Trusted Agent profile · London

Hamptons London reviews

4.8

★★★★★ Excellent

278 reviews across 1 platform

20 The Mall, London, W5 2PJ

Hamptons's office in London, at 20 The Mall, is rated 4.8 out of 5 across 278 reviews on 1 platform, including 278 Google reviews rated 4.8.

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4.8 / 5

278

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We have recently worked with Selina Doran from the Hamptons Agency to purchase our first house. From the initial viewing until the final closing, Selina was very kind, very prompt in answering our questions, and also eager to push the process forward. Selina also suggested us a mortgage advisor who also turned out to be great to work with. Overall, it was a great experience!

Duygu · 16 April 2023

Agent replied · 17 June 2024

Thank you for taking the time to leave us a review Duygu. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

The service that Chloe and her team gave with regards to my property is simply superb and fantastic. In the last moment I had some hardships but the Hamptons team nailed it. I really appreciate Chloe, Senait and Milena for their follow up, help, patience, knowledge and experience in handling clients. Good work team. A great way to go :) Am not sure why am not able to write another review, so adding in this... Samantha's support on the in house issues and repairs is outstanding. A big cheers and thank you very much for help me out...

Prithvi · 18 June 2020

Agent replied · 17 June 2024

Thank you for leaving us a review. Customer service is very important to us and are we delighted to receive such wonderful feedback our Ealing office. In particular it is wonderful to hear that Chloe, Senait and Milena had such a positive impact on your experience with us and we look forward to sharing your review with them. Thank you again!

5/5

Google

Mark went above and beyond during the tricky and lengthy process of buying our home. We always felt he was responsive, easily contactable, helpful and walked us through the process as first time buyers. We couldn’t recommend working with Mark enough - he really was fantastic.

Maria · 16 April 2024

Agent replied · 17 June 2024

Hi Maria! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

I have had such a great experience so far renting with Hamptons for a few months. I would like to personally send a shoutout to my property manager in London, Mya Miler, who's been exceptional. She's always been proactive, solution-oriented, and always of great help when needed, especially dealing with our landlord who wasn't consistent or responding at all. Would highly recommend!

Hugo · 11 July 2025

Agent replied · 9 September 2025

We are honored to have provided you with a great rental experience at Hamptons! Thank you for recognizing Mya Miler for her exceptional service and proactive attitude. We are grateful for your recommendation and will continue to provide top-notch support. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Exceptionally high standard of service! After having bad experience with other agencies, it was a delight finding our perfect home with Hamptons. We were treated like a queen, Chloe, Milena and Sian were very helpful from the beginning, they replied to our questions quickly and sent updates continuously. Truly they know how to build good relationship with their customers. The cherry on the cake is their contracting process. Storing and signing documents online is huge time-saver!! Me and my wife are very satisfied thanks to Hamptons hassle-free service. I can only recommend them.

Miklós · 19 June 2019

Agent replied · 17 June 2024

Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear such fantastic feedback about the team in Ealing. It isn't often we receive feedback on our contracting, I will be sure to pass your comments onto our operations team who will be delighted to hear our process is hassle-free. We hope you are settling well into your new home, thank you again!

5/5

Google

Great experience with Hamptons as a buyer. Mark is approachable and has been very helpful to help us find the right house, and didn't pressure us when the ones aren't quite right for us. After the sales was agreed, he's actively followed up and pushed things along. We'd definitely recommend Hamptons (and Mark) to our friends and family.

Jo · 16 April 2023

Agent replied · 17 June 2024

Hi there Jo, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

Thank you Hamptons for the fantastic professional service you provided during our sale and purchase. Selina was superb at keeping us up to date every step of the way and Mark and Paul were also excellent if she was not around for any reason. I would highly recommend this team, moving house is always going to be an upheaval but really helped take a lot of he stress away and I put this down to the outstanding communication.

