Trusted Agent profile · London

Hamptons London reviews

4.8

★★★★★ Excellent

265 reviews across 1 platform

20 The Mall, London, W5 2PJ

Hamptons's office in London, at 20 The Mall, is rated 4.8 out of 5 across 265 reviews on 1 platform, including 265 Google reviews rated 4.8.

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4.8 / 5

265

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We had a fantastic experience selling our house with Hamptons. From start to finish, the whole process was smooth and professional. Mark was exceptional throughout, proactive, approachable, and always willing to go above and beyond to make sure everything stayed on track. His communication was excellent, and his calm, confident approach really made the process stress-free. Paul did an outstanding job with the valuation, he priced our property perfectly, which generated a lot of interest straight away and ultimately led to a quick, successful sale. His market knowledge and honest advice gave us real confidence in the process. We’re so grateful for all their help and would highly recommend Hamptons, especially Mark and Paul, to anyone looking to sell their home.

Samantha · 13 October 2025

Agent replied · 12 December 2025

Thank you for your glowing review! We are thrilled to hear that your experience selling your home with Hamptons was fantastic. Our team, especially Mark and Paul, are dedicated to providing smooth and professional service. We are glad to have made the process stress-free for you. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We had a brilliant experience buying a house through Paul, Mark and the team. In a pretty chaotic market, they were super helpful and communicative throughout, and they kept things moving through quickly and efficiently. We had complete trust in them from the outset and, although they pushed hard to get the best price for the seller, which is their job to do, we always felt they handled things in a balanced way, and did their best for us also. All in all a great experience, and we truly couldn’t have asked for anything more. Thanks guys!

Alex · 16 April 2025

Agent replied · 10 December 2024

Hi Alex, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

5/5

Google

We have been working with Laney Manu at Hamptons over the last few months. She has been absolutely brilliant in facilitating the purchase of our new house. She is always prompt, available, patient and understanding. Her communication is excellent and she clearly has lots of experience. The process is new to us and she has guided us - we felt in safe hands every step of the way. We had heard lots of horror stories about buying a house and the frustrations of the process but our experience has been excellent. When Laney was away for a few days, her colleagues were also efficient and available. We can't thank her enough, or recommend her highly enough!

Jess · 16 April 2025

Agent replied · 22 December 2024

Thank you for your positive feedback of Hamptons Estate and Letting Agents Ealing. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!

5/5

Google

We couldn’t rate Laney more highly with the purchase of our house in Acton. She was always on hand, consistent in following up and went above and beyond to get documents signed and shared. My husband and I have both sold properties separately via other estate agents and can truly say that Laney is the best out there. Thank you Laney for making the purchase of our first house together so smooth and enjoyable.

Lucy · 16 April 2025

Agent replied · 17 June 2024

Hi there Lucy, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

I would whole heartedly recommend Hamptons. I have recently used their services to sell a property and their customer service is second to none. Laney went above and beyond to progress the sale and she is an asset to Hamptons, dealing with issues to smooth the path to completion.. I would also like to thank Paul Daniels for his assistance throughout my dealings with this highly professional company. Gill Culley

Gill · 16 April 2025

Agent replied · 17 June 2024

Thank you for the great feedback Gill. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Ealing was exceptional. The team will be pleased to read your review!

5/5

Google

We recently purchased our home through Hamptons and had a fantastic experience from start to finish. The whole team made the process smooth, clear, and well managed at every step. They were always professional, responsive, and happy to answer any questions we had along the way. A special thank you to the team for their patience and dedication in helping us complete the purchase. We would highly recommend this agency to anyone looking to buy or sell a property. Thank you again for helping us find our new home!

