delighted to receive such detailed comments about our services. It is wonderful to hear you felt Hamptons were instrumental during the handling of the chain and that the team supported you throughout the process, we look forward to sharing this with Mark and the team. We are however naturally disappointed to receive your feedback in regards to the initial part of your experience and will ensure any improvements, where necessary, are implemented to ensure our service levels are consistent from start to finish. Thank you again for providing us with your feedback and taking the time to leave us a review.
5/5
GoogleChloe found us a property to rent that we are delighted with. She also went above and beyond in getting everything agreed. I wouldn't hesitate to recommend Chloe and her team.
Thank you for leaving us a review. Hamptons International take customer service very seriously and are delighted to hear you received a 5* service from Chloe and the Ealing team. It is particular great to hear that you feel Chloe went above and beyond to support you throughout the process, we hope you have settled in well. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleMalaz managed all aspects of renting our property and was prompt and precise in communication, and sympathetic to solving any issues that occurred from both sides. It was our first experience and we were looked after professionally at all times. Highly recommended.
Thank you for your review Joseph. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleExceptional service. I sold an apartment whilst being outside the UK and due to the time difference I would often wake to a chasing email from Mark Peppin making sure that everything was progressing efficiently. There were a few non-Hamptons related issues along the way, but Mark and the whole Hamptons team remained professional throughout to ultimately complete the sale in an extremely satisfactory manner.
5/5
GoogleAs a buyer, the assistant manager, Mark, and the manager, Paul, kept me up to date with all new properties that fit my requirements. Importantly, I wasn't passed around the office and dealing with lots of staff who would have to get to know my criteria each time. When I found the property I wanted, my offer was handled extremely well, and throughout the transaction until exchange they worked diligently to ensure my purchase was a success. I would definitely buy through them again. Cheers Mark & Paul.
Congratulations on the purchase of your property! It's great to see that you were able to benefit from Hamptons International's continued personal service. I will pass on your wonderful comments to Mark, Paul and the entire team at the branch. Many Thanks.
5/5
GoogleWe had the pleasure of dealing with Sian, who has been really very helpful right through the process of completing a let. As someday relocating from Scotland, frequent travel was not an option. Sian's excellent and timely communication via emails and telephone helped complete the process smoothly. She was patient and provided the right information during the viewings which helpfully was arranged all in one day. We would definitely do business again. Thoroughly recommend 👍
Thank you for taking the time to leave us a review! We are dedicated to providing our customers with outsanding service, so are delighted to recieve such wonderful feedback about Sian. Customer feedback is very important to us and we appreciate you taking the time to provide us with yours. We have no doubt Sian will be thrilled to read your review, thank you again!
5/5
GoogleI had the pleasure of dealing with Mark Peppin. From the first viewing, to showing decorators around whilst the sale was going through he was more than helpful, providing constant updates from the sellers side, to helping move my solicitor forwards when we began reaching impasses. Professional and friendly throughout, had it not been for him, the experience for this first time buyer would have been much more stressful. I cannot commend him enough!
Thank you for leaving us a review! We take great pride in our people, their experience and knowledge of the market, so it is fantastic to recieve such positive feedback about Mark. Customer feedback is very important to us and we appreciate you providing us with yours, I have no doubt Mark will be thrilled to read your review, thank you again!
5/5
GoogleAs a client I have to say that Hamptons are very professional agency doing things on a high level, promptly and well organised. We already very satisfied and will recomend Hamptons to everybody who need professional treatment
Thank you for your wonderful review Branka. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleSelina, Mark and Paul provided excellent customer service. I had been marketing my property with Purplebricks for nearly 9 months and whilst I had received and accepted some offers, no sale had progressed. I switched to Hamptons and they found a buyer for me within a number of weeks. Selina tracked the sales process closely through to completion and I was really happy with the service she provided in particular. Thank you team!
Thank you for taking the time to leave us a review! I am pleased to hear our team were able to progess and successfully agree the sale for you. We take customer service very seriously and appreciate you taking the time to leave us your feedback, I will be sure to pass on your kind comments to Selina and the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's London office has 265 reviews across 1 platform: 265 on Google.
Hamptons London is rated 4.8 out of 5 across all 265 reviews, and 4.8 out of 5 on Google from 265 reviews.
Hamptons London, 20 The Mall, London, W5 2PJ.
