Trusted Agent profile · London
★★★★★
228 reviews across 1 platform
41 Shad Thames, London, SE1 2NJ
Hamptons's office in London, at 41 Shad Thames, is rated 4.8 out of 5 across 228 reviews on 1 platform, including 228 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHamptons were very quick in renting out my apartment. Axel Castillo who headed up the rental search was very communicative providing several updates and feedback from viewings. Great job.
Thank you for your wonderful review qasim. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
Google(Writing as a landlord). Jack Morris provided an excellent service, giving frank advice about the state of the market at a difficult time and following up queries swiftly. He was straightforward in helping to negotiate a seemingly good deal relative to some prospective tenants who went through another agency. He was pragmatic in recommending handymen to get the flat ready for the tenancy, and - with James Isaac - dealt patiently and professionally with a very frustrating project to replace the flooring. We had a bad experience with a couple of KFH property managers and unreasonable terms, but so far Megan Sillett at Hamptons has been very responsive and sensible in dealing with queries raised by the tenants.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGetting your flat after a week in the country is amazing. I though I was going to be renting temporary accommodation for at least a month. Out of 4 agencies that helped this one was the best. James walked me through 6 flats and helped picked the one that suited me best, while being front forward. Not only the help to get the right place was amazing, but also after. You need something, send an email or a call and the will pick right up. I feel good knowing that I can count on them with any help regarding my new acquisition!
5/5
GoogleExcellent service provided by Peter & Will, dedicated, professional and friendly. They exceeded all my expectations of the services estate agents normally provide, especially when it came to chasing up solicitors (both sides). I would highly recommend this agency to both prospective buyers and sellers for an honest, professional and efficient service.
Dear John, thank you for taking the time to leave this excellent review, it is great to see that the Hamptons International team in Tower Bridge were once again able to provide their proven 5 star service. Kind Regards.
5/5
GoogleVery pleased with the help from Hamptons, and Peter Papanicolaou in particular, in selling our Shad Thames flat - despite the very challenging conditions of the stagnant housing market and uncertain economic climate, they proactively secured an offer and helped us see it smoothly through to a successful conclusion.
Thank you for your review. Customer service is very important to us and we are thrilled to hear you received a 5* service, particularly from Peter. It is especially wonderful to hear that you felt supported throughout and the team were able to ensure the transaction was seamless. We take great pride in our people and look forward to sharing your review with Peter and the team. Thank you again!
5/5
GoogleJames I. was our agent at Hamptons during our move. James was always helpful, communicating between us and the landlady swiftly and helping us deal with the outstanding maintenance issues.
5/5
GoogleIn the process of new lettings recently I have been guided splendidly by the Tower Bridge Team - my thanks to all the team & in particular to Jonathan. Quick response to any questions I have and to any action required. And charming, to boot.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us, particularly Jonathan. It is especially great to hear any queries were responded to quickly and you were supported throughout. We take great pride in our people and look forward to sharing this feedback with the team. Thank you again!
5/5
GoogleWill and Peter are the most competent, honest and trustworthy agents in the Area by miles.. We have been on the market quite long with other agencies and finally turned to them thanks to other positive feedbacks of people we knew.. We can confirm all positive feedback in full... They gave us a honest and credible evaluation of the property and setup times and strategy for the sale...worked hard to find the right people and sold our property quickly and smoothly....Definitively talk to them if you want to sell
5/5
GoogleThey did a really good job! I found a nice property by Mario’s patient help and guidance. 👍 …
Thank you for taking the time to leave us a review yue. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleI don't normally do reviews but the Hamptons Lettings team at Tower Bridge deserve the credit for providing a thoroughly professional service when we recently let our flat for the first time. This included the most credible (not simply the highest) and best informed valuation, really energetic and professional marketing of the property with lots of feedback on progress, and suitable tenants found within two weeks offering the full asking rent. Our special thanks go to Nina, and to Jonathan the Lettings Manager who was an absolute hero in trouble-shooting and helping to resolve the inevitable small glitches in the early days of a new tenancy: he and the rest of the team really went the extra mile.
5/5
GoogleThanks to Verity for very quickly finding me a great tenant (despite my flat being in a different area and managed by a different office). Extremely efficient and professional service.
5/5
GoogleOur agent, Megan Sillett, is fantastic. She always responds on the same day and follows up with emails to see how well any issues were resolved. I find this to be very important, especially when you rely on the agents to manage issues and you do not have direct contact with the landlord. Having Megan to handle any property issues (and we’ve had several from emergency water leaks to basic repairs) has been very helpful.
5/5
GoogleMany thanks to Julian Powell for a helpful and professional property management service over the last few months.PositiveResponsiveness, Professionalism
5/5
GoogleAs a first time tenant I was quite inexperienced with the whole process. Harry Veale at the Tower Bridge branch was always very accommodating to any questions I had and made the whole process extremely easy for me. I would highly recommend.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Harry. We take great pride in our people and look forward to sharing your review with them. Thank you again!
5/5
GoogleI have had a great experience with Hamptons. As a tenant, Daniel isaac, my lettings agent has worked with me throughout the process and has found me a very nice flat and he has been very helpful. Would recommend, very good service.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Daniel has had such a positive impact on your experience. It is particularly fantastic to hear that he has provided a 5* service and has been helpful throughout. We take great pride in our people and look forward to sharing your review with him. Thank you again!
5/5
GoogleDaniel Issac did a brilliant job of finding me a suitable property. The guy works early and late, giving you the information you actually need. I hate both estate agents & rental agents, normally, but he's a diamond. Highly recommend!!
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Daniel had such a positive impact on your experience. We take great pride in our people and are particularly pleased to hear you were provided with all the information you needed and were supported throughout. Thank you again!
5/5
Google5* for agent Federica who made the entire renting process painless and quick.
5/5
GoogleVery professional and courteous. Have been using this branch of Hamptons for over 15 years and the flat has never been empty more than a few days. They have always found me very high calibre tenants quickly.
Thank you for taking the time to leave us a review and for being such a loyal customer! We take great pride in both our customer service and our people and it is wonderful to hear the team in Tower Bridge have been able to provide you with with a 5* service consistently over the past 15 years. Thank you for choosing Hamptons International and here is to next 15 years!
1/5
GoogleWorst agents ever! Super unhelpful and arrogantly incompetent.
Hi Chakshu, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to Customercare@hamptons.co.uk and we will happily help rectify this matter.
5/5
GoogleGreat experience sorting out a new flat with Antony - all settled and still staying in touch helping settle the move!
Thank you for your wonderful review Brendon. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleI'd like to call out the outstanding responsiveness, reliability and willingness to help from Megan. Whenever we have a issue with the flat, Megan always coordinates the needed support for the problem to be fixed and stays on top of it until resolved. We're very fortunate to have such a fantastic property manager.
5/5
GoogleMegan Sillett is always responsive and quick in getting our requests actioned, and very friendly as well! Naomi
5/5
GoogleWas a great service from start to finish.. I never even had to advertise my apartment for sale. A tenant was found on day 1 of my interest to let.
Thank you for leaving us a review Matt. We are delighted to hear the team were able to secure you a tenant so quickly and are grateful for your feedback, thank you again.
4/5
GoogleHamptons have been universally friendly and enjoyable to liaise with in renting my apartment in London. Mario, my main point of contact, has answered my questions well, and has never hesitated to call me when necessary. I have enjoyed using them as my estate agent this year.PositiveProfessionalism
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