Trusted Agent profile · London

Hamptons London reviews

4.7

★★★★★ Excellent

314 reviews across 1 platform

Unit 1, 20 Canada Square, Canary Wharf, London, E14 5NN

Hamptons's office in London, at Unit 1, is rated 4.7 out of 5 across 314 reviews on 1 platform, including 314 Google reviews rated 4.7.

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4.7 / 5

314

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I can't speak highly enough of Hamptons. I was already on Purple Bricks and although I had several enthusiastic viewings, the property was not generating enough interest there and there was no real movement. I chose Hamptons as they were already familiar with properties in my area and specifically my development. Jack in particular had excellent knowledge of the area and neighbouring properties. Within about a week, Jack had introduced an off-market buyer, ready to move for well over the recommended asking price (though worth every penny). Communication was excellent throughout and there was always a sense that Jack (along with Adam and the Hamptons team) were really approachable, helpful and continually pushing the process along while making sure all parties were happy. The whole process was as smooth and speedy as a property sale can be, leading to a successful exchange within a few months. I couldn't be happier and I understand the buyer couldn't be happier either. Best wishes and thanks to Jack and the Team (and the buyer!)

James · 22 June 2022

5/5

Google

Ellie was great throughout the whole process of my buying an apartment, she was always available to answer our questions and to show me the apartment any time we asked for. Thank you for all your help.

Kalkidan · 22 June 2023

Agent replied · 21 June 2024

Hi there Kalkidan, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

Hamptons were excellent with dealing with our flat sale. From the start, they were professional, contactable and helpful from marketing through to the completion of the sale. Whilst everyone has been happy to help, Andy in particular, who dealt with the sale of our property has been excellent. He ensured that both sides of the sale were on task and progressing as we should be. He worked hard to keep us as sellers and the buyer in the loop and was always honest about what was needed to get everything over the line. Can highly recommend working with Hamptons.

Lauren · 16 April 2025

5/5

Google

I have been interacting with Jack Levitt. Jack comes across has a thorough professional and very friendly at the same time. He understood the kind of property we were looking for and helped in arranging quick viewings. He had answers to all our queries and supported us during the viewing process. Thank you Jack. Wish you best.

Amit · 22 June 2020

Agent replied · 21 June 2024

Thank you for leaving us a review. Customer service is very important to us and are delighted to read such wonderful feedback about the service Jack provided you. We take feedback very seriously and it's brilliant to hear all your queries were answered and Jack was professional and friendly throughout. We look forward to sharing your review with him, thank you again.

5/5

Google

Adam and Eleanor were both excellent help through the whole sale process. Given the current difficult times I do not feel our sale would have progressed to completion without their help and and support.

Rae · 27 July 2023

Agent replied · 21 June 2024

Thank you for your wonderful review Rae. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!

5/5

Google

We, my wife and I, would like to highly recommend this Hamptons branch. The staff there was really helpful through the whole process of buying our property. Professional, helpful, knowledgable, tactful, available at all the critical times, coming up with relevant alternatives when the inevitable problem arise. We had special challenging circumstances and Suzanna and Adam really supported us in dealing with them successfully. In summary, a top-notch service was provided and we want to say a massive thanks once again.

Mikael · 26 August 2023

Agent replied · 21 June 2024

Hi mikael! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

I have being dealing with Agent named Suzie. She has been very friendly and kind since day one on viewing and I have to say we went through many roughs on this buying journey. We got the best price and best help from her that was beyond our expectation. I would recommend you to call and speak with her. Maybe she can help you too :) Best of luck and have a nice day:)

摄影师三七 · 24 December 2023

Agent replied · 21 June 2024

Hi 摄影师三七! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

Managed our sale and onwards purchase. Eleanor was fantastic throughout and she and Adam worked tirelessly to make it happen for us. Highly recommend

Victoria · 23 January 2024

Agent replied · 21 June 2024

Hi there Victoria, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

They have a very professional team (specifically Adam and Ellie who managed our sale) and are familiar with all the fire safety / EWS1 / Building Safety Act situation which facilitates the transaction process. They have a lot of insight into the building we lived in and were able to guide us to the right listing price, with which we were able to secure an agreed offer within 1 week from listing.

Siu-Kei · 23 January 2024

Agent replied · 21 June 2024

Thank you for your wonderful review Siu-Kei. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Google

Me and my husband had been trying to sell our flat through different agencies for nearly a year when we came across Hamptons. They were the only one that actually arranged viewings and managed to secure a sale for us. Eleanor advised what was the best way to present the property, Suzie provided feedback after each viewing and ensured we got a great offer when prices were falling. We totally recommend Hamptons.

Natalia · 23 January 2024

Agent replied · 21 June 2024

Hi Natalia, we are delighted that you enlisted Hamptons Estate Agents Canary Wharf and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

5/5

Google

Jotham helped me a lot with searching for a house to buy. He is full of knowledge about the house and quick to respond to my emails.