Jessica · 19 June 2018

Agent replied · 17 June 2024

Thank you for taking the time to leave us such a detailed review, we really appreciate it! We understand that buying/selling a home is a huge transaction and we always try to make the experience as smooth and stress free are possible. I am so pleased to see that the team in Ealing have demonstrated that during your experience with us and I hope that we can assist you again in the future.

5/5

Google

Thanks to Hamptons Especially Gemma Ward and Liam for making my shifting process to new home so nice. Really appreciate there hard work and help they provide me in solving all my issues regarding new property. Thanks once again

Gurpreet · 16 April 2024

Agent replied · 17 June 2024

Hi gurpreet, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

5/5

Google

Paul Daniel and Mark Peppin at the Hamptons have been excellent throughout the purchase of our property. As first time buyers the process is confusing and often drawn out, but they've been super proactive, fast and friendly. It's been so reassuring to know that they're at the end of an email or a phone call and on top of everything. Thanks so much!

Ruby · 13 April 2025

Agent replied · 26 April 2025

Thank you for your kind words! We are thrilled to hear that your experience with Paul and Mark at the Hamptons was excellent. It is our goal to make the buying process as smooth and stress-free as possible for first time buyers like yourselves. We are always here to offer our proactive, fast, and friendly support. Thank you for choosing us and congratulations on your new property! Kind regards, Lucy, Customer Relations.

5/5

Google

Just bought a house with Hamptons. Laney was so lovely ! Super patient, positive, and reliable throughout the process, and the process is always stressful but she was very understanding. A star! :)

Berta · 16 April 2024

Agent replied · 17 June 2024

Hi Berta! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

We have used Hamptons lettings department, in particular Samantha Hunt, Katie Vassar and their teams, for several years now to rent out our flat and have always found them to provide an excellent service. The staff there are very knowledgeable, helpful and friendly and have found tenants very quickly for us; also their managed rental service is very comprehensive and well organised.

Andrew · 18 June 2021

Agent replied · 17 June 2024

Thank you for leaving us a review. It is fantastic to hear the team in Ealing provided you with such an excellent service and in particular that the team were knowledgeable and friendly throughout. Feedback of this nature is very important to us an we look forward to sharing your review with the team. Thank you again.

1/5

Google

I wonder how this agency got this high rating - are they writing reviews themselves ?! )Our experience with them is appalling , worst I ever had in London in all renting history ! I’d given zero if there was such an option. Imagine you move out, pay £250 for professional cleaning, leave the place in a GREAT condition. They sneak in while you are still a tenant paying for this property (but moved out a week earlier), make a mess removing all the furniture (as the next tenant requested), and then charge you £700 for all the mess and damages THEY DID WHEN REMOVING STUFF. They even didn’t contact us prior to these works (if they were “unhappy “ with the level of cleaning ) , but first did all the mess and decided to make us pay for all additional cleaning required at a ridiculous rate of £700!! Very dodgy unprofessional agency, will warn people on all my social platforms to be aware and stay away from them! Such a scam! In the meantime , contacted my lawyer and he reassured given all the details of the case, we are going to fight and win, and actually make Hamptons pay more for trying to scam the clients in this way ! I’ll make sure this agency will become known !!

Tatiana · 16 April 2024

Agent replied · 17 June 2024

Hi Tatiana, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents Ealing sets. Please could you send us an email to Customercare@hamptons.co.uk, so we can get in contact with you. Thank you.

5/5

Google

Friendly courteous available professional Mark, Selina and the Hamptons team secured a sale very quickly and at good value and importantly above the recommended sale price from other agents. Was the simplest part of our move. Thank you

Peter · 16 October 2025

Agent replied · 16 April 2026

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Laney was brilliant, we bought a house from Hamptons and the process was perfect. Prompt communication and updates, helpful and thorough. Thank you for your help Laney!

