Trusted Agent profile · London
★★★★★
1,967 reviews across 2 platforms
17 Clapham Common South Side, London, SW4 7AB
Part of haart, see every office.
haart's office in London, at 17 Clapham Common South Side, is rated 3.7 out of 5 across 1,967 reviews on two platforms, including 432 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleTitania at Haart has been an absolute pleasure to work with. She was excellent from start to finish - friendly, responsive and helpful. The level of communication displayed was truly remarkable. She consistently exceeds expectations for her clients. Thank you again!
Thank you for your kind words Lois! I am happy that you have had such a positive experience with Titania and the team at the Haart Clapham Common Branch
1/5
TrustpilotHaart's property management service is horrible!!!!
Haart's property management service is an absolute disgrace! I was enticed to switch from Connell to Haart due to their boastful claims of cheaper rates and superior service, as recommended by thousands online review. However, my experience has been nothing short of a nightmare. Not only did they leave one property shamefully vacant, failing utterly to secure a tenant, but their treatment of my tenants has been downright abhorrent. When faced with simple repair requests, their effort was nonexistent, and their audacity to quote a ludicrous £8000 for minor fixes is beyond ridiculous, it's outright thievery. Their audacity knows no bounds, slapping me with a ludicrous £1329.23 Severance Fee under false claims of contract breach, despite clear terms allowing me to terminate. And don't get me started on their fake reviews, a pathetic attempt to mask their utter failure. Haart is nothing but a predatory sham, exploiting clients with lies and dismal service. Stay far away from this disaster of a company!
5/5
TrustpilotLenny buckley
Spoke to Lenny today - was able to provide me with all info needed , polite & assisted me where needed.
Hi,Thank you for taking the time to leave us a great review about your experience with Lenny!
5/5
TrustpilotVery Good Service
Letizia is the agent that has been helping me to find house, she is kind, helpful and is always ready to assist as much as she can. Thank you Letizia.
1/5
TrustpilotI’ve been trying to buy a property…
I’ve been trying to buy a property through haart now for almost 8months. Very small chain involved.The communication is so poor no one ever returns my calls and making my experience with them very stressful. Do not use there recommended solicitors very slow to get anything done and again no communication. Issue Is still ongoing.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotAmina has been very helpful and…
Amina has been very helpful and efficient.
Thank you David for your kind words always a pleasure to help ! Amina Sultan - Property Manager
5/5
GoogleMai was very helpful and easy to get in touch with.
Dear Sam, Thank you for taking the time to write a review about Mai, its wonderful to read such great feedback, we hope you enjoy your new home. Kind regards haart Clapham Common.
5/5
GoogleMai is very professional and always available to help. Great agent!
Dear Domenico, Thank you for your lovely review. We are very happy that you were satisfied with our services. Regards, haart Clapham
5/5
GoogleThank you to Mai and haart Clapham for all the help. We will definitely use your services again in the future.
Dear E.Tardin, thank you for writing a 5* review, we really appreciate it. We're thrilled to hear you had an excellent experience working with Mai. Best wishes haart, Clapham Common
1/5
TrustpilotRecently sold a house and had the…
Recently sold a house and had the unfortunate experience of using Haart Estate agent in Coventry, what a mistake totally unprofessional no communication from their end had to continually phone for updates on the sale eventually the senior agent slammed the phone down!!!! Totally unacceptable behaviour. My solicitor regretfully paid the bill in full and to date I’ve received no receipt for my outrageous payment. SELLERS BEWARE!
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotJust wish to thank Joanne Mathewson for…
Just wish to thank Joanne Mathewson for her speedy response in dealing with my request. The adjustment made has been really helpful.
Thank you for your review. Regardshaart Lettings
5/5
TrustpilotGreat service!
Very happy with my experience so far. Chloe is super knowledgeable and very efficient. I look forward to dealing with her for the remainder of the sale process
5/5
TrustpilotThe customer service was excellent
The customer service was excellent. Tatiyaana was fantastic and kept me updated constantly. I'd highly recommend renting a property from haart!
Thank you for taking the time to leave us a great review about your experience with us!
4/5
TrustpilotLeah was very helpful is helping me…
Leah was very helpful in helping me book a viewing for a house to view. A very friendly individual also. Thanks for all your help.
5/5
TrustpilotSoraya Rankin has been absolutely…
Soraya Rankin has been absolutely fantastic, I have just put an offer in on a property and it’s been accepted I’m so happy and Soraya has been very personable and professional as a go between with the seller and myself 😊 Well done Soraya … from Pam
5/5
TrustpilotRecently got a tenants deposit returned…
Recently got a tenants deposit returned very speedy, not being completely aware of the procedure. A big thank you to Saqib Ali for all the help and support.
5/5
TrustpilotI had such a lovely visit to the derby…
I had such a lovely visit to the derby branch the staff are so helpful and welcoming I can’t thank Deanna and Gerilee enough for how helpful and precessional they've been.