Jessica · 16 March 2026

Agent replied · 16 April 2026

Thank you for your kind words! We are thrilled to hear that you had a fantastic experience buying your home through Hamptons. Our team is dedicated to providing a smooth and professional process for all our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We have been working with Laney Manu at Hamptons over the last few months. She has been absolutely brilliant in facilitating the purchase of our new house. She is always prompt, available, patient and understanding. Her communication is excellent and she clearly has lots of experience. The process is new to us and she has guided us - we felt in safe hands every step of the way. We had heard lots of horror stories about buying a house and the frustrations of the process but our experience has been excellent. When Laney was away for a few days, her colleagues were also efficient and available. We can't thank her enough, or recommend her highly enough!

Jessica · 10 June 2024

Agent replied · 17 June 2024

Thank you for your positive feedback of Hamptons Estate and Letting Agents Ealing. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!

5/5

Google

Thank you so much Irene Tam for your professional work. I really appreciate your assistance and expertise

Aziz · 16 March 2026

Agent replied · 16 April 2026

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Mark was fantastic throughout the process of buying our new home. He was accommodating and communicative throughout and a pleasure to deal with.

Ben · 21 November 2025

Agent replied · 12 December 2025

Thank you for taking the time to leave us a review, we are thrilled to hear about your positive experience with Mark! Our team strives to provide exceptional and communicative service to make the home buying process a pleasure. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

My experience of Hamptons has been excellent. Liam was exceptional, as he went above and beyond helping me to organise a short term rental apartment. He was always responsive, courteous and diligent. Our requests weren't what Hamptons usually dealt with but Liam did an excellent job in being flexible and patient with us and he ensured that all our requests were met. Thank you Liam and Hamptons!

Emily · 19 March 2024

Agent replied · 17 June 2024

Thank you for the great feedback Emily. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Ealing was exceptional. The team will be pleased to read your review!

5/5

Google

Laney is absolutely brilliant and I could not rate her professionalism more highly. She has been with us throughout the buying process, advising us all the way to completion. A lovely person and wish her all the best for the future.

Alex · 16 April 2025

Agent replied · 17 June 2024

Thank you for your review Alex. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Mark and the team at Hamptons were very helpful and responsive throughout our transaction. Thanks for all of your assistance!

Gregory · 21 November 2025

Agent replied · 12 December 2025

Thank you for your kind words! Our team at Hamptons strives to provide top-notch customer service and we're thrilled that you had a positive experience with us. It was our pleasure assisting you with your transaction. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Millad was extremely helpful throughout the letting process. He answered any questions quickly and explained everything thoroughly. Thanks

Ned · 9 December 2025

Agent replied · 12 December 2025

"Thank you for your kind words! We are delighted to hear that Millad provided such outstanding service during your letting process. We will be sure to pass on your compliments to him. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Selina was very professional & constantly kept me updated. She was persistent & ensured the sale went through smoothly & efficiently.

Manish · 16 September 2025

Agent replied · 16 April 2026

"Thank you for your kind words, we are thrilled to hear that Selina provided you with exceptional service and a smooth transaction. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Had a great experience with Laney from Hamptons. She was very pleasant to deal with and accommodating throughout the whole process. Laney was professional and informative in every aspect. Would highly recommend

Angela · 16 April 2025

Agent replied · 17 June 2024

Thank you for your review Angela. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

We recently purchased a property through Hamptons and dealt with Laney, who was fantastic throughout the whole process. She gave us constant updates and was on hand to answer our questions throughout, even when she wasn’t working. The whole process ran very smoothly with Laney and we’re very grateful for her help.

Sachin · 16 April 2024

Agent replied · 17 June 2024

Hi Sachin, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

5/5

Google

We have recently worked with Selina Doran from the Hamptons Agency to purchase our first house. From the initial viewing until the final closing, Selina was very kind, very prompt in answering our questions, and also eager to push the process forward. Selina also suggested us a mortgage advisor who also turned out to be great to work with. Overall, it was a great experience!

Duygu · 16 April 2023

Agent replied · 17 June 2024

Thank you for taking the time to leave us a review Duygu. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

The service that Chloe and her team gave with regards to my property is simply superb and fantastic. In the last moment I had some hardships but the Hamptons team nailed it. I really appreciate Chloe, Senait and Milena for their follow up, help, patience, knowledge and experience in handling clients. Good work team. A great way to go :) Am not sure why am not able to write another review, so adding in this... Samantha's support on the in house issues and repairs is outstanding. A big cheers and thank you very much for help me out...