Ashley · 16 October 2025

Agent replied · 16 April 2026

Thank you for your kind words! We strive to provide excellent service and ensure our clients find their dream home. Jotham's knowledge and responsiveness are just two of the many qualities that make him a valuable asset to our team. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I've been renting for the past 10 years and honestly couldn't praise them enough - been dealing with the team for about 4 years as I've found a new home in Canning town in 2018. I have to move for unfortunate personal circumstances but would've stayed for how amazing they were at every little thing from onboarding, to light bulbs, to moving out. Particularly Laura, Eithne and Harry have definitely made my stay in my home truly feel like a home without any hassle. Sad to be leaving the place more because of how amazing the team has been.PositiveResponsiveness, Quality, Professionalism, Value

Olivia · 25 August 2021

1/5

Google

We were vocating a property that we had FULLY paid. After we left they sent an extra charge for the last two days of the month, even though the month was fully paid. They still havent paid our deposit back two weeks after we left for no reason. They sent me the extra charge, but the telephone number that they had on the email did not exist. I had to call 3 different offices just to get an aknowledgement. Overall when dealing with them, know that you are dealing with mobsters.

Fotios · 22 June 2023

Agent replied · 21 June 2024

Hi Fotios, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents Canary Wharf sets. Please could you send us an email to Customercare@hamptons.co.uk, so we can get in contact with you. Thank you.

5/5

Google

Our flat was just sold via Hamptons. Fantastic experience with Adam and Suzanna during this journey and absolutely happy with their work and the outcome. If anyone is looking to sell properties in this area, they will be the no. 1 to go!

Gang · 16 April 2025

Agent replied · 24 August 2024

Thank you for your review Gang. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

The sales team is professional and they get things done! I want to give special thanks to Jack! He is very patient , knowledgeable, and able to give all parties a push at the right time to move things forward. He has been very supportive from start to finish, I believe my purchase process would have taken at least a few months longer if it wasn't handled by him.PositiveResponsiveness, Quality, Professionalism, Value

Man · 25 August 2022

5/5

Google

It was a long buying process, thanks to Ellie and Adam their great team work we finally completed! thanks you both again for your help and guide throughout the process

Emma · 22 June 2023

Agent replied · 21 June 2024

Hi there Emma, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

We have just exchanged on our sale and we would highly recommend Hamptons. We were selling at a difficult time, when the market was not showing much activity. But the team (Adam, Ellie and Jack) really went the extra mile and got us the result we wanted. All very friendly and approachable, but equally professional and knowledgeable about the local market. They kept us informed throughout and gave good advice on valuation. Marketing materials were excellent.

Ewen · 22 June 2023

Agent replied · 21 June 2024

Thank you for taking the time to leave us a review Ewen. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Ellie was our sales consultant throughout. She was always available and very kind in explaining the process (as we’re first time buyers) and providing advice! Thanks Ellie!

Gabriella · 22 June 2023

Agent replied · 21 June 2024

Hi Gabriella, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

5/5

Google

I had a very positive experience with Hamptons. Suzanna was great. Very helpful, professional and clearly had a great understanding of the area. Would 100% recommend.

Nicole · 22 June 2023

Agent replied · 21 June 2024

Thank you for your review Nicole. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Just exchanged on a place and Andy from Hamptons was very helpful in the process - kept myself and seller in the loop on developments and was very professional and useful in driving this sale along. Would highly recommend.

Raymond · 25 March 2025

Agent replied · 16 April 2026

Thank you for your kind words! We are thrilled to hear that Andy provided you with such helpful and professional service during your recent exchange. We pride ourselves on keeping our clients informed and driving their sales forward. Thanks for recommending us! Kind regards, Lucy, Hamptons Customer Care.

5/5

Google

The sales team is professional and they get things done! I want to give special thanks to Jack! He is very patient , knowledgeable, and able to give all parties a push at the right time to move things forward. He has been very supportive from start to finish, I believe my purchase process would have taken at least a few months longer if it wasn't handled by him.PositiveResponsiveness, Quality, Professionalism, Value

Alex · 26 October 2021

5/5

Google

Jack was really great in the sale process of my property. He was always on top of things, in constant communication, and even helped chasing up items on the solicitor’s side. He ensured that everything ran smoothly for both sides and his work was greatly appreciated.

Prabh · 22 June 2020

Agent replied · 21 June 2024

Thank you for leaving us a review Prabhdeep. We are delighted to hear Jack provided you with such a high level of service and particularly that communication was to a high standard. Thank you again.

5/5

Google

I have found my dream home thanks to Ellie, she was nothing but a pleasure to deal with.

Velma · 24 November 2023

Agent replied · 21 June 2024

Hi Velma! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

I have visited the branch today and Ellie Johnson was very helpful and nice. I would like to thank her via here as well.

Mustafa · 22 June 2023

Agent replied · 21 June 2024

Hi mustafa, we are delighted that you enlisted Hamptons Estate Agents Canary Wharf and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

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