5/5
TrustpilotMany thanks to Janet McDonald for…
Many thanks to Janet McDonald for helping me find a new tenant.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotExcellent result after very trying time
Our property was sold in one day thanks to excellent marketing and presentation.There followed a turbulent few months when the relatively short chain was extremely fragile but thanks to some tremendous work by Kirsty Young our exchange and completion finally happened.Kirsty’s determination, almost tenacity, in ensuring daily updates to all the chain restored confidence in a successful outcome and we cannot thank her enough.
Hi Christine, thank you so much for taking the time to leave a review for the team, and personally towards Kirsty. We will pass it on. All the best in your new home, take care!
4/5
TrustpilotThis week I was contacted by Millie
This week I was contacted by Millie. She was friendly and polite throughout the conversation.She called me 3 times this week, as some of the calls were follow up. Also she gave me updates.This was a good experience. Previously to this positive calls, emails and phone calls from Haarts have often give unanswered.So we’ll done Millie
Hello Joan,Thank you for the kind words. I am very pleased to hear you received such a thorough service.Kind regardshaart
5/5
TrustpilotThe great passion , care , support , dedication and professionalism of SEAN DOHERTY
I'm very pleased with SEAN DOHERTY for being there for me whenever I needed his support and at all times he was so calm throughout the processing of letting . SEAN was very kind hearted and prompt and professional in everything He is passionate about caring for me his client to see me achieve my goals A big thanks to him .
Hi,Thank you for taking the time to leave us a great review about your experience with haart Nottingham
5/5
TrustpilotPoonam has been amazing she has dealt…
Poonam has been amazing she has dealt with all my queries. She very quick.
Thankyou for your kind words
1/5
TrustpilotI would give 0 stars if I could
I would give 0 stars if I could. When I moved in, the property was disgusting, so bad it had a fly infestation from the rubbish bags left there, lots of things were broken, the washing machine was full of dirty water and the toilet looked like it had been pulled out of the high street public toilets. In hindsight I should have returned the keys then.The real issues came when it came to moving out. I left that flat sparkling clean, in a much better condition than it was received in. Everything that had been left broken when I moved in (coat hooks, sink plugs, door treads) I had replaced myself, I had the floors cleaned, despite them not really needing it. I had pictures and videos to evidence this. However Haart refused to give me back my deposit. They never even attempted to contact me after I moved out (I was moving 250 miles away so had a lot to deal with on moving day.)I left it a week and then contacted them, I asked for my deposit back, knowing somebody had moved into the property the day after me and Haart told me I was in the wrong department and they would pass my message on. Commence, 3 weeks of being completely ignored. Emails, calls and everything, completely ignored. I made a formal complaint asking for the post tenancy inspection and I did get a response from somebody, stating they would have it sent over and they were awaiting a figure from the landlord for a claim against my deposit. (I should add although this email was clearly for me, the tenant, it was addressed to my landlord, so they had now released my landlords full name and address, something I'm sure they wouldn't have been happy about had I have contacted them). Haart couldn't tell me what the landlord wanted to claim for, just that they were waiting for a quote for repair work. Again another 2 weeks of nothing, no report and no post tenancy inspection. As far as I was aware they had no reason to keep my deposit and 2 months before Christmas, after a big move, I needed that money. My money. I opened up a claim with TDS after 4 weeks, if you're in the same position make sure do this asap, if Haart keep you waiting for 90 days you are no longer eligible to make a claim, then they can keep your deposit. TDS were fantastic and promptly contacted them asking for the necessary information as to why they were keeping my deposit and evidence of the landlords claim. I also contacted Haart telling them I now had a claim, quoting the claim number and prompting a response. I contacted them every 2 days for about 3 weeks. Nothing, they didn't reply to me or the TDS. Now its Mid Jan, nearly three months since I moved out. Its the last day Haart have to reply to the TDS, lo and behold I receive and email from Haart detailing that the landlord would like to claim £337.50 of my £894 deposit for....wait for it....1 missing lampshade...1 missing grill tray handle (wasn't on inventory, never had one) a missing freezer drawer (the front had broken off and I had evidence of reporting it) and a missing blind adjustment stick (not the specific window and the few that were there had been previously broken). It was all very vague and absolutely laughable. £337.50 for essentially a lampshade. They asked me to confirm bank details and that then have "our accounts department release the deposit". That sentence seemed odd given that the deposit is held by TDS not Haarts accounts. So I wonder, were Haart using bully tactics? After 3 months of trying to get a dialogue, all ignored correspondence and money struggles were they hoping I would just accept their offer and they would have an easy £337.50 in their pocket? I wouldn't like to say. Seems convenient that this email wasn't sent to The TDS like it should have been, knowing I have a case open. I rejected the offer and finally, after 3 months and 1 week TDS have ruled in my favour due to Haart never responding. Be very careful if you have the misfortune of having Haart as your letting agents. Document everything and make sure you know your rights.
5/5
TrustpilotAlison Sadler has been so helpful in…
Alison Sadler has been so helpful in getting an issue I reported sorted quickly, highly recommend!
Good morning Julie, thank you so much for the 5 star review!Kind regards,Alison SadlerSenior Property Manager- haart lettings Chelmsford.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. haart won Gold in The Trusted Agent 2026 awards.