Prithvi · 18 June 2020

Agent replied · 17 June 2024

Thank you for leaving us a review. Customer service is very important to us and are we delighted to receive such wonderful feedback our Ealing office. In particular it is wonderful to hear that Chloe, Senait and Milena had such a positive impact on your experience with us and we look forward to sharing your review with them. Thank you again!

5/5

Google

Mark went above and beyond during the tricky and lengthy process of buying our home. We always felt he was responsive, easily contactable, helpful and walked us through the process as first time buyers. We couldn’t recommend working with Mark enough - he really was fantastic.

Maria · 16 April 2024

Agent replied · 17 June 2024

Hi Maria! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

I have had such a great experience so far renting with Hamptons for a few months. I would like to personally send a shoutout to my property manager in London, Mya Miler, who's been exceptional. She's always been proactive, solution-oriented, and always of great help when needed, especially dealing with our landlord who wasn't consistent or responding at all. Would highly recommend!

Hugo · 11 July 2025

Agent replied · 9 September 2025

We are honored to have provided you with a great rental experience at Hamptons! Thank you for recognizing Mya Miler for her exceptional service and proactive attitude. We are grateful for your recommendation and will continue to provide top-notch support. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Exceptionally high standard of service! After having bad experience with other agencies, it was a delight finding our perfect home with Hamptons. We were treated like a queen, Chloe, Milena and Sian were very helpful from the beginning, they replied to our questions quickly and sent updates continuously. Truly they know how to build good relationship with their customers. The cherry on the cake is their contracting process. Storing and signing documents online is huge time-saver!! Me and my wife are very satisfied thanks to Hamptons hassle-free service. I can only recommend them.

Miklós · 19 June 2019

Agent replied · 17 June 2024

Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear such fantastic feedback about the team in Ealing. It isn't often we receive feedback on our contracting, I will be sure to pass your comments onto our operations team who will be delighted to hear our process is hassle-free. We hope you are settling well into your new home, thank you again!

5/5

Google

Great experience with Hamptons as a buyer. Mark is approachable and has been very helpful to help us find the right house, and didn't pressure us when the ones aren't quite right for us. After the sales was agreed, he's actively followed up and pushed things along. We'd definitely recommend Hamptons (and Mark) to our friends and family.

Jo · 16 April 2023

Agent replied · 17 June 2024

Hi there Jo, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

Thank you Hamptons for the fantastic professional service you provided during our sale and purchase. Selina was superb at keeping us up to date every step of the way and Mark and Paul were also excellent if she was not around for any reason. I would highly recommend this team, moving house is always going to be an upheaval but really helped take a lot of he stress away and I put this down to the outstanding communication.

Jessica · 19 June 2018

Agent replied · 17 June 2024

Thank you for taking the time to leave us such a detailed review, we really appreciate it! We understand that buying/selling a home is a huge transaction and we always try to make the experience as smooth and stress free are possible. I am so pleased to see that the team in Ealing have demonstrated that during your experience with us and I hope that we can assist you again in the future.

5/5

Google

Thanks to Hamptons Especially Gemma Ward and Liam for making my shifting process to new home so nice. Really appreciate there hard work and help they provide me in solving all my issues regarding new property. Thanks once again

Gurpreet · 16 April 2024

Agent replied · 17 June 2024

Hi gurpreet, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hamptons's Google reviews

Questions about Hamptons London

How many reviews does Hamptons London have?

Hamptons's London office has 265 reviews across 1 platform: 265 on Google.

What is Hamptons London's rating?

Hamptons London is rated 4.8 out of 5 across all 265 reviews, and 4.8 out of 5 on Google from 265 reviews.

Where is Hamptons's London office?

Hamptons London, 20 The Mall, London, W5 2PJ.

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