haart London reviews

★★★★★ 1/5

Trustpilot

Pure extortion to exit at end of tenancy

As the landlord my tenancy is due to end in 2024. Due to sub standard service I have experienced from haarts property management team, I wish to exit at the end of the tenancy. It has since been brought to my attention that according to their T&Cs I will owe them 6 weeks rent + VAT to do this even though the 24 month tenancy is at an end. I was never made aware of this in the selling process. I was asked to sign a document, over the phone, on the 18th of February, when the tenants were moving in on the 22nd of February. No talking through the severe fees to leave. The clause is in the small print at the back, and is extremely significant. It was not highlighted and the signing of the document was positioned as a mere formality in the final stage of the process when it should have been the first thing to have been explained, giving me the full picture of what I was agreeing to. Unethical selling. In effect haarts expect to manage my property for life. This fee is pure extortion. It is unreasonable and unethical, especially after such a poor service. I have wasted a lot of time with haarts when the purpose of property management is to save time. I have raised this complaint with the property management team and will escalate to the Property Ombudsman unless a FAIR resolution is reached ASAP.

Ms · 14 November 2023

★★★★★ 1/5

Trustpilot

Wish I was a homeowner

As a Tennant my experience with Haart has unfortunately been substandard. Not being a homeowner (client) I expect it to be this way but the amount of times I have to request fixes from them for the same issue over a period of months is shocking you wouldn't believe it. I just want to stop paying higher water bills for a dripping toilet. Not the biggest ask in the world. Months!

Devon · 22 May 2024

★★★★★ 5/5

Trustpilot

Welcoming and overall fantastic service!

Fantastic and friendly service through Mr Buscai, very patient with all of our questions and was very quick to respond from our initial interest email and when making an offer. Very knowledge about the property and was honest with any issues the property had. Very impressed overall with his service, made us feel at ease as we looked for our first rental property. Highly recommend!!

Jessica · 15 April 2022

★★★★★ 5/5

Google

Loraine Allessendro, was so wonderful and helpful, we have immigrated from another country and she made finding a home so easy and comfortable. Thank you Loriane

Gusti · 16 June 2020

★★★★★ 5/5

Google

Wonderful experience finding a flat with this agency. Viewing was agreeable and provided lots of information; the whole moving in process is made very easy through the Haart website, exactly indicating the documents needed, and my agent (Loraine) was very nice, super helpful and always ready to give advice and support. Best service I've encountered in a while.

Alice · 16 June 2020

★★★★★ 5/5

Trustpilot

Victoria Blore

Comment from Sousan Nash:Victoria Blore has been most cheerful and positive while helping, advising, keeping me informed and consulting me throughout the process of arranging and feeding back regarding viewings of my property.

David · 14 October 2023

★★★★★ 5/5

Trustpilot

Really good customer service.

Really good customer service.Bethany Nolan is really effective in what she does.

Raquel · 8 November 2022

★★★★★ 5/5

Trustpilot

Thanks to Sarah Banks for her support…

Thanks to Sarah Banks for her support and efficient service when inquiring about a property. Great service! Karen

Karen · 6 February 2022

★★★★★ 1/5

Trustpilot

Extremely disorganised place

Never have I dealt with an estate agency with such a poor organisational structure. Been going back and forth with them for weeks over my deposit and everyday it’s literally the same lie of “we’ll sort this out and get back to you later”. Only to then have to go through the same process the next day.

Patrick · 10 February 2023

★★★★★ 5/5

Google

Danilo was very helpful and professional. Overall was very good experience with them.PositiveResponsiveness, Quality, Professionalism

Jinhee · 16 June 2022

★★★★★ 5/5

Google

Maitane Abasolo Pintado has been extremely helpful and responsive through the whole process. Thanks Mai!

Iris · 16 June 2022

★★★★★ 5/5

Trustpilot

From the start to ending my tenancy…

From the start to ending my tenancy with Haart and the efficiency of the rental process, Emma and Rami have provided a professional support throughout my time with them, always maintaining a first class service. Nothing is too much trouble. Thank you for your support and best wishes to you both. I would recommend Haart purely based on Emma and Rami’s professionalism.