Tom · 16 April 2024

Agent replied · 17 June 2024

Hi Tom! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

Worked with Mark through the purchase of our home. Mark was exceptionally helpful, attentive and informed in all our conversations. I would definitely recommend working with him.

Vikram · 16 April 2024

Agent replied · 17 June 2024

Thank you for taking the time to leave us a review Vikram. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Mark at Hamptons has been courteous, efficient, patient, and has coped calmly with challenging situations during our house sale, which impacted the timing in buying our new house. I would recommend Hamptons very highly.

Guy · 16 October 2025

Agent replied · 16 April 2026

Thank you so much for your kind words! We are thrilled to hear that Mark at Hamptons provided exceptional service during your house sale. We are proud to have him on our team and we will make sure to pass along your wonderful recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We have just bought a house from Hamptons and were absolutely delighted by their service. During a long and sometimes tricky purchase Mark from the team went above and beyond to ensure that communication was clear and concise, frequently helping to move the process on. Furthermore, their professional and friendly style helped make us feel at ease and made the process much easier. When we eventually come to sell the property we will absolutely be using Hamptons, they are easily the best estate agents in the local area.

Oliver · 18 June 2022

5/5

Google

Thank you, Selina, Paul and Mark, for being so lovely to work with while selling our house. We were in very good hands, as you knew the market well, were always responsive, and you kept us up to date. All the best. -Kristen

Andrzej · 11 June 2025

Agent replied · 9 September 2025

We are thrilled to have helped you sell your house, Kristen! Selina, Paul, and Mark are dedicated to providing top-notch service and keeping our clients informed every step of the way. Best wishes, Lucy, Hamptons Customer Care.

5/5

Google

Mark and Paul are highly professional in the process of the sale of my property. Thank you!

Di · 16 February 2026

Agent replied · 16 April 2026

Thank you for your kind words! We pride ourselves on providing professional and efficient services to our clients. We are glad to hear that you had a positive experience with Mark and Paul. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a great experience with Hiltons for getting a property for me in Southall and they got me a good property at a good price.

Mahadev · 12 November 2025

Agent replied · 12 December 2025

Thank you for your kind words! We're thrilled to have helped you find the perfect property in Southall at a great price. Our team at Hiltons is dedicated to providing excellent service and we're glad it shows. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Mark dealt with our house purchase with efficiency, patience and transparency; as a buyer I couldn’t really ask for more. Thanks Hamptons.

Jim · 14 November 2025

Agent replied · 12 December 2025

Thank you for choosing Hamptons for your house purchase, we are thrilled to hear that Mark provided you with efficient, patient and transparent service. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Google

An absolutely terrible experience with this agency. Behind the facade of friendly ‘professionals’, lies a truly dishonest and unethical business. The moment something goes wrong and they’re at fault, they’ll accept no responsibility whatsoever and you’re on your own. Be careful!

George · 16 April 2025

Agent replied · 16 April 2026

Hi Indiana, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send us an email to Customercare@hamptons.co.uk so we can look into the issues you have experienced.

5/5

Google

From the outset, I was impressed by the high standard of client service from Hamptons in marketing the house. The management by Mark Peppin, the local manager, of the process from finding a suitable buyer to exchange of contracts was outstanding.

Damien · 16 April 2025

Agent replied · 26 August 2024

Thank you for your review Damien. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

I reserved a property without seeing it as an international buyer. Selina Doran was extremely helpful through-out the process, going the extra mile to record a video of the house, patiently answering my question with sufficient details. Service was A+++ and I will recommend using The Hampton & Selina for your property purchase.

Oumpely · 19 June 2019

Agent replied · 17 June 2024

Thank you for leaving us a review. We take customer service very seriously and as a result it is wonderful to hear that the team had such a positive impact on your experience with us. It is particularly fantastic to hear that Selina was so fantastic. We are delighted that communication was kept to a high standard and you were supported throughout! We take great pride in our people and look forward to sharing your feedback with the team. Thank you again!

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