Vicki · 29 July 2022

★★★★★ 5/5

Trustpilot

Samantha Ramsy

Samantha Ramsy, who have been dealing with my purchase/move have kept me abreast of developments and have been seeking regular updates from parties involved in ironing out the purchase.Communication is key and she is very good at it.

Endley · 25 May 2024

★★★★★ 5/5

Trustpilot

When I really needed help

This comalpany has been outstanding with the service, integrity and communication. Everyone I have spoken with has guided and supported me with what I needed to understand the rental market. From Nicola to Ashley and Connor, they are all amazing in what they do and work together perfectly. Thank you

Whiskas123 · 30 August 2023

★★★★★ 5/5

Trustpilot

Victoria Lambert an awesome staff

To mention but few, You have an amazing staff called Victoria Lambert, she is the best I have met, always willing to help out and of course so helpful. I fell in love with Haart Lettings because of her and I have been recommending friends to the company. I just hope other staffs are like her.

Sunday · 6 March 2023

★★★★★ 5/5

Trustpilot

Abid has been very helpful and prompt…

Abid has been very helpful and prompt in any responses and great communication. Would highly recommend him.

E · 18 February 2022

★★★★★ 5/5

Trustpilot

My experience with Haart so has been…

My experience with Haart so has been great. Sapna from (Haart-derby)is really lovely with the way she has been dealing with me and my family and answering all our questions plus following up by calling to make sure everything is in place. Very pleased with her, can’t wait to move in.

Mariam · 28 July 2023

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication, poor service, not worth the money I ended up paying. Had more communication from our sellers estate agent than Haart. In the 7 months it took for my sale to go through I had to deal with 4 different people and I only found out they had left after calling and chasing them up

NICOLA · 26 February 2023

★★★★★ 5/5

Trustpilot

Very helpful and professional service

Very helpful and professional service. Thanks to Ali for all the assistance in finding a home .

Mohammed · 13 August 2024

★★★★★ 1/5

Trustpilot

Bad experience and risked to be homeless

I had a bad experience with this company, after passing successfully the referencing procedure they told me to give notice and to prepare moving. I did gave Notice and the landlord started bringing people to my home for viewings. I waited one week and Haart didn't send me the contract or didn't send me any updates , I start feel worried and sent a lot of e-mails to Elise asking her any updates about the contract but she didn't answer . I spoke to my landlord to wait not to sign any contract until I sign mine .the landlord said he already found a new tenant and will sign the contract in a few hours , I felt very bad and I risked to be homeless me a my family since I have 1 kid, I sent to Elise an e-mail begging her to provide me updates today or I will be homeless tomorrow, finally Elise wrote to me informing me that the landlord let his flat privately with a higher rate , I streghtaway contact my landlord and begging him to accept us remaining in his flat and after many negotiations he accepted to continue but under very hard conditions.

Michel · 9 October 2023

★★★★★ 2/5

Trustpilot

Good at first, then no response

When I first moved into my flat, I had a few issues that needed to be fixed, which were done promptly and with little fuss. Since then, I've identified a few more faults and have been waiting over two weeks for someone to come and fix them. Some of these directly impact on my day-to-day living. I called three times and was told they were chasing the landlord. I got a text on a Friday asking if I would be available at noon on Sunday for the landlord's contractor to come, which I was, but no one ever showed up. I thought it was weird they were going to come Sunday but was pleased someone was going to come - too bad they never did. Because it's Sunday, I can't get in touch with the property management team either, and am still stuck with these same issues.

Melanie · 8 October 2023

★★★★★ 1/5

Trustpilot

I would give zero stars if I could

I would give zero stars if I could. Worse estate agents I've ever had the displeasure of dealing with. Left us with a leaking roof and previous tenants unwanted goods for the whole duration of our rental but blamed everyone other than themselves for their incompetence. Avoid at all cost

Unclealberto · 13 August 2023

★★★★★ 1/5

Trustpilot

An absolutely appalling company

An absolutely appalling company. Impossible to get hold of staff, they even fail to meet the time lines for their own complaints procedure. And don't think that taking out their loss of rent insurance policy will cover you for their ineptitude in getting a non paying tent out. It won't!

Rae · 13 August 2023

★★★★★ 5/5

Google

Jennie is very professional

Andre · 16 June 2023